Saturday BriefingPage �
March 6, 20�0
Continued on page 2
2009 Po‘okela Excellence in
Leadership AwardsBy Ruthann Yamanaka
Peoplearethereasonforthesuccessofanybusiness,andOutriggerisnoexception.ThePo‘okelaExcellenceinLeadershipAwardsareanopportunitytoexpressheartfeltthanksandappreciationtoemployeeswhoseaccomplishmentsinaparticularyearweresimplyextraordinary. OnMarch3,Outriggerhonoredemployeesinthefollowingcategoriesfor2009:
Chairman’s AwardExcellence in Demonstrating the Values of Ke ‘Ano Wa‘aExceptional Achievement by an IndividualExceptional Achievement by a Team
Individualbusinessunitssubmittednominations,andthehonoreeswereselectedbyOutrigger’sExecutiveTeam.FourteenemployeeswerehonoredforExcellenceinDemonstratingOutrigger’sValuesofKe‘AnoWa‘a,threemanagerswerehonoredfortheirExceptionalAchievementin2009,andfourteamswerehonoredfortheirExceptionalAchievementin2009. Congratulationstothefollowingnomineesandhonoreesfortheirexemplaryaccomplishmentsin2009!Followingareexcerptsfromthenominationsreceivedforthehonorees:
••
•
•
Tributes to Marie Casciato Last week, we lost Marie Casciato, my longtime Personal Assistant and the Editor of this publication, Saturday Briefing. A celebration of her life was held on Sunday, February 28, at the Outrigger Waikiki on the Beach. Many friends and colleagues spoke of their fond memories of Marie. Some of those tributes are included below, along with those of others who knew her, loved her, and now miss her. My own tribute follows at the end.
*****Marion Beverly: IamproudtosaythatIwasafriendofMarie’s.Thelaughswehadovertheyearsaretoomanytolist.IamstilltryingtoacceptthatMarieisnotwithusanymore.Ikeepwaitingforthephonetoringandhearherlaughingvoice.Mariewasoneofthoserarepeoplethatcouldmakeyoulaughinamatterofseconds.Herenthusiasmforlifecameoverloudandclear.Mariewasoneofthemosthonest,down-to-earth,caringpeopleIhaveevermet.Ifsomethingneededtobedone,shewouldtakecareofitimmediately!IfMarieheardunpleasantnewsaboutColorado,whereourofficesarelocated,Iwouldgetacall,“YouOK?KidsOK?”Iwouldtellher“yes”andwouldgetback,“OK.Gottogo–justwantedtomakesureyouwereallOK.”ThatwasMarie–alwaystakingtimetocheckifherfriendsandco-workerswereOK,nomatterhowbusyherdaywas.MarietoldmeoncethatshelovedgoingtoDuke’srestaurantbecause,“Afterfiveminutesinthere,nomatterwhatkindofdayyouhad,youwouldbelaughingandhavingagoodtime.Duke’sisoneofthoseplaces.”That’showitwaswithMarie.Fiveminutesinhercompany,andyouwouldbelaughingandhavingagoodtime!Thevoidshehasleftistoobigtobefilled.Iwillmissmyfriendeachandeveryday.
*****Elizabeth Cambra: I’vehadthepleasureofgettingtoknowMarieoverthepastsixyears,bothfromaworkandpersonalperspective.Wesharedearly
Continued on page 12
Marie Casciato
Saturday BriefingPage 2
SaturdayBriefingispublishedbyandforemployeesof
OutriggerEnterprisesGroup.
Editor-In-Chief:RichardKelleySeniorEditor:PilaHanson
AssistantEditor:KathyFoleyContributingWriters:Employeesof
OutriggerEnterprisesGroup
Visitusonlineat:www.saturdaybriefing.outrigger.com
Submitsuggestions,comments,andnewstidbitstoPilaHanson
[email protected]/ExecutiveOffice,
orcontactherat(808)921-6925.
© 20�0 Outrigger Hotels Hawaii An Equal Opportunity Employer
Happy Birthday!
Mar17:SusieP.Coloma,DianaR.Puou,PrimoD.Agasid,KarenH.Hiraoka,SamuelS.Tateyama,PatrickP.Ramos,andDianneC.Newman.
Mar18:ArnoldK.Kishimoto,SheilaE.Pike,DanaM.Sato,andReneeA.Medeiros.
Mar19:GilmoreClaonan,MiraSolT.C.Pascual,KevinJ.H.Young,JoselynS.Valenzuela,JosephB.Martin,LisaSur,DanS.DelRosario,NoraAjoloUbaldo,AfuH.Taufa,andSeanR.Kirk.
Mar20:AngelaC.Hu,DelmerT.Albano,SusanA.O.Park,andAmbroseO.Parangan.
Mar21:JiroKim,DuaneL.GlasgowJr,OkSimPae,HansK.Sakurai,andFinaF.Salvador.
Mar22:ShelbyBernadineH.Peck,RaymundoT.Labtingao,AshleyR.Ruff,Leigh-AnnK.Bulseco,MiriamK.Karratti,andVirginiaRamosCeon.
Mar23:Nu-YangWei,FuChaoWong,andDonL.Claro.
2009 Po‘okela Excellence in Leadership Awards
Continued from page 1
Bill Peters2009 Chairman’s Award
(Dr. Richard Kelley loves to personally present the Chairman’s Award. The name of the honoree is a closely-guarded secret that is not revealed until he or she is called to the stage. Dr. Kelley added
a little extra drama and Hollywood to this year’s ceremony to bring some extra excitement to the moment when the honoree’s name is called. Here’s what he said.)
AtOutriggerHotels&Resorts,theChairman’sAwardisagreat22-year-oldtraditiondatingbackto1988.Itisreservedforamemberofourseniorexecutiveteamwhohasdistinguishedhimorherselfthroughexceptionalcontributionstothesuccessofourcompany. OurpasthonoreesaresomeofthefinestpeopleIhaveknowninmylife.EveryoneofthemhasbeenanindividualwhoseactionsandresultsexemplifyTheOutriggerWay.Theseincludeourveryfirstawardee,FranKirk,followedbyTomBurke,BillSthay,MichaelDevich,JoeDurocher,PerrySorenson,MelWilinsky,MelKaneshige,BarryWallace,MaxSword,DorseyBrady,AlanWhite,BarbaraCampbell,ChuckShishido,andlastyear’swinner,DannyOjiri. IftodaywasnotWednesday,March3,inHonolulu,butSunday,March7,inHollywood,youmightbesittingintheKodakTheaterwatchingthepresentationoftheOscarsattheAcademyAwards.SteveMartinandAlecBaldwinorothercelebritieswouldbeonstageaskingfor“theenvelope,please.”Allnight,beautifulstarletswouldcomeforthwiththenamesofthewinners. Actually,IthoughtofinvitingSteveMartintomakeourChairman’sAwardpresentationthisyear.He,likeme,hasgrayhair,butthecomparisonreallyendsthere. So,IsuggestedthatourCEO,DavidCarey,inviteOscarCo-HostAlecBaldwintopresentourawards.Likeanygoodexecutive,DaviddelegatedthemattertoourCFO,MelWilinsky.MelmadeafewcallsandannouncedthatBaldwin’sdemandfor30beachfronthotelsuites,plustransportationofhimself,hisfamily,andhisstafftoHonoluluinafleetofGulfstreamG650jetswasnotinour2010budget! So,youarestuckwithme,butyoudoalsogetmylovelywifeLindaV.G.Kelley,whoissittingatatableinthefrontrow.“Linda,mayIhavetheenvelope,please?” Atthatpoint,Lindahandedmeanofficial-lookingenvelope.Iopeneditandwithdrewacardwithfeignedsurprise,saying… Iamvery,veryhappytoannouncethatthewinneroftheChairman’sAwardfor2009isourVicePresident–ReservationsServices,Mr.BillPeters! PleaseletmetellyoualittleaboutBill.HejoinedOutriggerover11yearsago,onFebruary8,1999,andcamewithagreatdealofexperience. Earlyinhiscareer,hewastheGeneralManagerataHowardJohnson’sMotorLodgeinBraintree,Massachusetts,alittletownsouthofBoston.ImentionthisbecauseIoncelivednearbyinSouthBraintree.Duringthoseyears,mychildrenKathyCarey,Dr.ChuckKelley,andLindaJaneKelleywereborn,whileIwasattendingmedicalschoolinBoston. BillhasalsoworkedforindustryleaderssuchasFourSeasons,Loews,andAmericana. HewasemployedbytheHelmsleyHotelGroupinNewYorkCity.BuyBillacoupleofdrinksandmaybehewillsharewithyouafewfunstoriesabout
Continued on page 3
Saturday BriefingPage �
2009 Po‘okela Excellence in Leadership AwardsContinued from page 2
workingforthewell-knownLeonaHelmsleyandherdognamed“Trouble!” HewasalsoRoomsManageratthePlayboyResortinMcAfee,NewJersey.Now,thatwouldbeinterestingtotalkabout! AtOutrigger,Billdidnotfinddogsorbunnies,butadynamic,growingcompany.Whenhearrived,ourreservationssystemworked,butBillhasbeeninstrumentalinmakingitmuch,muchbetter,moreefficient,anduser-friendlyforbothemployeesandcustomers. Today,ourreservationssystemisnotonlystate-of-the-art,butaleaderintheindustry.UsingVoiceoverInternetProtocoltechnology,wehavebeenabletohavealmostallofourreservationsagentsinColoradooperatefromtheirhomes.Therearecountlessadvantagestothis,includingemployeetime,gas,andsafety,particularlyduringthewintermonths. Lastyear,Billclosedthelargecallcenterwehadusedforalmosttwodecades.WenowhaveasmallofficefortraininglocatedintheDenversuburbs.Ourcomputerserversweremovedintoanew,securedatacenter.
