Summary
This document is a step by step guide that illustrates the installation procedure for Compleo Gateway.
Author: SYMTRAX
Installation Guide
Compleo Suite – Installation Guide Page 2 of 26
Table of Contents
1 Required Configuration ............................................................... 3
2 Firewall Settings ............................................................................. 5
3 Compleo Gateway Installation .................................................. 6
4 Silent Install ................................................................................... 10
5 System I library Installation .................................................... 11
6 SAP Server Configuration ......................................................... 16
6.1 SAP Permissions necessary for Connector setup and usage ................. 16
6.2 Installing on a SAP R/3 4.7 or SAP ERP ECC6 System ............................. 16
7 Uninstall .......................................................................................... 24
7.1 System I Libraries Uninstall ............................................................................... 24
7.2 PC Uninstall ................................................................................................................ 24
Contact Us ............................................................................................. 25
Index ........................................................................................................ 26
Compleo Suite – Installation Guide Page 3 of 26
1 Required Configuration
Compleo Gateway works with the following configurations:
Minimum Recommended
1 Ghz processor
2 Ghz processor
1 Gb available RAM 4 Gb available RAM
200 Mb available hard disk space 30 Gb available hard disk space
PC operating system
Windows VISTA SP3/2008/Windows 7/2008 R2/Windows 8/2012/Windows 8.1/2012 R2/
Windows 10
.NET Version
4.0
System I operating system
OS/400 V4R3M0 or higher
System I connection type
TCP/IP (local or remote connection)
SAP R/3 operating system
SAP Enterprise 4.7 or higher
Add-on Installation Tool must be at least 0021.
For ECC 6.0, Release 700, software components SAP_ABA and SAP_BASIS must be at
least of level 0019 + SAP Note 1504120.
For R/3 Enterprise 4.7
Unicode System: components SAP_ABA and SAP_BASIS must be at least of level 0069
or level 0068 + SAP Note 1504120.
Non Unicode System: components SAP_ABA and SAP_BASIS must be at least of level
0065
Note: For software components of SAP_ABA and SAP_BASIS lower than the levels stated
above, please check the pre requisites of SAP Note 1504120.
File formats Recognized
Compleo Gateway manages the following types of files
System I: SCS, IPDS, and AFPDS
SAP: LIST, OTF, SMART, XSF, IDOC and RDI
PC: ASCII, EBCDIC, CSV, PDF, XML and image files (jpg, png, tiff and gif)
Other tools
Microsoft Office (Word, Excel, Access & Outlook) 2003/2007/2010 x86/2013 x86/2016
x86
Adobe Acrobat 7 or higher
Internet Explorer 8 or higher
Email Options
MS Outlook 2003/2007/2010 x86 connected to Exchange Server
5.0/5.5/2000/2003/2007/2010
Lotus Notes 6/7/8 connected to Domino 6/7/8
Compleo Suite – Installation Guide Page 4 of 26
Fax Option
Microsoft Shared Fax Driver (available with Windows 2008 or higher)
Compleo Gateway also works with many other office and email applications. Please
contact the Symtrax Technical Support for more information.
Important Note:
1. We recommend you to first uninstall the previous version of Symtrax product, if
any, and then proceed to re-install the new version.
2. For Compleo Gateway to support Chinese, Japanese or Korean characters, the
supplemental language support of Windows must be installed.
3. To work with BC-XOM, the supervisor service should have access to the folder
\\Sapserver\sap\InstanceName\DVEBMGS00\data under the name BCXOM_Data.
So the shared folder would appear as \\Sapserver\BCXOM_Data for the BC-XOM
connector to be able to communicate with your SAP systems.
Compleo Suite – Installation Guide Page 5 of 26
2 Firewall Settings
The below mentioned ports need to be opened for some features of Compleo Gateway to
work:
1. Supervisor Server:
i. 445 and 8785
ii. ICMP protocol must be enabled
iii. SAP Virtual Printer: 515
2. iSeries Server:
i. Using ICASRV: 2336 and 2337
ii. Restoring a library on the iSeries: 1054
3. SAP BC-XOM Server: 33xx, where xx = xx of sapgwxx (SAP gateway service) and
445
4. SMTP Server: 25
Compleo Suite – Installation Guide Page 6 of 26
3 Compleo Gateway Installation
Step 1
Rights required to install Compleo Gateway
You can install Compleo Gateway from any profile. It will prompt you for the
administrator password when you use a profile other than the Administrator profile to
install Compleo Gateway.
Step 2
Choose Language
Follow the installation program instructions step by step.
Select the language you prefer and Click “OK”.
Step 3
.NET Framework Installation
If .NET Framework 4.0 is already installed, jump to step 4.
