In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts
Abinash TripathyCEO
Mobile accounts for 15% of global online retail today
Time Spent on Mobile to outpace Desktop. By 2017 50% of retail will be on mobile.
E-commerce: 67.44% of carts abandoned everyday
Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate
Top 5 Reasons for Abandoned Carts
• App user experience issues
• Checkout process cumbersome
• Transaction failure in checkout
• Researching / Just Browsing
• Product Questions unanswered
Engage with customers to drive higher LTV and reduce churn
Launch
GET FEEDBACK SEND PRODUCT UPDATES
Monetize Scale Referrals
IN-APP FAQ
$
IN-APP CHAT - SAVE CARTS
GET GLOWING REVIEWS
Improve the shopping experience with actionable feedback from users
LAUNCH
Offer in-app chat to recover carts$ MONETIZE
Provide a mobile FAQ to answer common questions
SCALE
REFERRALS
Solicit Reviews to improve app ranking in app store
Our CustomersGaming
Commerce
Media
HIGHSCHOOL STORY
Enterprise
Customers love Helpshift
Let us help you delight your shoppers and recover
12-16% of abandoned carts.
Get started at http://www.helpshift.com