Ittookgreatleadershiptomanagethisconversion.Thejobwascompletedandthenewsystemturnedon,effectiveOctober1,2009,withallcriticalconnectionsupandoperatingperfectly–ontimeandwithinbudget! SincehisarrivalatOutrigger,Billhasoverseenmanychanges,buthehasalwaysactedinharmonywithourmissionandflawlesslymadetheneededimprovements.Inthiscase,ournewreservationsequipmentandsoftwareishelpingusaccomplishourmissionofbeingtheleisurehospitalitycompanyofchoice.Itisalsoprovidingouremployeesanopportunitytobetheirbest,givingourguestsdistinctivehospitalityandvalue,andhelpingprovidetheresultspromisedtoourinvestors. AsOutriggercontinuestogrowandexpand,weknowwecancountonBillPetersandhistalentedteamtokeepuspointedintherightdirectionandtoprovidethe“bestinclass”reservationsexperienceinourindustry! Congratulations,Bill,IamproudtopresentyoutheChairman’sAwardfor2009.
David Carey, Bill Peters, Dr. Richard Kelley, and Dr. Chuck Kelley
Continued on page 4
Saturday BriefingPage �
2009 Po‘okela Excellence in Leadership AwardsContinued from page 3
Continued on page 5
Tamarisi RatulevuKe ‘Ano Wa‘a Value of Kīnā‘ole (Flawlessness)
Jason KemperKe ‘Ano Wa‘a Value of Kīnā‘ole (Flawlessness)
Kathy FoleyKe ‘Ano Wa‘a Value of Kīnā‘ole (Flawlessness)
2009provedtobeayearfilledwitheconomicchallengesforOutrigger,onethatresultedinstaffingadjustmentsthroughoutthecompany,includingthemailroom.Withouthesitation,Kathyassistedinkeepingthemailcirculatingwithoutfail,ontopofhernormalduties.KathyalsovolunteeredtobetheCo-ChairoftheOutriggerHotelsHawaiiPoliticalActionCommittee(OHHPAC),andhereffortshavemadeatremendousdifference.Kathy’sdiligenteffortshaveresultedinadramaticincreaseinOHHPACmembership,thereintroductionofafull-colorOHHPACnewsletter,andarenewedcoreleadershipgroup,includingKathy.Nomatterhowsmallorlargethetask,Kathyconsistentlygoesfarbeyond,withaprofessionalandpositiveattitude,tocompletealltaskswithKīnā‘ole.Kathyhasneverbeenheardtosayanegativewordaboutanyoneoranything.KathyisanexcellentexampleofourvalueofKīnā‘ole.
JasonKemperdisplayedOutrigger’svalueofKīnā‘oleduringOMI’s(Outrigger’sDenverReservationsCenter’s)recentmovetoavirtualofficeinSeptemberof2009.NotonlydidJasondisplaytheutmostprofessionalism,buthealsofacilitatedthetransitionsuccessfullyandsmoothly.First,heidentifiedasecureandcost-effectivedatacenterforOMI’sserversandrouters,aswellasadataback-upprovider.Then,heworkedwithtele-communicationsprovidersandEchopasstoensurealllineswereappropriatelyset-upatthedatacenterbythedeadline.Finally,JasonfacilitatedthefinalprojectofthecutoverwithallserviceprovidersandCorporateI.T.Asaresult,thetransitionwasseamless,andtherewasnodowntimeforthereservationscenter.CongratulationstoJasonfordoingsuchanamazingjobonsuchanimportanttransitionforthecompany!
TamarisibeganhercareerasanF&BAttendantattheOutriggerontheLagoon-Fijiin2001.Forseveralyears,shehonedherattentiontodetailandbecamerenownedforofferingthebestserviceforherguests.In2007,herdedicationandtherespectfromherpeersaffordedTamarisitheopportunitytobecomeaTeamLeader.Lessthansixmonthslater,shewaspromotedtoF&BSupervisor,whereshewasapowerfulforceinthetransformationoftheBaraviRestaurantandBar,whichunderwentmajorrenovationin2009.Tamarisi’sflawlessnessinspiredtheteamtoprovidearefineddiningexperience.ThestunningfinancialandserviceresultsachievedbytheteamareadirectresultofTamarisi’shardwork.Customerserviceratingsincreasedfrom60percentto90percentsincetherenovation.Tamarisicontinuestorefusetoacceptcomplacencybutdoessoinawaythattrulyinspiresherteamtostriveforsuccess.
David Carey, Kathy Foley, and Dr. Richard Kelley
David Carey, Jason Kemper, and Dr. Richard Kelley
Tamarisi Ratulevu
Saturday BriefingPage �
Peggy ChasteenKe ‘Ano Wa‘a Value of Equality (Kaulike)
Paul HornerKe ‘Ano Wa‘a Value of Equality (Kaulike)
George GuerreroKe ‘Ano Wa‘a Value of A‘o (To Learn and to Share)
2009 Po‘okela Excellence in Leadership AwardsContinued from page 4
Continued on page 6
Peggy’sexpertiseandknowledgeisexceptional.ItisbecauseofPeggythattheOHANAWaikikiMaliarenovationwascompletedontimeandwithminimalproblems.Ashorttimeaftertheprojectbegan,Peggybecameresponsiblefortheentireproject.Peggy’sgreatpersonalityandabilitytoworkwitheveryone,fromtheMaliaemployeesandthecontractors,toherownpersonalstaff,andofcourse,theMaliaowners,arewhatmadetherenovationprojectattheMaliarunsosmoothly.Anyproblemsthatarosewerehandledpromptlyandefficiently.Shesmoothedoverroughedges,whilecomplimenting,allwhoareinvolved.Fortakingoveraprojectonamoment’snotice,Peggysucceededinproducingabeautiful,high-qualityproductofwhichweareallveryproud.
