Download - Consumer Guide To
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Consumer Guide to
Selected New York State HospitalsSeptember 2003
2003 Public Policy and Education Fund of New York, 94 Central Avenue, Albany, New York 12206; 518-465-4600.http://www.citizenactionny.org/.
Support for the Public Policy and Education Funds research on health coverage issues
comes from the Robert Sterling Clark Foundation and the New York Community Trust.
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1
Hospital Where to call
Services
Covered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
HowLong
until getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
ALBANY
AlbanyMedicalCenter
Call Patient Billing Services at518-262-2497.Must ask for Application forFree Charity Care Program.
In-patient andoutpatient services
Must applywithin 15days of
receivingservices.
48 hours Yes No
MemorialHospital ofAlbany
Call Patient AccountingDepartment at 518-427-3396 toask for Reduced Chargeapplication.
In-patient andoutpatient services
? 30 days Yes Yes
St. PetersHospital
Call Business Office at 518-525-1435 to ask for MercyCare Benefits ProgramApplication.
In-patient andoutpatient
services, co-pays,some dental and
prescription drugs(but NOT durable
medical equipment)
Approvalgood forone year.Must re-
apply eachyear
2-3 weeksAvailable byappointment
No
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by free care policies. For example: if you go to the emergency room and you have an x-ray, the
free care policy covers only the cost of the x-ray machine and the hospital personnel who run the machine. The free care policy does NOT cover the cost of the special
physician (radiologist) who read the x-ray to determine if there was a problem that needed to be treated..3
Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid; some hospitals are willing
to help patients apply for Medicaid.
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Hospital Where to call
ServicesCovered
1(does NOT include
private physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti lapplicationprocessed
BINGHAMTON
Our Lady of
LourdesMemorialHospital
Call Patient Financial
Assistance Program at 607-798-5506 to ask for anapplication.
In-patient and
outpatient services(may cover co-paysand deductibles)
Until bill is
incollection*
Varies No No
United HeathCare ServicesHospital Inc.
Call Collection Department at607-762-3035 to ask for anApplication for FinancialAssistance.
In-patient andoutpatient services
Must applywithin 14
days.Varies
NoYes, if
applicationis complete
BRONXVILLE
LawrenceHospital
Contact Financial Counselorsat 914-797-1000 to ask aboutavailable financial assistance.
All servicesprovided by
hospital? ? ? No
BUFFALO
Kaleida Health(IncludesBuffalo Genl &
Millard FillmoreHospitals)
Call Customer Service at 716-690-2228 to ask for a
Community Care application.
In-patient andoutpatient services(may cover co-pays
and deductibles)
Must applywithin 5days.
Approvalcovers 1 yr.
30 days No No
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
*Updated information since survey was initially completed because Lourdes has recently improved its policy.
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Hospital Where to call
ServicesCovered
1(does NOT include
private physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti lapplicationprocessed
BUFFALO continued
Erie CountyMedicalCenter
Call the Reduced Fee Care
Office at 716-898-5896 to askfor an application. If needprescription drug coverage,need to ask for separateapplication form.
Inpatient and most
outpatient services.Separateapplication forpharmacy coverage.
Approvallasts 6
mos. (Last3 mos. ofbills can beincludedwhen apply.)
2-4 weeks No No
Mercy Hospital(Buffalo)
Call Credit Department at 716-828-2932 to ask for informationabout financial assistance.
All services billedby hospital
? ? No No
SheehanMemorialHospital
Call 716-848-2000. Developinga sliding fee scale no otherinformation available.
? ? ? ? ?
Sisters ofCharity
Call Credit Office at 716-862-1971 to ask for application forfinancial assistance.
All servicesprovided by
hospital? 2 weeks No No
CORNING
CorningHospital
Call Social Work Office at 607-
937-7651 to ask for Applicationfor Charity Care.
? ? ? ? ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered
1(does NOT include
private physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti lapplicationprocessed
CORTLAND
Hudson ValleyHospitalCenter
Contact the FinancialDepartment at 914-737-9000 no other information available.
? ? ? ? ?
DOBBS FERRY
CommunityHospital atDobbs Ferry
Call 914-693-0700. Mustsubmit Letter of Hardship toget a fee reduction up to 50%.
? ? ? ? ?
ELMIRA
Arnot OgdenMedicalCenter
Call Social Work office at 607-737-7734 to ask for applicationfor Arnot-Ogden CommunityCare Program.
Most servicesprovided byhospital EXCEPTservices under $100and Medicare co-pays & deductibles)
Must applywithin 6months.
6-7 daysAvailable by
phone?
St. JosephsHospital atElmira
Call the hospital at 607-737-7805 to ask for application forCharity Care Program.
All servicesprovided by
hospital
Must applywithin 6months.
? ? ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered
1(does NOT include
private physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
JAMESTOWN
WomansChristianAssociationHospital
Call CustomerService/Business Office at716-487-0141 to ask for FreeCare application.
All services
provided byhospital
? 1 week Yes No
MIDDLETOWN
OrangeRegionalMedicalCenter
HortonCampus
No information available. Call845-343-6161.
? ? ? ? ?
MOUNT VERNON
Mount VernonHospital
Must see Hill-BurtonCoordinator to fill outapplication at the hospital; call914-664-8000 ext. 4757.
All servicesprovided by
hospital EXCEPThome care
? ? ? Yes
1 Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered
1(does NOT include
private physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEWBURGH
St. LukesHospital
No information available. Call845-537-7711
? ? ? ? ?
NEW ROCHELLE
Sound ShoreMedicalCenter ofWestchester
Contact Finance/PatientAccounts at 614-632-5000 toask about sliding scale andpayment plan.
? ? ? Yes ?
NEW YORK CITY - BRONX
Jacobi MedicalCenter (HHC)
Call 718-918-5000 to ask aboutself-pay program or sliding feescale program. 4
All servicesprovided by
hospital? ? Yes ?
LincolnMedicalCenter. (HHC)
Call 718-579-5000 to ask aboutfinancial assistance and feescale.4
All servicesprovided by
hospital? ?
Available byphone
?
North CentralBronx Hospital
(HHC)
Call 718-519-5000 to askhospital staff about financial
assistance or sliding feescale. 4
All servicesprovided by
hospital
? ? Yes Yes
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.4
Part of the New York Citys Health and Hospitals Corporation (HHC); the mission of HHC is to provide health care to all regardless of the ability to pay.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEW YORK CITY BRONX continued
St. Barnabas
Hospital
Call 718-960-9000 ask for theCredit Office to ask about
financial assistance.
All servicesprovided by
hospital
? ?Available by
phone
?
NEW YORK CITY - BROOKLYN
Coney IslandHospital(HHC)
Call 718-616-3000 to askregistration about financialassistance & fee scale. 4
All servicesprovided by
hospital? ? Yes ?
The BrooklynHospital
Center
No information available.Call 718-250-8000
? ? ? Yes ?
Kings CountyHospitalCenter (HHC)
Mission is to provide careregardless of ability to pay.Call 718-245-3325.4
All servicesprovided by
hospital? ? ? ?
Long IslandCollegeHospital
No information available.Call 718-780-1000
? ? ? Yes ?
New York
CommunityHospital ofBrooklyn
No information available.Call 718-692-5320 ? ? ? Yes ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.4
Part of the New York Citys Health and Hospitals Corporation (HHC); the mission of HHC is to provide health care to all regardless of the ability to pay.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEW YORK CITY BROOKLYN continued
New YorkMethodist
Hospital
No information available.
Call 718-963-8000
? ? ?Available onsite and via
phone
?
WoodhullMedical andMental HealthCenter (HHC)
Same policy as other HHChospitals. 4Call 718-963-8000
All servicesprovided by
hospital? ? Yes ?
