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"No culture can live if it attempts to be exclusive." Culture Change Courses Professional Development Training has a specialised division of Culture Change experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs

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Page 1: Business Etiquette & Professional · PDF fileBusiness Etiquette & Professional ... understand place settings, napkin etiquette & basic table manners ... Gain valuable insight into

"No culture can live if it attempts to be exclusive."

Culture ChangeCourses

Professional Development Training has a specialised division of Culture Changeexperts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs

Page 2: Business Etiquette & Professional · PDF fileBusiness Etiquette & Professional ... understand place settings, napkin etiquette & basic table manners ... Gain valuable insight into

Culture Change Courses

Business Etiquette & ProfessionalConduct Training

Change ManagementTraining

Email Etiquette Training

Workplace Diversity Training Leveraging theGeneration Gap

Knowledge Management (KM)

Communicating Across Cultures TrainingCourse

Team CommunicationCourse

Dealing With Difficult People in theWorkplace

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Cultural Improvement is an Essential Skillin Today's World

Professional Development Training has a specialised division of Culture Change experts that willtailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Culture Change, outstanding depth of trainers across the countryand diverse range of industry experience means that pd training is the best choice for CultureChange courses. pd training will exceed your expectations and help you achieve the results you are seeking.

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Page 5: Business Etiquette & Professional · PDF fileBusiness Etiquette & Professional ... understand place settings, napkin etiquette & basic table manners ... Gain valuable insight into

 

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Creating a professional and favorable impression with a client, a business partner, or a superior requires specificknowledge on how to politely converse, introduce others, invite others, etc. In a multi-cultural setting, it is important tomake preparations to engage every person successfully.The pdtraining Business Etiquette & Professional Conduct Training Course offers practical techniques to create animpression and build  rapport with others in business meetings, over the phone, in writing emails, and in semi-professional gatherings.This comprehensive training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training courseschedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferredlocation.

Business Etiquette & Professional Conduct Training Outline

Foreword:Professional conduct and good business etiquette have never been more important. Traditional structures andcommunication methods are changing. However, etiquette and professionalism are still important within the business andwith external clients. During this training course, you will learn how to carry yourself professionally by building knowledgeof business etiquette.

Outcomes:

By the end of this training course, participants will:

Understand what etiquette is & why it's importantLearn strong, professional social skills including:

effective introductionscreating a good first impression with the "3 C's"minimize nervousness in social situationsmaster the art of memorizing nameslearn the 3 steps to effective handshakesenumerate the 4 levels of conversationunderstand place settings, napkin etiquette & basic table mannersunderstand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill &tipping

Master professional office conduct including:etiquette in relation to open plan & cubicle environmentsworking out of the officedo's and don'ts in meetingseating at work

Master the fundamentals of email etiquetteAcquire telephone etiquette fundamentalsLearn how to dress for successGain valuable insight into international etiquette

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Business Etiquette & Professional Conduct Course -Lesson 1Networking for Success

Creating an Effective IntroductionMaking a Great First ImpressionMinimizing NervousnessUsing Business Cards EffectivelyRemembering Names

Business Etiquette & Professional Conduct Course -Lesson 6Eating Out

Ordering in a RestaurantAbout Alcoholic BeveragesPaying the BillTipping

Business Etiquette & Professional Conduct Course -Lesson 2Professional Introductions

The three-step processThe four levels of conversationThe Handshake

Business Etiquette & Professional Conduct Course -Lesson 7Telephone Etiquette

Developing an Appropriate GreetingDealing with Voice MailMobile Phone Do's and Don'ts

Business Etiquette & Professional Conduct Course -Lesson 3Professional Office Conduct

Open Plan and Cubicle environmentsWorking out of the officeEating at WorkMeeting Do's and Don'ts

Business Etiquette & Professional Conduct Course -Lesson 8The Written Letter

Thank You NotesFormal LettersInformal Letters

Business Etiquette & Professional Conduct Course -Lesson 4Business Email Etiquette