In2009,inadditiontoservingastheGeneralManageratKeauhouBeachResort(KBR),Paulworkeddiligentlywiththeownersonrefiningthevisionfortheproperty.Paul’sstylerepresentsasustainableleaderwhoiscommittedtobuildinglastingpartnerships,whilerespectingvariousvoices.Heisknowledgeable,darestotakecalculatedrisks,andissavvyandhonestinhisfeedback.Paulembracedtheowners’visionthatcelebratestheHawaiianculture,whilecreatingeducationalprogrammingforthecommunity,schoolchildren,andvisitorstotheisland.Paulalsoinspiredhismanagementstafftoachievetheirhighestpotential.InadowneconomyandwithallofHawaiiIslandssufferingin2009,KBRbeatouttheircompetitiveset.RevParfortheyearwasa22percentimprovementover2008.ItisPaul’scommitmenttofosteringopenrelationshipsbasedonhonesty,trust,andfairnessthathashelpedhimgaintherespectofhisemployees,peers,supervisors,community,andowners.
Withoutadoubt,GeorgeGuerrero,betterknownas“ChefRey,”wasOHANABayviewGuam’sshiningstarin2009!WhilesearchingforanewRestaurantManagerandfacinganeconomicdownturn,ChefReymadeaboldandriskymove–tolearnandrunbothfrontandbackoftherestaurant,whichalsoincludesbanquetsalesandcatering.Heimmediatelyworkedtirelesslytolearnthefront-of-the-houseoperations.Atthesametime,hefocusedonmentoringandpreparinghiskitchenteamforpromotionalopportunities.ChefReywaskeytoimplementingthenewF&BPointofSalessystem.Heimmersedhimselfinlearningthenewsystem,thentrainedhisstaff.ChefReyisalifelonglearner,hasapassionforcuisine,andstrivestobethebesthecanbe.Hisrelentlessinvolvementintherestaurantresultedinimprovedcommunicationandamazingcostsavings.Undeniably,ChefRey,knownnowas“IronChefRey,”epitomizesthevalueofKe‘AnoWa‘a.
Peggy Chasteen
David Carey, Paul Horner, and Dr. Richard Kelley
Chef George “Rey” Guerrero
Saturday BriefingPage 6
2009 Po‘okela Excellence in Leadership AwardsContinued from page 5
Continued on page 7
Teresa Morrison Ke ‘Ano Wa‘a Value of Nā Mea Ho‘okipa (Hosts)
Teresa Shepherd Ke ‘Ano Wa‘a Value of ‘Ohana (Family)
Imi PetersonKe ‘Ano Wa‘a Value of A‘o (To Learn and to Share)
“Imitotherescue”wasthethemefor2009intheOutriggerReefontheBeach(ORF)Accountingoffice.WhenKaniKaPilaGrille(KKPG)opened,theORFAccountingteam,whohadnopreviousexperienceinF&Baccounting,facedmanynewchallenges.Withouthesitation,ImicametotherescuetoHonolulu,workingnearlyalldayandallnightforthreedaysstraighttorecordallthemonthlyF&BentriesforKKPG,soORFcouldclosethemonthofMarchaccuratelyandontime.ShealsomodifiedtheKeauhoutemplatestofitORF’sF&Btransactions.ImithenrushedbacktoKeauhoutocloseitsbooks,returningtoORFthefollowingmonthtofurthertrainandtoworkwithNightAudit.Withherleadership,expertise,andcontinuouscoaching,Imiamazedeveryonewithherenergy,strength,attitude,anddetermination.
TeresaalwaysmeetsherjobasaSecurityOfficeratKiahunaPlantationwithenthusiasmandgraciousness.OnarecentrainyKauainight,averyelderlycouplearrivedat11p.m.foraweek’sstayafterdrivingfornearlytwohours.TheFrontDeskcalledTeresatoassistthemtotheircondo.Thecouplewerebothdiabeticandneededfood,yetrestaurantsandgrocerystoreswereclosed.Teresainvitedthemtoherhome,whereshepreparedfood,gavethemadditionalsnackstoholdthemuntilmorning,andthentookthembacktotheircondo.Nooneknewaboutthisuntilthenextmorning,whenthegueststoldeveryonehowverygratefultheywereforTeresaandherkindness.Theysawherasalivingexampleoftheultimate“GoodSamaritan.”Congratulations,Teresa!
Every‘ohanahassomeonethatrepresentsa“mother”figure,anurturer,adisciplinarian,amotivator.AtORF,thispersonisTeresaShepherd.HerattentiontodetailanddrivetohaveaccurateandtimelyinformationhelpsORFtobeastrongerteam.Justwhenyouthinkshe’sahard-nosedaccountantpushingnumbers,sheshowsyetanothersideofher.TeresawillspontaneouslydancehulaatKaniKaPilaGrilleorjumpintohostwhenit’sbusy,justbecauseshehappenedtobethereandcustomerswerewaiting.Teresaisalwaystheretohelp.Forexample,shestayeduntil10:30onenight,afterafullday’swork,tohelpsubmitthemonth-endinventorycountontime.Shemaybebehind-the-scenes,buthereffortsdonotgounnoticed.Herdedicationtotheentireteammotivatesalltostriveforaccuratefinancialinformationtogetherwithtop-levelguestservice.
David Carey, Imi Peterson, and Dr. Richard Kelley
David Carey, Teresa Morrison, and Dr. Richard Kelley
David Carey, Teresa Shepherd, and Dr. Richard Kelley
Saturday BriefingPage �
Charlene LuningKe ‘Ano Wa‘a Value of Wahi (Place)
2009 Po‘okela Excellence in Leadership AwardsContinued from page 6
Continued on page 8
Bronwyn MarshallKe ‘Ano Wa‘a Value of Kuleana (Accountability)
Jo-Ann YonamineKe ‘Ano Wa‘a Value of Wahi (Place)
In2009,Charhandledavarietyoftaskstohonorour“place”inWaikiki,tocreateapositiveworkenvironment,andtohelpourcommunity.CharservedastheleadcontactfortheAlohaUnitedWaycampaignatOutrigger;servedasco-chairforOutrigger’sparticipationintheVisitorIndustryCharityWalk;andadministeredtheHolidayCelebrationforWaikikiproperties.Charhandledeachresponsibilitywithdiplomacyandprofessionalism.CharisalsopassionateabouttheHawaiiancultureandvolunteeredtospearheadthelei-makingeventforthefirstCompanyServicesMayDayfestivities.SheeventaughtaCompanyServicesgrouptodancetheMayDayHula.AsassistanteditorforOHANA Hou,Charcoordinatesthecollecting,captioning,andcatalogingofallphotosreceived.AndChardoesallthisontopofherregulardutiesasanExecutiveAssistant.Thankyou,Char,forallyoudo!
Jo-AnnisanAlaka‘iattheOutriggerReefontheBeach(ORF)andunderstandsandlivesthevalueofWahi.In2009,Jo-AnninitiatedtwomajorrecyclingprogramsatORF.First,shestartedtheguestroombottleandcanrecyclingprogram.Shemetwithotherproperties,withalocalnon-profitagency,andReynoldsRecycling.Shearrangedforthenon-profitgrouptospeaktotheHousekeepersabouttheprogramanddevelopedandcoordinatedcollectionandpick-upprocedures.ShemotivatesHousekeeperstocollectrecyclablesbysharingmonthlychartsshowingtheirprogress.Jo-Anntheninitiatedarecyclingprogramforbeachitems(rafts,tubes,beachmats),similartotheOutriggerWaikiki.SherecentlyshowedthebeachbagthatwasmadefromtherecycleditemstomotivatetheHousekeeperstocontinuetorecycle.Jo-Ann,yourrespectofour“place”isadmirable--mahaloforcaring!
BronwynlivesthisvalueinallshedoesasControllerfortheAustralianoperations.Bronwyntrainsthedepartmentheadsatthepropertiestoensuretheyhavetheknowledge,skills,andabilitytoacceptfinancialKuleanafortheirdepartmentandtrainsthemanagersonthebudgetprocess.BronwynimplementedstandardsforowneraccountingatOutriggerTwinTowns,whichhasdecreasedownerconcerns.Ithasalsohelpedimplement“fairshareoccupancydistribution,”whichhasfurtherreducedownerconcernsandactuallyinstilledconfidenceintheoperation,resultinginmoreunitsjoiningtherentalprogram.Bronwynhasalsopreparedfinancialproformasforcurrentpossibilities,ontopofhernormalduties.Notbad,whenyouconsidersheisateamofONE.Bronwynistrulyaleaderthatleadsbyexample.
David Carey, Charlene Luning, and Dr. Richard Kelley
David Carey, Jo-Ann Yonamine, and Dr. Richard Kelley
Grant James, Brownwyn Marshall, and Nicky Chapman
Saturday BriefingPage �
2009 Po‘okela Excellence in Leadership AwardsContinued from page 7
Continued on page 9
Pieter Van Der Hoeven - General ManagerExceptional Achievement by an Individual
Johnny MiyashitaKe ‘Ano Wa‘a Value of Aloha (Love)
Tino GeronimoKe ‘Ano Wa‘a Value of Kuleana (Accountability)
Fromday-oneofjoiningtheOutriggerReefBelldepartment,TinoepitomizedKuleana.Hearrivedat5a.m.tomeetthegraveyardteam.Hestayedlatethatday,sohecouldmeetallhisstaff.Thissenseofcaringresponsibilityhasn’tstopped.Manyweeks,heisatthehotelsevendaysaweek.Tinoisconstantlyonthefloor,pullinganddeliveringbags,yetrefusestoparticipateinthetips.TwobellmenexpressedconcernbecausetheyknewtheyweremakingmorethanTino.Hewasthebestthingthateverhappenedtotheirdepartment,andtheywereworriedthatTinomightleave.TheLeisureTrendsGuestscoresfortheBelldepartmentshowTino’seffectiveness.Underhisleadership,thedepartmenthasconsistentlyachievedscoresof9.8andhitanastonishing9.9onemonth.Tino’shumilityandcaringattitudeareinspirationaltoall.
JohnnyembodiesAloha.Hereceivednumerouscommendationlettersin2009forhisguestservice.Recently,JohnnyreceivedtheConciergeAwardforthemonthandfelltwopointsshyofearningConciergeoftheYearfor2009.Heistheonlybellpersoninthehospitalitybusinesstobeawardedthistitle.InNovember,ateammemberlostadiamondfromherweddingring.Afterretracingherstepsmultipletimesthatday,sheleftthinkingthediamondwasgoneforever.WhileJohnnywasworkingthatnight,healsokepthiseyeout…andfoundthediamondinthestairwellbehindadoor.Hecouldhavepocketedthediamondandnoonewouldeverknow.Withouthesitationthough,hetookittothemanagertocalltheemployeewiththegreatnews.Johnnymadeahorribledayforafellowteammemberagreatoneandintheprocess,earnedtherespectofallwhoheardofhishonestyandtruecharacter.Weareproudofyou,Johnny!
Pieterwasthepre-openingGeneralManager(GM)ofthefirsttwoOutrigger-brandedpropertiesinAsia,theOutriggerSerenityTerraces,whichopenedApril1,2009,andtheOutriggerLagunaResortandVillas,whichopenedDecember1,2009.Effectively,Pieteropenedtwopropertiesinninemonths!PieteralsoledtheimplementationofdefinedstandardsinAsia,whichincludedtrainingandtheAsianversionofKe‘AnoWa‘a,Mittrapab.Hehasbeenabletoestablishakeyteamoflocalmanagementwhohasdemonstratedahigh-levelofcompetence.PieterhaseffectivelyestablishedandimplementedSalesandMarketingstrategiesandnetworksthroughouttheregionandbeyondandhasbeenresponsibleforthesuccessfulpositioningoftheOutrigger-brandedpropertiesinAsia.Whilemanagingthepre-openingphasesoftwoproperties,PieteralsorepresentedtheOutriggerbrandatvarioussalestradeshowsandsalescallsaroundAsia,mostnotablyITBAsia,ATF,andsalescallstoHongKongandJapan.Outrigger’ssuccesstodateinAsiaislargelyduetoPieter’sunwaveringdedication,experience,andhonesthardwork.
David Carey, Tino Geronimo, and Dr. Richard Kelley
David Carey, Johnny Miyashita, and Dr. Richard Kelley
Pieter Van Der Hoeven
Saturday BriefingPage �
2009 Po‘okela Excellence in Leadership AwardsContinued from page 8
Continued on page 10
Alan Naito - General ManagerExceptional Achievement by an Individual
Janice Ng - Executive HousekeeperExceptional Achievement by an Individual
AlanNaitostartedtherecyclingprogramfortheOHANAWaikikiEastHotelin2008.ItwasmodeledafteraprogramthatJimHeatherimplementedattheOutriggerWaikikibackin2006.Sincethen,hehasspearheadedOHANA’srecyclingeffortandwasresponsibleforgettingallWaikikiOHANAsontheprogrambythefirstquarterof2009.Inaddition,hehasassistedtheEmbassySuites,OutriggerReef,andLuanaWaikikiwithstartingtheirownrecyclingprograms.In2009alone,Outrigger’seffortshaveresultedinover14tonsofrecyclablematerialbeingkeptoutofourlandfills.Proceedsfromthiseffort,over$15,000in2009,weredonatedtoP.A.C.T.,ParentsAndChildrenTogether,whichisoneofHawaii’sleadingprivate,non-profitfamilyserviceagenciesandisaleaderinthedesignanddeliveryofabroadrangeofinnovativesocialandeducationalservices.ReynoldsRecyclingcreateditsAnnualGreenLeadersAwardin2009,andOEGwasthefirstrecipientofthisaward.Alan’seffortsthroughout2009wereasignificantfactorinOutriggerreceivingthisaward.
JanicewaspromotedtoExecutiveHousekeeperattheOHANAWaikikiWestHotelinOctoberof2008.Sinceherarrival,shehasre-establishedHousekeeping’sservicestandardsandimplementedeffectivetraining.Herhands-onapproachandpositiveattitudepermeatestheentirehotel,notjusttheHousekeepingdepartment.LeisureTrendsscoreshaveimproved.Guestsarehappier,whichmotivestheHousekeeperstoworkevenharder.EachdepartmentsharesintheprideJanicehasinstilled.SheisanactiveparticipantintheKe‘AnoWa‘aprocess,andalwaysencouragesherstafftoparticipate.Janiceencountershermanychallengesandobstacleswithenthusiasm,optimism,andasenseofhumor.Ourweeklymanager’smeetingshavebroughttheteamcloserandmadestronger,readytotakeonanytask.ShehasearnedthetrustandrespectofeveryoneattheOHANAWaikikiWest,andwearesoproudsheispartofourteam. David Carey, Janice Ng, and Dr. Richard Kelley
David Carey, Alan Naito, and Dr. Richard Kelley
Saturday BriefingPage �0
2009 Po‘okela Excellence in Leadership AwardsContinued from page 9
Courtyard by Marriott Management TeamExceptional Achievement by a Team
Hawaii & Denver Information Technology TeamExceptional Achievement by a Team
Asthesayinggoes,“Changeisgood,”andthehotelconversionwasgood,indeed.Withonlyweekstoprepare,thedayswerefilledwithtrainingonnewsystems,installingnewsafetyequipment,andlearningnewprocedures…allwhileoperatingafully-functional,400+roomhotel.Beingwonderfulhosts,FrontOfficemanagementeasedgueststhroughfalsealarmsandconstructionnoise,notifiedrecurringandfutureguestsofthechange,andfamiliarizedthemselveswithMarriott’sRewardProgram.Likeclockwork,theHousekeepingdepartmentwouldberightbehindcontractorsandmaintenance,soguestroomswouldbespotless.TheSalesTeamoversawtheannouncementofourexcitingnewproducttowebsitevisitorsandtravelagentsviae-blasts,updatedwebsites,andcollateralmaterial,priortotheactualconversiondate.Theteamalsohadtomanuallyinput3,000+reservationsfromStellexintoanother“language”oneweekbeforetheconversiondate.ThroughtheeffortsoftheManagementTeam,Courtyardtrulyachievedsomethingexceptionalin2009!
