Download - Intro to Business Organization
B U S I N E S S O R G A N I Z AT I O N
I C T 1 0 4
Introduction to
BUSINESSORGANIZATIONS
WHY DO WENEED TO KNOWBUSSINESS?
WHY DO WENEED TO KNOWBUSSINESS?
WHY DO WENEED TO KNOWBUSSINESS?
Successful business = hot ;-)
BUSINESSFUNCTIONS
BUSINESSFUNCTIONS
Human Ressources
BUSINESSFUNCTIONS
Human RessourcesFinance & Accounting
BUSINESSFUNCTIONS
Human Ressources
Customer ServiceFinance & Accounting
BUSINESSFUNCTIONS
Human Ressources
Customer ServiceFinance & Accounting
Administration & IT
BUSINESSFUNCTIONS
Human Ressources
Operations (Production)
Customer ServiceFinance & Accounting
Administration & IT
BUSINESSFUNCTIONS
Human Ressources
Sales & MarketingOperations (Production)
Customer ServiceFinance & Accounting
Administration & IT
BUSINESSFUNCTIONS
Human Ressources
Sales & Marketing R & DOperations (Production)
Customer ServiceFinance & Accounting
Administration & IT
HRHuman Resources
HRHuman Resources
Recruitment & Retention
HRHuman Resources
Recruitment & Retention
Professional Development & Training
HRHuman Resources
Recruitment & Retention
RedundancyProfessional
Development & Training
HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
Liaison with trade unions
HRHuman Resources
Recruitment & Retention
Dismissal
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
Liaison with trade unions
SALESMARKETINGAND
SALESMARKETINGAND
Product – advice on new product development, product improvement, extension strategies, target markets
SALESMARKETINGAND
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
SALESMARKETINGAND
Market Research
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
SALESMARKETINGAND
Market Research
Pricing Strategies
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
SALESMARKETINGAND
Market Research
Pricing Strategies
Sales Strategies
Sales Team
Product – advice on new product development, product improvement, extension strategies, target markets
SALESMARKETINGAND
Market Research
Promotion Strategies
Pricing Strategies
Sales Strategies
Sales Team
Product – advice on new product development, product improvement, extension strategies, target markets
Research & DevelopmentRD
Research & DevelopmentRD
New product development
Research & DevelopmentRD
New product development
Product testing
Research & DevelopmentRD
New product development
Competitive advantageProduct testing
Research & DevelopmentRD
New product development
Product improvements
Competitive advantageProduct testing
Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
Cost savings
FINANCE & ACCOUNTS
FINANCE & ACCOUNTS
Links with all other functional areas
FINANCE & ACCOUNTS
Cash flow
Links with all other functional areas
FINANCE & ACCOUNTS
Cash flow
Raising finance
Links with all other functional areas
FINANCE & ACCOUNTS
Cash flow
Preparing accounts
Raising finance
Links with all other functional areas
PRODUCTIONOPERATIONS
PRODUCTIONOPERATIONS
Production methods
PRODUCTIONOPERATIONS
Acquiring resources
Production methods
PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
Monitoring costs
PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
Monitoring costsEfficiency
PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Projections on future output
Production methods
Monitoring costsEfficiency
CUSTOMER SERVICE
CUSTOMER SERVICE
Publicity and public relations
CUSTOMER SERVICE
Dealing with customer complaints
Publicity and public relations
CUSTOMER SERVICE
After-sales service
Dealing with customer complaints
Publicity and public relations
CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Dealing with customer complaints
Publicity and public relations
CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Handling consumer enquiries
Dealing with customer complaints
Publicity and public relations
CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints
Publicity and public relations
BUSSINESSORGANIZATION
BUSSINESSORGANIZATION
Organization by Type
BUSSINESSORGANIZATION
Organization by Type
Regional
BUSSINESSORGANIZATION
Organization by Type
Global
Regional
BUSSINESSORGANIZATION
Organization by Type
Global
Regional
Local
BUSSINESSORGANIZATION
Organization by Type
Global
National
Regional
Local
BUSSINESSORGANIZATION
BUSSINESSORGANIZATION
Empowerment
BUSSINESSORGANIZATION
DelegationEmpowerment
BUSSINESSORGANIZATION
Hierarchy
DelegationEmpowerment
BUSSINESSORGANIZATION
Authority
Hierarchy
DelegationEmpowerment
BUSSINESSORGANIZATION
Authority
Chain of Command
Hierarchy
DelegationEmpowerment
BUSSINESSORGANIZATION
Authority
Span of control
Chain of Command
Hierarchy
DelegationEmpowerment
ADMINISTRATIONIT&
ADMINISTRATIONIT&
Use of IT systems
ADMINISTRATIONIT&
Managing estates
Use of IT systems
ADMINISTRATIONIT&
Managing estates
Reception
Use of IT systems
ADMINISTRATIONIT&
Managing estates
ReceptionClerical work
Use of IT systems
ADMINISTRATIONIT&
Managing estates
ReceptionClerical work
Overview of quality control
Use of IT systems
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSHierarchical Structure
ORGANIZATIONCHARTSHierarchical Structure
Managing Director
Sales Director Marketing Director Finance Director
A B C D Market Strategy
Research Purchasing Manager
Sales Manager
Accounts Manager
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSPyramidal Structure
ORGANIZATIONCHARTSPyramidal Structure
MD
Middle Management
Workers
Senior Management
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSEntrepreneurial / Centralized
ORGANIZATIONCHARTSEntrepreneurial / Centralized
R&D
Marketing Sales
Production
Finance
MD
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSCollaborative Structure
ORGANIZATIONCHARTSCollaborative Structure
Sales
Marketing
Production
Accounts
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSCircular / Flat
Marketing Sales
ProductionFinance
R&D
ORGANIZATIONCHARTSCircular / Flat
ORGANIZATIONCHARTS
ORGANIZATIONCHARTSMatrix Structure
Project
Marketing
R&DSales
Finance
HR Production
ORGANIZATIONCHARTSMatrix Structure
CHARTSORGANIZATION
CHARTSORGANIZATION
Changes to business structures
CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
Global businesses – more complex structures
CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
Emphasis on communication and collaboration between sections
Global businesses – more complex structures