Professionalism & emailsProper and improper use for forwarding and CCGrammar, flaming and netiquetteTop 5 technology tips

Business Etiquette & Professional Conduct Course -Lesson 9Dressing for Success

The Meaning of ColorsInterpreting Common Dress CodesDeciding what to Wear

Business Etiquette & Professional Conduct Course -Lesson 5Business E-Mail Etiquette

Addressing your MessageGrammar and AcronymsTop Five Technology Tips

Business Etiquette & Professional Conduct Course -Lesson 10International Etiquette

General RulesImportant PointsPreparation Tips

 

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=5

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Change should be embraced and used for the growth of any organization. Internal changes must be implemented afterthe creation of new strategy, or shift in human resource planning. However, most organizations are not prepared forinternal changes to policies or external strategies. An organization that plans and prepares for change is better able toovercome these challenges. The pdtraining Change Management Training Course provides training in each step of the planning, preparation andimplementation stages of a change to allow organizations to grow steadily in spite of constant changes caused by bothinternal and external forces.This highly valuable and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Change Management Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.

Change Management Training Outline

Foreword:Change is no longer a choice. Organizations wishing to be successful can no longer afford to view change as a periodicactivity, but change must be embedded in the culture of the organization.This course will help you to develop the skills and the knowledge required to promote the use and implementation ofinnovative work practices to effect and manage changes, so that there are minimal disruptions at the workplace.

Outcomes:

By the end of this course, participants will be able to:

Prepare an effective change management strategyDemonstrate strategies for building support for the planned changeUse WIIFM (the individual motivators for change) effectivelyAcknowledge everybody's personal change journeyDevelop a change management & communications planDevelop strategies for leading change project status meetings, how to celebrate a successful change and sharing theresults & benefits of the changeUse the four states of Appreciative Inquiry (AI) effectivelyApply strategies for aligning people with change, appealing to emotions & factsDescribe the importance of resiliency in the context of changeImplement strategies to foster resiliencyDescribe the importance of flexibility in the context of changeDevelop strategies to foster flexibility

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Change Management Training Course - Lesson 1Preparing for Change

Defining your strategyBuilding the team

Change Management Training Course - Lesson 6Making it all Worthwhile

Leading status meetingsCelebrating successesSharing the results and benefits

Change Management Training Course - Lesson 2Identifying the WIIFM

What's in it for me?Building support

Change Management Training Course - Lesson 7Using Appreciative Inquiry

The four stagesThe purpose of AIExamples and case studies

Change Management Training Course - Lesson 3Understanding Cycle of Emotions for the Individual

DenialAvoidancePassive acceptanceChallengedCommitted

Change Management Training Course - Lesson 8Bringing People to your Side

A dash of emotionPlenty of factsBringing it all together

Change Management Training Course - Lesson 4Managing the Change

Developing a change management planDeveloping a communication planImplementing the plans

Change Management Training Course - Lesson 9Building Resiliency

What is resiliency?Why is it important?Five easy steps for the leader and individual

Change Management Training Course - Lesson 5Gaining Support

Gathering dataAddressing concerns and issuesEvaluating and adapting

Change Management Training Course - Lesson 10Building Flexibility

What is flexibility?Why is it important?Five easy steps for the leader and individual

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/change-management-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=7

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When sending professional emails, not only grammar, but the structure, voice, content, subject line, and salutation alsomatter. The use of the carbon copy and blind carbon copy, privacy laws, cyber-language restrictions, netiquette, andcompany rules regarding emails must be considered to create flawless business emails.The pdtraining Email Etiquette Training Course provides knowledge building and training in all aspects of email so thatperfect professional emails can be created and shared.This highly valuable and dynamic training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Email Etiquette Training course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.

Email Etiquette Training Outline

Foreword:In an increasingly knowledge-based economy, it is critical that information is widely accessible and is utilized effectivelyin the workplace. It is also vital that organizations develop policies to guide employees on the correct use of onlinecommunications. These should cover issues such as privacy, personal use, monitoring, downloading of content, accessby third parties, and illegal use of the Internet.