ItalltookplaceinthelatehoursofSeptember29,2009,intotheearlyhoursofSeptember30.OutriggerMarketingInc.’scomputerservershadtoberelocatedtoanewdatacenter.VacatingthetotalspaceattheoldcallcenterinDenvertookateamefforttomoveserversandelectronicconnectionstothenewdatacenter.Movingthecomputerhardwareandre-installingalltheserversinthenewViaWestcabinetwastheeasypart.Themostdifficultpartwascoordinatingtheinstallationofthevirtualprivatenetworkconnection.Allconsumercallscontinuedtobeansweredandprocessedduringthisdowntime.Wholesaleagentsworkingfromhomecouldalsocontinuetoprocessallincomingroominglists.BytheeveningofOctober1,allcriticalconnections
werebackupandoperatingperfectly.Havingtherightback-upproceduresinplacekeptusupandtakingreservationsduringthiswholeprocess.Withouttheirexpertiseandtalents,thismovecouldnothavehappenedaswellasitdid.
Continued on page 11
Front: Tanya Scanlan, Jason Fujimoto, Sandy Lee, Grace Nakamura, Shyla Uesato, and Kimo MiguelBack: David Carey, Jim Heather, Jin Lee, and Dr. Richard Kelley
David Carey, Jason Kemper, John Neeley, Joel Fernandez, Bob Owens, Jacky Lee, Bert Chock, and Dr. Richard Kelley
Saturday BriefingPage ��
Information Technology PC Services TeamExceptional Achievement by a Team
Human Resources ‘The Kapalua Villas’ Transition TeamExceptional Achievement by a Team
2009 Po‘okela Excellence in Leadership AwardsContinued from page 10
TheHumanResources(HR)transitionwasthelargestandmostchallengingofthedozenorsomajoraspectsoftheKapaluaVillastransitionintoOutriggermanagement.Thistransitioninvolvedtransferringapproximately65employeesfromoneemployertoOutrigger.TheHRteam’sworkinvolvedmanytasksthathadtobeexecutedinthecorrectsequenceinacaringandprofessionalmanner.Withshortnotice,thekeyactivitieswereplannedandexecutedinatwo-monthprocess.ItwasalwayscleartoeveryoneinvolvedthattheHRteamwasaccomplishingthetaskswithahigh-levelofprofessionalismandwouldmeetallconversiondeadlinesenablingotherstofocustheirattentiononthemanyotheraspectsoftheresorttransition.TheKapaluaemployeesexpressedappreciationforthecaringandrespectfultreatmenttheyreceivedfromOutrigger.TheyfeltgenuinelywelcomedbythewarmOutriggerembraceprovidedbytheOutriggerHRKapaluaTransitionTeam!
TheInformationTechnologyPCServicesTeamtackledthreeunusualconversionprojectsin2009:theCourtyardbyMarriott,theBestWesternPlazaHotel,andtheKapaluaVillasnetworkintegration.TwoconversionsrequiredremovingStellexandinstallingbrand-mandated,property-basedPropertyMangementSystems(PMS).Thethirdprojectrequiredtakingoveraproperty-basedPMSsystemandbringingitandthehoteloperatingstaffworkstationsinsidetheOutriggernetwork.ThePCServicesTeamenthusiasticallyembracedthechallengesandworkedoutexcellentsolutionsatallthreeproperties.Inalloftheseprojects,theITPCServicesTeamexpandedtheircapabilities.TheyprovedtheITdepartmentandtheOutriggercomputernetworkcanand
willsupportthewiderangeofsystemsrequiredforthehotelstoprovideOutriggerhospitality,regardlessofthebrandorPMSsystemthatsupportsthehotels.TheOutriggerPCServicesTeamisanimpressiveassetforourcompanyandacompetitiveadvantagetoOutriggerinthemarketofhospitalitymanagement.Mahaloforthreejobswelldone!
Continued on page 15
David Carey, Janice Yee, Colleen Tanioka, Trina Tory, Kaipo Ho, Monica Fo, Chad Teramae, Jane Inouye, Charlene Luning, and Dr. Richard Kelley
Jacky Lee, David Carey, Brian Takenaka, Glenn Goo, Joel Fernandez, Bob Owens, Ivan Paik, Nito Oandasan, Crystal Salavea, Dr. Richard Kelley, Bert Chock, Judd Winchester, and Jason Takemoto
Saturday BriefingPage �2
Tributes to Marie CasciatoContinued from page 1
morningstartseveryFriday–MariewastheretogetSaturday Briefingontheprinter,andIsimplylikethequietmorninghours!Intheearlydays,IhappenedtomentionthatIlovedhorses,atwhichpointMarielitupandsaid,“Ihavesomeplaceyouneedtovisit.”ImetMarieontheHonoluluPoloClubfieldweekslater,andtherestishistory!SheintroducedmetotheTherapeuticHorsemanshipofHawaiiprogram,whereIimmediatelystartedvolunteering.MarierolledhereyeswhenIsaidIwasjustgoingtovolunteer.I’mnowproudtosayI’macertifiedinstructorandontheprogram’sboard.Twoyearslater,Istartedgroomingduringthepoloseason.Ourthank-youattheendoftheseasonwastogetonahorsewithamallet.MariejustlaughedthenextdaywhenIsaidI’dfoundmysportingpassionandbeganleasingahorse,Billy,whoisnowmine.AsmypolocoachRoseysays,itiseasiertobeaddictedtodrugsthanpolo…thereisrehabfordrugsbutnothingforpolo!Mariewasoneofmybiggestsupporters.ShesmiledwhenI’dcomeintotheofficelimpingandbruised,letmerantwhenneeded,butmostimportantly,cheeredformefromthestands,nomatterhowfarfromtheplayIactuallywas!Iscoredmyfirstmatchgoalinthelastgameofmyfirstseason.AsIrodebacktothelineup,Ilookedup,andMariewasgrinningear-to-ear.Ihaveriddenpastthestandsseveraltimesthisweek,andhermanaisstrong.Marie,Ihopetheicedcoffeeisstrong,thepoloisgreat,thehorsesareasbeautifulasyourfavoriteZano…andknowthatthenextgoalisjustforyou.
*****Howard Daniel, Communications Pacific IhadthegoodfortunetocollaboratewithMarieonSaturday Briefingpracticallyeveryweekforthepastsevenyears,anditwasalwaysapleasure.HearingallthetributesatherfarewellonSundaymademedearlywishI’dgottentoknowthisvibrant,complexpersonalityonalevelthatwentbeyondameretelephonelink.ButIgottoknowherwellenoughtounderstandthatbeneaththatunvarnishedwayshehadoftellingyouwhatshethought,beatanunfailinglygenerous,self-effacingheart.MariewasutterlydevotedtoDr.Kelley,andsheshowedit–weekinandweekout,yearafteryear–asshedrewuponallherconsiderabletalentsandprodigiousenergytomakethisoutstandingnewsletterasperfectascouldbe,inspiteofthemanychallengesandfrustrationsshehadtoovercome.Aloha,Marie.I’llreallymissyou.
