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The Recipe for Great Client Relations
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The ability to adapt to cultural situations and not just how to make someone from a different culture feel comfortable around you
A necessary skill set needed to effectively compete in a global environment
Made up of four different capabilities
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According to David Livermore, Ph.D. author of Leading with Cultural Intelligence: The New Secret to Success “Cultural intelligence (CQ) is the capability to function effectively across national, ethnic, and organizational cultures.
It is:
• A four-dimensional model
• A four-step cycle
• Different from emotional intelligence
• A repertoire of skills
• An inside-out approach
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Avoid miscommunication by understanding differences in culture and communication styles
Understanding communication styles save time from putting out fires later on.
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Intellectual Property
International Law
Commercial Law
Humanitarian Law
Criminal Law
Family Law
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A set of rules and practices to follow
Having a best friend from a different culture
The ability to speak a foreign language
Believing all men and women are created equal
Interacting with an apologetic attitude with other cultures
Just confined to personal interactions, but also involvements business and professional interactions
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Drive
Knowledge Strategy
Action
The Four Cycle of Cultural Intelligence
Drive
Knowledge
Strategy
Action
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Motivation & Confidence
Drive
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Similarities & Differences
Knowledge
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Awareness & Planning
Strategy
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Flexibility & Adaptability
Action
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Determining where you’re CQ level is
Authentic vs. Unauthentic approaches
Creating a personal CQ model
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Identify your weakest dimension
Read books (visit www.davidlivermore.com for suggestions)
Memoirs
Biographies
Go to the musuem
Learn a new language
Attend cultural celebrations
Travel
Take a class
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Paralegal Rainmakers Website: www.prainmakers.com
Email: [email protected]
Phone: 888-734-5554
Suggested Reading: Leading with Cultural Intelligence: The New Secret
to Success by: David Livermore, Ph.D.
The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy