7th Global Healthy Workplace Awards 2019Jamnagar Manufacturing Division
Reliance Industries Limited
Dr. R. RajeshGroup Chief Medical Officer Reliance Industries Limited
Reliance
People & Culture
ENVIRONMENT
2.1+ croreSaplings planted till date
Direct employment
PEOPLE
1,94,056
50+ lakhIndirect employment
CORPORATE SOCIAL RESPONSIBILITY
₹904 croreCSR expenditure during the year
26 millionLives touched across 18,000+ villages & 200+ urban locations since inception
7.32+ crore m3Rainwater harvesting capacity created since inception
INNOVATION AND R&D
120Patent applications granted during the year
900+Researchers and scientists
Value Drivers for RIL
Sustainability at the Core
Business Verticals
Reliance – Jamnagar Overview
To be the World’s Safest, Most Reliable and
Efficient Manufacturing Site
Vision
1999 – DTA Refinery 2008 – SEZ Refinery 2017 – J3 Complex
J#1 Refinery & Petrochemical
complex
J#2 Refinery & Petrochemical
complex
Oil Movement &
Solid Handling
Petcoke Gasification
C2 Complex
Jamnagar Supersite
Direct employment
PEOPLE
8,500
32,000+Indirect
employment
Total area 23,100 acres
Vision
To make Reliance the world’s most healthy company, protecting, promoting, enhancing employee health & wellbeing; providing outstanding health services and operating an exemplary HSE management system in all sites, services & offices of the enterprise, improving productivity and reducing health care costs; and with our results, inspiring our customers & partners.
Mukesh D. AmbaniChairman & Managing Director
Foundation for Sustainable Growth
WHO Model Reliance Strategy
Promotive Curative Preventive
Medical Services Model
OH & Medical Services
Wellness Program
Routine care
Emergency care REFERS*
Industrial Hygiene services
Work life Management
Life Style Modification
Occupational Health Services
Employee Wellbeing
Happiness *Reliance Employee & Family Emergency Reponse Services
Scope
✓ State-of-the-art Occupational Health Centers (OHC) is across all RIL manufacturing locations and major office complexes.
✓ Jamnagar township Hospital is full fledged 34 bedded hospital with specialist services
Township population
18000 +
34 doctors110 staff –
nurses & technician
▪ Township Hospital▪ 5 satellite OHCs
Community center
Catering 42 villages 1.5 lakhs + population
Key InitiativesCASHE (Change Agents for Safety, Health & Environment)
TBHRA (Task Based Health Risk Assessment)
Medical Surveillance
R-Swasthya- wellness initiatives
Digital life - Jio Health Hub
RIL Health Index
Quality Monitoring
CASHE Program
Multidisciplinary Team
Most Sustainable
program
Great leap towards Occupational
Health Excellence
This program is also highlighted in a book –
“Occupational & Environmental Health”.
Back bone of Occupational health
improvements at all sites.
International recognition
Methodology
CASHE Journey since 2003
Eliminate the exposure of Health hazards at
workplace
Prevention of Occupational Diseases
Zero Incidents and Zero Accidents
100 % PPE Compliance
1
2
3
4 7
140 144
328482
664
830
959
1,1741,228
1,148 1,118
1,239
1,3621,400
1,326
0
200
400
600
800
1,000
1,200
1,400
1,600
03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19
Year wise Total CASHE Projects
Reduction in OH hazards-Heat,
dust, Chemical, ergonomics &
Noise
Savings of Rs. 137.38 crores since inception
from 2003-04 to till now
0
50
100
150High
Moderate
Low
Task Based Health Risk Assessment
✓ Health risk profile of an employee based on exposure at workplace
Unique approach for monitoring and measuring Occupational Health hazards.
✓ Annual Industrial Hygiene monitoring program
✓ Risk mitigation through CASHE program
Very high & high risk activities taken as CASHE projects and risk level has been reduced to Moderate and low level by implementing Hierarchy of controls
Risk Mitigation
0
20
40
60
80
100
120Very High
ModerateLow
R-Swasthya Wellness Initiatives
Physical Mental
SocialSpiritual
HSE board
Chief Human Resource Officer
Wellness Manager
Wellness Champion @
location
Group Chief Medical Officer
Corporate Medical Team
- Public Health Specialist
- Corporate Dietitian
- OH-IH specialist
Wellness Champion@
location
Corporate Services Head
Wellness coordinator
Wellness Champion @
location
R-Swasthya organogram
▪ Flexi working hours
▪ 5 days a week
▪ Maternity Leave, Paternity Leave, Adoption Leave & Marriage Leave
▪ Wedding Gift
▪ Spouse Medical check-up
▪ Unlimited Medical coverage
▪ Education Assistance: Self Development, Post Graduate Education & International Education
▪ R Voice, Rewards : R-Samman…..