*****Nurhan Enustun: ThoseofuswhowerefortunateenoughtogettoknowMariepersonallysawacaring,gentle,generous,andaverysensitivelady.Sheenjoyeddiscussingfinecuisine,newtrends,andwatchingGordonRamsey,AnthonyBourdain,andEmeril,tonameafew–notthatshewouldeatanyoftheirfood!Shewasapickyeaterwhohadafondnessforjunkfood.ShelovedHalloweenandspiders,butwaspetrifiedof
cockroaches.Shehadbeenknowntocheckintoahotelifthecockroachshespottedathomewasnotcaught.Shedidn’tlikepublicdisplaysofattention,preferringtobebehindthecamerathaninfrontofit. Herjewelry:RareSterlingsilverearrings,necklaces,andbracelets.Hershoesandpurses:Topbrandsthathermother-in-law,Mrs.King,wouldsend.Herfavoriterestaurant:Ruth’sChrisSteakHouse,whereshesaidtheyhadthebestcarpaccioandbeeftenderloin.Herfriendship:Priceless. Farewellmyfriend,Iwillmissyou!Restinpeace,andmayGodblessyoursoul.
*****“Foley” [Kathy Foley]: Mybud,“Marylou.”It’stoughtofathomyou’renotwithinearshotanymoreandthatIwon’thearyourdistinctschlepdownthehall.Whoisgoingtobetheofficefeather-ruffler?Itisfartooquietwithoutyou,myfriend;Imissyou. MarieandIgobackover20years.WeworkedforDr.Kelleyinitially,and,asbothofushadrootsontheEastCoast,wenaturallybecamefastfriends.Mariehadlotsofidiosyncrasiesthatmadeher…well,Marie!Icansafelysayshewasoneofakind.Iwouldcatchhertalkingtoajumpingspiderthathappeneduponherdesk,tryingtogetittojumpuponherhand.Shelovedallkindsofspiders,butifshehappeneduponaroachorevenareasonablefacsimile,youandeveryoneinthevicinitywouldknowit. NotonlydidMarieandIspendmostofourdaylighthourstogether,muchoftheweekendtwilighthourswerespentattheAnnexonLewersStreet.Mariedidnothinglessthan150percent,andthatwasreflectedbothatworkandatplay.She’dtearupthedancefloor–gumchewing,DietCokeswigging,earringsrockingandrollin’–untillastcall,whenshe’dlimpoutonherbumknee.ShelovedtheB-52s’“LoveShack,”anythingBillyIdol,especially“RebelYell,”andAxelRose.Otherthingsthatwillgiverisetofondmemoriesformeareicedcoffee,Fendiperfume,designershoesandbags,Ross’,whitericeandketchup,Halloween,“andstuff”attheendofprettymucheveryothersentence,andofcourse,hersignaturefinger-twirlingofthosebeautifullongredlockswithjustalittlebitofrebel-shavedsideburns.IamgratefulforMarieinmylife.Sheisanexampletomeoftrueandtotaldevotion–toMark,toherfriends,toDr.Kelley,andtoOutrigger.Tohaveafriendwhowoulddoabsolutelyanythingforyouisapreciousgift.I’llseeyouagain,“Marylou,”andonthatoccasion,let’sbustamoveforoldtimes’sake,shallwe?
*****Lehua Kala‘i: MarieandIsharedcloseworkingquarters(side-by-sidecubicles)intheExecutiveOfficeatOHANAWaikikiEastfor16years.EveryWednesday,Thursday,andFriday,weworked
Continued on page 13
Saturday BriefingPage ��
asateamtopublishanddistributeSaturday Briefing.Backinthe90swhenthenewsletterwasprintedinblackandwhite,wewouldcutoutgraphicsandhalf-tonephotos,andgluethemdownnexttothearticlessubmittedbytheOutrigger‘ohana.Wewouldchuckleabouthowwepublisheditbackthen,andhowfarithadprogressed.Mariewasverymeticulous,extremelycreative,andtookprideeveryweekinthefullproductionofSaturday Briefing.Shetransformeditintoacolorful,sophisticated,andprofessionalnewsletter.Wewereateamandhadastandingjokethatsheisalwaysonmyleft,andI’monherright.Whenwewereonthewrongsideofoneanother,whetherfoldingorstuffingSaturday Briefinginenvelopes,wewouldbemuchslower,anditjustfeltawkward.Needlesstosay,wealwaysmadesurewewerestandingonthecorrectsideofoneanother.A hui hou–untilwemeetagain,onyourrightside!
*****Larry McKenzie:
Aloha
Iturndownaroadalonganoceanblue
sunshinemixedwithrainAsonginmyheart
bringsalovedonetomindaplace,aface,aname
Thesilenceisshelteredinthewindalonganarrowedpathgreenborderedbyblue
Knowingyou’rejustaroundthebendbringswarmthagainstthecold
intheearlymorninghue
Thetidemaywashawaythefootprints
andthepainslowlyfadeawayButnothingwillreplace
thelosswefeeleachandeveryday
Youare‘ohanamydearfriendbutIneverhadthechancetosaygoodbye
IturnedandyouhadtraveledonButthecomfortofyourmemory
bringspeaceinmywearinesswiththekindnessyouhavesown
Aloha
*****
Tributes to Marie CasciatoContinued from page 12
Sharon Okada: DearMarie:Itrustyourjourneytoparadisewasaverypeacefulone.Asforusinthisworldlyplace,wearestillgrievingoveryoursuddendeparture.Therearetoomanyremindersandmemoriesofyouatouroffice;Istillcannotstopcrying.Icanhearyoutellingmeto“snapoutofit!”butpleasegivemealittletimetogetoverthis.Marie,Ijusthavetotellyouthatyourfarewelltouswasabeautifulone.SeeingyourcatamaransailingoffWaikikiBeachwithyourfamily,friends,andyourOutriggerfamily,andthoseofusonshoresendingyouoffwith“Hawai‘iAloha”waslikewatchingthelastsceneofaheart-warmingmovie–soperfectforyou.Aloha,Marie.Iwillmissyouverymuch.
*****Bill Peters: MarieandIwerefriendsandco-workersforthepast11years.Whenafriendpasseson,allonecansayisthatitissad.Iwillmissherfriendship.
*****Ceeeeeee [Candace Reinhardt]: WhenIfirstmetMarie,Iwasintimidatedbyher.ShewasfromtheBigApple,street-wise,andwelltraveled.IwasacountrybumpkinfromAiea–wide-eyedatherlanguageandstyle.AsaformerNewYorker,shewalkedortookacabwherevershewent.ManyalateeveningafterworkIwasher“taxi”home,andthereformedourfriendship.Shewasagenerousandfiercelyloyalfriend.Tome,shewas“SisterMaryElla,”“MaryLou,”“LuluBelle,”or“Red.”AndIwasalways“Ceeeeeee,”withherownspecialwayofsayingit.Isoonfoundoutweweren’tsodifferentafterall.Welovedshoesandsilverjewelry–sheboughtmemyfirstearcuff,andI’vebeenwearingoneeversince.And,wefoundoutwehadthesameshoppingstrategywhenweranintoeachotheratthreedifferentRoss’(ourfavoritestore)onthesameday.Godblessyou,LuluBelle.I’llseeyouinheaven.
