mobile commerce - delight your shoppers and recover 12-16% of abandoned carts

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In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts Abinash Tripathy CEO

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Post on 13-May-2015

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Mobile accounts for 15% of global online retail today, but 67% of carts are abandoned by consumers every day. Engage with customers in-app to drive higher LTV and reduce customer churn. Save abandoned carts at the time of purchase and help customer get through the checkout process. See how Helpshift can support your mobile commerce strategy.

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Page 1: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts

Abinash TripathyCEO

Page 2: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Mobile accounts for 15% of global online retail today

Time Spent on Mobile to outpace Desktop. By 2017 50% of retail will be on mobile.

Page 3: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

E-commerce: 67.44% of carts abandoned everyday

Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate

Top 5 Reasons for Abandoned Carts

• App user experience issues

• Checkout process cumbersome

• Transaction failure in checkout

• Researching / Just Browsing

• Product Questions unanswered

Page 4: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Engage with customers to drive higher LTV and reduce churn

Launch

GET FEEDBACK SEND PRODUCT UPDATES

Monetize Scale Referrals

IN-APP FAQ

$

IN-APP CHAT - SAVE CARTS

GET GLOWING REVIEWS

Page 5: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Improve the shopping experience with actionable feedback from users

LAUNCH

Page 6: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Offer in-app chat to recover carts$ MONETIZE

Page 7: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Provide a mobile FAQ to answer common questions

SCALE

Page 8: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

REFERRALS

Solicit Reviews to improve app ranking in app store

Page 9: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Our CustomersGaming

Commerce

Media

HIGHSCHOOL STORY

Enterprise

Page 10: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Customers love Helpshift

Page 11: Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

Let us help you delight your shoppers and recover

12-16% of abandoned carts.

Get started at http://www.helpshift.com