Putting Customers
Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016
Expanding Our Horizons at DawnThis week Susan Elias will begin addressing the needs of the Instructional Support Center buildings by running their service calls. Susan met with Demetria Hargrove on Friday and ran the route with her in order to familiarize herself with Demetria’s style. Demetria has been able to address the majority of the ISC calls between 6:00am and 8:00am each morning. This will fit perfectly with Susan’s schedule as she will be able to address their needs during the first two hours of her day. Just one more example of our team putting our customer’s needs FIRST.
FriendlyInformativeReliableSupportiveTechnical
Amanda Medau
Putting Customers
Susan and Demetria made it from the TV Studio to the Finance Office early Friday morning.
Demetria Hargrove Susan
Elias
Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016
HoverCams Headed Out to the ClassroomThis week 2,010 HoverCams began making their way out of the Customer Care Center and into the campuses. Secondary Classroom Teachers received an email from the Instructional Technology Department requesting that they double click HoverCam Flex10 Software from the Zen window and create an area on their desk for the camera to be placed. As the Technicians receive the cameras, they will begin distributing them to the classrooms.
Daily, Mike Grimes has visited the Customer Care Center to pick up the HoverCams to deliver to the campuses. Shown below are Cassandra Slade, Geoff Brown, and David Rodriguez helping to load up the devices.
Cassandra Slade
Geoff Brown
David Rodriguez
Loading up the
HoverCams
Susan Elias pitching in to help as well.
Customer Care CenterPosted by Amanda Medau, Customer Care Center April 15, 2016
Points to Ponder Regarding the Promethean Panels
On Friday, Steven Stone joined the Customer Care Center meeting and provided extensive Promethean training. Steven is a wonderful instructional leader who is able to bring the technology to life.
The Customer Care Center appreciates Steven’s dedication of time to our meetings this year. In fact, after training the Customer Care Center in the morning, Steven held the same training three more times for the Technicians.
Click here to view the CCC presentation.
Customer Care CenterPosted by Amanda Medau, Customer Care Center April 15, 2016
Weekly Words of Wisdom
Do what you can, with what you have, right where you
are.Theodore Roosevelt
Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 8, 2016
Service Request Resolution DistributionJanuary, 2016 – June, 2016
Week
Posted by
Technology Services Daily Status forMonday, April 11, 2016
Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 11, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Service Request Tier Delineation Status
Customer Care CenterPosted by Janette Martinez, Performance Excellence Manager
Network Availability Status at 7:00 a.m. on April 11, 2016 for Core Network and Telecommunications Services
for Mission Critical Systems
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
April 11, 2016
Core Network and
Telecommunicat
ion Services
for Mission Critical
Systems Are Up!
ECN is addressing network
connectivity issues at
Goodson Middle School and
Campbell Middle School.
Posted by
Technology Services Daily Status forTuesday, April 12, 2016
Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 12, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Service Request Tier Delineation Status
Customer Care CenterPosted by Janette Martinez, Customer Care Center
Network Availability Status at 7:00 a.m. on April 12, 2016 for Core Network and Telecommunications Services
for Mission Critical Systems
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
April 12, 2016
ECN is addressing issues at Rennell
Elementary School.
Contact has been made with our district support staff and Harris
County to resolve a Moodle issue.
Core Network and Telecommunication
Services for Mission Critical
Systems Are Up!
Posted by
Technology Services Daily Status forWednesday, April 13, 2016
Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 13, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Service Request Tier Delineation Status
Customer Care CenterPosted by Janette Martinez, Customer Care Center
Network Availability Status at 7:00 a.m. on April 13, 2016 for Core Network and Telecommunications Services
for Mission Critical Systems
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
April 13, 2016
ECN is addressing issues at Rennell
Elementary School.
Contact has been made with our district support staff and Harris
County to resolve a Moodle issue.
Core Network and Telecommunication
Services for Mission Critical
Systems Are Up!
Posted by
Technology Services Daily Status forThursday, April 14, 2016
Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 14, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Service Request Tier Delineation Status
Customer Care CenterPosted by Janette Martinez, Customer Care Center
Network Availability Status at 7:00 a.m. on April 14, 2016 for Core Network and Telecommunications Services
for Mission Critical Systems
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
April 14, 2016
ECN is addressing issues at Rennell
Elementary School.
Contact has been made with our district support staff and Harris
County to resolve a Moodle issue.
Core Network and Telecommunication
Services for Mission Critical
Systems Are Up!
Posted by
Technology Services Daily Status forFriday, April 15, 2016
Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Service Request Tier Delineation Status
Customer Care CenterPosted by Janette Martinez, Customer Care Center
Network Availability Status at 7:00 a.m. on April 15, 2016 for Core Network and Telecommunications Services
for Mission Critical Systems
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
April 15, 2016
ECN is addressing issues at Rennell
Elementary School.
Contact has been made with our district support staff and Harris
County to resolve a Moodle issue.
Core Network and Telecommunication
Services for Mission Critical
Systems Are Up!