NEW YORK CITY - MANHATTAN
Bellevue
HospitalCenter (HHC)
Same policy as other HHChospitals. 4Call 212-562-4141
All services
provided byhospital
? ?Available on
site ?
Beth IsraelMed. Ctr.-Herbert-NellSinger Div.
Must have insurance to getadmitted. Call 212-870-9000ask for Financial Counseling tomake individual arrangements.
Negotiated on acase-by-case
basis.? ? ? ?
Beth IsraelMedical Ctr.-
Petrie Div.
Must have insurance to getadmitted. Call 212-420-2000ask for Financial Counseling tomake individual arrangements.
Negotiated on acase-by-case
basis.
? ? ? ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.4
Part of the New York Citys Health and Hospitals Corporation (HHC); the mission of HHC is to provide health care to all regardless of the ability to pay.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEW YORK CITY MANHATTAN continued
HarlemHospital
(HHC)
Call 212-939-1000 to askhospital staff about financial
assistance.4
All servicesprovided by
hospital
? ?Available by
phone
?
MetropolitanHospitalCenter (HHC)
Same policy as other HHChospitals. 4Call 212-423-6262
All servicesprovided by
hospital? ? Yes ?
New YorkPresbyterianHospital (NYWeill Cornell
Center andAllen Pavilion)
Can work out payment plan.May require letter explainingfinancial hardship.NY Presbyterian 212-305-2500
Weill Cornell Ctr. 212-746-5454Allen Pavilion 212-932-4000
? ? ?Available on
site or byphone
?
St. LukesRooseveltHospital (St.Lukes &Roosevelt Divs)
Call 212-523-4000 to contactRegistration or PatientAccounts for information onsliding and reduced fees.
? ? ? ? No
NEW YORK CITY - QUEENS
City Hospitalof Elmhurst(HHC)
Call 718-334-4000 to contactFinancial counseling aboutfinancial assistance. 4
All hospitalservices EXCEPT
$20 co-pay? ?
Available byphone
?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.4 Part of the New York Citys Health and Hospitals Corporation (HHC); the mission of HHC is to provide health care to all regardless of the ability to pay.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEW YORK CITY QUEENS continued
Flushing
HospitalMedical Ctr.
Call 718-670-5000 to contactSocial Services about financial
assistance; may refer toneighborhood program foruninsured or HHC hospital.
Request in writing
for case-by-casedecision
? ? Yes ?
JamaicaHospitalMedical Ctr.
No information available.Call 718-670-5000
? ? ? ? ?
Mt. SinaiHospital
Queens
No information available.Call 718-932-1000
? ? ? ? ?
New YorkHospitalMedical Ctr. ofQueens
Call 718-670-1231to contactFinancial Counseling forinformation about sliding feescale.
Any serviceprovided by
hospital? ? Yes ?
North ShoreUniversityHospital atForest Hills
Call 718-830-4000 to contactFinancial Services for slidingfee scale, reduced fees, orclinic discounts.
Physician visits,labs, sometimesinclude primary
care
? ? Yes ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
NEW YORK CITY QUEENS continued
ParkwayHospital
Must have insurance to getadmission. Call 718-990-4100
? ? ? ? ?
QueensHospitalCenter (HHC)
Call 718-883-3000 to contactFinancial counseling forinformation about financialassistance.4
All servicesprovided by
hospital? ? Yes ?
NYACK
Nyack Hospital
Ask for Financial Counselor.Covers up to 125% of Federal
Poverty Level.Call 845-348-2000
? ? ? Yes ?
PLATTSBURGH
ChamplainValleyPhysiciansHospital
Call Customer Services/BillingDepartment at 518-562-7471 toask for Cares Programapplication.
All servicesprovided by
hospital? 4-8 weeks Yes Yes
1 Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitalshave extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.