▪ Team building program
Employee Assistance Policy
▪ Develop missionaries for the program
▪ Train doctors in counseling & treatment
▪ Make employees aware about work-life balance
▪ Provide counseling by psychologist for identified group
▪ Awareness & sensitization for family members, teachers and school children
▪ Employees and their families to enhance their well-being
▪ Create a culture of health and vitality that empowers
Processes
Work-life Balance Program
Psychosocial Work Environment
Psychosocial Work Environment
180
240
238
310
400
516
0
150
300
450
600
2013 2014 2015 2016 2017 2018
Participation
15
2729 28
4038
1,0951,286
2,448
2,217
3,315
3,513
800
1400
2000
2600
3200
3800
0
9
18
27
36
45
2013 2014 2015 2016 2017 2018
Session Beneficiaries
Moderate to Severe Depression Anxiety Stress (DAS) score
9.6%
11.0%
1.4%
Missionaries
180
Teachers & School children
Structured Monthly Health Programs
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Pediatric &Geriatric Care
Cancer prevention 4th Feb - World
Cancer dayErgonomics awareness
28th Feb – RSI Awareness Day
Women’s Health8th March – International
Women’s day
Lifestyle & Fitness7th April - World
Health Day
De-addiction 31st May - World No Tobacco Day
Awareness about Chemicals and Hearing Conservation program
Stress Management
Heart Health/Nutrition,
Last Sunday –World Heart Day
Mental Health Day
Diabetes Awareness & Screening
14th Nov – World Diabetes Day
Reliance Family DayVitality fair, walk for health
28th Dec - DHA birth anniversary –
Blood Donation
Blood Donation/OH Week,
6th July – Sh. DHA Anniversary
9th July - Occupational Health Day
Medical Surveillance
Pre Employment Checkup
Periodic Medical Checkup (PME)
Pre Retirement Medical Checkup
▪ Nutritional counselling▪ Healthy Recipe competition▪ Mass awareness through talk, kiosk, digital platform
Pre Placement Medical Checkup
Corporate Nutritional guidelines
Healthy food corner and Calorie chart display @ canteen
Awareness and Sensitization
Healthy snacks at all vending machines
Nutritional aspect
Periodic Medical Examination & Health Score
4,767
6,079
8,978
9,924
8,653 8,500
0
2,000
4,000
6,000
8,000
10,000
12,000
2013 14 2014 15 2015 16 2016 17 2017 18 2018 19
PME
*
*
*
88.3 87.9 87.1 87.2 87.390.4
4.67.3
4.7 5.58.9
24.0
0
10
20
30
40
50
60
70
80
90
100
2013 14 2014 15 2015 16 2016 17 2017 18 2018 19
Average Health Score Health Score Improvement > 5
*More number of Employees during project
%
*Average Reliance Health Score is 89.2.%
1.4 1.06 1.04 0.8 0.87 0.52
60.163.15
68.38 67.66 67.6
46.04
38.7235.78
30.51 30.72 31.51
53.42
0
10
20
30
40
50
60
70
80
2013 14 2014 15 2015 16 2016 17 2017 18 2018 19
HS
< 7
0
HS
71
-9
0
HS
< 7
0
HS
< 7
0
HS
< 7
0
HS
< 7
0
HS
< 7
0
HS
> 9
0
HS
71
-9
0
HS
71
-9
0
HS
71
-9
0
HS
71
-9
0
HS
71
-9
0
HS
> 9
0
HS
> 9
0
HS
> 9
0
HS
> 9
0
HS
> 9
0
Health Index%
> 90 70 - 90 < 70Needs Regular Health Checkup
Needs Periodic follow-up & Regular Health Check Up
Needs focused attention by CMO & Regular Health Check-up
Health Score: This parameter is system generated, consisting of various parameters like family & past history, exercise, addiction (smoking / alcohol), test results, presence of any disease.
Non-Communicable Diseases (NCD)
8.57
6.31
0.93
7.94
5.55
0.80
6.16
5.23
0.63
5.79
5.10
0.54
5.86
4.82
0.57
5.54
4.33
0.58
4.41
3.28
0.5
0
2
4
6
8
10
Hypertension Diabetes Heart Disease
2013 2014 2015 2016 2017 2018 2019 (till Sept 30)
Dyslipidemia
30.2
32.5 36.6
29.7
28.623.8
21.7
16.6 16.6 17.114.9 14.7
13.7 13.3
0
5
10
15
20
25
30
35
40
2013 2014 2015 2016 2017 2018 2019
Cholesterol Cholesterol & Triglyceride
27.324.6
33.6
46.948.7 48.1 48.4
0
10
20
30
40
50
60
2013 2014 2015 2016 2017 2018 2019
HDL>40 mg/dl
% %
(till Sept 30) (till Sept 30)
111
7367
0
20
40
60
80
100
120
2017-18 2018-19 2019(till Sept 30)
Reduction
Diabetes Control Mission
2,332
1,8201,711
0
500
1,000
1,500
2,000
2,500
2017-18 2018-19 2019(till Sept 30)
Reduction
% Pre Diabetics Conversion to Normal
26.6%
Known case of Diabetes% High HBA1C (HBA1C>7) Reduction
39.6%
2,981
876 873
3,867
997 998
4,354
778 777
3,695
632 634
4,303
1,326 1,324
4,003
1,3341,334
0
1,000
2,000
3,000
4,000
5,000
Gym Yoga Aerobics
2013 2014 2015 2016 2017 2018
Fitness Centre Enrollment
Zumba
Yoga
Cricket
No Smoking Zone
All manufacturing sites are declared
as No Smoking Zones as a part of
wellness initiatives.
