Download - E-Services for Communities
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E-Services for Communities
Judith Molka-Danielsen
May 05, 2004
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Community Administrations are taking a more wholistic approach for adopting e-
Services into their communities.
Communities use of e-services are only one level of e-government. Often these e-services must be introduced and
integrated at community, county (fylke),
state, national and international levels.
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What is e-government? E-government is the use of ICT to interact with citizens and other
sectors.
• E-government uses IT and EC to provide:– Convenient access to government information
and services– Delivery of public services– Efficient and effective method of conducting
business transactions
• Digital online access to information
• Online transaction services for citizens
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http://www.molde.kommune.no/document.aspx?uid=3305http://www.ergoephorma.no/produkter_valg.asp?kat=offentlig
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Categories of e-government
• G2C (Government to Citizen)
• G2B (Government to Business)
• G2G (Government to Government)
• G2E (Government to Employee)
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Major Categories of Applications of E-Government
• Government-to-citizens (G2C)– enabling citizens to interact with the
government from their homes– Citizens Benefits:
• Find all the information on the Web• Ask questions and receive answers• Pay tax and bills• Receive payments and documents
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Major Categories of Applicationsof E-Government (cont.)
– Governments (services)• Disseminate information• Conduct training• Help find employment
– Electronic benefits transfer (EBT) is an example of G2C applications• System relies on a single smart card that
accesses cash and food benefits• Recipients get e-transfers to bank account
or download to smart card• Reduces fraud
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Major Categories of Applicationsof E-Government (cont.)
• Government-to-business and business–to-government (G2B)– E-procurement
• Large amounts of MROs and materials direct from many suppliers
• Uses basically a reverse auction system– E-auctions
• Auction surpluses from vehicles to real estate
• May use 3rd-party site
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Major Categories of Applicationsof E-Government (cont.)
• Government-to-government (G2G)– Intelink—sharing information between
intelligence agencies– Buyers.gov—general services administration– Federal case registry—health and human
services– Procurement marketing and access network—
small business administration
• Government-to-employees— (G2E)– Payment for employees
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Implementing E-Government
• Stage 1: information publishing/dissemination– Individual government departments set up their
own Web sites that provide:• Information about them• Range of services available• Contacts for further assistance
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Implementing E-Government (cont.)• Stage 2: official two-way transactions
– Using legally valid digital signatures and secure Web sites, customers:• Submit personal information• Conduct monetary transactions
– Customers must be convinced that:• System keeps their information private• System is free of piracy
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Implementing E-Government (cont.)
• Stage 3: multipurpose portals– Customer-centric governments enhance
service delivery – Customer needs can cut across department
boundaries, portal allows customers to use single point-of-entry to:• Send and receive information• Process monetary transactions across
multiple departments
– Access to Government managed, centralized databases
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Implementing E-Government (cont.)
• Stage 4: portal personalization– Customers can access a variety of services at
a single Web site• Customers can customize portals with their
desired features• Requires sophisticated Web programming
allowing interfaces• Added benefit is that governments get a
more accurate read on customer preference–Electronic services–Non-electronic services
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Implementing E-Government (cont.)
• Stage 5: clustering of common services– All real transformation of government
structure takes shape here– Customers see a unified package instead of
once-disparate services– Distinction between departments begins to
blur– Recognize groups of transactions instead of
groups of agencies
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Implementing E-Government (cont.)
• Stage 6: full integration and enterprise transformation (see next slide)– Digital encyclopedia is now:
• Full-service center• Personalized to each customer’s needs
and preferences– Old walls defining services are torn down– Technology integrated across new
government structure bridging gap between front and back offices
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Figure 11-6The Stages of E-Government
Source: Deloitte Research (see Wong, 2001).
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Implementing E-Government (cont.)
• Transformation—change is very slow– Implementing G2B
• Build customer trust by increasing:–Privacy–Security–Confidentiality
• Plan technology for growth and customer friendliness
• Manage access channels to optimize value• Weigh insourcing vs. outsourcing• Include strong change management program
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Implementing E-Government (cont.)
