Leading IT innovation: how to engage your teams to succeed
Dr Gail Prileszky
IT innovation is coming!How does your team respond?
Is this your teams response?
“Anger” Disney Pixar 2015
How about this?
Disney Pixar 2015
How many people respond like this?
“Sadness” Disney Pixar 2015
Or this?
Disney Pixar 2015
Is there anybody here whose whole team responds like this?
“Joy” Disney Pixar 2015
Most health professional teams respond with a range and combinations of
emotions when facing change
Disney Pixar 2015
Literature review: Leading IT innovation in healthcare
• Structured literature review
• Key words: managing telehealth, managing ehealth, inspirational leadership
• 23 papers included in review (out of 545)
Leaders: Create a vision• Creating a vision is a way
to increase leaders influence by generating enthusiasm and leads to increased engagement in hospital nurses
• Shared vision generates positive sense of challenge and optimism both correlated with success (Hayati et al 2014)
Along with vision, female leaders in health also have a drive to fulfill their vision and inspire others to fulfill the vision too(Folta et al 2012)
Leaders: Communicate with passion and authenticity
• Communication and collaboration is crucial to successful implementation of telehealth and eHealth innovation (Singh et al 2010, Wu et al 2014)
Female public health leaders demonstrated authentic passion for positive change in their communities through altruistic definitions of success and persistence in the face of adversity(Folta et al 2012)
Leaders: Inspire the team
• Engagement of nurses was positively influenced by leaders who were able to transmit their inspirational motivation to them (Hayati et al 2014)
Inspirational leaders established zeal with optimism for attaining success (Hayati et al 2014)
Leaders: Empower individuals
• During health system reform empowerment of individuals is a key strength of positive leadership (Aarons et al 2011)
An empowering health workplace has a positive impact on staff retention (Aarons et al 2011)
Organisations: Create frameworks for implementation
• Vague eHealth strategy is a barrier to implementation
• Developmental frameworks are needed to create a holistic, need and evidence based eHealth strategy (Scott & Mars 2013)
Guideline type framework more useful than conceptual or rationale based framework (van Gemert-Pijnen et al 2011)
Organisations: Nominate innovation champions within the team
• Local innovation champions cultivated participation in telehealth by over coming perceived barriers to implementation through opportunistic exploitation of options and communication (Singh et al 2010)
Organisations: Set goals to measure implementation
• Creating goals facilitates achievement of steps towards execution and helps measure the execution process (McChesney et al 2012)
Lack of published research on impact of goal setting for eHealth innovation implementation
Organisations: Celebrate success
• Keep a compelling scoreboard then celebrate team success (McChesney et al 2012)
Lack of published research on impact of celebrating success for eHealth innovation implementation
Conclusion
• IT innovation in health is a continuously evolving opportunity to enhance the quality of healthcare and increase capacity within health systems
• Leaders and organisations can be highly influential in engaging their nursing teams to embrace IT innovation
• Consideration of change management and implementation strategies relating to IT innovation in other service industries may be useful in health
EGG GAMEAre you an optimist?
How a positive attitude impacts on teams
• Which comes first optimism or success?
Pillay 2011
ReferencesAarons G, Sommerfield D, Willging C (2011) The soft underbelly of system change: The role of leadership and organizational climate in turnover during statewide behavioural health reform. Psychol Serv. 8(4):269-281 Folta S, Seguin R, Ackerman J, Nelson M (2012) A qualitative study of leadership characteristics among women who catalyze positive community change. BMC Public Health 12: 383
Hayati D, Charkhabi M, Naami AZ (2014) The relationship between transformational leadership and work engagement in governmental hospital nurses. Springerplus 3(25) Published online 2014 Jan doi:10.1186/2193-1801-3-25
McChesney C, Covey S, Huling J (2012) The 4 Disciplines of Execution Free press, New YorkScott R & Mars M (2013) Principles and framework for eHealth strategy development. J Med Internet Research 15(7): e155
Singh R, Mathiassen, Stachura M, Astapova E (2010) Sustainable rural telehealth innovation: A public health case study. Health Services Research DOI: 10.111/j.1475-6773.2010.01116.x
Van Gemert-Pijnen J, Nijland N, van Limberg M et al (2011) A holistic framework to improve the uptake and impact of eHealth technologies. J Med Internet Research 13(4): e111
Wu Y, Steele R, Connelly M, et al (2014) Commentary: Pediatric eHealth interventions: Common challenges during development, implementation and dissemination J Pediatric Psychol. 39(6): 612-623
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Healthcare research Health service design and evaluationProfessional coaching
Dr Gail Prileszky
