Make It Stop
or Bring It On?
Filtering the
Information
Overload
Marco Campana
Maytree
@marcopolishttp://www.flickr.com/photos/verbeeldingskr8/3638834128
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http://farm4.static.flickr.com/3173/2333232442_5660e57cd6.jpg
Growth of Digital Information
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Agenda
Information Overload
Is Technology our solution?
Strategy First
Creating Your Listening Post
Managing Email
Managing Social Media
Working Together & Sharing
Choose Tech, Go Deep - Did I Mention Strategy?
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Messages
• There is no information overload.
• You are the problem.
• The technology will solve everything.
• Information overload costs billions of dollars a year in lost productivity.
• It's not information overload, it's filter failure.
Huh?
Yeah.
http://www.flickr.com/photos/zachinglis/41443867/
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What's Your Problem? :-)
With a person next to you, spend 5 minutes discussing one of these questions.
What's the information problem you have, or information literacy you seek?
OR
Define/describe information overload in your own words.
Each person write summarize your anser in a Tweet.
140 characters.
Whoever wants to share with the group, please do!
Because if you can't define/identify the problem quickly and succinctly, it's kinda hard to fix.
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Information Overload
• Too much information
• Too much uncategorized information
• Too many distractions
• Too many priorities
• Poor use of technology to filter
• Feeling like you'll never be caught up
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» Common Contract – Outcome
Based Performance
» Flexible funding model to support
innovative and dynamic
programming
» Capacity building
» Report results and trends / needs
Service Provider - YOU! –
Strategic partnerships with other service
providers/responsive to emerging needs
Local needs addressed through local
planning and community-wide
coordination (LIPs, RNEN, Local Labour
Market Planning tables)
Colleagues –
Organizational priorities; oversight
and policy development
Reporting, evaluation, meetings,
office culture, small talk, etc.
Clients –
Continuum of services; no
eligibility gaps; alignment with
core programs (e.g. health,
education, housing, employment)
» Service Expectations – clear entry
points/access to services/multi-
channel
» Multi-service locations/
coverage/services mobile and dynamic
» Deliver services based on
defined client needs &
outcomes
» Refer to other support services
as required» Manage provider relationship
» Monitor performance
» Develop streamlined processes
to support integrated service
delivery
Your Day, Stakeholders, Information Flows – Pulling You
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Is Technology Our Solution?
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http://www.flickr.com/photos/dailypic/1459055735
/
http://www.flickr.com/photos/luc/1824234195/
Strategy First
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Distractions/Interruptions
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What to do:
Filter
Prioritize sources
Have multiple email accounts (i.e. keep only the most important messages in your work email)
Stop subscribing to so many non-work related newsletters that you read at work!
Have a daily workflow for checking your email
Turn off those annoying “you’ve got new mail” notifications if you can’t trust yourself to ignore them
“Inbox Zero”
Managing Email
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Flickr photo by Will Lion
Managing Social Media
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Listening
http://www.flickr.com/photos/niclindh/1389750548
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Five Questions to Refine Your Listening Strategy
• Why are you listening? What are your mission goals?
• Come up with at least Five Ways You Plan To Use the Information (link to day-to-day action)
• Internal Process – how will you organize your listening?
• Where are you going to listen?
• What tools will you use?
Adapted from http://beth.typepad.com/beths_blog/2009/02/getting-your-nonprofit-organization-ready-to-listen-.html
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Finding Information
• Where would you normally look for this information?
• Your daily web travels.
• Twitter, Facebook, other networks.
• Google, of course.
• Your browser will tell you.
RSS
RSS Feeds
Subscribe
Syndicate
News feeds
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Working Together & Sharing
http://www.flickr.com/photos/daveduarte/2817722169/
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Choose Tech, Go Deep
• So, you’ve got all these great sites and sources. You’re wondering how to manage it all. You’re overwhelmed.
• Let’s find the right tool(s)!
You want to: save once, share in multiple places:
• one place for all bookmarks, accessible anywhere you can connect to the internet
• post once, share in multiple places
– RSS feeds – get notified
– Post to blog
– Post to web page
– Post to Twitter, Facebook
– Email to network/subscriber
– Share with group/lists
• Strategy!
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21http://www.slideshare.net/cliotech/diigo-tutorial-presentation
Examples of Sharing – Social Bookmarks
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Reader2Tweet
Examples of Sharing – RSS/Google Reader
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Examples of Sharing – RSS/Google Reader
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Examples of Sharing – RSS/Google Reader
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Examples of Sharing – RSS/Google Reader
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Extending the Tool - iGoogle
• iGoogle
• Better Greader
• Feedly
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Sharing: Throwing It All Together
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