Access (Cost, Location)
Public Reluctance
Verbal Society
Conventional Bureaucracy
Paper-based Management
No Transparency & Accountability
Public Confusion on Authority
OPPORTUNITY
BASIS OF THE
PLATFORM
0 0 0 EQUIVALENT WITH
POPULATION SIGNIFICANTLY
INCREASE NO 51N THE
WORLD NO 41N THE
WORLD
Cellular Phone 236.800.000 2013 71.190.000 1.USA I 07.700.000 1.Thailand 168.642.820
Smart Phone 18.100.000 2012 63.000.000 2. Brazil 33.300.000 2. Brazil 61.813.580
2011 55.000.000 3. Japan 29.900.000 3. Turkey 60.600.520
2010 2.000.000 4. UK 23.800.000 .Indonesia 9.884.160
2009 32.000.000 5. Indonesia 19.500.000 5. Mexico 39.583.000
·· -··1'. 1\ 1· o\ \If :·. 1\l. f'l'l /··I
t:EILAPDR I
+
•
LAPOR! PRINCIPLES
EASE OF ACCESS
MASYARAKAT
.
. MASYARAKAT
Easy to Access
3 main channels
[lapor.go.id, SMS 1708. Mobile Appsl
Wh islleblovver fea lures
Easy to Manage
IT-based
Digilally docurnenled
NoLifica Lion fea lures
INTEGRATED
Connected within a System
81 K/1 . 5 Pemda. 44 RUMN
No Wrong Door Principle
Digital Dispotition and Follow-up
Accelerating coordination
Cnn be cc:-ed
Existing Channels Integration
Service
Software as a service ISMS)
Easily adopled
TRANSPARENT
Accountable Process
Interactive business process
Trackable wilh -1/10
/\llowing public discussion
Response Indicators
Red, Green, Blue
Published Statistic
Participato ry perto rma nee monitoring
[social audit)
Social-media-based National Complaint Handling System
ACTION!
Ministries
.ffil .-.. 1111 llll
..iiiiilill. .l1Ll 0
IIII
information
! feedback
-
--Aceh
- Gov.
--
Aceh Planning Ag.
/ ,'
- If
District Gov.
Construction\
Jan 2012 t
Sept201 ... .....
•
Dec 2011
One year,new bridge in place
ditindaklanjut
To Improve Service Quality and Accountability
081315766XXXX – February 18
Gunung Sahari Rd. (Central
Jakarta) is now damaged, please
be repaired immediately.
The DKI Jakarta Govt dispatches to
Department of Public Works
Dept. Public Works – February 19
Thank you for your information,
we’ll follow it up soon.
Dept. Public Works – February 27
Done repairing that damaged
road (with a photo of the
maintenance process attached).
081315766XXXX – February 27
Confirmed, as I saw. Thank you for
your fast response.
To Monitor Public Service Delivery
Land Certification at BPN Lamongan (National Land Agency)
LAPOR! Disposition to
National Land Agency
National Land
Agency
March 19 – 15:02
- We’ll check it and
inform you later.
Ananta – March 19, 2013 – 14:49
It has been almost a year my
registration status has not been
completed.
National Land Agency
March 19 – 16:56
Your registration is completed.
Ananta March 20, 2013 – 10:14
The officer called me and
informed that the registration is
completed. A few hours later, the
officer came to my house and
clarified the problem and brought
my documents.
http://lapor.ukp.go.id/id/238027
To Promote Transparency and Accountability
Performance statictics are
publicly accessible.
Citizen report will be documented digitally and can be tracked.
.,
To Initiate Clean Government
Pungutan Liar di Kelurahan Tomang
'23.-4.20.13...
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KT? d.ln KK• .:; MII'IOOV 1-:tl..l 1:i.:IY MCITI>.:I\1\;:t 1>:-r..;:;:.::; y,:ng ICI'Igl<.:p ke kelo.or.:tn.:rn
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kan.il,y;tng.l*r kar,L;tngg;tr,UJ 1.Klr
Dinas Kependudukan vvill clarify
this to the officers. ='"' Di•t..tt.> Kc.:pcnduc..luk...tJI d.ttt rc••c.tlUtl. n Sipil (rc•••crir•L.alt rruvittsi OKX
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S •hw•• IJ'-''Iuyo.tt"IO.II1 KTP tJ.1·tl<l< :I'C'.I.!<.Ii tc.•bil.>.t.:i ;.n.::. h.th t::.0. tHII'IIU • l·t l ;.,; iikl.t lkt:.ll<.lt-ti:.Jdi kch:lh.!lub;.tl.t., :.1k;.1
l.:lt'IUitl o.ltiU:.tl t :Oit tlJU1J :;<,•l:O.:".:UI HJ,.O• .! .000• • S.:.•ltUbUOI,I;.!II o.ICill,ltlll ttl!UIII ;.t',:l I I k.UIII JUutpa I<U111.otti•Vt'-l Uktl
Catarr. R dl:'k L
• Juliani .Juliani
Tt'litiii:OI k.t'l ih tothu lo:'O:.JJin -.hui olt'dt!k'S li:'IJJOt.