• Security issues—concerns include:– Data about citizens stays secure– Privacy of individuals is maintained
• Developing portals (some portal vendors also support government portals)– Tibco.com—Portal Builder– Ca.com—Jasmine ii Portal– Plumtree.com
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ExamplesReference: (next 20 ppt)
Tenester på kommunens breibandsnett
Are Staurset
Ålesund kommune
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Grunnleggande prinsipp
• Eit internt breibandsnett til alle formål (data, video, telefoni, styring, alarm osv.)
• Felles internettaksess og brannmur – forbod mot ISDN-kort i PC-ar
• Alle adm. brukarar lagrer på filserver og alle serverar er samla i eit datarom
• Backup tas via sentral backupløysing• Rektor/lærarar sine PC-ar driftast av IT-personell, og elev-
segment (internett) skilt ut med brannmur.
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Skodje 2002
• 3500 innbyggerar
• 5 skular – 3 barnehagar
• Rådhus - bibliotek – sjukeheim – PU-tiltak
• 1 IT-konsulent
• Oppringt ISDN
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Skodje sitt intranett 2003
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Nettbaserte tenester• Ulike PC-baserte system• Telefoni (IP-apparat, IP-pbx, faxsystem,
unified messaging)• Kortlesarar, adgangskontroll (dører,
garasjeporter)• Stemplingsur / fleksitid og styring av
tel.samtaler • Video-overvåking• Tidstyring (ntp) • Alarmar (innbrot, fukt, heis osv)• Bygningsdrift (styring varme, ventilasjon osv) • Betalingsterminalar (Bankaxept)
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Arkitektur
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Beskytta internett-tilgang
• Brannmur• VPN-støtte• Intrusion detection / prevention • Epost / Spam-filter• Virus-filter• Innhalds-filter
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PC-drift er bandbreddekrevande
• Automatisk MS sikkerhetsoppgradering
• Programvareoppgradering
• Automatisk antivirus-oppgradering
• Remote control av PC-ar
• Inventory
• Helpdesk
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KOMBI:Intranett og
Internett-publisering
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eHandel og Fakturabehandling
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Elektronisk arkiv - NOARK4
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Gruppevare
• MS Exchange
• Lotus Notes
• MS Sharepoint server
• Quickplace
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”Soft”-telefon og IP-telefon
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Telefoni over datanettet
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Nettkatalog
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SD-anlegg• ”Vaktmesterteam” medfører at vaktmester
er utilgjengeleg når behovet er størst.• Alle SD-anlegg på intranett medfører at
ventilasjon og varme i alle bygg kan fjernstyrast frå alle PC-ar i nettet.
• Temperatur, fukt osv. blir automatisk logga og gir automatisk alarm på terskelverdiar 24/7.
• Enøk-innsparing uten å reise rundt for å slå av.
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Alarm-løysing• ALTEL krev ISDN GT + eige abonnement (ca.
9k/år)• Blir polla med jamne mellomrom for å verifisere
at den er operativ = dyr i drift• Tiltak:
Knytte alarmanlegg til interntelefonisystemet med unikt telefonnr og oppgradere alarm-sentralen (brannstasjonen) til å basere seg på oppringers nr. Heisnødtelefon er ”hotline” definert til alarmsentral. Polling over internt telenett er sjølsagt gratis og kan skje med 10 minutts intervall.
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Betalingsterminal• BTK-klient i PC frå Tordivel software• Kortlesar tilkopla PC via 9pins ser.
kontakt• PC-brukar tastar beløp på PC• Kunde taster 4 siffer kode + OK• Transaksjonen går over intranett
til rådhuset og via FR til BBS • Eliminerer behovet for ISDN GT
tilkopling for bet.term.• Typisk: kommunekasse, legevakt,
søppeldeponi, kino, kulturhus, P-selskap, helsestasjon, havnekontor osv.