Outcomes:

By the end of this course, participants will:

Develop a heightened awareness of the potential perils of digital communicationMaster effective email structures to achieve clarity and successful communicationLearn to write for the reader, starting with effective subject linesMake the most of 'email estate'Carefully consider the email recipientsLearn to work within principles or 'rules of thumb' to ensure professional, clear & effective emailsPerfect grammar because it mattersFormat messages for readabilityLearn to write professionally and brand Broadcast emailsLearn to avoid senders regret by proof readingUnderstand 'netiquette'Master the inbox using some core principles and email functions

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Email Etiquette Training Course - Lesson 1Introduction

Evaluate your Email usageWorkshop Objectives

Email Etiquette Training Course - Lesson 7Broadcast Emails

BrandingImportance of Branding and consistent subjectheadings

Email Etiquette Training Course - Lesson 2Introduction to Email Etiquette

Email is never secureBig brother may be reading over your electronic shoulderProductivity is lost when cyber-slackers log onEmail misuse and abuse may get you firedEmail can be embarrassingEmail abuse impacts revenues and also reputationsEmail is easily misinterpreted

Email Etiquette Training Course - Lesson 8Proofreading Does Pay

A Proofreading PrimerHow Peer Review Can Help

Email Etiquette Training Course - Lesson 3Create Structure for Success

Forward-To-CC-BCCUrgent! High Importance Low ImportanceSubjectSalutationIntroduction – Body – ConclusionSignatureDraftTime Delays

Email Etiquette Training Course - Lesson 9Polishing Your Cybermanners

Watch your CyberlanguageAvoiding Sexist LanguageSet the Right ToneDodging Conversational PitfallsExtinguishing Flames

Email Etiquette Training Course - Lesson 4Rules of Thumb

Effective Subject lines: Tell me up front what you wantfrom me1 page view onlyAverage 15 words per sentenceAs short as possible – no extra words2 – 3 lines per paragraph

Email Etiquette Training Course - Lesson 10Netiquette Guidelines

Reviewing Netiquette GuidelinesNetiquette Guidelines for Managers

Email Etiquette Training Course - Lesson 5Grammar Perfect

Using spellcheckerCheck for simple sentencesUse the Active VoiceUse of punctuationUse of emoticonsUse of text talk

Email Etiquette Training Course - Lesson 11Managing Email Overload

Controlling your Inbox Clutter

Email Etiquette Training Course - Lesson 6Formatting your Email Message

Email StyleWriting the EmailSelecting your format settingsChoose the Right FontSelect Appropriate ColorsEnhancing ReadabilityResist the urge to use All Upper – or Lowercase LettersArranging Text into Vertical ListsSending Attachments with Care

Email Etiquette Training Course - Lesson 12Examples

The GoodThe BadThe Ugly

 

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/email-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=13

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With globalization, there has been an unprecedented mixing of people from different cultures. It poses new challengesand presents new opportunities. To tackle the challenges, new skills must be developed.Workplace Diversity Training Course provides an understanding of the different barriers and how they must be broken.Improvement in the intercultural communication helps to build better business relationships within the workplace andoutside it.This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Workplace Diversity Training Outline

Foreword:As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need tounderstand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasinglyimportant.

