Emergence(of(Mobile(&(Cloud(Technologies(in(Facility(Management(

Rao$Srinivasa$Chief$Execu3ve$Officer$

Kowni$Technologies$Inc.,$59,$William$Lewis$Street,$Kitchener$

rao.srinivasa@kowni.com$Kowni.com$$

MANAGING(CEUs(AND(CFM®(MAINTENANCE(POINTS(

You$are$eligible$to$receive$Con3nuing$Educa3on$Units$and$Cer3fied$Facility$Manager®$maintenance$points$for$aPending$sessions$at$IFMA's$Facility$Fusion$Canada.$

To(receive(20(CFM(maintenance(points:$Record$your$aPendance$on$your$CFM$Recer3fica3on$Worksheet.$At$recer3fica3on$3me,$submit$your$completed$CFM$Recer3fica3on$Worksheet.$

To(receive(CEUs:$Pay$the$US$15$processing$fee$via$registra3on$$$Log$into$the$APendee$Service$Center$hIp://Knyurl.com/kezzbha$Your$log$in$informa3on$was$sent$to$you$when$you$registered$for$the$conference.$Complete$the$session$evalua3on$then$take$the$five$ques3on$CEU$assessment.$AWer$passing$the$assessment,$you$will$receive$your$cer3ficate$of$comple3on.$CEUs$can$only$be$earned$upon$successful$comple3on$of$the$assessment.$$

Individuals(seeking(CEUs(or(LUs(from(other(organizaKons(must(contact(those(organizaKons(for(instrucKons(on(selfPreporKng(credit(hours.(

Your(Feedback(is(Valued!(

Please(take(the(Kme(to(Evaluate(Sessions(

Log(into(the(AIendee(Service(Center(hIp://Knyurl.com/kezzbha$

Meet(Our(Presenter(s):(Rao(Srinivasa,(MRICS(CoXFounder$&$CEO$

Kowni$Technologies,$Inc.$(Technology+solu.ons+&+Consul.ng+for+Facility+Management+Industry)+rao.srinivasa@kowni.com$$www.kowni.com$Kitchener$(CAN)$$X$Bangalore$(IND)$

Career$stretch$from$Auto$mechanic$to$building$Ford$Motor$Company’s$Greenfield$Car$Plant$in$India$&$making$Ford’s$debut$car$IKON$(C195)$car$as$JD$Power$Quality$car$for$3$years$in$a$row$as$Six$sigma$Director$

Crea3ng$best$prac3ce$library$for$JLLXAsia$Pacific$Countries$and$Facili3es$Management$Top$10$tools,$advising$MicrosoW$&$Cisco$on$the$Campus$projects,$running$APAC$Engg$&$Opera3ons$and$crea3ng$processes$for$Cri3cal$Environment$Management$

Heading$Cri3cal$Systems$&$Engineering,$Facility$Management$as$a$Vice$President$at$Goldman$Sachs$in$India$and$building$Datacenters$&$Facili3es$to$augment$Goldman’s$growth$in$India$from$1000$to$5000$employees$

BTW…Rao is also a qualified graduate mechanical engineer and did his PG Diploma from India’s prestigious IIM-Kozhikode and clocks 22 years of experience

Review(Session(Learning(ObjecKves(

1.  Understand$how$technology$plays$a$role$in$efficiently$managing$facili3es.$$

2.  Find$out$how$to$enhance$asset$life$cycle$with$the$use$of$mobile$and$cloud$technologies.$$

3.  Discuss$the$emergence$of$cheaper$and$more$affordable$technology$solu3ons,$and$how$these$solu3ons$improve$FM's$work.$$

4.  Hear$about$the$overall$benefits$of$using$cloud$and$mobile$technologies$in$facility$management,$including$increased$ROI.$$

DefiniKon:( Facili&es) Management) is) all) about)managing)a) facility) /) property,) by)way)of)managing)a)complex)set)of)independent)service)ac&vi&es,)under)one)single) umbrella) in) a) uniform,) collabora&ve) &)progressive)way.))

