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eQuality: Continuous Process Improvement for
eLearning Quality
Dr. Richard SchilkeAssociate Dean, Virtual College
Florida State College at Jacksonville
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Our Quality Goal
Student Success While Meeting College
Requirements
(Success, Rigor, and Integrity)
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eQuality Model
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Quality Matters
Broward College, Lisa Ciardulli
Yaping Gao, Dist. Director of Instructional Design,
[email protected], 954-201-6360
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Broward CollegeFDLC 11-09
@ Broward College• QM Membership in June 2008
• “Train-the-Trainer” QM Training: District Director of Instructional Design e-Learning Faculty Associates (22) Resulted in 6 QM-Certified Peer
Reviewers• QM + BC standards = BC Quality
Standards for e-Learning Course Design
• New Faculty Professional Development: New Faculty - “Building Quality Online
Courses” Existing e-Learning Faculty - “Already
Teaching Online? Quality Really Matters!”
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QM Plan Going Forward
Broward CollegeFDLC 11-09
7
ALL New Courses: • Commissioned (BC Certification –
must meet all 40 standards)• Non-commissioned (must meet 30
required standards) Existing Courses, over time:
• Commission Redesign (25 this year)• Voluntary Improvement (Certificate,
Video Camera, Potential Candidate as eAssociate, recognition on website)
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Faculty Recognition - Webpage
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How the Process Works• Faculty speaks to associate dean about
developing (for commissioned, all deans agree)
• Faculty takes required PD training• e-Learning sends course development
agreement to be signed• eAssociate is assigned to mentor faculty
throughout the entire development process• Mid-term & final review w/ faculty,
eAssociate, Assoc. Dean and Instructional Designer
• Approval• Continued assistance, as needed
Broward CollegeFDLC 11-09
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eAssociates Are Key to Success• Built-in group for vetting of new ideas
and technologies – including Quality Matters
• Faculty buy-in• Legitimacy of faculty working w/ faculty
– more personal and more relevant– easier to facilitate – some on every
campus– decreased learning curve over hiring new
staff• Sharing of best practices – eAssociates
and facultyBroward College
FDLC 11-0910
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Results of Implementation• Higher quality courses• Increased student success rates in online
courses (up 5% in past four years)• Master Courses for sharing• Increased number of online
courses/programs• Increased number of technology skilled
faculty• Community building among faculty• Able to maintain academic freedom without
losing out on qualityBroward College
FDLC 11-0911
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Overall Course Benefits of QM
• Alignment of assessments with learning outcomes
• Improved course design - better navigation and directions
• Increased use of grading rubrics• Increased use of discussion boards• More group projects/cooperative learning• More varied learning activities• More diverse assessments• More higher order/critical thinking skills• More student engagement and interaction• Creative use of new technologies and multimedia
Broward CollegeFDLC 11-09
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Sample Course
Broward CollegeFDLC 11-09
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Broward CollegeFDLC 11-09
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FDLC November 2009 Meeting
Quality Matters at MDC
• Developing standards
• Faculty buy-in• Training• Roll out
Ruth Ann Balla, Executive Director
Virtual College, MDC