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Presentation Presentation to to
BPM Partners ConferenceBPM Partners Conference
Tim SwindellTim Swindell
1919thth April 2005 April 2005
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• What does CMGL do?
• What were our financial reporting issues?
• What was our solution?
• How has it worked out in practice?
• What are the ongoing issues?
AgendaAgenda
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Claims Management Group Limited is a leading provider of outsourced claims and insurance management services that
are offered to Lloyd's Underwriters, London Market Companies, General Insurers and FTSE quoted Corporations.
CMGL has managed to blend traditional values of utmost integrity, professionalism and quality with the solution orientated needs of
today's businesses. Through the creation of strong, open relationships with clients and the application of technology, we have demonstrated innovative risk solutions that protect your bottom line.
CMGL is a dynamic, successful company that has emerged as a leader in the provision of third party claims and insurance services.
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“Claims Management Group Limited, with an international networkinternational network focused on chosen markets, provides a wide range of tailored claims and insuranceclaims and insurance management solutions and servicesmanagement solutions and services to the London Market,London Market, Corporates and Corporates and General InsurersGeneral Insurers.”
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…to protect the financial assets of our clients by reducing the Total Loss Costs through the utilisation of Best Practices.
Best Practices.... methodology which identifies and implements those claim / reinsurance tasks, by line of business, that provide the best economic outcome.
Our Operating PhilosophyOur Operating Philosophy
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Our Clients?Our Clients?
COX SYNDICATEMANAGEMENT
LIMITED
SAGA
SHELL
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• 230,000 claims
• $5.2bn Gross Claims liabilities
• $1.8bn of Reinsurance Recoverables
• 8 Syndicates representing £0.9bn OYC
• Over 570 staff
• 12 offices in 8 Countries
Under Management TodayUnder Management Today
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““LIVE”LIVE” ““RUN-OFF”RUN-OFF”““RUN-OFF”RUN-OFF”““LIVE”LIVE”
What do we offer?What do we offer?
Lloyd’s: BPO &
Agency Mgmt
ReinsuranceManagement
Credit Control&
Debt collection
Arbitration &Actuarial
Corporate/Statutory/Regulatory
Reporting
Commutation Management
Run-off Underwriting
Support
ClaimsClaimsManagementManagement
IT SUPPORT
Stand AloneStand Alone
ororIntegratedIntegrated
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What are our capabilities?What are our capabilities?Our Intellectual CapitalOur Intellectual Capital
570 Staff
43%
15%6%
5%3%
13%
6%2% 4% 2% 1%
Claims Reinsurance Credit Control Lloyd's Back Of f ice Support
Underw riting Financial & Regulatory Reporting IT Actuarial
HR, Facilities and Support Services Business Development Management
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Client Service: Cycle of ImprovementClient Service: Cycle of Improvement
Adding Adding valuevalueto ourto ourClientsClients
Continually Reviewing and
Going to the “Next Level” of
Quality and Service
Tailored Services and Solutions
agreed with Clients
Highly Professional Staff dedicated to providing Quality
Claims and Insurance Management
Best Practices and Total Loss Cost
Management
Stick to core business
proposition
Stick to core business
proposition
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Financial Overview - GrowthFinancial Overview - Growth
05
1015202530354045
Rev
enu
e £m
1994 1996 1998 2000 2002 2004
Calendar Year
CMGL Statutory Revenue by Year
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Growth issues:Growth issues:
• Complexity of reporting demands– Multi dimension– International
• Integrity of data• Consistency of data
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Where we were:Where we were:
• Legacy systems
• Excel complexity
• Over-reliance on un-integrated reporting systems
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Solution issues:Solution issues:
• Cost
• Maintenance
• Control
• Flexibility
• Management
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Financial Accounts
Resource Data
Salary/Ad Hoc
DataWarehouse
OLAP Cube
OLAP Cube
Load Build View
CODA Financials SAP Lotus Notes
etc
Data Transformation
Services
SQL Server Datamart Analysis Services Web Front End GEAC
Reporting & Budgeting
Business Intelligence ArchitectureBusiness Intelligence Architecture
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Outcomes:Outcomes:
• Process enhancement
• Data integrity
• Control of resources as well as financials
• Understanding our costs
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Key Reporting Requirements:Key Reporting Requirements:
• Common Platform• Desktop Reporting• Multi-currency• Complex Group Reporting• Intuitive and User Friendly• Secure Access• Reduce Manual Processes• Multi-Dimensional Modelling
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Desktop Management ReportingDesktop Management Reporting
• Template Views• Presentations• Announcements• Financial Intranet
• Web Front End• Topic and Menu
Selections• Published Reports
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Desktop Management ReportingDesktop Management Reporting
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Desktop Management ReportingDesktop Management Reporting
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Desktop Management ReportingDesktop Management Reporting
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Desktop Management ReportingDesktop Management Reporting
Excel Services:-• Power of Excel• Review & Analyse• Automate Month End• Ad Hoc View Building• Interactive with Data• Low Maintenance• Training Negligible
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Competitive AdvantageCompetitive Advantage
• Internal reporting with customer profile• Business control• Business understanding• Flexible and friendly
• Confidence in service delivery
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OverviewOverview
EfficientEfficient IntegratedIntegrated
Return Return On PeopleOn People
Return Return On ProcessesOn Processes
Data Becomes Valued InformationData Becomes Valued Information
Enterprise InsightEnterprise InsightReturn On DataReturn On Data
Increased Value to Our BusinessIncreased Value to Our Business
Stable PlatformStable Platform
Economic Economic SenseSense
Return Return On ITOn IT
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Ongoing issues:Ongoing issues:
• Reporting timescales
• Controlled multicurrency
• Understanding complexity
• Integration of additional client systems
• Supplier promises
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What’s next for C³ at CMGL?What’s next for C³ at CMGL?
• Forecasting & business modelling
• New business pricing
• Consolidation of client system reporting
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