Outcomes:

By the end of this training course, participants will:

Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectivesGain effective strategies for removing barriers to diversity in the workplaceImprove their listening & learn effective questioning techniques to communicate more effectively in a diversepopulationLearn the importance of non-verbal communication, both one's own and that of othersMaster ways of encouraging diversity in the workplace while discouraging and preventing discriminationLearn how to respond to personal complaints & develop a support system to manage this resolution process in yourorganizationGain a professional approach to record, analyze and resolve situations involving diversityLearn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them fromrepeating

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Workplace Diversity Training Course - Lesson 1Understanding Diversity

What is Diversity?Related Terms and ConceptsA Brief HistoryA Legal Overview

Workplace Diversity Training Course - Lesson 6Being Proactive

Encouraging Diversity in the WorkplacePreventing DiscriminationWays to Discourage Discrimination

Workplace Diversity Training Course - Lesson 2Understanding Stereotypes

Stereotypes vs. BiasesIdentifying Your BaggageUnderstanding what this Means

Workplace Diversity Training Course - Lesson 7Coping with Discrimination

Identifying if you have been Discriminated againstMethods of ReprisalChoosing a Course of Action

Workplace Diversity Training Course - Lesson 3Breaking Down the Barriers

Changing your Personal ApproachEncouraging Workplace ChangesEncouraging Social Changes

Workplace Diversity Training Course - Lesson 8Dealing with Diversity Complaints as a Person

What to do if you're Involved in a ComplaintUnderstanding your RoleCreating a Support System

Workplace Diversity Training Course - Lesson 4Verbal Communication Skills

Listening and Hearing: They aren't the same thingAsking QuestionsCommunicating with Power

Workplace Diversity Training Course - Lesson 9Dealing with Diversity Complaints as a Manager

Recording the ComplaintIdentifying Appropriate ActionsChoosing a Path

Workplace Diversity Training Course - Lesson 5Non-Verbal Communication Skills

Body LanguageThe Signals you Send to OthersIt's not WHAT you say, It's HOW you say it

Workplace Diversity Training Course - Lesson 10Dealing with Diversity Complaints as an Organization

Receiving a ComplaintChoosing a ResponseLearning from the Complaint

 

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/managing-workplace-diversity-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=32

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Handling people from different generations require understanding of the environment in which their personality wasdeveloped along with the skills to handle the differences. Leveraging the Generation Gap Training Course providescomprehensive and deep understanding of the different generations, namely the traditionalists, Baby Boomers, and theGeneration X, and Generation Y. It also provides training in conflict management, conflict resolution process, and thebuilding of harmony.This intensive and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Leveraging the Generation Gap Outline

Foreword:Research indicates that people communicate based on their generational backgrounds. Each generation has distinctattitudes, behaviors, expectations, habits and motivational buttons.While having various cultures in one workplace can present communication problems and conflicts, the benefits of such avariety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help theorganization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become abetter manager or co-worker.This 'Generations Gap Training Course' will help you to understand the various generations present at work, understandwhat motivates them, and also learn how to collaborate and work with them.

Outcomes:

By the end of this course, participants will be able to:

Examine the history behind generation gapsLearn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)Determine the differences between each generationFind common ground among the different generationsMaster conflict management between generationsLeverage the strengths of each generation in the workplace

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Leveraging Generation Gaps Training Course - Lesson 1Context

What Generations Exist In The WorkplaceWhat Defines A GenerationWhat This Means In Our Workplace

Leveraging Generation Gaps Training Course - Lesson 6Background

AttitudeWorking StyleLife Experience

Leveraging Generation Gaps Training Course - Lesson 2Traditionalist

Their BackgroundTheir CharactersTheir Working Style

Leveraging Generation Gaps Training Course - Lesson 7Finding Common Ground

Adopting A Communication StyleCreating An Affinity GroupSharing Knowledge

Leveraging Generation Gaps Training Course - Lesson 3Baby Boomers

Their BackgroundTheir CharactersTheir Working Style

Leveraging Generation Gaps Training Course - Lesson 8Conflict Management (1)

Younger Bosses Managing Older WorkersAvoid Turnovers With A Retention PlanBreaking Down The Stereotypes

Leveraging Generation Gaps Training Course - Lesson 4Generation X's

Their BackgroundTheir CharactersTheir Working Style

Leveraging Generation Gaps Training Course - Lesson 9Conflict Management (2)

