REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
OSS (One-Stop-Shop)
Simplification for business start-ups and development
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
The widened global competition produces the following effects:
high pressure on production costs
reduction of national barriers of protection
uncertainty and instability
For this reason, enterprises, mostly small companies, need for external economies and collective goods, as for example:
• quality of human capital available in the territory, in terms of specialist skills and devotion to work
• infrastructures
• Public Administration support to enterprises
Premesse
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Administration simplification is a primary theme of the regional strategy.
According to the rankings of the World Bank
study “Doing Business”, which analysis
the costs indicators of doing business,
Italy holds back (ranking on 82° over the
170 countries analysed), mostly in some
specific areas dealing with administrative
fulfilments for enterprises.
Premesse
141Enforcing trading contracts
49Closing a business
110Trading across border
117Paying taxes
83Protecting investors
65Getting credit
53Registering property
101Employing worker
104Obtaining the licence
52Setting up a company
82Doing business
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activity undertaken by the Department of Industry
The Region of Sardinia promoted and coordinated the set up and implementation of OSSes.
There 53 OSSes in Sardinia (10 run by single municipalities and 43 run by small associations of
municipalities), 348 Municipalities were involved.
On the website of the Sardinia Region there is a section dedicated to the OSS with a link to the
thematic website (www.sardegnasuap.it).
The forms of the proceedings have been standardised.
A knowledge-management information platform with a discussion forum for the staff of OSSe and
third bodies has been developed.
A software enables the entrepreneur to entry the application (within the platform of Comunas) on-
line and to check via internet the progress of the proceeding.
IT tools
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
The online portal
THEMATIC SITEwww.suapsardegna.it
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS sections
INFORMATION SERVICES
PUBLIC DATA BASES
RESERVED AREA
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS’ sections
Setting up an enterprise:ACCESS TO THE SINGLE ITER OF THE PROCEEDING
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS’ sections
SETTING UP AN ENTERPRISE: DOWNLOADING THE NORMATIVE BY SECTOR
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
ENTRY THE APPLICATION
Preliminary exam of the application
Inquiry for integrative
documentation
Submission of Documentation
Use of digital signature by certified electronic mail
Forwarding requests for
clearance
Use of the electronic protocol and optical archiving
Software that enables to entry the application online (1)
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
TECHNICAL OFFICE
TRADE OFFICE
MUNICIPAL POLICE OFFICE
PUBLIC HEALTH AGENCY
FORWARDING REQUESTS OF CLEARANCE
FIRE DEPARTMENT
COMUNAS
COMUNAS
Regional network of OSSes
Software that enables to entry the application online(2)
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Analysis of the clearances
received
Issuance of the
Authorization
Closing the proceeding and starting up the
business activity
Use of digital signature by
certified electronic mail Monitoring the
application
Denial of the authorization
Regional network of
OSSes
Software that enables to entry the application online(3)
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Department of Industry
In 2005 it was made an agreement with the Administrations involved in the issuance of the
authorizations for the applications submitted to the OSS.
Municipalities were provided with a qualified technical assistance when the regional network of
OSSes was being created.
Personnel responsible for OSSes was trained by the regional agency SardegnaIT to the use of
the software which enables the entry of the application by Internet.
Administrative Activities
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
The whole legislation in force (laws, regulations, regional laws, acts, etc.) regarding the OSS has
been collected, in a coordinated way, into an operational manual for the Industry sector.
The Single Text containing the regional laws in matter of Tourism and Handicraft have been
updated and a coordinated Text for Trade (with regional and national legislation) was prepared.
With the Financial Law n.3/ 2008 (art. 1) it was approved a simplification rule regarding the OSS
which completely changed the procedures for the authorizations of the enterprise activities start-
up issued the Public Administration.
With the decision 22/1 of 11.04.2008 it was approved the act for the application of the rule
approved through the Financial Law.
Actions taken to achieve the administrative simplification
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
Radical shift of the authorizations procedures to start a business
An important shift was made thanks to the planning and programming activity of the territory and
sector undertaken in 2004 which set:
clear and definite rules
protection of the public interest
certainty for the productive sector
New relations between Public Administration and Enterprises with a strong sense of
accountability of both parts within a context of collaboration and trust.
Simplification of procedures in force with art. 1 of Law n. 3/2008
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
The OSS (SUAP) is responsible for all the administrative proceedings related to the economic
activities for the production of goods and services.
The would-be entrepreneur doesn’t have to wait for the authorization of the Public Administration.
PA and enterprises are now more aware and responsible for dealing with this issues (it is
foreseen a compensation for the enterprise).
The OSS (SUAP) is the only interlocutor of the entrepreneur in the all phases of business, the
applications submitted to the other Administrations will not be accepted whether they are under
the competence of the OSS.
To access to the services delivered by the OSS the would-be entrepreneur has to submit a self-
certification.
Simplification of procedures in force with art. 1 of Law n. 3/2008
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
The self-certification allows the entrepreneur to start the business or the construction: so that it is
not important for the entrepreneur the time needed for the administrative proceeding, because of
the submission of the self-declaration enables him/her to start the activity after 20 days.
In case of construction, the professionals who have prepared the statement (self-certification) are
responsible for that – within 20 days it is possible to immediately start the business.
The documentation related to the new business activity will be submitted by the OSS, in 2 days, to
the other Public Administrations involved in the proceeding (by Internet), further integrations can be
required by 7 days and by 15 days it is possible to call for a meeting to have some clarifications
concerning the technical normative and the characteristics of the installation (the call for the
meeting doesn’t entail an interruption of the business activities already started).
Simplification of procedures - the self-certification
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
In case of a discretional assessment by the Public Administration relating to specific aspects, as
stated in art. 1, point 24 of the Regional Law n. 3/2008 (in compliance with the landscape,
historical-artistic, archaeological and hydrologic requirements, environmental audits, installations to
be checked with regard to the danger of relevant accidents or the norms related to the prevention
and reduction of pollution), a meeting (Conference of Services) is convened by 7 days, and it takes
place by 15 days (except in the case further documents are required), in case the authorities do
not send their opinions within the deadline, they are considered as positively expressed.
The Conference ends with the approval of the final act of the proceeding as a result of the prevalent
positions expressed.
The final act substitutes, to all intents, any authorizations, permits or other acts of the
Administration participating in the Conference
Simplification of procedures – Meeting with Public Authorities involved
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
The communication of the conclusions of works sent by the entrepreneur closes the proceeding.
The Communication includes a certification of the person responsible for the construction who
states the conformity of the project and its fitness for use.
Where it is necessary, a test is made by a professional or by an authorized technician.
The certification of the test allows the start-up of the installation.
In the case, the P.A. has not made the control by 60 days from the communication of the
conclusion of works and it is necessary to stop the business because some irregularities were
found, the entrepreneur has the right to obtain a compensation.
Simplification of procedures – Conclusion of works
REGIONEAUTONOMADELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional Department for Industry
> Municipalities which have adhered to the regional information system: 225
> OSSes : 53 (around 95% of the municipalities within the Region)
> (Self-declarations for specific activities (DUAAP) managed through a specific software on line
which enables the interoperability between the Public Administrations involved in the proceeding:
nearly 900
> Municipalities beneficiaries of training and tutoring: 329
> Sample monitoring in the OSSes of Cagliari, Sassari, Nuoro and Association of Municipalities
of Parteolla:
Self-declarations accepted (DUAAP): nearly 800
Self-declarations (DUAAP) with permit of construction accepted: nearly 350
Monitoring of the regionl law n. 3/2008