Download - Creating a Collaborative Culture @ Work
Creating a Collaborative Culture @ Work
Kat Mandelstein, PwC Digital@katmandelstein #reinventwork
www.pwc.co.uk
PwC
EngagementEnabling digital
interactions between
employees, partners
and customers in a
more engaging,
seamless way.
DigitizationDigitizing business
processes to improve employee productivity,
supplier interaction, and customer satisfaction.
DisruptionTransforming business
through innovative models that don’t exist in the market today.
It is not just about the technologies. It’s about new ways of solving problems, creating
experiences and accelerating business growth.
@katmandelstein #reinventwork 2
PwC33
Demographic shifts
Shift in global economic power
Acceleratingurbanization
Resource scarcity and climate change
Technological advances
Five inescapable megatrends are acting together and driving change.
Disruptive forces are rapidly reshaping our world.
What’s your Work Wish?
39% 48%
17% 2015 PwC UK Survey Megatrends http://pwcmegatrends.co.uk#mylifeconnected
I wish I could better manage my worklife balance
I wish I could be more organized at work
I wish I could better manage my work relationships with colleagues, clients and management
PwC
Hierarchical and central structure
Investing in capital infrastructure
Sequential and linear
Instinct driven
Episodic and transactional
Disrupted
Don’t be disrupted….
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PwC
Hierarchical and central structure
Investing in capital infrastructure
Sequential and linear
Instinct driven
Episodic and transactional
Disrupted
Organic and distributed structure
Investing in customer centricity
Incremental and iterative
Insight driven
Participatory and engaged
Disruptor
Be the Disruptor!
@katmandelstein #reinventwork 5
PwC
Working in a world in beta requires a new approach
You don’t need a digital strategy
You need a business strategy for the digital age
Inertia is a bigger risk than innovation
Be born a disruptor . . . or become one
Adapt to the future, today
Strategy & execution are peers
Digital and Physical are blurring more every day
The winners are thinking BIGGER
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PwC
What do you need to do to thrive in the world in beta?
You organization needs to focus on three things . . .
Embed speed and agilityby design, everywhere
AgileOrganization
Use ‘degrees of freedom’to create advantage
EmpoweredOrganization
Create a new level of trust
TrustedOrganization
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PwC
Everyone in the organization has an active role
The winners promote diversity of talent, enable communitiesand have inspiring leadership
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PwC 9
It’s time to Reinvent Work
“Think differently. We get awfully wedded to what might have been successful in the past, and that sometimes can trap us.”
– Nancy Schlichting, CEO, Henry Ford Health System,
PwC 18th CEO Survey
The way we work has not fundamentally changed in the last 30 Years
7
• Businesses are working hard to innovate and
transform, yet most have not yet seized the
opportunity to change the way their people
work.
• Companies without modern work methods
and tools move more slowly, ultimately taking
4x longer to achieve business results.
CEOs are realizing that reinventing the way their organizations work can drive measurable performance gains in value,
growth and leadership.
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• The lines between work and life are permanently blurred – people want to work the way they live
• They want to be constantly connected – with anytime, anywhere access to information that enhances their everyday experience
• Leading companies today realize they need to respond to this seismic shift to attract and retain top talent
78% of Millennials
believe access to technology makes them more effective at work
- PwC “Millennials at Work,” 2015
Rewiring Work to be more like Life
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● Create
individually
● Communicate
statically
● Comment in
isolation
● Consolidate
asynchronously
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● Create together
● Communicate
dynamically
● Store, access,
and share files
in real-time
● Share ideas
The way most organizations
work is typically linear, individual
and repetitive
Activeengagement
shatters theseconstraints
Reinvent Work by recharging Productivity
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• The ideas with the largest impact are created by boundaryless groups
• The innovative workforce is not hierarchical – org charts don’t create innovation, adaptable teams without walls and the ability to cross-team do
• Adaptable teams need digital access to share and tap into information and data
71% of CEOs
believe digital technologies are creating quite high or very high value in
innovation capacity
Reinvent Work by reinventing Innovation
@katmandelstein #reinventwork 13
• Capturing, sharing and using organizational knowledge and data should be an accelerator to innovation, not a roadblock
• Knowledge Management today is a labyrinth with thousands of documents, subjective document ratings, multiple versions, tags-gone-wild and confusing or lacking taxonomy
• Reinventing Knowledge Management with best-in-class search and storage capabilities that will spark organizational intellectual firepower and makes sense of big data within an organization
