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Emotional Intelligence
Campus to Career
March 12, 2014
Celine O’Neill
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Beginnings of Emotional Intelligence
• Early 1900s - movement to measure cognitive intelligence (IQ) as predicting success.
• People excelled despite having average intelligence.
• 1980’s - Emotional Intelligence (EQ) received current name.
• Studies linked EQ to personal achievement, happiness, and professional success.
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EQ vs IQ
• EQ taps into an aspect of behavior that is distinct from intellect.
• While IQ is not flexible, EQ can be developed
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EQ vs Personality
• Personality is a result of hard-wired preferences, e.g. introversion vs. extroversion
• Personality traits appear early in life, and they are consistent
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EQ Skills
• There are four EQ skills:
• Personal Competence: Self-Awareness and Self-Management skills
• Social Competence: Social Awareness and Relationship Management skills
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Personal Competence
• Self-awareness is your ability to understand your emotions in the moment and not let your feelings rule you
• Self-management is your ability to use your awareness of your emotions to stay flexible and positively direct your behavior.
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Social Competence
• Social awareness is your ability to accurately pick up on emotions in other people
• Relationship management is your ability to use your awareness of both your own emotions and those of others to manage interactions successfully
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EQ and Health
• Unaddressed emotions strain the mind and body.
• Link between EQ and susceptibility to disease. Stress, anxiety and depression suppress the immune system which is tied to your emotional state.
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EQ and Professional Excellence
• EQ accounts for 60% of success in many types of jobs
• It is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.
• 90% of high performers are also high in EQ
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EQ not a Single Ability nor is it Universally Helpful
• We can have strengths in one part of EQ
• It links well to jobs that require extensive attention to emotion
• New evidence shows that when people hone their emotional skills, they become better at manipulation
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How to Improve Your EQ
• Observe how you react to people
• Do a self-evaluation
• Examine how you react to stressful situations
• Take responsibility for your actions
• Examine how your actions will affect others before you take those actions
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Resources
• The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves, 2003
• Emotional Intelligence 2.0, Travis Bradberry, Jean Greaves and Patrick M. Lencioni , 2009
• Emotional Intelligence, Daniel Goleman, 1995
• “The Dark Side of Emotional Intelligence,” The Atlantic, Adam Grant, 2014