Download - Talk/Listen - AWDG May 2014
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Talk/Listen: Working Better Together
D. Keith Robinson
!http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014
Thursday, May 29, 2014
AWDG
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!
D. Keith Robinson Principal Product Designer, Salesforce @dkr / dkeithrobinson.com / dangerismyfristname.com
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TALKING. LISTENING. THE BEST TOOLS.
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“Sometimes the most appropriate technological solution is a person
talking to another person.” - Robert Hoekman Jr
The Tweet from @rhjr: https://twitter.com/rhjr/status/464129645688799233
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“Staying on top of the hard skills needed is a necessity in the short term, but one of the best
ways to position yourself for success in the long term is to focus on the soft skills needed no matter
what technology you are working with.” - Sean Blanda
From: http://99u.com/articles/20696/you-dont-need-to-learn-to-code-other-truths-about-the-future-of-careers
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“Getting the right people and the right chemistry is more important
than getting the right idea.” - Creativity, Inc.
From Creativity, Inc. by Ed Catmull (co-founder of Pixar) and Amay Wallace
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“Infinite diversity in infinite combinations...symbolizing
the elements that create truth and beauty.”
- Commander Spock
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THINGS TO PRACTICE
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ASKING QUESTIONS
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“Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone
without the answers.” - Jason Santa Maria
From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
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BEING PRESENT
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ACTIVE LISTENING
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“Don't talk a lot if you have high status. People will assume you're competent
and when you talk, they will listen to you.” - Marshall Scott Poole
Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
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BEING OK WITH NOT KNOWING
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“I’ll think about it and get back to you.”
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BEING BLUNT(-ish)
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POSITIVE REINFORCEMENT & BRUTAL HONESTY
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Being, explicitly, The Devil’s Advocate.
Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
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Open Skepticism An idea I got from Carl Sagan.
“It seems to me what is called for is an exquisite balance between two conflicting
needs: the most skeptical scrutiny of all hypotheses that are served up to us and at
the same time a great openness to new ideas … If you are only skeptical, then no
new ideas make it through to you … On the other hand, if you are open to the point of
gullibility and have not an ounce of skeptical sense in you, then you cannot
distinguish the useful ideas from the worthless ones.”
Related: http://www.brainpickings.org/index.php/2012/05/23/carl-sagan-the-burden-of-skepticism/
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TEAM BUILDING & RELATIONSHIPS
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EXPERIMENTAL ATTITUDE
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OFFER TO HELP
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PRACTICE SAYING THANK YOU
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THE YaYY! METHOD or
Join, Invite & Wander
Related: https://yesand.squarespace.com/blog/2014/3/18/how-to-say-yes
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MAKE TIME FOR THE 1-ON-1
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THE WALK AND TALK
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OFF SITES
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PAIRING & SHARING
More: On Pairing
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Some things to watch out for…in yourself.
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BIKESHEDDING
Parkinson’s Law of Triviality: http://en.wikipedia.org/wiki/Parkinson%27s_Law_of_Triviality
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ASSERTING OPINIONS AS
INARGUABLE FACTS
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DISCREDITING CRITICISM
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SCOFFIN’
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“Picard management tip: Don't scoff at anything. You don't know as much as you think.” !
- @PicardTips
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SEAGULL FEEDBACK
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“If you’re not in the arena, also getting your ass kicked, I’m not
interested in getting your feedback.” - Brené Brown
From: Brené Brown: Why Your Critics Aren't The Ones Who Count
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ONE LAST THOUGHT.
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Shoshin (BEGINNER’S MIND)
More: Beginner's Mind
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“Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone
without the answers.” - Jason Santa Maria
From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
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“In the beginner’s mind there are many possibilities, in the expert’s
mind there are few.” - Shunryu Suzuki
From: Zen Mind, Beginner's Mind
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THANK YOU
D. Keith Robinson / @dkr dkeithrobinson.com / dangerismyfirstname.com
!http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014