Si:.m.., ini :.:av:.s nto.• •1J••t. al ·o.•'.IJUil \.1 lunq.:unQ c.!;.ui JJ:.t «> Ed v luku r.; c.• tHinQI,IUI't: i;,wab. :Jan u:.w t: ".:-'Lio.•:;uo 20.00) lc.•k1h
:Sul;.ttt •
•ltth.,r'lt
A few moments later......
The reporter cont<: cted by P<: k
Camat.
Rp 20.000,- returned to the reporter,
reprimand sanction for the officer.
To Support Emergency Command Center
Flood Impact Mapping
Notes on issues raised in every flood area (location and needs).
Handling Status
Melapor dugaan
penyelewengan
+ data dukung
di lingkungan
kerjanya
Agriculture
To Support Whistleblowing System Implementation
Fraud, Abuse of Power at a Research Agency - Ministry of
April 29, 2013 May 3, 2013 July 17, 2013
Reporting abuse of power by the boss in the office, with supporting data
Inspector
General
Investigation
Punishment
for disorderly
conduct
Officer/Reporter Monitoring Systems
This LAPOR! System
proved its effectiveness
to put pressure and
uncovered the fraud, and
also protect us as
whistleblowers.
Officer/Reporter
will collaborate with KPK & LPSK
'
To Evaluate Policy Implementation
Disbursement Issues on Certified Teacher Payment
DISPOTITION
Ministry of
Education and Culture
Happy Anniversary for PGRI
(Indonesian Teacher Union)!
The mess of our payments is
our "gift".
Please the Ministry of Education
s attention t,o this and
soon!
Coordination M"'""1 """
among LAPOR!
and stakeholder
ministries.
Tunjangan Profesi Langsung ke Guru
.I..U. Ol• '"\:...•O.'o<IOII<II-¥1 1111 UIO'",,..\J.... t!lloW IJ"""l<o"l"'\J"-''1J d 1<'' -".,..... ,.,.'"fJ·"' Ill< I•IJ
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1¢"l: oi<S:nn· lM f'!'c 1n:g.n.o
(31/121 Kompas cetak hal.12
Invite Public Participation in Policy-Making Process
New Curriculum (Curriculum 2013) for Primary Education
Public Opinion Survey based on
User Profiling
Result
Executive Dashboard
*Punishment from Minister of Law
*Appreciation from Bandung City Mayor
Recap of all units at Ministry of Law
Special account for Minister/Head
UTILIZATION FOR
‘BLUSUKAN’
‘Blusukan’ (Javanese term) is the impromptu visit carried out by Indonesia’s President Joko Widodo, a typical approach of directly overseeing the condition and meet the people.
.----------IIlli
Problem Mapping - Proposal for Blusukan
RIAU 1. Smog of forest and pealland fires.
2. Cantlie! between Pulau Padang people and
private company due to permission problems. LAMPUNG
Port Bakauheni
Long C<ll' queue before enler·ing lhe vessel.
PT Pelindo II (SOE)
!!"'1.-----.....-t Outsourcing recruitment problem ot PT Pelindo. Agricultural Issues in Lampung lengah
1. Difficulties to get subsidized seed due to
distribution delay.
2. OP.mBnrl for c:onsLruclion c1nrl repcirBLion of
irrigaLion c hanne ls.
BENGKULU Aspiration to visit the
traditional markel and
fishermen village.
!:jAN II::N
1. The rise of fish bomb usage in the
SP.d of f>andeglnfl(.J.
2. Ac ule mad darn aues in rnnny areas
in Banten.
Issues addressed by Mr. President
on 'blusukan', November25-27.
Bureaucratic Reform – Land Certification Service
45
40
35
30
25
20
15
10
5
0
Pusat Jawa Barat DKI Jakarta Banten Jawa Timur
Health Service – Social Security System
Quick search with LAPOR!’s feature Deepening the issues
Issues 1. Problems in the online
registration. • NIK number cannot be read
by the system. • Disappearance of Virtual
Account. • Activation email not sent. • e-ID cannot be
downloaded. 2. Problems when apply directly
at the office. • Long queue. • Illegal movements of ‘calo’.
l
,.._ ·-·
J
..
,
Maritime
lndonesia n f ishermen arrested by foreign aut horities.
1. Indonesia Aust ralia Border ( lf1099113l
2. lndone ia ..:._M;; Lay.sia...Boflie.Lli/J1308.9.9l •., \,
\'\ '
'I
/
/ " • l I .,. .--/
Improvement of Fishery Port
Inf rastructure ii
..._...