*****Gill Stevenson: IamhonoredtosharewithyoutheversionofMariethatIknewandloveddearlyandterrifiedbecausehowdoIevenbegintosumupinmerewordstheTechnicolorcontradictionthatwasMarie?HowtodoitandbetruetotheMarieIknew? Shehatedfussandbeingthecenterofattention.Wemetinthedayswhenhairwasbig,shoulderswerebigger,andLewersStreetwashomeoftheAnnex(anightclub,forthoseofyoutooyoungtoremember).Backthen,Marieworeherhairshort,togetherwithherstunningtrademarkjewelry.WebondedinmutualadmirationoverearringsduringherfirstdaysatExec.Office.ThenbeganweekendswhenwewouldshopanddriveourwayroundOahu,accompaniedbyMeatLoafandBillyIdol–Iamnotsurehowoureardrums
Continued on page 14
Saturday BriefingPage ��
surviveditall.Thereweremiddle-of-the-nightphonecallsbecauseshehadseenaroach–Marielivedabovethe7thfloorbecauseshebelieveditreducedthechanceofroachflybys–747s,she’dcallthem.Butifoneflewin,shewouldbeonthephonescreaming. IwillnotbealoneifIwaxlyricalabouthowamazingMariewas,becauseshewas,abouthowshewoulddoanythingforanyone,becauseshewould.ButtherewassomuchmoretoMariethanthat–shewasoneofthoserarepeoplewhowouldtellyouthetruth.Itwasn’talwayspretty,andyoudidn’talwayslikeit,butifyouasked–andsometimesifyoudidn’t–thenthetruthwaswhatyougot.Shewouldtellyouexactlywhatshethoughtandthensupportyouanyway. Marieloved,deeplyandabsolutely.Ifshelovedyou,thensheacceptedyourfailings,eveniftheydrovehercrazy.Mariedidn’tsufferfoolsgladly,butdespitethis,wasalwaysreadytopointoutthepositivesinpeople,willingtoseethegood,andshewasutterly,utterlyfair.Shewaspassionateaboutthethingsshelovedandimmovableonceshehadmadehermindupaboutsomething.Therewasnotalkingheroutofthings. Marielovedchildren–gizmosshecalledthem–andwouldgogagaoverbabiesandolderkidsalike.Onabookshelfathome,Ihaveachildren’sbookMariegavemeoneChristmas,“Charlotte’sWeb”byE.B.White.Thestoryisofaspiderandapigandtheirfriendship.Mariewaspassionateaboutspiders;Icollectedpigs–thestorywasperfect.Insidethecover,Mariewrote“Friendship.”Justoneword,butitwasenough.ThelasttimeIsawMariewaslastspring–wespentamonthdoinglifetogether,shopping,listeningtoMeatLoaf,catchingup,dreaming,remembering,laughing,andjustalittlecrying.Wetalkedofhowwewouldspendouroldage–Iaskedhertomakesurethatmyasheswerescatteredontheocean–shetoldmethatshewouldkeepmeinherjewelrybox.AndIhavenodoubtthatshewouldhavedoneso,becauseshewasMarieandbecauseshewasmyfriend.
*****Dr. Chuck Kelley: OnMonday,weallsufferedagreatloss.Thatday,Mariewasworkingintheofficeasusual,whenshesuddenlycollapsedtothefloor,andintheblinkofaneyewasgone. Therewasnothingherfriendscoulddotobringherback.Nothingtheemergencyresponseteamcoulddo.Nothingtheemergencyroomphysicianscoulddo.Onemomentshewaswithus,fullofenergyandlife,theninafractionofasecond,aninstant,shewasgone.Therewasnowarning,nocluetopromptustosay“goodbye,”or“Iloveyou.”Itisadifficultthingtounderstandandaccept. Sixdayshavealreadypassed,andwewillcarryon.Wewilleachcarryforwardourownspecialmemoriesofhow
Tributes to Marie CasciatoContinued from page 13
Marieenrichedourlives. IwillrememberwhatanimportantpartofourExecutiveOfficeteamshewas. Shewassingle-mindedandgoal-directed,strivingforKīnā‘ole(flawlessness)everyday.Sheneverstoppedpushingalongaprojectuntilshefeltitwasbeingdoneright,anddonerightthefirsttime. AseditoroftheSaturday Briefing,sheputeverythingshehadintomakingittheverybestpublicationpossible.Inherhead,shekeptasetof“rules”aboutwhichtopicsweretobeincludedandabouthowthingsweretobepunctuatedorlaidout.Sheproofreadandcheckedeveryword,everyline,forspellingandaccuracy.Weallappreciatedhowshekeptthepublicationaccurateandatalevelofqualitythatreflectedwellonallofus.Inallheryearsaseditor,shenevermissedaSaturday Briefingdeadline. WeallfeelthelosscreatedbyourfriendMarie’spassing,andwesendwithherouraloha.
*****Jeannie Rolles:HowdoyousayalohatoMarie?Therearesomanywaysthatsheinteractedwithallofus,fromoneendofthecompanytotheother.Wearejustbeginningtoappreciateallshedidandtheknowledgeshehadofhowtohandleathousandandonematters.WeekafterweekshesawthatSaturday Briefingwasdonewellanddeliveredontime,whilehandlingnumerousinterruptionsandquestions.IfeelfortunatetohaveworkedwithMarieandtohavehadherfriendship.IknowthatsheisalreadyorganizingheavenandstartingtowriteaSunday Briefingforalltheangels!Alohakakou!
*****David Carey: ManyhaveknownMarieinherlifeoutsideherjob,butIonlyknewMarieinherworkaroundtheOutriggerExecutiveOffices.Weinteractedinsomewaynearlyeveryday.Mariewasamulti-talentedindividual.Whathasstruckmeintheweekorsosinceherpassingishowmanypeopleshetouchedinsomanyways.Itisasifweonlygottoknowonepieceofthismulti-facetedperson. MariewasbestknownforpublishingSaturday Briefing,butshetouchedasurprisinglywidearrayofactivitiesinthecompanyandwiththeKelleyfamily–shedidtheExecutiveOfficebudget,supervisedtheOHANA Houpublication,wastheguidingforceforOutrigger’scharitablecontributions,servedasthekeycontactfortheVisitorAlohaSociety,keptDr.Kelleyinline,madesurethecopiersandprinterswereworking,helpedmakemany“touchy”VIPreservationsforfamilymembers,helpedJeanRollesandMaxSwordkeeptheirMacsworking,andundertookawholeslewofspecialprojectsthatnooneelsewoulddo.
Continued on page 15
Saturday BriefingPage ��
Ineveryendeavor,Mariewasbothcreativeanddecisive.Decisionscamequicklytoher,and,inhermind,therewasneveranydoubtaboutwhatshouldbedone.Sheapproachedeverythingwithasingularfocusonquality.But,shehadlittlepatienceforthosewhodidn’tshareherzealoragreewithwhatsheknewwas“right.”Shewouldoftensaythatsomeone“wasmakingmecrazy,”whentheydidn’tliveuptoherstandards.ButwhenIhearherfriendsspeakabouttheirtimewithMarie,itiscleartherewasnoshortageofcompassionandcaringinher. AswehavespentthelastweekunderstandingtheroleMarieplayedandwhatshewasabletoaccomplish,wehavecometotrulyappreciatethedepthofhertalentandherenergy.Shewillsurelybemissed. GodblessMarie,herhusband,andherfamily.
