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Core Administrative Processing Support Centers
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CAPS Centers
The Shape of Things to Come- A Strategic Opportunity -
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Shared Services: Lessons Learned
HR processes are inefficient due to:• Complicated policies and procedures• Too many transactions• Manual processing retained when not required• IT not fully leveraged
Transactions staffed fractionally by generalistsTechnology implemented w/o focus on end user
For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices
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Shared Services: Characteristics
• Customer driven transactions• Clear communication of expectations• Regular measurement and feedback• Productivity improvements through
automation• Aggregation of transactions
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Advantages of CAPS
Why a CAPS Center?• Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA)• Higher accuracy, more timely processing• Easy access to HRS subject matter experts
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CAPS Centers
What does a CAPS Center Do for You?
• Personnel paperwork processing• Data entry• New Employee Registration (NER)• FICA compliance• Creation of EMPLIDs• Problem solving• Imaging• Position Management• Work Authorization Reports
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How Do You Create CAPS?
Develop a Written Service Agreement
• Details HRS and Division expectations• Includes measures of service• Provides for annual and periodic reviews• Specifies process for dispute resolution
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History and TimelineCore Administrative Processing Support Centers
at the University of Missouri:
CAPS Centers
2003
2004
2006
2007 2009
2010
Administrative Services
Provost Office
Office of Research
Student Auxiliary Services
Journalism Engineering Law, Library (JELL)
CAFNR / HES / Vet Med (CHEVET) Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs
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Current CAPS Centers
Internal CAPS
Administrative Services , Chancellor, University Affairs & Provost
Journalism, Engineering, Law & Libraries
CAFNR (Agriculture), Human Environmental Sciences (HES) & Veterinary Medicine
Office of Research
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RolesSupervisor communicates personnel
change to Department Designee
Department Designee submits CAPS Request Template to CAPS Center
CAPS Center processes ALL personnel paperwork and either keys into PeopleSoft or sends electronically to Payroll to be keyed (depending on type of action)
All other personnel activity will be forwarded to Payroll to be keyed as they currently are today, such as:
• Pay changes• Leaves of absence• Additional pays• Data changes• Transfers
Hires/rehires/terms keyed by CAPS Employees on payroll quicker Fewer hand-drawn checks Timely terminations = fewer overpayments
Expedites:• IDs, Email & Class rosters• Benefits enrollment
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What’s Next?
• Finalize Service Agreement• CAPS Center Staff will schedule visits to
discuss:• CAPS request template• New Employee Registration(NER)• Transition and training activities• Questions/concerns prior to Go-Live• Profiles from your various areas
• Go-Live• Post-implementation visits
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