1. Fishery Port Maintenance Jakarta
Ke"l en.ar l'.e utan oan
t-tent:aran
,f
· · ,-l,--..
(#1152617)
2. AdditionalFaciliti !'. for Ship L aning
-JakartaI1113012281
Fishermen Welfare Issues ,h-'1_ 1. Subsidize d oil for fisherm en - Jawa
Tengah, Ranten. dan Ka limanta n Rarat
[#1184624. #118322 1. #242270)
2 Mi!'.us of f ish rmcn f und!'.- K01limantan
Haral [11229390)
JuY.POuR··A•N-. 38
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LAPOR!
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t.- ....,,s.,.n Musim Tanam Tiba, Pupuk
Bersubsidi Langka
ca.ca -......... .lilA J IAHI"1i.loCG»> .......... ,...,
Keluhan BPJS Kesehatan Online dan Offline
l.iP"W (t t ·c.,.n -' dbWJII k\llon '
._:l'!lapwla f2"19 awg
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Action Plan: Improvement on Migrant Workers Governance
PRE-DEPARTURE PERIOD OF PLACEMENT POST-PLACEMENT
TKI
1. Beban biaya persiapan pemberangkatan
2. Ekploitasi TKI di
tempat penampungan
3. Pembekalan TKI tidak
berjalan
1. Gaji tidak dibayarkan
2. Intimidasi majikan
3. Beban kesehatan tidak
ditanggung
1. Pemerasan dan pungutan liar
2. Klaim asuransi tidak
dibayar
3. Penukaran paksa valas
Permission Supervision
Reco
Dualisme Tata
Kelola TKI
Integrasi Data &
Sistem Informasi
TKI
Layanan
Bantuan Hukum
Gratis
Pengaduan TKI
– LAPOR!
Pembayaran
Non Tunai
mme ndati on
1. Penguatan dokumen
Perjanjian Kerja TKI
2. Evaluasi Produk dan
Kinerja Lembaga
Asuransi TKI &
Pembekalan TKI
3. Pemberantasan Calo TKI
1. Pembentukan PPTKIS &
Komunitas TKI di LN
2. Penguatan Layanan Transfer TKI
3. Penyelesaian Klaim Asuransi
1. Publikasi Layanan TKI Secara Online
2. Integrasi Sistem Pengaman Bandara
3. BPK TKI Selapajang
ditutup dan Penyediaan
Layanan TKI
INTEGRATED SERVICE FOR MIGRANT WORKERS
1• Endorse accountability with LAPOR!
4Non-cash paymet
instrument on
service delivery
Free legal aid 2
service for TKI
3Public service for TKI at airport
Common use TKI Helpdesk
Single window concept for
security, no pungli no calo
LAPOR! & CSO
CSO
as a hub
• YLBHI
• kawalmenteri.org
• …
CSO
as an observer
(focal point)
• COMBINE (PNPM Mandiri)
• PWYP Indonesia (ESDM&LH)
• GENAB (Pendidikan)
• Save Street Children
https://lapor.ukp.go.id/id/1212253
- To monitor the program - To verify the agency’s follow-up - To coordinate with stakeholders - To promote LAPOR! to society
<"'> PWYPindonesia @P\fliV 0 IN ,..,. r-c a... 7
Dayak leaders in Tayan llir, Sanggau, Borneo, practise use
LAPOR 1708 to report problem 1n their area :Vtech4asJa
t.+ 5 1
CIT
IZE
N
Bussiness Process
1
SMS 1708:
BDG <spasi> contect
http://lapor.ukp.go.id
Mobile Apps
3
2 Agency
Agency
Ministry
Ministry
1.
Administrator
: Manage citizen report and monitor the follow-up 2. Liasion Officer : Agency’s representative to follow-up citizen report 3. Observer : CSO
M-Government Implementation Evaluation in Encouraging Citizen Participation in Indonesia: A Case Study of LAPOR!, Dinur R. Sadat, University of Manchester, 2014
Potentially linked to more than 250 million
cellphone and 20 million smartphone owned by 250 million Indonesians.
Internet coverage is significantly increasing.
The world’s capital city of social media.
LOGIN PENGGUNA:
[t ' f ][
0lngat 8aya Lupa Password lio@ii
Video LAPOR! Aspirasi & Pengaduan
Permohonan NormalisasiKalidi Jatinegara Kaum
Encouraging Utilization by Locat Govts (within the SP4N Framework)
Ministries/Agencies Local Govt SOEs
Defined as National Complaint Handling System (SP4N) by Ministry of Administrative and Bureaucratic Reform as mandated by Public Service Law and its derivative regulations.
Legal Basis Roadmap Implementation
UU 25/2009 Perpres 76/2013
SP4N Indonesia’s Integrated
Complaint Handling System
Utilization of all govt institutions (technical assistance and capacity building)
Monitoring The Village Law Implementation & Poverty Reduction Programs
* Participatory Performance Monitoring