*****
Tributes to Marie CasciatoContinued from page 14
Dr. Richard R. Kelley: LastMonday,noneofusknewMarieCasciatowasgoingonajourney.Noneofushadachancetosaygoodbye.Andnow,weareleftwiththetaskofdescribingthemeaningofhertimehereonearth–thedaysandhoursrepresentedbythedashfoundbetweenthedateofbirthandthedateofdeath–‘Thedashoflife…’ For,Marie,lifewasfull.Icantellbythebasketsofe-mailsIhavereceivedfromsomany.AndIwasjustaco-worker–notafamilymember. Mariedidnotworkforme…orOutriggerHotels.Wegottogetherfivedaysaweekonherterms. Outspoken…Dedicated…Creative…Loyal…Myfriend.ThosearejustafewofthewordsImightusetodescribeMarie.Shewasmorethanmysecretary.ShetackledanyjobImightsuggest.IfIwaswrong,andIoftenam,shewouldletmeknow.WhetheritwastakingreservationsforVIPsorsecuringtickets,activities,orwhateverforthemaftertheyarrived…orhandlingrequeststohelpalocalcharityoronemilesaway…shediditquicklyandefficiently,butalwaysinherowninimitablestyle. Shebroughtourweeklypublication,Saturday Briefing,fromarag-tagpaste-upofblack-and-whitestoriestoafour-color,cost-effectivecommunicationtoolthatistheenvyofmany. Saturday Briefingwasherbaby.Sheworriedabouteverydetaillikeaparentwatchingachildwhoisabouttosteponstageforthefirsttimeinlifeastheleadintheschoolplay.Everyline,everyspace,andeverywordwasconsidered,analyzed,andfinallyputinplace…withpassion. Andnowshe’sgoneonherjourney.I’mnotsurewhere,butIhaveaprettygoodidea. Yesterday,wewatchedtsunamisswirlacrossthePacificOcean,andlastnight,onTV,wesawsomeguywithgrayhairtalkingaboutthepossiblecauses.“Tectonicplates,”hesaid. MywifeLindaandIturnedtoeachotherandsighed,“There’snothingtectonicaboutthat.It’sjustanindicationthatMariehasmadeittoheaven,wheresheisalreadytalkingtoGod…rearrangingthefurniture,and…ofcourse…MAKINGWAVES!” Aloha,Marie.
2009 Po‘okela Excellence in
Leadership AwardsContinued from page 11
SpecialcongratulationstoouroutstandingnomineesfortheKe‘AnoWa‘aLeadershipAwardsandExceptionalAchievementAwards.Yourdedicationandachievementsin2009arevaluedandappreciated!
AitogiTotemese,AkikoGlasscock,AlejoBatinga,AmanteCastro,AmyHoney,AndresMalong,AndyIshimine,AngelaBrown,AtecaRuci,AudreyLee,BarbaraLam,BobBerges,BobYeoman,CarnitaEncomienda,CarolLopes,CatherineStrazzeri,CharlieOshiro,CherylMinato,ClintonOgata,ConstantePascual,DanetteBolosan,DanielNakasone,DianaPai,DivinaGarcia,EddieLiwaiono,ErnestSaldua,EvanLeung,FloridaAntonio,FranPatoskie,GeorgePoon,GilbertCui,GlennNagasako,GloriaEstabaya,GraceNakamura,GreggEnright,HansSakurai,HenryRodrigues,HerbFernandez,HuiLunWeng,HungDaNgo,IsmileEspaniola,IvyKwok,JamieWong,JaniceShizumura,JenniferFrias,JimHodges,JoeyFukuoka,JolynnNihipali,JonetaniDanayabaki,KarenVillarmia,KathySylvester,KBRHouskeepingdepartment,KeleraLeba,KeleraVusonitokalau,KevinNakamichi,KokLeongShiu,KoroiSugata,LaisaDomolailai,LaniVon,LeighBulseco,LianneBryant,LindaHonma-Lacaran,LoataLeano,LoisAjimine,LornaAgtarap-Benigno,LukeHamada,LusiaRatubuli,MaiHo,MalakaiKauyaca,MandyCruz,MarcelloSampang,MarieCasciato,MarionBeverly,MarisaSakamoto,MarkBurson,MarshaKapu,MarthaDeLisa,MaryLoy,MercyValdez,MiriamaHicks,MonicaKauhane,NancyWan,NapuaHo,NitoOandasan,NoraWeatherwax,PatriciaKaahanui,PattieFurtado,PeterNonales,PrimieMarzan,PunaOrtega,RajneshKumar,RandallMorisako,ReubenNakagawa,ReynNakamasu,RicolAkana-Phillips,RieBurson,RobertDutcher,RobertMcConnell,RobertUchida,RoyBeppu,RubyBalagso,SakaraiaDiani,SaloteMocemaiwayevo,SandraSakka,ShaeGallardo,ShannonNolder,SharonPudiquet,ShawnUsami,SooTana,SuzanneDoty,SuzetteNuela,TaniaMorrill,TavenisaTaufa,TerezaGapuzan,TeriOrton,Terri-AnnChew,TheodoreKa‘ai,TomZylstra,UnaMurray,VickiValenciano,VinianaVuibau,WindySeguancia,YolandaOrdonez,andYongSooKim.
Saturday BriefingPage �6
Atatimewhenourvisitorindustrycontinuestostruggle,theHonoluluFestivalwillprovideamuch-neededboostduringwhatistypicallyanoff-peakperiodfortourism.Lastyear,morethan5,200visitorscametoHawaiispecificallytotakepartinthe2009festival,producingmorethan$10millioninvisitorspending.Thisyear’sfestivalisexpectedtohaveasimilarimpact. TheHonoluluFestivalcelebratesandperpetuatesthestrongculturalandethnictiesbetweenthepeopleofHawaiiandthePacificRim.ItistheFestival’smissiontoperpetuatethetraditionsoftheseculturestofuturegenerations.Thiscelebrationofmusic,art,andculturebeganin1995tohelpfosterculturalandethnicharmonybetweenthepeopleofHawaiiandAsia-Pacific. OutriggerEnterprisesGroupispleasedtocontinueitssupportoftheHonoluluFestival,andweareprivilegedtohaveaportionoftheFestival’smusicandculturalactivitieslocatedatWaikikiBeachWalk,wheresomanyofourvisitors--andresidentstoo--canenjoythefunandexcitementofsomanyliveperformances. Forinformationandafulleventcalendar,pleasevisitwww.honolulufestival.com.YoucanalsobecomeafanonFacebookandfollowonTwitterat@honfestival.
Honolulu Festival Press Conference Held at Waikiki Beach Walk®
By Nancy Daniels
Apressconferenceannouncingthisyear’sHonoluluFestivalwasheldatWaikikiBeachWalk®thispastweek.MediarepresentativesfromourlocalnewspapersandtelevisionstationswereonhandtohearKeiichiTsujino,PresidentoftheHonoluluFestivalFoundation,announcethisyear’sdatesandtheme,andhighlightsomeofthekeyaspectsofthispopularculturalfestival. JoiningMr.TsujinoatthepressconferencewasDavidCarey,PresidentandCEOofOutriggerEnterprisesGroup;HonoluluMayorMufiHannemann;andMikeMcCartney,PresidentandCEOoftheHawaiiTourismAuthority. SetforMarch13and14,the16thAnnualHonoluluFestivalwillfeatureawidevarietyofentertainingculturalperformancesandfascinatingexhibitsbymorethan120performinggroupsovertwodaysatfourconvenientlocations,includingWaikikiBeachWalk.Underthebannerof“PacificHarmony,”theFestival’sthemeis“DiscoveryThroughTradition”andwillbehighlightedbyculturalexhibitsandperforminggroupsrepresentingJapan,China,Taiwan,Korea,thePhilippines,Australia,Tahiti,Alaska,andHawaii.
Tatsuo Watanabe, Secretary, Honolulu Festival Foundation; David Carey; Mike McCartney, President & CEO, Hawaii Tourism Authority; Keiichi Tsujino, President, Honolulu Fetival Foundation; and Honolulu Mayor Mufi Hannemann.