for EMPATHY LAB by JONATHAN LUPO @userexperience

companyan

2013 DIGITAL TACTICS

SOCIAL RECOMMENDATIONS

BEHAVIOR-BASED RECOMMENDATIONS

TABLET APPLICATIONSMARTPHONE APPLICATION

SERVICE DESIGNAPPLICATION DESIGN

REACH

DEVICE OPTIMIZATION

ENHANCEMENTS

COST

ACCURACY

SERENDIPITY

TECH COMPLEXITY

COST

MOBILE

SOCIAL

E-READER

M-COMMERCE

MULTI-CHANNEL

MULTI-CONTEXT

MULTI-YEAR

USER-CENTRIC

NATIVE APP

RESPONSIVE WEB DESIGN