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Using Data Coaches to
Score on Your Student
Success Goals
California Association for Institutional Research (CAIR) Annual Conference
November 6, 2019
Craig Hayward, Dean of Institutional Effectiveness
Bakersfield College
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Bakersfield College: Who
are we?
• 15th largest California community college (out of 115)
• 36,000 annual headcount
• 67% Hispanic
• 65% Part-time
• 50% First generation
• Originator of the Program Mapper (http://bit.ly/BC-PPM)
• 50 Associate degrees, 56 certificates, and 1 Bachelor’s degree
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High Expectations of Students
Attempt 15+ units in the first term*
Attempt 30+ units by end of first year
Complete transfer-level math and English in the first year
Complete 9 core pathway units in the first year
Focused on Research-based
Guided Pathways Momentum Points
3
http://bit.ly/GP_Momentum_Points_CCRC
* Nine percentage points more likely to receive a degree than those who attempt 12 units, matched sample (Attewell & Monaghan, 2016).
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One of the Pillars of Guided
Pathways
Pillar III:
Stay on the Path
Academic Support
Learning Communities
Co-Curricular Activities
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Completion Coaching Teams–
nuts and bolts
Discipline Faculty
Educational Advisor
Financial Aid
DeanData
Coach
Support
Services
Peer Mentor
Counselor
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Affinity Groups
• Athletes
• African American Initiatives
• Students with Disabilities
• Extended Opportunities Programs and Services (EOP&S)
• Foster Youth
• Dreamers
• Veterans
• Kern Promise
Affinity Group: Population of students who have share an
identity and/or have specific needs
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Implementation of Data Coaching
• Achieving the Dream (ATD) and need to access more data
• Targeted and timely data for decision making
• BC expanded, so did its need for data
• OIE leverages data coaches as force multipliers
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Data Coaches Play Many Roles
• Data Champions who collaborate with Completion Coaching Teams to determine data needs
• Data Ambassadors who extract meaningful data from Cognos, Starfish, Tableau
• Data Gatekeepers who protect sensitive or private data
• Data Disciples who format, and/or filter data via Excel or Starfish
• Data Superheroes who communicate and/or disseminate the data to the Completion Coaching Team and to other who may benefit from the data
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The Foundation of Data
Coaching
• Accountability
• Understanding students and their environments
• Proactive, intrusive guidance
• High expectations
• Equity
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Data Coach Skill Set
• Analytical skills• Familiarity with or interest in learning Excel
• Curiosity and ability to see the story behind the data
• People and communication skills
• Commitment
• Enthusiasm
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Time Commitment for Data
Coaches
• Training sessions• Three training sessions each semester
• Meeting LCP completion coaching team
• Meeting with dean
• Time to filter data by momentum points/contact students
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Data Coach Compensation
• Faculty – stipend
• Classified staff – overtime
• Managers – no stipend
• Educational advisors – no stipend
• What happens if their involvement declines?Who keeps them accountable? • OIE?
• Dean?
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Managing 30+ Data Coaches
• Department Assistant who tracks:• FERPA training
• Attendance at the training workshops
• Point person• Facilitates the training workshops
• Liaison between Data Coaches and OIE
• Administrative leadership• Planning
• Coordination with institutional strategy
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High-Tech, High-Touch Strategy
• Use data to connect students to “concierge-class” support infrastructure • Completion Coaching Teams & Affinity Groups
• Use technology to identify students in need• Starfish, Cognos, Tableau
• Connect with students• Communicate based on key dates annual timeline
• Connect students to support services
• Track results, plan (rinse/repeat)
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High-Tech Operationalized
Faculty/Ed Advisor/Counselor Data Coach
OIE
Tableau
Starfish Cognos
All data systems
• Case management• Student flags and early alert• Communication targeted by
momentum points
• Requests from deans
• Dashboards• Trend data by cohorts• Program-level data
Student-level data reports for research/ interventions
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High-Tech: Cognos
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High-Tech: Starfish
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High-Tech: Canvas
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High-Tech: Tableau
21http://bit.ly/BC-GP-Dashboard
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High-Touch Operationalized
•Modalities• Emails• Phone calls• Face-to-face• Text messages
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Customization at Scale:
Cohort/Case Management
23
36,000BC Students
2,362STEM Students
197Math Majors
25Students per
Math Instructor
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BC’s Communication Plan
24Updated: 10/4/2019 (LFM Team)
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Number of First-Time Students
by LCP
145
335385
318
794
279
949
458
342389
306
554 563
415
1,021
389
280
600556
631
320
605
465
382
982
453
45
616559
649
0
200
400
600
800
1,000
1,200
Agriculture,Nutrition, &Culinary Arts
Arts,Humanities, &
Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal &Career
Exploration
Public Safety Social &BehavioralSciences
STEM
First-Time Student Headcount by Learning and Career Pathway (LCP)
Fall 2015 Fall 2018 Fall 2019
26http://bit.ly/BC-GP-Dashboard
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Completing Transfer-Level
English and Math
2% 2%
6%
2% 2%
0%
3%
1%
3%
9%
3%
5%4%
5%
7%
1%1%
3%
11%
13%
0%
2%
4%
6%
8%
10%
12%
14%
Agriculture,Nutrition, &Culinary Arts
Arts, Humanities,&
Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal &Career
Exploration
Public Safety Social &BehavioralSciences
STEM
Percent of First-Time Students Completing Transfer-Level English and Math in Their First Year
Fall 2015 Fall 2018
28http://bit.ly/BC-GP-Dashboard
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Completing Transfer-Level
English
7%
16% 16% 15%17%
4%
15%
8%
20%
26%
17%
23%
19% 20%
26%
8%
5%
15%
31% 30%
0%
5%
10%
15%
20%
25%
30%
35%
Agriculture,Nutrition, &Culinary Arts
Arts, Humanities&
Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal &Career
Exploration
Public Safety Social &BehavioralSciences
STEM
Percent of First-Time Students Completing Transfer-Level English in Their First Year
Fall 2015 Fall 2018
29http://bit.ly/BC-GP-Dashboard
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Completing Transfer-Level
Math
3% 3%
7%
3% 3%
1%
6%
1%
4%
13%
3%
7% 7% 8%
11%
3%2%
5%
16%
22%
0%
5%
10%
15%
20%
25%
Agriculture,Nutrition, &Culinary Arts
Arts, Humanities,&
Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal &Career
Exploration
Public Safety Social &BehavioralSciences
STEM
Percent of First-Time Students Completing Transfer-Level Math in Their First Year
Fall 2015 Fall 2018
30http://bit.ly/BC-GP-Dashboard
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equity
32
7.2%
1.3%
8.9%
6.1%
0%
2%
4%
6%
8%
10%
Latinx Black/African American
First-Time Latinx and Black/African American Students: Completing Transfer-Level Math in Their First Year
Fall 2017 Fall 2018
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Degree Completion
33
814 669 690 733
1,914197 422 603896
1,497
1,011 1,0911,293
1,629
3,411
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
2014-15 2015-16 2016-17 2017-18 2018-19
AAs ADTs
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Closing the Latino ADT Gap
34
128 276 396606
1,037197
422
603
896
1,497
0
500
1,000
1,500
2,000
2,500
3,000
2014-15 2015-16 2016-17 2017-18 2018-19
Latinx Overall
65.4% 65.7%
69.3%
65.0%
67.6%
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Attempting 30+ Units
5%
8%
14%
9%10%
4%
10% 9%
11%
14%
10%
11% 11%
10% 10%
6%
2%
11%
17% 17%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Agriculture,Nutrition, &Culinary Arts
Arts, Humanities,&
Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal &Career
Exploration
Public Safety Social &BehavioralSciences
STEM
Percent of First-Time Students Attempting 30+ Units in Their First Year
Fall 2015 Fall 2018
35http://bit.ly/BC-GP-Dashboard
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Moving the Needle
37
10%9%
11%
8%
11%
5%
10%9%
13%14%
13% 13%13%
12% 13%
11%
6%
16% 17%
21%
18% 18%
24%
22%
14%
9%
20%
25%
26% 27%
0%
5%
10%
15%
20%
25%
30%
Agriculture,Nutrition, & Culinary
Arts
Arts, Humanities, &Communication
Business Education Health Sciences Industrial &Transportation
Technology
Personal & CareerExploration
Public Safety Social & BehavioralSciences
STEM
Percent of First-Time Students Attempting 15+ Units in Their First Term
Fall 2015 Fall 2018 Fall 2019
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http://bit.ly/BC-Data-Coaches38
Bakersfield College Data Coaching
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Contact
Craig Hayward, Ph.D.Dean of Institutional Effectiveness
Amber Hroch, Ph.D. College Institutional Researcher
39