2012.06.20 mba time management and client relations
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Honored to be a part of the MBA\'s Best LPM Practices seminar today. Enjoy!TRANSCRIPT
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KEEP YOUR EYES ON THE KEEP YOUR EYES ON THE PRIZEPRIZE
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Stop interruptions. Stop interruptions.
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The Time MapThe Time Map
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Control your e-mail Control your e-mail flood. flood.
•
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O.O. onlyonly
H.H. handlehandle
I.I. itit
O.O. onceonce
Paper or email:Paper or email: DoDo DelegateDelegate DumpDump
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You don’t need to take every You don’t need to take every potential client that walks in your potential client that walks in your
doordoor
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Time to Re-Learn the “A, Time to Re-Learn the “A, B, C’s”B, C’s”
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FIRST STEP: ACCEPT ONLY YOUR FIRST STEP: ACCEPT ONLY YOUR IDEAL IDEAL CLIENT?CLIENT?
To Find Your ideal client: To Find Your ideal client:
Will pay you a fair rate for your work.Will pay you a fair rate for your work.
Will respect your time.Will respect your time.
Respects Your Opinion.Respects Your Opinion.
Maybe, even loyal.Maybe, even loyal.
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Set the rulesSet the rules Do not be shy about discussing feesDo not be shy about discussing fees Do not reduce your priceDo not reduce your price Do not devalue your serviceDo not devalue your service Make certain the client understands Make certain the client understands
your policyyour policy Pre-determine the appropriate retainerPre-determine the appropriate retainer
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Get Happy – Fire Get Happy – Fire Some ClientsSome Clients
Don’t spend hours on no or low-Don’t spend hours on no or low-profit clients if that time can be profit clients if that time can be spent on higher-profit mattersspent on higher-profit matters
Remember your 80/20 Rule!Remember your 80/20 Rule!
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SAY GOODBYE WITH SAY GOODBYE WITH AFFECTIONAFFECTION
DISENGAGEMENT LETTERDISENGAGEMENT LETTER BUT, A MARKETING LETTERBUT, A MARKETING LETTER