core administrative processing support centers
DESCRIPTION
Core Administrative Processing Support Centers. CAPS Centers. “ CAPS ” = C ore A dministrative P rocessing. S upport Center. The Shape of Things to Come - A Strategic Opportunity - . Shared Services: Lessons Learned. HR processes are inefficient due to: - PowerPoint PPT PresentationTRANSCRIPT
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Core Administrative Processing Support Centers
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CAPS Centers
The Shape of Things to Come- A Strategic Opportunity -
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Shared Services: Lessons Learned
HR processes are inefficient due to:• Complicated policies and procedures• Too many transactions• Manual processing retained when not required• IT not fully leveraged
Transactions staffed fractionally by generalistsTechnology implemented w/o focus on end user
For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices
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Shared Services: Characteristics
• Customer driven transactions• Clear communication of expectations• Regular measurement and feedback• Productivity improvements through
automation• Aggregation of transactions
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Advantages of CAPS
Why a CAPS Center?• Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA)• Higher accuracy, more timely processing• Easy access to HRS subject matter experts
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CAPS Centers
What does a CAPS Center Do for You?
• Personnel action processing• ePAF approval and data entry of actions not
currently supported by ePAF• New Employee Registration (NER)• FICA compliance• Creation of EMPLIDs• Problem solving• Imaging• Position Management• Work Authorization Reports
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How Do You Create CAPS?
Develop a Written Service Agreement
• Details HRS and Division expectations• Includes measures of service• Provides for periodic reviews• Specifies process for dispute resolution
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History and TimelineCore Administrative Processing Support Centers
at the University of Missouri:
CAPS Centers
2003 2004 2006 2007 2009 2010
Administrative Services
Provost Office
Office of Research
Student Auxiliary Services (EXTERNAL)
Journalism Engineering Law, Library
CAFNR / HES / Vet Med Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs
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History and Timeline (continued)
Core Administrative Processing Support Centers at the University of Missouri:
CAPS Centers
May 2011
Office of Research
College of Arts & Science (Students only)
Graduate School
College of Business College of Education
July 2011 August 2011
November 2011
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History and Timeline (continued)
Core Administrative Processing Support Centers at the University of Missouri:
CAPS Centers
Student Affairs
Alumni & DevelopmentEnrollment Management
2012 Late 2013 2014
UM System
July 2013
NER Only divisions join with ePAF implementation
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Current CAPS CentersFull CAPS NER Only Non-CAPS
Administrative ServicesCollege of Business
College of Education Enrollment Management
Journalism Engineering
Law Libraries
Graduate School Division of IT UM System
Office of Research Arts & Sciences Students
Student AffairsCAFNR (Agriculture)
Human Environmental Sciences (HES) Veterinary Medicine
University AffairsAlumni & Development
Provost Chancellor
Truman School of Public AffairsSchool of Health Professions
Intercollegiate AthleticsSchool of MedicineSchool of Nursing
Arts & Science Faculty & Staff
Extension
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RolesSupervisor communicates personnel change to Department Designee
Department Designee submits ePAF (or email for actions not yet supported by ePAF)
CAPS Center processes ePAF approvals and data enters non-ePAF actions
CAPS Center provides additional support to CAPS Departments including, but not limited to:• New Employee Registration (NER) to verify completion of onboarding paperwork• Manage FICA Compliance• Management of work authorization for non-resident aliens• Emplid Creation• More services to come in 2014
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What’s Next?
• Finalize Service Agreement• CAPS Center Staff will schedule visits to
discuss:• ePAF approvals and processing• New Employee Registration(NER)• Transition and training activities• Questions/concerns prior to Go-Live• Profiles from your various areas
• Go-Live• Post-implementation visits
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