Presentation of Novozymes new Intranet - based on MOSS 2007
27/01/2009
MOSS 2007Rikke Aabye
Intranet Manager
Novozymes A/S
� Introduction
� Background and concept
� Structure and design
� New intranet organization
CONTENT
organization
�What have we achieved?
� Key learning's
� Project fact sheet
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Introduction
� In summer 2007 Novozymes launched Intranet 2.0 project and went live 3’rd October 2008
� The new Novozymes Intranet focuses on providing fast, easy and relevant information to all employees
� Novozymes choose Netcompany as their MOSS delivery partner with 1508 as their supplier for concept and design, and Spot as partner on process and usability.
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Novozymes in brief:World leader in bio-innovationMore than 700 products used in 130 countries in 40 different industries13% of sales invested in R&DMore than 5,000 employees in 30 countries
Very diverse group of employees
How we work in Novozymes
Opinionated
Consensus
Challenging
Netcompany in brief
• Netcompany delivers IT and business consulting services
• Deep knowledge and experience within business, technology, process optimization, change management and project management
• Customer base consists of well-established Danish and international companies and organizations
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• Awarded by Børsen as “The best Danish IT consultancy company” in 2005, 2006, 2007 and 2008
• Microsoft “Dynamics CRM”, “Search” and “SOA” partner of the year 2008 (Denmark)
• Microsoft “Information Worker” partner of the year 2007 (Denmark)
• 185 employees in four offices located in Copenhagen, Århus, Aalborg and Warszawa, Poland
Offentlig Medicinal Finans Medie
Netcompany references
Læs detaljerede referencer på www.netcompany.dk
ProduktionIT og Telco Service/rådgivning Energi
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BACKGROUND AND CONCEPT
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Background and concept
� 2005: Novozymes implemented a global intranet.� Went from 170 small intranets to one global
� Established a global intranet organization
� Bringing Novozymes together as one company
� 2006: New global communication strategy -� 2006: New global communication strategy -lead to a new intranet vision and strategy.� Focus on the intranet as daily working tool as
well as a communication channel
� Empower organization to communicate – web 2.0
� Structure should focus on easy access to tools
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Vision for the new Intranet
Novozymes intranet:
� Makes Novozymes more efficient and flexible by supplying tools, services and information that are valuable to the individual employee in relevant contexts.
� Is an integrated part of Novozymes business thus bringing us together as one company
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Previous Intranet
� The intranet structure mirrored the organizational structure and not necessary the way people actually worked
Required in-depth � Required in-depth knowledge of the organization to be able to find information
� Knowledge got lost between different business units
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What we wanted from our new Intranet
� It should be fast, easy and relevant
� Reflect the way people actually work - not the organization
� Facilitate a communicating organization across organization business unit.
� It should move employees from consuming content to become contributors of content.
NOVOZYMES PRESENTATION13 27/01/2009Why we choose Microsoft Office SharePoint 2007
� We choose MOSS 2007 as a strategic web portal platform. We have mainly Microsoft products where people and knowledge are in focus and SAP where transactions are in focus.
� The MOSS 2007 platform supports the needs from the business� Content Management� Communication through blogs, wikis, RSS feeds� Communication through blogs, wikis, RSS feeds� Collaboration and knowledge sharing� Office integration� Customization to support specific business
requirements
� With MOSS 2007 the line of business have the opportunity of configuring many settings without the involvement of Novozymes IT
� With MOSS 2007 NZIT can easily develop applications
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BASIC STRUCTURE AND DESIGN
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Novozymes have a divers employee group
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How do we know peoples’ needs?
