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Task #2:
In the post Main Library services environment, what services will be offered in the future and how will they be offered
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Q1. How will the traditional reference needs of student be met?
Build up a knowledge base system for FAQ.
Students are also encouraged to use the virtual reference, e.g. Ask a Librarian, email, online chat, etc.
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Q2. What New public services will be offered?
More proactive: Reference librarians meet students in hostels and meet faculty members in their office.
Mobile libraries.
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Q3. What kind of staff should be hired to Replace the early retired reference librarians?
No need to hire more staff.
Collaborate with other libraries to provide virtual reference.
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Q4. What skill sets and qualities will be required?
Reference Librarians are non-replaceable.
skill and qualities:
MLS libraries
Another Professional Master degree
Familiar with the resources and search
skills
Reference Skills
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Q5. All technical services staff took early retirement , who could replace them?
No additional staff are required.
Cataloguing – Outsource
Acquisition – use Approval Plan
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Q6. Other departments for providing information service?
Other departments are too busy.
Other staff are more expensive than us.
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Q7. Could students and staff be charged for some service?
No. Library services are all free.
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Q 8&10. New learning support centre
No circulation desk – self-check system
New service points/areas:
Discussion rooms, practice/presentation rooms, Internet café, e-conference rooms, audio-visual rooms, relaxing area ….
Language centre, writing lab, …
A new desk for reference/research/IT enquiries.
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Q9. How will the 4 branch libraries related to the new Learning Support Centre?
Provide staff
Support the new Learning Support Centre
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Q11. What hours should it be open?
24X7
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Q12. Will Food & drink be allowed? Mobile phones?
Food and drink allowed
Mobile phones in designated area with sound-proof.
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Q13. Employ empty classrooms to creat learning commons?
As a new learning centre will be set up, classrooms are not required.
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Thank you!