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Make my day .. .. . .Better! How Industrial Engineers are
Improving Healthcare
Presentation to
University of Michigan
Lucy Young
Henry Ford Health System
Corporate Performance Improvement
March 25, 2015
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Quick Overview
About Henry Ford Health System & Performance Improvement & Analytics
How engineers fit into healthcare / what do they do?
What career paths can IEs take in Healthcare?
Recommendations for your Development (e.g. how to ensure you’ll get a job!)
How to get into healthcare
Questions?
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Henry Ford Health System
Founded in 1915 by auto pioneer Henry Ford
4 Hospitals throughout south eastern Michigan
Physician Groups
– Henry Ford Medical Group (employed physician group)
1100 physicians in 40 specialties across 27 different Medical Centers
– Approximately 1000 private physicians with privileges to our hospitals
More than 20,000 employees
93,000 patients admitted to HFHS hospitals annually
3.1 million outpatient visits annually
Not for profit organization
Over 35 year history of IE / Performance Improvement presence
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4
Organizational Structure
System CEO
VP Performance analytics & Improvement
Director, Clinical Analytics Director, Performance Excellence
Director, Practice Management
Analytics
Director, Revenue Cycle
Performance Excellence
Director, Strategic & Operational
Analytics
Senior Vice President
Strategic Business Development
Director, PMO
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Profiles
Bachelor of Science in Industrial & Operations Engineering, University of Michigan, Ann Arbor
Master in Business Administration (MBA) Oakland University, Rochester, Michigan
Married
6 children
Lived in Michigan all my life!
Career Experience: – Detroit Medical Center (15
years)
– Healthcare consulting (2 years)
– Henry Ford Health System (18 years)
Lucy Young Andrea McAuliffe Jack Jordan
Bachelor of Science in Industrial & Operations Engineering, University of Michigan, Ann Arbor
Board member for the Institute of Industrial Engineers, Detroit Chapter
Career Experience – University of Michigan
Program and Operations Analysis, Junior Engineer
– Bayer Healthcare, Data Analyst
– Henry Ford Health System, Physician Network, Management Engineer
Bachelor of Science in Mathematics, University of Iowa
Masters of Science in Mathematics, Michigan State University
Masters of Science in Applied Statistics, Oakland University
Married
Career Experience – General Motors Powertrain
advanced engineering (7 years)
– Henry Ford Health System (17 years)
– Center for Medicare and Medicaid Innovation (2 years)
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Industrial Engineer?
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Frank Gilbreth, Jr. Early Founder of Industrial Engineering
Frank Gilbreth, Jr. and Ernestine Gilbreth Carey were time and motion study and efficiency experts
Had twelve children
Example: reduced the number of motions in laying a brick from 18 to about 5. – Hence the bricklayer both increased
productivity and decreased fatigue.
Often made improvements by studying the motions of their children – Like how to take a shower
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Wh
y do
we n
eed IEs in
health
care? Our Performance Improvement & Analytics Goal
•To provide the safest, highest quality care to the patient that is timely and efficient.
• Minimize Cost
• Maximize Quality
Mechanical Engineers make things….but Industrial Engineers make things BETTER!
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Wh
y do
we n
eed IEs in
health
care? Redesigning Processes
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Typical Day We do Projects to help improve!
We Work with teams
– Doctors, nurses, support staff, manager , leaders,
senior leaders in
Clinics
Operating Rooms
Emergency Department
In a hospital patient care floor
In the lab
In the Radiology or “x-ray” department,
Strategic Initiatives . . . And so on!
Always a new team and new area to work!
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Wh
at do
IEs actually d
o?
Types of Projects
Process
Design/Redesign
23%
Team Facilitation
15%
Implementation
Support
40%
Statistical/Data
Analysis
9%
Staffing/Scheduling
Analysis
6%
Capacity Planning/
Feasibility Analysis
3%
Engineering/Mgmt Tool
Development
4%
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12
Lean Coaches
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What career paths can IEs take?
Analyst or Engineer
Senior
Principal
Operations
Staff Leadership
(PI, Analytics,
Strategic Planning, IT)
Analysis
(PI, IT, Analytics,
Quality, Research)
Quality
Clinic Supervisor,
Manager, PI Coach
The combinations are endless!
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If I were a current student… Classes recommended:
– Lean / Six Sigma
– Statistical process control
– Operations Research & Simulation
– Communication (report-writing, etc.)
Learn it, don’t just do it for the grade
Seek internships and/or co-ops or special projects – Build your resume
Develop your project management and change agent skills
Network – Organizations like IIE, Society for Health Systems (SHS), ASQ
Develop your communication skills in everything you do
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How to get into Healthcare? Find an internship or volunteer
Reach out to hospitals with management engineer or process improvement programs
Join the Society for Health Systems (SHS) – part of IIE Visit http://www.shsweb.org/ for more information. – SHS Job Board
Join the Healthcare Management Engineers group on LinkedIn http://www.linkedin.com/e/gis/83522
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16
Questions?