Download - IT Session 1
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INTRODUCTIONTO IT ASA
MANAGEMENTTOOL
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COURSE STRUCTURE
20 sessions
Quizzes : 410 = 40 marks
Class Participation : 10 marks
Mid Term Exam : 20 marks End Term Exam: 30 marks
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LEARNING OBJECTIVES
Why organizations should invest in IT based
solution
Should organizations invest in networking and
processing capacity ahead of applications needs, or
be driven by the current business;
What are the major changes that needs to be
addressed in terms of organization and
management;
The different level of activities being performed by
various level of managers and their information
solutions needs.
The latest trends in Information Technology.
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WHYORGANIZATIONSHOULDINVESTIN IT BASED
SOLUTION?
Because the business is changing; competition is
changing; and technology is changing.
Because of emergence of Globalisation,
Liberalisation and Privatisation
Business Process Outsourcing
Knowledge Process Outsourcing
Digital Economy & Knowledge Economy
Organization Level Transformation
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WHYORGANIZATIONSHOULDINVESTIN IT BASED
SOLUTION?
Information technology can help all kinds of
businesses improve the efficiency and effectiveness
of their business processes, managerial decision
making, and workgroup collaboration, thus
strengthening their competitive positions in a rapidlychanging marketplace.
Internet-based systems have become a necessary
ingredient for business success in todays dynamic
global environment. Information technologies are playing an expanding
role in business.
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DIGITAL ECONOMY
Digital Economy is defined as economy based on
Information Technologies including computers,
internet, intranets, and extranets.
Allows management of Digitally-enabled
relationships with Customers, Suppliers and
Employees.
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WHATIS INFORMATION TECHNOLOGY
Collection of
Computer hardware
Software
DatabasesNetworking
and Telecommunication devices
To manage business processes more effectively and
efficiently.
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DATA, INFORMATIONAND KNOWLEDGE
Data is a collection of raw facts.
Information is collection of data arranged in a
meaningful manner that helps in decision making.
Knowledge is the experience and expertisegathered by an individual to interpret information.
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USESOF INFORMATION
Identification
Collection
Controlling
Measuring Decision making
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INFORMATION SYSTEM
System
A group of entities that work together to
perform a predefined goal.
Information SystemA set of procedures that collect, process,
store and disseminate information to support
decision making.
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FEATURESOF INFORMATION SYSTEM
Intrinsic
Accurate
Meet the objectives of the system
Accessibility Should be accessible
Users should be authenticated
Contextual
Representation
Interoperable
Ease of usage
Economical
Flexible and Adaptable
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ORGANIZATIONAL STRUCTURE
Organizations are structured in a many ways, which is
dependant on their objectives and culture.
The structure of an organization will determine the
manner in which it operates and its performance.
Structure allows the responsibilities for differentfunctions and processes to be clearly allocated to
different departments and employees.
Organizational structures are created in such a way that
it aims at maximizing the efficiency and success of theOrganization.
Common organization structures that exist are:
Hierarchical, Flat and Matrix.
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FUNCTIONSOFAMANAGER
Planning
Setting goals and objectives
Determining how to achieve them
Organizing
Division, coordination and control of tasks and flow of
information
Directing Influencing staff through motivation, communication, group
dynamics, leadership and discipline.
Controlling
Evaluating the firms performance against its objectives
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DECISIONS AT DIFFERENT MANAGERIAL
LEVELS
Decisional Roles
Strategic
Management(Top Level)
TacticalManagement(Middle Level)
OperationalManagement(Lower Level)
Decisio
ns
Information
Decision Characteristics
Unstructured
Semi-
structured
Structured
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ORGANIZATIONAL FUNCTIONS
Factors of Production
Accounting and Finance
Human Resource
Sales and MarketingAdministration
R&D
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TYPESOF IS
Transaction Processing System
Office Automation System
Management Information System
Decision Support System Expert System
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TRANSACTION PROCESSING SYSTEMS
It collects, stores, processes and retrieves transaction
data in an organization.
Types of processing
Batch Processing Real Time Processing
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FEATURESOF TPS
Serves mostly at the operational level
Performs daily transactions
Tasks are predefined
Major producers of information Feeder of information to other systems
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APPLICATIONSOF TPS
Manufacturing and Production System
Accounting and Finance System
Human Resource System
Sales and Marketing
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MANAGEMENT INFORMATION SYSTEM
Supports the information needs of the middle level
or tactical level managers.
Gets the information from TPS
Examples: Sales report, inventory system etc
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FEATURESOF MIS
Provide reports to managers on organization
performance
Serves at the control level
Address structured questions Relies on existing data
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DECISIONSUPPORTSYSTEM
Designed for top/strategic level managers for taking
decisions
Features
For semi and unstructured decision making Modeling and knowledge based
Known for effectiveness but not efficiency
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EXAMPLESOF DSS
For fraud detection
Analysis of customer profiles by banks
Used for scheduling, forecasting etc
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THANKYOU