IntroducKon(to(FM(&(ComplexiKes(

So….$What’s$in$it$for$me…!??$

1.   House(Keeping(&(Janitorial(2.   Pest(Control(3.   Soa(Scaping(4.   Land(Scaping(5.   Security(Guarding(Services(6.   Security(Monitoring((7.   Concierge(Desk(8.   Facility(Help(Desk(9.   Visitor(Management(

FM(OperaKons(–(TradiKonal(PracKces(

1.   MEP(–(Mechanical(2.   MEP(–(Electrical(3.   MEP(–(Plumbing((4.   CriKcal(Systems((5.   Fire(&(Life(Safety(6.   Carpentry(&(PainKng(7.   Minor(Projects((8.   Churn(Management(9.   Scrap(&(Disposals(10.   Procurement(&(Inventory(

Management(11.   Contracts(Management(12.   Audits,(Regulatory(&(

Compliances((

FaciliKes(Management…(perhaps(the(most(versaKle(act(of(balancing:(

(((Soa(Services ( ((((((Hard(Services( ( (((((((((Business(Services ((

1.   Document(Management((2.   Reprographics(3.   Event(Management(4.   Front(Office(&(Guest(

RelaKons(5.   Travel(&(Business(Services((6.   Ground(TransportaKon(7.   Space(Planning((8.   Cafeteria(/(Retail(Counters(9.   Corporate(CiKzenship(10.   BCP,(Crisis(Management(&(

Change(Management(11.   Environment,(Health(&(

Safety((

…and$many$more$func3ons$to$add$

FM(OperaKons(–(TradiKonal(PracKces(

WPSXGlobal$Head$

WPSXAPAC$

ANZ$

Australia$ New$Zealand$

North$Asia$

China$ Hong$Kong$ Taiwan$$

AsiaXJapan$

Japan$ Korea$

South$East$Asia$

Singapore$&$ASEAN$

South$Asia$

India$$ Pakistan$ Sri$Lanka$

WPSXEMEA$

UK$ Russia$ Switzerland$

European$Union$

North$Africa$

Middle$East$

WPSXAmericas$

WPSXLATAM$

Mexico$ Brazil$

WPSXNorth$America$

USA$

NY$ Chicago$ LA$ Bay$Area$

Canada$

Toronto$ Bri3sh$Columbia$

Typical$WORK$PLACE$SOLUTIONS$(WPS)$Team$Global$Foot$Print$in$Current$Scenario:$

In$this$above$model,$we$have$show$cased$38$different$regional$head$teams$spread$geographically$across$the$world.$$

A$simple$mathema3cal$equa3on$of$what$combina3onal$ac3vi3es$these$32$different$facility$management$func3ons$across$38$geographically$spread$loca3ons$create...$=$

$ $ $38$x$32$=$1,216$

Imagine$the$volumes$of$even$one$single$report$spread$across$these$regions….$

FM(OperaKons(–(TradiKonal(PracKces(

Challenges(/(Tasks(•  Voluminous$Data$to$analyze$

•  Changing$needs$&$requirements$in$the$human$factories…a.k.a.$tech$/$business$parks$

•  Changing$economy$condi3ons…$making$FM$teams$dance$on$a$twin$edged$sword$

•  Cultural$imbalances$across$geographical$loca3ons$

•  TimeXzone$differences$

My(Controlling(M/Csm(•  MS$Office…s3ll.$Thanks$to$Bill$

Gates$☺$•  Burning$my$midXnight$oil$with$a$

side$kick$from$Tim$Hortens$/$Starbucks..$

•  I$hate$mobile$phone,$it$spoil$my$vaca3on$all$the$3me$

•  Want$to$throw$my$blackberry$before$I$walk$the$‘D’$path$

•  My$outsourced$FM$team$is$lucky,$they$have$a$new$job$once$every$3$years$

By(the(way,(I(need(it(asap..(mm..as(on(yesterday….(!?(!(

FM(–(Why(Technology(?(

•  Increased$Produc3vity$•  Increased$Communica3ons$•  Increased$Collabora3on$•  Consistent$Delivery$•  Enhanced$Customer$Experience$•  Data$Mining$&$Analysis$•  Reduced$Wastage$•  Reduced$Risk$$•  Instantaneous…$“Live”$

