Download - Retailing 4.0
Retail 4.0
Reshaping Retail for the Future
Frank Quix
Managing Director Q&A Research
Consumer behaviour
never changed
Consumer
Stagflation, Age & Color
Communicate
SoLoMo, Showroom, Wi-Fi & Pop-up
We will never shop alone
Choose
Cross-channel, Reviews & LoMoMa
Always, everywhere access
to all information
Channel
24/7, on- off- in- line & F-commerce
Consumers are Cross Channel
Checkout
Conversion, Fast, Mobile & Customer
Only satisfied customers count
Custom(er) Experience
Customer Centric & Personal
Meconnomy, I’m in charge
Conclusions
Store perspective
Customer value, not sales per m²
No Brand, No Store
Authentic, Up-to-date & Showroom
Added value counts
Cross-channel is only way
New conversion & More customers
Less visitors, more customers
Satisfaction is no luxury
Lovers, Haters & Staff
Strong brands have fans
Be always relevant for me
AWATAD, SoLoMo & LoMoMa
I’m mobile, are you ready?
Conclusions
Shopping Area perspective
Shopping centre become a Brand!
City Centre
Recreation, Variation & Attraction
Metropolitan centres will grow
Neigbourhood Centres
Shop, Click & Collect
Shopping m² will disappear
Out of Town Centres
Experience , Click & Collect
Become an e-shopping centre
Retail 4.0
Are you ready for the future?
Retail 4.0
Feel free to contact me