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Tid• Alt utstyr i nettet bør synkroniserast (ntp)• Nye off. bygg bør kablast slik at dørlåsar kan
styrast elektronisk, fx opp kl 08 og låst kl 16.• Låserunder morgen og kveld er bortkasta
tid.• Test-prosjekt: Ringeklokker på ein skule i
Ålesund er styrt vha Linux/ntp.• Klokker styrt av ntp trengst aldri å justerast !• Billigste ntp-klokke er ein 486 PC
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Videokonferanse ????• Moden teknologi – enkelt å etablere
opplegg• Billig i drift over IP (intranett / internett)• IT-avd. har 2 enheter som fungerer teknisk
godt, er uttesta, bruker 512kbit/s og grei bildekvalitet.
• Men i det daglege er nytteeffekten begrensa – det blir mest ”gimmick”. Tvert imot, papirhaugane på kontoret egnar seg vanlegvis ikkje for video.
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Reference: (next 2 ppt) LÆRING OG UTVIKLING I HARAM
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Stimulere til ny nærings-verksemd
Tilgong til menneskelege ressursar og kompetanse
Beste IT-tilbod
Kompetanseutvikling
”Haram skal satse på nyskaping og legge til rette for en nærings- struktur som også i framtida er konkurransedyktig”
Nyskapande ressurs-samordning
Relasjonsbyggingskule - næringsliv
Utvikling og bruk av IKT
Haram-modellen: Strategisk rammeverk 2003 →Fokus: Kompetanseutvikling
Visjon
Mål
Strategi
Delstrategiar
Innovasjons-studio
Inkubator
IBDNæringsfond
Breibands-utbygging
Tiltak Pedagogisk utviklings-arbeid IKT
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Organisering delprosjekt: Pedagogisk utviklingsarbeid i skulen
FLU - Pedagogisk utviklingsarbeidMål 1: ”Ta i bruk tyngre IT-applikasjonar i eksisterande arbeidsmåtar”Mål 2: ”Utvikle nye samarbeidsformer mellom skular, skule-heim, skule-næringsliv og skule-lokalsamfunn”
Konseptutviklingsgruppe- utvikle bruksområde for ny programvare i
undervisninga- stå for innkjøp av egna utstyr- løyse eventuelle kompatibilitetsproblem- ha støtte- og opplæringsfunksjon overfor dei andre gruppene
Basisgruppe- utvikle bruk av multimediale uttrykksformer i skulen- opplæring i basisferdigheter innan lyd, bilde og video for elevar/lærarar på grunn- skulane- bruke Learning Village som samarbeidsplattform
Heim-skule kommunikasjon- arbeide for å auke bruken av LV i kommunikasjonen mellom heim – skule
”Boka som snakkar”- med utgangspunkt i ”Boka som snakkar” utprøve og vidareutvikle multimedia- område innafor tilpassa opplæring mot den individuelle elev- vurdere andre verkty- program
E-læring Språkerfaringsutveksling og samarbeid om lese-/skrive-opplæring i små-skulen
1-13 US gruppe- i hovudsak arbeide med relasjonsbygging ungdomsskule – vgs for auka læring og ressurs-utveksling- opplæring og bruk av lyd, bilde og video
1-13 Samordningsgruppe- tilrettelegge og styre arbeid med tiltak for relasjonsbygging, ressursutveksling og samordning gjennom det 13-årige skuleløpet- særleg fokus på samarbeid ungdomsskule - vgs
1-13 VGS gruppe- i hovudsak arbeide med relasjonsbygging ungdomsskule – vgs for auka læring og ressurs- utveksling- opplæring og bruk av lyd, bilde og video
E-læring Matematikkerfaringsutveksling og samarbeid om matematikk i barne-skulen
Learning Village- tilrettelegge, gi opplæring og støtte til utvida bruk av LV med tiltak for relasjonsbygging, ressursutveksling og samordning gjennom det 13-årige skuleløpet- særleg fokus på kommunikasjon
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Examples of Levels of E-government in Norway
www.odin.dep.no
www.mr-fylke.org
www.molde.kommune.no