FM(OperaKons(–(Tech(PenetraKon(

Page$2$We$all$want$affordable$technology…$$

What$is$the$typical$response$one$gets$about$Tech$Interest$against$Investment?$$

FM(OperaKons(–(Interest(v/s(Investment(

Cloud(–(So(What?(

Cloud$Compu3ng$

Common$Infrastructure$

Online$Resources$

OffXline$Access$

Online$Storage$(Elas3c$

Expansion)$

Online$Collabora3on$

Plaxorms$

Third$Party$$Tools$

Integra3on$

Outsource$Processes$

Shared$Applica3ons$

Cloud$Compu3ng$helps$op3mizing$the$collec3ve$requirements$where$users$operate$as$a$global$community$by$sharing$resources$&$infrastructure$

How(Mobile/Cloud(Technology(Help(

•  Collec3ng$data$in$real$3me$

•  Collate$&$Collaborate$relevant$informa3on$

•  Analyzing$the$data$&$Show$casing$the$interpreta3ons$on$a$Live$Dashboard$

•  Send$alerts$on$any$deficiency$in$the$system$

•  Create$virtual$office$in$smart$phones$$

•  Help$increasing$the$quality$of$service,$efficiency,$delivery$and$reduce$the$cost$/$expenses$

How(Mobile(/(Cloud(Work(

Cloud$Solu3ons$to$manage,$• $Energy$Management,$*$Facility$Assets$,$*$SoW$services$

Cloud(Types(• $$Private$Cloud$

• $Virtual$Dedicated$Servers$• $$Public$Cloud$

• $Virtual$Public$Servers$

Mobile(Planorms(• $Near$Field$Communica3on$(NFC)$

• $WIFI$/$Blue$Tooth$• $RFID$• $BioXmetric$/$Re3na$/$Palm$etc.,$• $Magne3c$Strip$

• $Remote$• $Global$Posi3oning$• $GPRS$

Typical(CosKng(on(Cloud(/(InPhouse((

Courtesy:$hPp://betanews.com/2013/11/04/comparingXcloudXvsXonXpremiseXsixXhiddenXcostsXpeopleXalwaysXforgetXabout/$

Cloud(/(Mobile…(Quick(Look(

NonPCloud((Internal(DC)(Challenges$

•  CapXEx$cost$on$Datacenters$

•  CapXEx$cost$on$SoWware$

•  Qualified$personnel$•  Complex$Issue$Resolu3on$

•  Complex$Upda3on$Process$

•  Increased$OpXEx$cost$

Benefits$

•  Dedicated$to$Firm$$•  Very$high$security$

Cloud((3rd(Party(/(CoLo(DC)(Challenges$

•  Shared$Datacenter$Space$

•  Shared$SoWware$–$Security$Threats$

Benefits$•  Seamless$Opera3onal$support$

•  Low$/$Nil$CapXEx$on$DC$

•  Nil$CapXEx$on$SoWware$

•  No$need$of$qualified$personnel$

•  Easier$&$Simple$Issue$Resolu3on$•  Auto$Upda3on$$

•  Less$OpXEx$Cost$

Cloud(Challenges(&(MiKgaKon(

•  $Shared$Data$Center$Space$

•  Security$Threats$

•  Virtualiza3on$is$helping$clients$build$Chinese$walls$across$their$user$space$$

•  Using$the$VPN,$Secured$Gateways$will$help$reducing$the$risk$of$security$threats$

Dash(Board(–(Sample(1(

Dash(Board(–(Sample(2(

Dash(Board(–(Sample(3(

Dash(Board(–(Mobile(

Case(Study(–(M/s(ABC(Inc.,(•  You$have$just$taken$over$as$the$Head$of$Global$Facility$Management$(WPS)$

division$for$Toronto$based$medical$services$company,$M/s$ABC$Inc.,$ABC$has$offices$across$the$Globe$in$34$countries$and$handle$opera3ons$through$regional$offices$as$below:$–  Americas$Regional$Office$in$Toronto$covering$both$North$&$South$Americas$–  EMEA$Regional$Office$in$London,$covering$Europe,$Middle$East$&$Africa$–  APAC$Regional$Office$in$Singapore,$covering$Asia,$Australia$&$New$Zealand$