Embrace The Hot ZoneTreat Each Other As A PeerCreate A Succession Plan

Leveraging Generation Gaps Training Course - Lesson 5Generation Y's (millennial)

Their BackgroundTheir CharactersTheir Working Style

Leveraging Generation Gaps Training Course - Lesson 10The Power of 4

Benefits Of Generation GapsHow To Learn From Each OtherEmbracing The Unfamiliar

 

Web Links: 

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To sustain competitive advantage, organizations need more than just technology. Knowledge and information need to bedeveloped and managed to survive and grow in a competitive environment. Knowledge Management Training Courseoffers development of knowledge and skills in knowledge management models, life cycle, rationale, and theimplementation and customization of knowledge management.This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Knowledge Management (KM) Outline

Foreword:Knowledge Management involves data mining of huge amounts of information and some method of operation to push theinformation to others.This course will teach you what knowledge management is, the benefits of a knowledge management system and how toinitiate a knowledge management program at work.

Outcomes:

By the end of this course, participants will be able to:

Describe the concepts behind knowledge managementExamine the Do's and Don'ts of successful knowledge managementInterpret the knowledge management lifecycleIdentify the knowledge management paradigmLearn about the knowledge management modelsBuild a rationale for KM in a companyDevelop a KM implementation in a company

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Knowledge Management Training Course - Lesson 1Understanding Knowledge Management

What is knowledgeWhat is knowledge managementA brief historyApplications in the workplace

Knowledge Management Training Course - Lesson 6Building a Knowledge Management Rationale

Why rationale is necessaryBuilding a business caseFinding success storiesThe commodization/customization model

Knowledge Management Training Course - Lesson 2Do's and Don’ts

Data, information, and knowledgeThe tacit mode

Knowledge Management Training Course - Lesson 7Customizing Knowledge Management Definitions

Components of a knowledge management definitionCustomizing the componentsCreating a KMBOK

Knowledge Management Training Course - Lesson 3The Knowledge Management Life Cycle

Understanding episodesAcquisitionKnowledgeIntegration

Knowledge Management Training Course - Lesson 8Implementing Knowledge Management in Your Organisation

Gathering supportIdentifying opportunities for revenue streamsKey knowledge management techniquesA map for successThe no-budget scenario

Knowledge Management Training Course - Lesson 4The New Knowledge Management Paradigm

Paradigms of the pastThe new paradigmImplications and applicationsThe knowledge management end game

Knowledge Management Training Course - Lesson 9Tips for Success

About the chief knowledge officerKnowledge management skill checklistThe knowledge management imperativeThe hype curveBarriers and helpers to success

Knowledge Management Training Course - Lesson 5Knowledge Management Models

The Nonaka and Takeuchi Model (SECI)Wiig ModelKakabadse ModelBoisot Model

Knowledge Management Training Course - Lesson 10Advance Topics

The knowledge management maturity modelAbsorptive capacityRustinessProcess model types

Web Links: 

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Due to globalization, working environments have changed. To gain a competitive edge, organizations are implementingcultural work practices that integrate people from different cultures.The pdtraining Communicating Across Cultures Training Course assists in understanding foreign cultures, teach ways toovercome cultural barriers, methods to avoid conflicts and discomfort, and find common ground. The course trains you tocommunicate effectively in meetings, on the telephone and through emails. Developing skills in breaking cultural barriersand building healthy relationships will help you to feel at home even when you are away.This highly valuable and practical training course is now available throughout the US, including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Communicating Across Cultures Training course schedule by cityor click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.

Communicating Across Cultures Training Course Outline

Foreword:Most attitudes and behaviors are conditioned by culture—values, assumptions and perceptions that are instilled early inlife and are expressed in the way we behave and interact. As these differences are deep and intuitive, they can easilylead to misunderstandings and miscommunication.Nowhere can this be more detrimental than in an international/multicultural workplace, where misunderstandings basedon culture can make or break lucrative business deals, international mergers, and any other kind of cross-culturalrelationship beneficial for personal and professional growth.During this training course, participants will develop an increased awareness of the skills necessary to develop cross-cultural interaction, including building personal credibility, delivering positive and negative feedback, improving listeningskills, dealing with difficult people, handling negative situations, overcoming objections, and more.