2 Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.4
Part of the New York Citys Health and Hospitals Corporation (HHC); the mission of HHC is to provide health care to all regardless of the ability to pay.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
PORT CHESTER
New YorkUnited
HospitalMedical Ctr.
Call 914-934-3000 to askCustomer Service Financial
Counselor about individualizedsliding fee scale.
All services billed
by hospital ? ? Yes ?
ROCHESTER
HighlandHospital
Call 585-473-2200 or contactCashiers Office at any hospitalsite. Ask for Hill-BurtonUncompensated Servicesapplication.
All in-patient andoutpatient services
provided byhospital
? 2 days ? ?
Park RidgeHospital
Call Billing Department at 585-368-6276 to ask forapplication.
All servicesprovided by
hospital
Must followpayment
plan or payfull fee.
1 week ormore
Yes No
RochesterGeneralHospital
Call 585-922-4000 or ask atregistration or billing office forinformation.
? ? ? Yes ?
StrongMemorialHospital
Contact the Patient Accounts
Office at 585-784-8200 to askfor Extended Payment/CharityCare Application.
All hospital
services (mustprove that cannotget bank loan to
cover bill)
? ? Yes (somelanguages byphone service)
No
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3
Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
SYRACUSE
CommunityGenl Hospital
of GreaterSyracuse
Call 315-492-5555 to contactthe Business Office for
information about financialassistance.
All servicesprovided by
hospital? ? ? Yes
Crouse IrvingMemorialHospital
Call 315-470-7511 to contactthe Accounting office forinformation about financialassistance.
? ? ? ? ?
St. JosephsHospitalHealth Center
Call 315-448-5111 to contactBilling/Patient Accounting orSocial Work for information.
? ? ?Available by
phoneYes
UniversityHospital-SUNYHealthScience
Contact Finance Department Billing at 315-464-4320 to askfor application for reduced feeprogram.
All servicesprovided by
hospital
Couple ofweeks
Fewweeks
No No
UTICA
Faxton- St.
Lukes
Call Patient Accounting officeat 315-624-5170 to ask for
Uncompensated CareAssistance application.
Services providedby hospital
EXCEPT dental orrehabilitation
? ?Patient must
bring
translator
?
St. ElizabethMedical Ctr.
No information available.Call 315-798-8100
? ? ? ? ?
1Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitals
have extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.2
Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3
Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.
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Hospital Where to call
ServicesCovered1
(does NOT includeprivate physicians) 2
TimeLimit forapplying3
How
Longuntil getapprovalor denial
Translatorsavailable
Holds billsunti l
applicationprocessed
WATERTOWN
Samaritan
Medical Ctr.
Call Financial Counselor at315-785-4308 to get Financial
Assistance application.
All servicesprovided by
hospital
Within 14
days
? By request ?
WHITE PLAINS
Saint AgnesHospital
Call 914-681-4500 to contact aFinancial Counselor to ask forindividualized payment plan.
All servicesprovided by
hospital? ? Yes Yes
WestchesterCounty
Medical Ctr.
Call Patient Accounts at 914-93-5932 to ask about
individualized payment plan.
? ? ? ? ?
White PlainsHospital Ctr.
No information available.Call 914-681-0600
? ? ? ? ?
YONKERS
Saint JohnsHospitalRiverside
No specific informationavailable but do provide charitycare. Call 914-964-7300
? ? ? ??
1 Only medically necessary services are covered, not cosmetic or other elective services. The range of services covered differs from hospital to hospital; some hospitalshave extensive outpatient services that are located throughout the community and the free care policy covers all or most of their services.
2Private physicians who provide services in the hospital are NOT covered by charity care policies. For example: if you go to the emergency room and have an x-ray, the
charity care policy covers only the cost of the x-ray, NOT the cost of the special physician (radiologist) who reads the x-ray.3
Most hospitals require patients to prove that they have applied for and been rejected by other government insurance programs like Medicaid.