december technician meeting - cfisd technology services · 2019. 11. 19. · • experience – •...
TRANSCRIPT
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December Technician MeetingDecember 16, 2015
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Agenda
• Campus Network Support• Software Support• Bond Status Update• Campus Testing Support• Innovation and Accountability• Service Request Support• Inventory Support• Hardware Support
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Campus Network Support
• Networks, Infrastructure and Communication Team Updates
• ECN – Enterprise Communication Network • NMO – Network Management Operations
• Information Services Information Update
Campus Network Support
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Enterprise Communications
Network
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Eliminating single points of failure in the network• Add another ISP• Add another Datacenter• Add Hub Sites with redundant links to the new
Datacenter• Add another dark fiber connection to
each campus• Redesign the core network to be
highly available
Oscar Villar ECN
Campus Network Support
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TelecommunicaTions• Telecomm Analyst for CFISD for 12 years• Communications Technician at Aldine ISD for 7
years • Telecommunications Specialist at Region IV Service
center for 7 years• Have performed duties for Network Support of
LAN/WAN and Wi-Fi systems
Roland Padilla ECN
Campus Network Support
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TelecommunicaTions
• Coordinate repairs, adds/moves/changes with District Contractor MCA Communications to address issues covering all of CFISD relating to
• Telephone• Network• Wi-Fi• Video
• Coordinate with other applicable Vendors that provide service to CFISD
Roland Padilla ECN
Campus Network Support
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Bond Goal 5.1 – VoIP Project• Experience –
• Former Presidio PM, working with CFISD since May 2014• 20 years of telecom experience
• VoIP Project –• Unified district solution• Robust and resilient design• Install equipment at all campuses• Replace 6500 (existing) Phone Sets
• Phone Set Selection committee
Charles Newton ECN
Campus Network Support
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ElizabethMontes
Anna SentiesThomas
Hollister Tony Rogers
ECN
Campus Network Support
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Thomas Hollister - Network Specialist IV - ECN
• Network Support • Primary – Southwest Quadrant• Backup Tony Southeast Quadrant
• Network Electronics Deployment• Installation & configuration of network components,
systems support• Security• HVAC• Building automation• Marquees/Signage, etc.
ECN
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Thomas Hollister - Network Specialist IV - ECN• Facilities project support – New campus
construction / Campus renovations – Work closely with design team to assure that all technology infrastructure components are planned and installed to the highest standards. Monitor projects from planning to completion.
• Cypress Park High School – HS #11 – Opens August 2016• High School #12• Elementary #55• Elementary #56• Jowell ES - Renovation• Pridgeon Stadium / Natatorium• Matzke – New construction
ECN
Campus Network Support
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Tony Rogers, CCNA
• 16 years of experience in IT• Most of my IT experience was in oil and gas• Customer oriented and a team player• There is one CFISD district and we all work for the
children of this district• My objective is to become a resource and an
ally to resolve technology issues on your campuses
ECN
Campus Network Support
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ECN Northwest
• Network group main point of contact for the northwest side of the district (blue side)
• Leading UPS deployment project (district-wide)• 344+ UPS deployed in the HS and MS• Currently deploying UPS elementary north side district
• Leading HVAC Thermostat project (district-wide)• Supporting network campus upgrade in the
north side
Elizabeth Montes ECN
Campus Network Support
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Pink Side of North Side• Rolling out UPS upgrades for Elementary with the
help of Elizabeth, in the preparation for the Switch Deployment.
• Working with Juan in Security to install additional Card Readers at Schools.
• Working on the Wireless Deployment where needed.
• Looking forward to getting to know my technicians in the coming year and I hope to provide support to you where you may need.
Anna Senties ECN
Campus Network Support
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Cable Television Reception• Video System Discussion is a Work in Progress:
• MediaCast
• Vbrick
• Sibme
• Legacy Comcast Connection
ECNPaula Ross
Campus Network Support
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Network Management and
Operations
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Outlook/O365 & idAuto
• Pending online archiving license from Microsoft. This will allow users to archive emails online. We do not want them to archive their emails locally.
• New OneDrive client in beta. Not available (yet) for Windows 8.1
• Continuing to work with idAuto to streamline the user import process and clean up accounts.