•  Currently$ABC$is$spending$about$C$$5,000$per$seat$for$employees,$which$costs$the$company$a$whole$sum$amount$of$C$$25,000,000$for$its$5000$employees$based$across$various$offices$in$the$34$countries.$$

•  Management$is$planning$to$expand$the$opera3ons$as$the$market$is$looking$posi3ve$and$the$business$heads$are$projec3ng$the$growth$to$reach$10,000$employees$in$the$next$5$years$tenure.$$$

•  You$are$entrusted$with$the$hard$task$of$reducing$the$cos3ng$by$30%$on$facility$opera3ons$by$the$3me$the$company$reach$their$10,000$employee$target.$Which$is$to$bring$the$costs$to$C$$35,000,000$for$10,000$employees$

Case(Study(–(InformaKon(•  There$are$mul3ple$facility$service$providers$suppor3ng$ABC$across$the$

Globe.$FMX1,$a$mul3$na3onal$facility$services$firm$is$suppor3ng$Americas,$FMX2$is$suppor3ng$EMEA$and$FMX3$is$suppor3ng$APAC.$$

•  All$regions$are$connected$through$business$heads$in$Toronto,$for$soW$services,$engineering$services$&$business$services.$

•  Each$FM$company$has$a$full$fledged$team$to$support$the$opera3ons$in$three$regions.$

•  Each$FM$company$is$offering$manpower,$back$end$support$from$their$corporate$offices$in$various$countries$and$localized$technology$solu3ons$

•  You$are$given$resources$and$authority$to$review$exis3ng$scenario$and$streamline$the$opera3ons.$

•  You$have$been$given$an$assignment$to$use$technology$as$a$tool$to$work$towards$your$goal.$$

Case(Study(P(ObservaKons(

•  There$was$an$audit$carried$out$by$independent$facility$management$consultant$and$following$were$some$of$the$observa3ons:$–  Each$of$the$FM$companies$across$three$regions$equipped$with$independent$help$desk$

team,$which$is$powered$on$24/7$basis$–  Each$team$has$a$space$planner$to$support$opera3ons$in$those$loca3ons$–  On$an$average$40%$of$the$seats$are$always$empty$at$any$point$of$3me,$in$any$of$the$

facility$across$34$loca3ons$$–  Only$in$Philippines$and$Canada,$the$company$operates$24x7$shiWs,$with$over$2,000$staff.$

Rest$of$the$countries$have$only$a$day$shiW$opera3on$–  Due$to$the$nature$of$medical$services,$the$company$cannot$allow$one$team$to$see$

another$team’s$informa3on$and$provide$Chinese$walls$for$all$the$business$units$–  All$the$asset$data$is$recorded$in$excel$sheets$and$the$fm$company$engineers$manage$the$

data$and$send$collated$updates$in$excel$formats.$There$was$high$amount$of$maintenance$ac3vity$found$out$in$India$&$China$as$against$other$countries.$Data$is$available$for$the$last$2$years,$though$the$company$is$in$existence$for$the$last$10$years$

–  There$are$issues$with$seat$u3liza3on$and$people$are$complaining$about$nonXavailability$of$work$sta3on$space,$which$is$alloPed$by$the$space$planner$and$updated$in$excel$formats$

Case(Study(P(Project(Charter(

•  What$is$the$Project$Objec3ve$&$Scope$•  What$are$the$Challenges$

•  What$are$the$Issues$

•  Who$are$the$team$members$

•  What$is$the$3meline$

•  What$are$the$resources$available$(financial$/$decision$making$/$technology$etc.,)$

Case(Study(–(RecommendaKons((

For$aPending$this$$educa3onal$offering$at$$IFMA’s$Facility$Fusion$Canada.$$

Be(sure(to(evaluate(the(session(online(at(the(AIendee(Service(Center(hIp://Knyurl.com/kezzbha(

Thank(You(