Outcomes:

By the end of this training course, participants will:

Examine cultural diversityIdentify methods of communicating effectively and appropriately with people from different culturesDescribe cultural differences in business protocolIdentify methods for creating high-performing, cross-cultural teamsDescribe strategies for conducting successful multicultural negotiationsExplore ways of effectively resolving conflict in other cultures

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IntroductionCourse Objectives

Communicating Across Cultures Training Course - Lesson 1Section 1: Communicating Across Cultures

TOPIC A – Recognize Cultural DifferencesRole of Status in Different CulturesThe Role of the IndividualHigh-Context and Low-Context CulturesHow to Recognize Cultural DifferencesDiscovery Activity 1-1 Respecting Differences in StatusDiscovery Activity 1-2 Respecting Differences in Status

TOPIC B – Communicate in Other CulturesThe Role of English in Business RelationsDiscovery Activity 1-3 Communicating in Other CulturesDiscovery Activity 1-4 Communicating in Other Cultures

TOPIC C – Follow Business Protocol in Other CulturesRole of the TranslatorTime ExpectationsHow to Follow Business Protocol in Other CulturesDiscovery Activity 1-5 Following Business Protocol inOther CulturesDiscovery Activity 1-6 Following Business Protocol inOther Cultures

TOPIC D – The Written Laws and the Unwritten LawsGetting to Know Legal and Social LawsLearning their Greetings and PartingsTaking Hints from Nonverbal CommunicationCultural Diversity within a CountryPhysical ContactLesson 1 Follow–up

Communicating Across Cultures Training Course -Lesson 2Section 2: Working with Other Cultures

TOPIC A – Work in Teams in Other CulturesDecision MakingDiscovery Activity 2-1 – Working in Teams inOther CulturesDiscovery Activity 2-2 Working with Teams inOther Cultures

TOPIC B – Negotiate in Other CulturesTypes of NegotiationDiscovery Activity 2-3 – Negotiating in OtherCulturesDiscovery Activity 2-4 – Negotiating in OtherCultures

TOPIC C – Resolve Conflict in Other CulturesHow to Resolve Conflict in Other CulturesDiscovery Activity 2-5 Resolving Conflict in OtherCulturesDiscovery Activity 2-6 Resolving Conflict in OtherCultures

TOPIC D – Uses of Small Talk in a MulticulturalSetting

Exploring a Culture through Arts and SciencesSmall Talk for Establishing RelationshipsUse of Small Talk for Establishing RelationshipsSmall Talk for Gaining Comfort Level

Course Wrap–Up 

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When building teams, it is essential to know the team building techniques such as TORI, stages of team development,and their impact on a team. Building the right attitude in team members, putting things into perspective, and enhancingcommunication within a team is essential for creating a strong team.The pdtraining Team Communication Training Course provides an understanding of how successful teams must bedeveloped and managed.This highly valuable and fun training course is available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Team Communication Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.

Team Communication Course Outline

Foreword:With teams at the core of corporate strategy, the success of an organization depends upon how well they operateindividually and together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Doyou work well together? This course will provide a solution to these problems and more.During the course, you will receive comprehensive knowledge and training in skill building in enhancing teamcommunication by industry experts.