Kimberly Osborn NMO
Campus Network Support
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DataCenter 3 RenovationMike Raspet NMO
Campus Network Support
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DataCenter 3 Renovation
Mike Raspet NMO
Campus Network Support
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iSupport• Upgrades
• January 2015 – Version 12.71• November 2015 –Version 14.51
• Working with support to improve performance
• Setup a separate server for testing purposes
Nelda Hanzi NMO
Campus Network Support
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Network Printer Projects• HP Printers (piloted at Francone Elementary)
• Installed and implemented HP JetAdvantage Management software –
• Allows HP the ability to track printer usage • HP also receives notifications service is needed on a printer
• Ricoh Printers• Ricoh is currently updating printers throughout the district. • Added VM server with database giving Ricoh the ability to
monitor and track printer usage and statistics• Working with Doug Baker to add all of the new printers to
the network and setup for scan to email
Ken Gibson NMO
Campus Network Support
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Datacenter Infrastructure Virtualization
• Virtualization
• Storage Area Network ( SAN)
• Blade Server Technology
Michael Diaz & Lance Melancon
Campus Network Support
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Information Services and Applications
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• Director Information Services and Applications (ISA)
• Student data• Employee data• PEIMS – State and
Federal reporting
Information Services and Applications
John Crumbley ISA
Campus Network Support
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Information Services and Applications• Aka ‘The Man’• ISA Operations
Manager• Maintain all student
data in eSchoolPLUS• Programs application
programming interfaces (API) for online digital textbooks
Rodney White ISA
Campus Network Support
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Information Services and Applications• PEIMS Coordinator• Reporting all student
and employee data to the Texas Education Agency (TEA) using the new Texas Student Data System (TSDS).
Norma Blenderman ISA
Campus Network Support
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• ISA Assistant Director• Maintains all employee
data in eFinancePLUS• Including your
paycheck!• Supports additional
employee programs
Information Services and Applications
Eric May ISA
Campus Network Support
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When Reporting Network Issues
•Connectivity
•Location
•Equipment
•Application
•Role
NICLarry Barrios
Campus Network Support
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Report a Network Issue• Connectivity
• Wired• Drop Number, Hubs, or Switches in use?
• Wireless• CFISD1, CFISD_CP, CFISD_BYOT, CFISD_VISITOR
• Location• Building, Room, Drop, Access Point
• Equipment• District, Personal, Tablet, Laptop, Desktop
• Application• Network Drives – G, H, N, S, One Drive; Email, Google Drive• Internet Access - Blocked?, Error Message, Reproducible, Reason blocked?• eFinance Plus, eSchool Plus, Cognos, Other
• Role of Customer• Administrator, Student,
Teacher, Parent
NICLarry Barrios
Campus Network Support
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Additional Topic Submissions
• CheckPro• Inconsistencies with MS Word 2013 • Checkpro Toolbar issues• Lessons students are unable to access
• Substitute Folder utilization• KnowledgeBase Article E2JF691927
DIILarry Barrios
Software Support
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2014 Bond Update
• Bond Information - here
CTOFrankie Jackson
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Campus Testing Support
• TELPAS Schedules have been provided• Calibration - February• March 7 – April 1• Before and After Spring Break• Campus Support
• Secondary Technicians –• Technology Preparation• Campus Direction
• Service Center Technicians –• District Support
TechniciansFrank Adian
Campus Testing Support
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TELPAS Schedule – Week 1TechniciansFrank Adian
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TELPAS Schedule – Weeks 2 and 3TechniciansFrank Adian
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Hardware Support
• Secondary Campus Projector Status• Projectors will be delivered to rooms identified by
submitted service requests• Service Center will deliver projectors to the identified
classrooms at secondary campuses • Some rooms may need a cart to support the projector• Quantity
• High Schools – 122 projectors• Middle Schools – 61 projectors
TSCFrank Adian
Hardware Support
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Innovation and Accountability
• New Training• Food Service – beginning January 2016
• Upcoming Meetings• January 27 – Standard Meeting• February 17 – Standard Meeting• February 24 – TELPAS Information and Oath• April 6 and April 27 – Standard Meeting• May 18 – End of Year
TSCDoug Baker
Innovation and Accountability
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Inventory Update• Excellent Job all around!!• Middle School Campuses
• 9 Campuses completed! • Total completion rate - 85%
• High School Campuses • 6 Campuses completed! • Total completion rate - 82%
• Reminder-Turn in discrepancy forms via iSupport
Completion date:December 18
Completion date:December 18
AASLeonard Chance
Inventory Support
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Service Request Support
• iSupport update complete• 12/15/15 - New update announced - 14.5.1.2
• Additional system component implementation review
• Purchasing• Change
• Use Google Chrome
CCCJennifer Miller
Service Request Support
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Additional Information
• Holiday Coverage
• Customer Care Center closed• Inventory Department – Geoffrey Brown• Jennifer will provide daily escalated support
• Service Center• Equipment to be delivered to the second site• Secondary Campus Projector Installation
Jennifer Miller CCC
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Year’s ClosingOn behalf of the entire Technology Services staff we would like to thank you all for your contributions to the staff and students every day. Our first semester of the 15-16 school year has been a success due to your hard work and dedication. We have accomplished so much in a short period of time. These accomplishments are not possible without the support you provide to the campuses each and every day. Thank you for the energy and support you bring to new endeavors each day. Your continued support is invaluable. We look forward to seeing you in the New Year and until then we wish you a safe and enjoyable holiday.