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Getting inside the mind of an employer
Phil O’Reilly Business NZ
Association of Supported Employment in NZ
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Who’s on the employer’s mind?
2 people
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What about the workers??
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The good news
There’s an obvious way for an employee to be excellent…
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Questions for you
1. Who are your shareholders
2. Who are your customers
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Win-win (1)
• Helping your clients find employment• Helping them focus on their employer’s
customers & shareholders
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Win-win (2)
The employer also wins from caring for employees
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I learned that...
• Customers come in all shapes, sizes, colours…staff should too
• Every individual different• Everyone can contribute• Attitudes start at the top
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Diversity pays
• Differently abled workers can bring business success
• Committed employees go the extra mile• Employers who get it right – get staff
strengths untapped by other firms
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Doing it right
• A person first• Capabilities • Equal expectations
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Hiring
• No different treatment• Focus on job• Fair interview techniques
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Job fit
• Where best suited• Technology• Train managers & employees• Skills
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Company culture
• Shortlists• Expectations of managers• Affirmation
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No-no’s
• Doing it for show (makes it harder for the employee to care about the customer & stakeholder)
• Hiring for other than commercial reasons
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The challenge
• Commitment at the top• Culture • Best practice • Modelling appropriate behaviour & language• Being open • Working with agencies
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2 more questions
• How well do we know our customers• How can we know them better