62% of the average knowledge
workers day is lost in buried in email and information on their devices
Reinvent Work by reimagining Knowledge Management
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• Getting the right capability, to the right place for the right problem, at the right time will be key
• Providing the virtual workforce with a secure platform to collaborate and innovate on will be key
• Rapidly integrating workforce capability (employee + freelance) into teams that are immediately productive is critical
• We will need to locate, engage, on & off ramp this new workforce seamlessly as they engage and bring their unique capability to multiple brands
The workforce is transforming –engaging the global multi-generational
workforce + freelancers is key
Reinvent Work by redefining the Workforce
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Approach
▪ Mobilize your workforce to compete in new ways
▪ Redefine your core business processes and operating models to create new sources of business advantage
Achieve Strategic Alignment
Set up program
leadership,
governance,
objectives aligned to
business strategy
and monitor progress
Design Reinvent Work Solution
Assess, design and
implement Reinvent
Work solution
tailored for your
enterprise including
business processes,
policies and
technology
Drive Adoption & Create New Value
Create adoption plan
including launch
strategy, real-time
adoption dashboard
with actionable KPIs,
achieve outcomes
and build momentum
Define a New Velocity & Agility
Evolve existing
business processes
using prioritized use
cases and employee
journeys to define
the roadmap then
iterate on right
approach
1 2 3 4
SustainAssess LaunchPilotDesign
It’s a cultural journey not a software installation
@katmandelstein #reinventwork 17
PwC
Driving business value in your organization
Source: Jive Customer
Study 2013
Enterprise Collaboration has been shown to provide tangible
benefits to the enterprise
Bu
sin
es
s V
alu
e
Investment Required(Complexity & Risk)
Low
High
High
Quick Wins
Money PitsLow-Hanging Fruit
Must Haves
Enablement
Onboarding
Intra-Team Collab.
Cross-Team Collab
Specialist Network (Internal)
Project Mgmt
Knowledge Mgmt
InternalComms
Global Access
Prod. Dev (Internal)
e-discovery
Defining and prioritizing use cases with measurable return on investment is key
• Improved employee experience
• New operational efficiencies
• New revenue growth opportunities
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PwC
What are the dimensions that can really moveemployees to engage?
Focused thought and energy that inspire and direct and are cascaded through the organization
1 - Leadership 2 - Development
Tools, coaching and training that allows employees to continuously learn and grow personally and professionally
3 - Recognition
The hand, heart and mind are recognized and rewarded to motivate employees to do their best work
4 - Culture
The shared assumptions that drive organizational norms for how people interact and get work done
Connected Employee Experience
Vision and Strategy
ManagementDay to day
workLearning &
DevelopmentRewards Achievement Environment
Flexibility & Diversity
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Reinventing Work at PwC
▪ Pwc Spark
▪ Going Google
▪ PwC One
PwC
PwC Spark our first truly global enterprise collaboration platform
158countries
776offices
taxassuranceadvisoryinternal services
WHO:
To provide one common global social enterprise intranet platform that accelerates our ability to connect with each other and collaborate together creating value for ourselves and our clients.
WHAT: “THE CHALLENGE”
WHERE:
195,400+employees
HOW [MANY]:
PwC
PwC is Going Google
Google brings the advantages of consumer-like technology into the enterprise that the best talent expects. We will close the gap between user experience and user expectation.
1
We will be able to manage risks and costs, while setting the path to be more agile to react to a changing business environment.
2
3 Google expands capabilities our people need to deliver data driven services our clients demand in an increasingly data driven world.
As one of the world’s most innovative companies, Google will work with us to build a strong joint business relationship that will differentiate against the competition.
4
Google brings a secure, robust set of collaboration solutions. 5
This provides us with a unique opportunity to be the key competitor. We can transform with a game changer, rather
than just incremental improvement.
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PwC
Harnessing our collective expertise with PwC One
What is One?
A collaborative offering for our clients that enables everyone in PwC, regardless of grade, location or Line of Service to engage with each other to help solve a client issue.
Why?
To connect with people across the Firm regardless of grade or location in order to help a new or existing client and to experience first hand how powerful PwC can be.
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PwC
Thank You
Contact me:
Kat Mandelstein
Twitter: @katmandelstein
Mobile +44 7889.642759
www.pwc.co.uk
© 2015 PricewaterhouseCoopers LLP. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers LLP which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.
@katmandelstein #reinventwork