AgendaProgram Overview Key ConceptsDeep Dive Demo• Core functionality to drive workflow efficiency• Storing preferences to maximize traveler’s
experienceStar Data Migration and Upgrade ProcessQuestions, Answers and Review
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Sabre Red
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Sabre Red Value Suite
Sabre Red Efficiency Suite
Sabre Red Service Suite
AirCar HotelRailLeisureTravel Policy Optimization
Customer ProfilesWeb and Mobile Traveler SecurityCommunity
Workflow ManagementPost Booking AutomationPrivate Fare IntegrationBusiness IntelligenceDeveloper ToolsConsulting
Sabre Red Revenue Suite
Supplier OptimizationRevenue IntegrityMarketing Services
Drive customer loyalty Power business performance
great value
great service
morerevenue
moreefficiency
serviceWhat is Sabre Profiles?
• Structured Profile Data
• Defined Profile Types
• PCI Compliant
• Integrated with Sabre
Red Workspace
• Web Service Enabled
• Administrative Controls
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PCI Compliant
Profile Structure
Single Profile, Multiple Uses
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serviceWhy Sabre Profiles?• Security
• All credit card data is stored according to PCI standards• Eliminate unnecessary data in PNR
• Efficiency• All profile management (create, read, update, delete) are off-host – no GDS scan• Copy to PNR is the only scan producing transaction• Increased agent productivity
• Control• Role based functionality to manage agent’s access to profile data
• Structure• Defined profile structure• Rules based logic to ensure profile structure is adhered to
• Flexibility• Integrated with Graphical View to incorporate profile data throughout the workflow• Web service enabled for easy integration with 3rd party and proprietary applications
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serviceWhat’s in it for…
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Agency / TMC
• Personalized Services
• Tailored Offerings
• Integration Across Applications Sabre Red Workspace Offline / Online / Mobile Authorized 3rd party applications CRM systems
Travelers
• Personalized Service
• Tailored Offerings
• Secure Data
Corporations
• Integration with HR data feeds
• Integration of Corporate and Traveler preferences
• Optimize supplier programs
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service
Sabre Profiles Concepts: Administrative & PNR Creation
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• Role assignment determines user rights in Profiles• Current roles: Unrestricted User, Admin User, Regular
Agent, Restricted Agent• If role is not assigned, “Admin User” is default
functionality
User Roles
• Define structure by profile type• Create data validation rules• Create formats at template level, minimize
administrative work at the Profile levelTemplates
• Allows profile data to be structured for moving to PNR• Provides the ability insert data from a Profile field to
move to PNRCustom Formats
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serviceThe Upgrade Process
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Star Extract & Analysis
Profile Data Mapping & Template Definition
Data Migration to
Sabre Profiles
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serviceStar Data Migration Logic
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Original STAR Profile Type Profile Name Association Logic*
Level 0 STAR (N*¤) Agency Profile AGYA2FE (A2FE = PCC) All Profiles in PCC
Level 1 or 2 Stars with any of the following Traveler Information: ‐ Traveler Name Field ‐ Frequent Flyer Number ‐ Official Documents
Traveler Profile Same as STAR name If L1 STAR, noneIf L2 STAR, associated to Corporate Profile
Level 1 STAR with A or O lines and no Traveler Information
Corporate Profile Same as STAR namei.e., ABCCORP
All Traveler Profiles created from L2 STARs, if present
Level 1 STAR with all N lines
Operational Profile Same as STAR namei.e., QUEUES
None
Level 1 or Level 2 STAR with multiple traveler names / information
Group ProfileInformation applicable to all travelers (home address) Traveler Profile Traveler specific data (traveler name)
Group Profile same as L1 STAR i.e. SMITH Traveler Profiles – traveler name in profile i.e., SMITH/JOHN SMITH/JANE
Group to all Traveler Profiles
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service
Migration Examples – Agency & Corporate Profiles
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Profile Type Agency Profle Subject Area
Star Name N*¤,O« 0S LESLIE TRAVEL DEPT 1A 9DFW972‐555‐1111‐A Phone ‐ Agency 2A 9DFW214‐555‐2222‐F Phone ‐ Fax 3A W‐LESLIE TRAVEL DEPARTMENT Address ‐ Agency 4A W‐1/3000 SOUTH LESLIE DRIVE Address ‐ Agency 5A W‐2/KELLER TX 76248 Address ‐ Agency 6A PE‡[email protected]‡ Email 7A 5‐*AXxxxxxxxxxxxxxxx‡07/12‐XN Form of Payment
Corporate Profile ‐ Profle Subject Area
N*SRN (level 1 STAR)STAR SERENA 0S SERENA CORPORATION 1A CC/N/SERENA CROFT Address ‐ Unknown 2A CC/A/500 S SOUTHRIDGE DRIVE Address ‐ Unknown 3A CC/C/MCKINNEY, TX Address ‐ Unknown 4A CC/Z/75070 Address ‐ Unknown 5A 5A‡AMERICAN CONTRACT ‐ UN*C55555 Other PNR Move Data 6A 5A‡ WPRQ‡AAA‡UN*C555555‡ETR‡K0.00‡N1.1 Other PNR Move Data 7A 5.S*HU Other PNR Move Data 8A 5H‡XYZ CORPORATE RATE PROGRAM Other PNR Move Data 9A 5H‡HOTDFW/‡ABC‡TCK‡LN1/04JUL‐05JUL1/RC‐ALL Other PNR Move Data 10A 5H‡****************************************************** Other PNR Move Data 11A 5H‡*USE BELOW CREDIT CARD FOR HTL GTE **LIBERTY ONLY** Other PNR Move Data 12A 5H‡GAX555555555555XXXEXP 01 13‐JACOBS Other PNR Move Data 13A 5H‡USE BELOW CREDIT CARD FOR HTL GTE EXCEPT LNL Other PNR Move Data 14A 5H‡GAX378XXXXXXXXX001EXP 07 14‐CROFT Other PNR Move Data 15A 5H‡***ALL HILTONS...CD‐055005XXXX*** HILTON CD‐055005XXXX
Other PNR Move DataDiscounts ‐ Hotel
16A 5H‡***CHOICE HOTELS...CD‐0070XXXX*** CHOICE CD 0070XXXX
Other PNR Move DataDiscounts ‐ Hotel
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service
Migration Examples – Traveler & Operational Profiles
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Traveler Profile Profle Subject Area
N*SERENA‐HELT*2 (level 2, for SHERYL HELT) 0S SHERYL HELT ‐ PRODUCT DIRECTOR 98A ‐HELT/SHERYL*1511‐111‐716101‐1110 Traveler Name99A 5.S*UD1 1511‐111‐716101‐1110 Other PNR Move Data100A 5/SERENA CORP Address ‐ Unknown101A 5/3711 N TAYLOR DR Address ‐ Unknown102A 5/SOUTHLAKE TX 76092 Address ‐ Unknown103A 5DL‐SERENA CORP Address ‐ Delivery104A 5DL‐SHERYL HELT Address ‐ Delivery105A DK611101 Customer Reference Information106A 9682‐605‐1111‐C Phone ‐ Cell107A 5C‡ZL/ID‐813509999 Other PNR Move Data
Other Loyalty ‐ CAR108A PE‡[email protected]‡ Email ‐ Unknown109A PE‡[email protected]‡ Email ‐ Unknown110A PE‡[email protected]‡ Email ‐ Unknown
N*QUEUES 0S FORMATS/LOCAL QUEUES 1P OVERVIEW.....................................N**005‐011 Priority Remarks 2P SYSTEM RESERVATIONS QUEUES...................N**001‐083 Priority Remarks 3P LOCAL QUEUES.................................N**019‐031 Priority Remarks 4P QUEUE PLACEMENT FORMATS......................N**030‐069 Priority Remarks 5P DIAL ‐ AA ‐ FLIGHT PROBLEMS..................N**155‐166 Priority Remarks 6P CONTINUED IN................................N*QUEUES P2 Priority Remarks 7N . Reference Information 8N OVERVIEW Reference Information 9N ‐‐‐‐‐‐‐‐‐ Reference Information 10N QUEUES ‐ A LISTING OF SABRE FORMATS AND THE QUEUE Reference Information 11N ADDRESS FOR LOCAL, MESSAGE AND SYSTEM QUEUES Reference Information 12N SYSTEM RESERVATIONS QUEUES Reference Information 13N ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Reference Information 14N . SPECIAL ALL QP/DFW105/11 ‡ Reference Information 15N . ASSISTANCE BOARDINGS Reference Information 16N . RATE REQUESTS NORMAL, 24 QP/TUL61/4 Reference Information 17N . HOURS QP/TUL58/4 Reference Information 18N . RUSH QP/TUL64/4 Reference Information 19N . NON‐REVENUE Reference Information 20N . TIP APPEAL SWRO AND QCZ107 Reference Information
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serviceOperational Readiness
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Data Clean-up
•Purge outdated information or Stars
•Data formatting•Compliance standards
Product Training
•Virtual training classes
•Resource materials
Roles & Permissions
•Agent, Administrator•Create, review, edit, delete
•PCC or Corporate considerations
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serviceSummary / Recap
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Key Concepts• 5 Profile types• All Profiles are equal• Templates set the structure for profilesCore functionality to drive workflow efficiency• Profiles can be associated so several can move to
a PNR at once• Filters allow you to manage what you copy to PNR
and whenStore preferences to maximize traveler’s experience• Information can be stored based on trip type• Information can be stored based on a specific vendorStar Data Migration and Upgrade Process