Outcomes:After completing this course, participants will have learned to:

Understand the value of working as a teamDevelop team norms, ground rules, and team contractsIdentify your team player style and how it can be used effectively with your own teamBuild team trustIdentify the stages of team development and how to help a team move through themIdentify team player typeRecognize the critical role that communication skills will play in building and maintaining a team atmosphereDefine and understand communicationPut things into perspectiveCreate a positive attitudeBuild team with TORIRecognize team characteristicsIdentify ways that team members can be involved and grow in a team setting

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Better Team Communication Training Course - Lesson 1Getting Started

The Parking LotWorkshop ObjectivesAction Plans & Evaluations

Better Team Communication Training Course - Lesson 6Building Team Trust

Why is Trust Important?Building Trust

Better Team Communication Training Course - Lesson 2Defining Teams

Making the GradeLooking Into OurselvesDebrief

Better Team Communication Training Course - Lesson 7The Stages of Team Development

FormingStormingNormingPerformingAdjourningForming an Effective TeamMaking Connections

Better Team Communication Training Course - Lesson 3Establishing Team Norms

Characteristics of TeamsGround RulesTeam Contracts

Better Team Communication Training Course - Lesson 8Team Building with TORI

What Does TORI Mean?

Better Team Communication Training Course - Lesson 4Working as a Team

Putting it Into PerspectiveNo Need for Black & White ThinkingDegrees of Support

Better Team Communication Training Course - Lesson 9Communication

Defining CommunicationListening Skills

Better Team Communication Training Course - Lesson 5Your Team Player Type

What's Your Team Player Type?What Does it Mean To Have a Number?My Team Style

Better Team Communication Training Course - Lesson 10Becoming a Good Team Player

Attitude is Everything!

 

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To be successful in dealing with personal conflicts in the workplace you must learn to first understand human behavior,reflect on its causes and know how certain behaviors impact others. Knowing how to approach difficult people with anunderstanding of these drivers will help you to overcome negativity by utilizing positivity. Whether its dealing with difficultcustomers, staff or management, anyone will benefit from the skills taught in this course.The pdtraining Dealing with Difficult People in the Workplace course provides you with the tools, techniques and anunderstanding that will empower you with the ability to deal with difficult people in an appropriate manner.This highly valuable and effective training course is now available throughout U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle and also via instructor-ledonline training.Please click on the Public Class tab below to view our Dealing with Difficult People in the Workplace course schedule bycity or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.

Dealing With Difficult People in the Workplace Outline

Foreword:During this training course, participants learn how to approach difficult people, and understand and influence them sothat a successful resolution can be achieved without negativity and damage.The course includes training in recognizing attitudes and actions that impact others, using effective techniques to dealwith difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors,and more.

Outcomes:After completing this course, participants will have learned to:

See conflict as communicationBenefit from a confrontationPrevent problemsGet focusedDeal with theirs and others’ angerDeal with problemsUnderstand and use the three step conflict resolution modelChange yourself depending on the situationUnderstand people’s behaviors and motivesDe-stress when things get uglyIdentify causes of difficult behaviorCounter negativity with positivityDiscuss problems in groupsUse assertive angerPlan and practice to handle difficult situations successfully

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Dealing with Difficult People in the Workplace TrainingCourse - Lesson 1Getting Started

IcebreakerPre-Assignment ReviewWorkshop Objectives

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 7Dealing with Problems

Dealing with ProblemsCauses of Difficult Behavior

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 2Conflict as Communication

Defining ConflictSelf-Assessment

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 8The Three-Step Conflict Resolution Model

The Three-Step ModelGetting the Hang of Things

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 3Benefits of Confrontation

To Talk or Not to TalkDetermining Your InvolvementReciprocal Relationships

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 9Practice Makes Pretty Good

Making Connections

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 4Preventing Problems

The Importance of EmpathyDangerous Misconceptions

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 10Changing Yourself

Negative vs. Positive InteractionsDealing with Negative Feelings

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 5Getting Focused

Getting to the Heart of the MatterThe Three F's

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 11Why Don't People Do What They Are Supposed To?

The Big Questions

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 6Managing Anger

Coping StrategiesGuidelines for Assertive Anger

Dealing with Difficult People in the Workplace TrainingCourse - Lesson 12De-Stress Options to Use When Things Get Ugly

Belly BreathingVisualizeMusicAcupressure and MassageLaughterGeneral Coping Thoughts When Things Get Messy

 

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