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2013Smart WorkCopyright 2013 Hawthorne Consulting
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What Goes on here?
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+
Lean Office
+
= Success
Individual Strengths
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FocusStructureDisciplineOwnership
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Individual Strengths
Your individual strengths contribute to
the entire team’s effort.
The biggest waste is failing to tap into the creativity and knowledge of each team
member.Copyright 2013 Hawthorne Consulting
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Lean Tools
1. Visual Workplace2. 5S & Work Area Organization3. Value Stream Mapping4. Quality at the Source5. Pull System/Kanban6. Standard Work7. Work Load Leveling8. Cross Training9. Continuous Improvement
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Lean Defined
• Creating Greater Value With Less Work.
• The Elimination Of Waste
• Developing A Culture Of Continuous Improvement
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Where do we Start?
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Smart Work Recipe
1.Make Sure We Know What Our Customers Value2.Determine Ways to Measure How Well We Deliver Value3.Find a way to Visualize or “See” Our Process4.Learn to Spot Waste in our Process5.Understand How Lean Tools Can Help Eliminate Waste6.Involve everyone in Continually Improving7.Have a Process or Method For Continuous Improvement
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Making Sure We Know What Our Customers Value
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Thinking about “Value”
•What do our Customers value?•How do we know we are delivering value?•Can we measure our success or failure to deliver value?•Can we determine our efficiency and effectiveness?
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What Do OUR Customers Value?
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What Should be on Our
Scoreboard ?
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Can we “see” our value stream?
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Wherever there is a service for a customer, there is a Value Stream.
The challenge lies in seeing it.
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Learning to spot and eliminate “Waste”
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9 Common Office Wastes
ALIGNMENT – Not everyone is working toward the same goal
WAITING – Information, equipment, people, etc.
PROCESSING / MOTION – Steps that do not add value. Unnecessary complexity and people motion
WORK AROUND – Operating parallel or unofficial systems
TRANSLATION – Moving information between systems
UNEVEN FLOW – Work piles up due to batching or uneven demand
ERRORS & REWORK – Time spent correcting mistakes or redoing work
MOVEMENT – Moving items from place to place
VARIATION – Same task but different ways of doing itCopyright 2013 Hawthorne Consulting
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More About Value
VA = Value Added (Customer willing to pay)NVA = Non Value Added (Waste)NVABN = Non Value Added but necessary (Waste) Copyright 2013 Hawthorne Consulting
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A LEAP OR A CLIMB?
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Interviews
Intro To Smart Work
Value Stream Mapping
Implementing Change
Follow-up
Smart Work Process Steps
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