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Professional Etiquette
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What is Etiquette? :
What is Etiquette?Websters II New CollegeDictionary: The forms and practices prescribed
by social convention or by authority Oxford
Reference Dictionary: The code of polite
behavior in a society The conduct or
procedure required by good breeding or
prescribed by authority to be observed in
social or official life. - MerriamWebsterDictionary
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Also means behaving in an acceptable manner
and being considerate of othersWhenasked, Is there a single word which can be a
guide to conduct throughout ones life ?,
Confucius said, It is perhaps the word shu -
Do not impose on others what you yourself do
not desire. Be considerate
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People often speak of good manners as an
accomplishment. One should speak of them as
a duty But what are good manners? Such
manners that society recognizes as being
agreeable & acceptable to men Manners
that replace rudeness, crudeness and
coarseness with gentle behavior and finesse
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Every individual should observe the laws of
politeness It is the expression of good-will and
kindness It promotes both beauty &
gentleness in the person who possesses it;
and happiness in those who are about him It
is a duty, and should be a part of every formal
training
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Business &Workplace Etiquette :
Business &Workplace Etiquette Treat People
as if they were what they ought to be and you
help them to become what they are capable
of being
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Business &Workplace Etiquettes -
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Showing Respect :
Showing RespectWe all want respect, no
matter what age we are, no matter what
position we hold or what job function we do
The key is to know that each person, no
matter how long they've worked or how adept
their skill-set, deserves respect, because we
are all human beings
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Some Rules :
Some Rules Address people by their formal
name when meeting them for the first time,
unless introduced to them only by their first
name Address everyone formally until they
ask you to use their first name Do this with
everyone you meet, it's a sign of respect
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Introduce everyone, no matter who they areTo break barriers between different age-groups, genders and nationalities, make
people feel valued The best way to do this is
to introduce people to others whenever theopportunity presents itself Introducing othersshows youre etiquette savvy and helps you
make important allies too
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Be the first to extend your hand for a
hands
hake, and look t
he person in t
he eye
This small act of courtesy goes a long way in
making sure all people work well together
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Give a good handshake that conveys the
message, "Welcome! I'm open to engage in
conversation with you!" Limp handshake ?
Work on improving it ,as instead of showing
your warmth, confidence and charm it
exposes your lack of it !
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Say "Please" and "Thank you"! This little
courtesy is vital to show respect It makes
people understand you appreciate what they
can do or have done for you Forgetting a basic
courtesy such as a "please" or "thank you"
shows lack of appreciation and concern for
others which is disrespectful and degrading
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Never interrupt someone In casual work
environments, people can easily forget basiccourtesy, and interruption can sometimes
becomes a real problem Remember that its
always rude to interrupt, especially when
someone is making an important point or
addressing a group
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Walking unannounced or uninvited into
someones office is another form of
interruption, and it makes a bad impression
You may not need to make an appointment to
see your boss or a colleague, but you should
always make sure the person is not busy when
you want to talk
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Remember Start with consideration and
respect No matter wh
om you come in contactwith, that person deserves being treated with
respect and dignity Even if you dislike
someone for his or her behavior, youll come
out on top if you maintain a respectful
manner
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"A true professional treats others with
respect, and expects the same from them."
This doesn't mean you have to let people step
on you, but it does mean showing concern for
their feelings, respecting their opinions, and
being honest with them If you think someone
else is mistreating you, deal with it and tellthem you won't tolerate disrespect."
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Kindness Anyone who thinks that kindness
isn't a necessity in today's work environmentisn't thinking Kindness is one of the most
important skills in dealing with people of all
ages Every living thing responds to kindness.
Use this skill for good results in handling
people Help others whenever you possibly can
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Help your juniors and subordinates Dont
bully them or allow your peers to do so
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Refrain from Gossip :
Refrain from Gossip Keep gossip or hurtful
information to yourself Do not spread rumors
or encourage them Gossiping is against the
principles of kindnessWould you like
someone to gossip about you?
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Respect everyones privacy :
Respect everyones privacy Do not
eavesdrop on anyone. It is a RUDE thing to do
! Give each individual the space he or she is
due, as you would expect to be given your
own space and privacy Respect their
individuality and privacy
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Do not encourage or indulge in politics at
workplace
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Refrain from Politics ! :
Refrain from Politics ! Indulging in Office
Politics is against the accepted norms of
Etiquettes Refrain from getting involved in
such politics
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Integrity :
Integrity Maintain your integrity at all times
When you make a promise or give your word,
you need to follow through on it If you are
unable to keep the promise or fulfill the
commitment, you must be prepared to make
amends and set things right
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Remember Trust is fragile... Very easily
broken and very difficult to regain Only Peoplewith integrity are the people we can trust !
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Mind Your Language ! :
Mind Your Language ! Language counts Your
point wont come across any better if you use
rude, derogatory, or obscene language, no
matter whom youre addressing Talk like a
professional and youll be seen and treated as
one
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Choose Your Company Carefully :
Choose Your Company Carefully Be careful
which crowd you associate with It may be
more fun to hang out with the group that talks
loudly, cracks jokes, and ridicules coworkers,
but doing so could leave a bad impression
with the boss & others
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Its nice to fit in, especially when you have to
spend so much time with the same people...
But the office isnt a place where you hang out
with friends and get boisterous. Its a place to
get work done !!
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Keep your productivity high :
Keep your productivity high You are paid to
work, so work ! No goofing in office hours !
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Practice
Eave gender out of the equation :
Leave gender out of the equation Coworkersare peers, regardless of gender Be sensitive
towards female colleagues Of course, dirty
jokes, off-color remarks, and discussion of
certain private matters are an absolute no-no.
Period.
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AT THEWORKPLACE MUST NOT BE
TOLERATED OR ENCOURAGED
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Office Equipment :
Office Equipment Its there to make your work
easier Use it judiciously Handle all office
equipment carefully Care for it as you would
for anything that you owned Remember,
misuse of office equipment leads to
breakdowns, affecting your productivity
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Misuse of equipment also includes using it for
your personal work Office Teleph
ones,Computers, Photocopiers, Transport &
Stationery items etc are meant for Official use
only Avoid using them for your personal work
Respect the trust that your employer hasplaced in you do not violate it
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Always keep these basics in mind :
Always keep these basics in mind
Understand that nobody is born with these
etiquettes. One has to study & learn them They can also
be learnt by observing others and imbibed
by the process of Vicarious Learning But
neither are these difficult to learn or put into
practice
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And YOUR decision !
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All it takes is the right Attitude !
Do you have it in you ?
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Thank You !
Questions ?