� Individual observation and qualitative interviews with 12 target group members gave us insight on how people work
� + 150 Research kits focusing on work habits and culture lead to 20 habits and culture lead to 20 responses and supported the interviews
� Another + 100 research kits focusing on structure and interface design lead to 25 responses and gave us an insight on preferred structure and content
Structure should mirrors actual work
Give me structured facts
about all organizational
units
Keep me updated –professional
and organizational
Easy access for relevant tools to optimize my performance
Let me find colleagues
and working conditions
Detailed product overview
Easy access to contemporary projects
Give me structured facts
about all organizational
units
Keep me updated –professional
and organizational
Easy access for relevant tools to optimize my performance
Let me find colleagues
and working conditions
Easy access to contemporary projects
Detailed product overview
ORGANIZATION
NEWS AND DIALOGUE
SERVICES AND TOOLS
PEOPLE PRODUCTS
PROJECTS AND TEAMS
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This is the way we structured the new intranet
ORGANIZATION PEOPLENEWS AND DIALOGUE
SERVICES AND TOOLS
PRODUCTSPROJECTS AND TEAMS
HOME
Starting page
Facts about organizational
setup
HR and phonebook
News from the organization and other employees
What you use to
complete typical working tasks
Results of our working process
Contemporary work and projects
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PEOPLEORGANIZATION NEWS AND DIALOGUEHOME SERVICES
AND TOOLS PRODUCTS PROJECTS AND TEAMS
PhonebookAbout Novozymes Corporate news How to… My projects and
teams
Employee handbookR&D News by area Quality Novozymes key
projects
Five minutes break
Enzyme Business Subscribtions P&O Teams overview
BioBusiness Purchasing
Stakeholder Relations
IT
Local site
Finace, IT, Legal Finance
Organizational overview Communications
Health and safety
Legal
Sustainability
Productions
Documents library
Tool overview
Environment
The task ahead
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Personalization
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Personalized content on the frontpage
My news filtered by tags and audiences
Global news
Personalized
short cuts
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Finding information and people
New structure should facilitate several different ways to find and retrieve content.
Finding information
By subject
By search
By filtering
By subject
By personas
Finding content by subject. Subject frontpage can also display content from other areas on the intranet
Finding tools by filtering – all tools are tagged
TEM results
Finding colleagues by name, initials or skills – full integration with Office Communicator
Public Profile
All employees have their own My Site
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News & Dialog
News & Dialog frontpage
RSS subscriptions
Blog area
News archive
All News and all content pages are tagged. Also on contact details and related content web-parts
Context-relevant news is shown around the Intranet 2.0 site
Context-relevant news
RSS subscriptions are available for relevant news channels
Standard MOSS blogs; moving users from consumers to contributors
Blog post from Enzyme Business Management
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What have we achived?
BlogIntegration til OC
RSSMy site
Teamsites
Tagged info and filter Audience and context
relevant news
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Achievements
� Fast: � Improved speed world-wide. Approx 4 times faster in DK
and 2 times faster at affiliates.
� Easy: � Significant better information findability� Easy to work with content upload and backend� Moved to a platform with easy integration to MS-Office
productsproducts
� Relevant information� Content quality improved by ROT analysis� Subject based navigation and � Targeted content
� Support an communicating organization� Office Communicator integration on the Intranet� Blogs
� A new global Intranet organization setup and more 220 trained content editors
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Key learnings
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Key learnings
� In the very start phase - Engage in training and introduction courses to key stakeholders and project team. Eg. a live environment
� It’s Complex to understand the potential and possibilities of ”Audiences”, ”tags”, ”blogs”, ”wikis”, ”filtering”, ”web parts”, ”Mysite ” lists, ect.
� Helps to make a good user requirement specification� Difficult to see the potential and possibilities
� Requires a “good portion” of change management and training - It’s a new way of thinking an intranet
� Intranet transforming from a communication channel to a business tool� Subject based information architecture and web parts challenge the traditional
“ownership” of pages and information� Subject based information architecture and web parts challenge the traditional
“ownership” of pages and information
� User generated information and user- development change and challenge the interfaces between IT department and users. Be prepared to educate a “Knowledge Team” to handle the new issues in the interface between IT –communication and business processes
� Be prepared to customize and develop to meet your needs – it’s a tool box� It is a development platform� MOSS gives the basic (80/20)
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Project FACT sheet
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Project fact sheet
� 11 months of project time
� More than 20 people involved directly in the project
� 19 training sessions world wide
� Training of all Intranet Unit Managers and selected Content Managers in the MOSS Intranet 2.0 solution. Approx.200 people
� 10 student workers hired in 3 weeks for content migration of � 10 student workers hired in 3 weeks for content migration of approx. 10.000 pages from SAP to MOSS. More than 3.500 news articles converted automatically
� ROT-analysis (Redundant, Outdated, Trivial) of content performed over 30 days under the guidance of Intranet Unit Managers supervised by Support and Operations
� The 5 business units in Novozymes have continually held internal sessions regarding future roles and responsible during the ROT-analysis
� More than 4.500 employees world wide use the Intranet on a daily basis
Appencix
Finding TEM by search
One of the secrets. Content Tagging. TEM -backend.
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OwnerStakeholder Relations
ResponsibleStakeholder communication
Intranet Manager
Support and Operations
Central Intranet Organization
Strategy and guidelines
New Intranet organization
NZIT Support
NEW
Intranet Area Groups
Intranet Unit Managers
Content Managers
Content Publishers
Decentral Owner
Support and Operations
Operational business requirement
DecentralIntranetOrganization
NZIT Support
NEW