1,250
1,129
1,000
1,100
1,200
1,300
2017-18 2018-19
Reduction
Fat to Fit
Reduction in BMI>28
9.7%
71/1250 (5.7%) has reduced BMI to ≥2 points
21
58
68
610 10
1010
45
38
65
47
0
10
20
30
40
50
60
70
Good Health Health Improvement
2013 2014 2015 2016 2017 2018 2019
4,550 4,9005,500 5,790
6,200
9,960
0
2,000
4,000
6,000
8,000
10,000
12,000
2013 14 2014 15 2015 16 1016 17 2017 18 2018 19
Participation
ParticipationHealth Awards
Capacity Building
▪ Emergency Training
– Basic Life Support
– Advance Cardiac Life Support
– Advance Trauma Life Support
▪ Occupational Health & Safety Training
▪ Psychological - Train doctors in counselling and treatment
▪ Emergency Training
▪ Basic Life Support
▪ Advance Cardiac Life Support
▪ Advance Trauma Life Support
▪ First Aid
▪ Hearing Conservation Program,
▪ Hazardous Chemical Awareness program
▪ Ergonomics
▪ Lifestyle Awareness Program
▪ Mental Health Program
Doctors
Medics
Employees
Customer Satisfaction Index
81.1
86.288.1
86.0
87.2
91.193.2
75
79
83
87
91
95
2013 2014 2015 2016 2017 2018 2019
CSI
92.0
92.7
93.794.0
94.6
94.094.2
90
92
94
96
2013 2014 2015 2016 2017 2018 2019
EMS
Emergency Management System Scoring
(till Sept 30) (till Sept 30)
D i g i t a l P l a t f o r m
Accreditation
✓ NABL - Medical Lab-National Accreditation Board for Laboratories
✓ NABH - National Accreditation Board for Hospitals
✓ JCI - Joint Commission International (JCI)
✓ Integrated Management System (IMS) audit ISO 9000, 14000, Occupational Health & Safety
Key Performance Indicators
Leading & Lagging Indicators
Leading Indicators –
✓ PME compliance
✓ Health Index,
✓ Health score improvement
✓ Learning hours
Emergency Management System Scoring
Customer Satisfaction index
Lagging indicators –
✓ Prevalence of Non Communicable diseases
✓ High alert follow up
Health Audit - Internal and External
Governance
Reporting: Leading and lagging indicators report
Monthly to directors
Quarterly presentation- to HSE Board
Communication to Employees and Family Members
Corporate Social Responsibility
Education
▪ 56,873 school
kits 13,658school uniforms
▪ 1400 students -Digital awareness
Disaster Response
▪ Serving/helping
49 peripheral
villages & beyond as and when required
Encouraging Art & Traditions
▪ Devotees served in Dwarka Padyatra
camp 4,50,000Gifts to village girls during Navratri
56,637
Infra Development
▪ Dwarka Sudama Setu, Roads, Schools, Gaushalas, Community Halls, Crematoriums, Water bodies refurbishment
Veterinary Hospital
▪ 67,267 animals
treated
Health and Sanitation
▪ 38,67,083patients benefitted
▪ 1061 toilets constructed
EDUCATION Health & SanitationLivehood Support &
EmpowermentRelief, REHAB &
Disaster ResponseInfrastructure Development
Arts, Sports, Cultural Development
Touching millions of lives
“ZERO EFFLUENT” Refinery – Complete recycle & utilization
Saline arid region converted into lush area of green cover
Over 3000 acres of Green Belt, including 875 acres of Mangroves
Co-existence with flora & fauna – 9.6 Millions plants including mangroves
22 large ponds – dwelling place for migratory birds
“Largest Mango orchard in Asia” – 1,50,000 Mango trees at single location
Focus on renewable energy – Solar heaters in township, Solar rooftop etc.
RIL JMD – Embracing the Ecology
Certification 2017-19
Platinum Award 2016
Runner Up Award 2013
Special mention award 2016
For Occupational Health & Safety
Awards and Recognition
Platinum rated IGBC award for Jamnagar
township
It is my duty to remind each and every one of you of our reliance
tradition of Health First & Family First, no matter what the
challenges are, no matter what deadlines and startups we have,
let us not take our health for granted
THANK YOU