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Welcome toManagerial CommunicationshkPresenter: Prof. Rajsee JoshiGLS Institute of Computer Technology - MBA
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Topics CoveredBarriers to Effective CommunicationOvercoming Communication Barriers
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Communication BarriersHurdles or problems that affect the transmission of information from the sender to the receiver in the communication process are called communication barriers.
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Physical BarriersNoiseEnvironmental & Physical discomfortDistraction & Ill healthPoor Lighting
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Psychological BarriersPrejudiceKnow-it-allPreconceived ideasRigidity of thoughtDisinterestCultural disparities
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Semantic BarriersUse of unsuitable wordsImproper sentence formationImprecise and ambiguous sentencesLack of clarityLack of comprehensionNot aware of the different meanings of words
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Organizational BarriersProcessing of information from several peopleDelay in getting information because of many transfers of stationsDistortion of message because of different sources
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Interpersonal BarriersAttitude of the sender & receiver positive or negativeWrongly timed messageListening skillPartial & inattentive listeningLack of attention while listening
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Attitude of Speaker
Attitude of selfAttitude of OthersPersonality TraitsComments on CommunicationPositivePositiveDevelops self-confidence, understanding, empathy & optimismEffective in CommunicationPositiveNegativeTrying to Convince the audienceAggressive in communicationNegativePositiveLacks self-confidence & authenticity, derives support from othersWeak in communicationNegativeNegativeLacks self-confidence. Does not have clarity.Message misinterpreted.Confusion reflects in communication. Communicates without optimism.
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Interpersonal Relationship at Work Place
RelationshipObjective for CommunicationStyleColleaguesMaking requests for information, providing information, cooperationMore in the nature of cooperation and participation.SubordinatesMotivating to improve efficiency, directing action, explaining tasks & projects specification & goalsPositive, polite & guiding toneSuperiorsMaking suggestions when required,Being accountable,Suggesting, recommending & reportingPositive, polite & agreeable
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Overcoming Barriers to CommunicationPhysical BarriersMake suitable seating arrangementsEnsure audibility & visibilityProvide environmental comfortProper posture
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Psychological BarriersPlan & clarify ideas & opinionsCall attention & motivate the listenerUse feedback processProvide assistance to comprehendTime your message carefullyOvercoming Barriers to Communication
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Semantic BarriersUse simple & precise languageUse suitable languageEmploy different methods of communicationAvoid ambiguous & abstract wordsOvercoming Barriers to Communication
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Organizational BarriersMake it two-way processEstablish feedback systemUse informal channel of communication: grapevineProvide information to the concerned personAvoid unnecessary information
Overcoming Barriers to Communication
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Interpersonal BarriersExplain the importance of messageAttitude of the sender and receiverPrefer positive attitudeCreate a climate of trust & confidence
Overcoming Barriers to Communication
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1. Every time I have a meeting with Mr. Gupta, I end up disagreeing with him about a particular issue.2. Manager: Reeta, where is the report that I asked you to submit on the financial matters of the company? Employee: I dont remember you asking me to submit a report.3. Teacher: Students, why haven't you submitted the assignment within the fortnight? Students: But you asked us to submit it bimonthly!4. This room is horrible to work in. I am able to hear everyone around, and there is no scope for privacy.
Exercise
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Thank You
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