POST AUDIT CRITERIA

Objectives of the Retail StoreFaster Customer Service for Walk-in Client

Criteria Bench mark

A. InformationInformation dissemination - how many came using eAPR and old (target: zero old form)Information on the availability og goods

B. Servicenumber of customers serviced within the dayCustomer SatisfactionEase of payment

C. PerformanceFaster turnaround timeProcess Flow - Compliance to process flow - Check customer feedback formmonitoring on the inventory of goods

Packing of goods - number of loose items in WADD ( target: zero loose item)Resources and Manpower - Depends on the number of people transacting on RS and ASDNumber of Paper consumed on RS - Cut down the number of copies of APR from five to three - cut down the number of copies for other documentsSecurity - remittance of cash - stocks

- measure the turnaround time for the replenishment of goods from wadd to RS

Retail Store