If .NET Framework 4.0 is not installed you have to install the .NET framework
included in the Compleo Gateway package as shown below.
Click "Install" to proceed.
Compleo Suite – Installation Guide Page 7 of 26
Step 4
Read the welcome note and accompanied information carefully
Read the information carefully and if satisfied with it, click "Next" to proceed.
Step 5
Accept the terms of the Compleo Gateway License Agreement
Accept the license agreement and click "Next" to proceed.
Compleo Suite – Installation Guide Page 8 of 26
Step 6
Select a Destination Location to install the Compleo Gateway
By default, the application will be installed in C:\Program Files\Symtrax\Compleo
Suite\.
To change the folder location, click "Change" and select a folder where you want the
application to be installed.
Click "Next" to proceed.
Step 7
Start Installation
Compleo Suite – Installation Guide Page 9 of 26
Click "Install" to start the Installation.
Step 8
Finish Installation
Click "Finish" to complete the installation.
The PC installation of Compleo Gateway is complete!
You can access the program as follows:
Start ► All Programs ►Symtrax ► Compleo Suite.
Compleo Suite – Installation Guide Page 10 of 26
4 Silent Install
For silent installation, open a command prompt and go to a folder where
“CompleoGateway.exe” is located.
CompleoGateway.exe/s/v/qn/v
INSTALLDIR=\"C:\TESTINSTALL\"" /DEBUGLOG"CS.LOG"
INSTALLDIR=\”…\”(Change the destination directory for installation – Default is
<%systemDrive%>\Program Files\SYMTRAX\Compleo Suite for x86 machines and is
<%systemDrive%>\Program Files (x86)\SYMTRAX\Compleo Suite for x64 machines)
DEBUGLOG makes the log file of the install in the directory where the install program is
located.
Compleo Suite – Installation Guide Page 11 of 26
5 System I library Installation
Step 1
Rights required to install the Compleo Suite System I Connector
You can install the Compleo Suite System I Connector with any profile. It will prompt you
for the administrator password when you use a profile other than the Administrator
profile to install the Compleo Suite System I Connector.
Step 2
Run the file CPSuite4_i5.exe
► Please note that you only have to restore System I libraries once and that ONE
System I installation allows you to install client programs on ALL client PCs.
The CPSuite4_i5.exe is located in the directory you chose to Install Compleo Gateway.
In the chosen directory, you will find this file in \Connectors.
NOTE: If you had chosen the default location, then you will find the file in
C:\Program Files\Symtrax\Compleo Suite\Connectors.
Double click on the file to begin installation.
Step 3
Run the CPSuite4_i5.exe
Follow the installation program instructions step by step.
Click "Start Installation" to proceed to the next step.
Compleo Suite – Installation Guide Page 12 of 26
Step 4
Once you have accepted the terms and conditions of the license, please select
your connection type:
Connection Type:
If you are using Client Access with TCP/IP, select the TCP/IP option.
If you are using Client SNA Server, select the SNA Server option.
In any other case, check which router you have installed on your PC
before installing this product.
Note: As a general rule, when using a terminal emulation with TCP/IP, select the TCP/IP
option.
If you are unsure, please check with your system administrator.
System Address: If you are using TCP/IP, this is the IP address of the System I . To
find out the IP address of the System I, enter the following command:
NETSTAT *IFC
For any other type of connection, this is the Default Local Location. To find out what
your Default Local Location is, enter the following command:
DSPNETA
FTP Port (TCP/IP only): The FTP Port is 21 by default.
Click "Next" to proceed.
Compleo Suite – Installation Guide Page 13 of 26
Step 5
Enter the necessary information regarding the connection
User profile and Password to restore the libraries: A profile which has the authority
to restore libraries to the System I must be used (must have *AllObj and *SecAdm
authority), preferably QSECOFR.
Click "Next" to proceed.
Step 6
Select the libraries you want to install
The CPSUITE4 library that is to be installed on the System I can be renamed. It is
however not recommended, except in exceptional circumstances.
Click "Next" to proceed.
Compleo Suite – Installation Guide Page 14 of 26
Step 7
Update the ICASRV library
If you are already using Symtrax products and if the ICASRV library already exists on the
System I, you will need to replace it with this up to date version.
In this case, a dialog box is displayed prompting you to confirm whether the ICASRV
library is to be replaced:
Choose Yes: The ICASRV sub-system is stopped, updated and then restarted.
Warning: All the users connected to ICASRV will be disconnected.
Click "Next" to proceed.
Step 8
Enter the password
Enter the password you have been given and then click OK.
Enter the password for the System I driver that has been sent to you. You can modify it
at anytime on the System I by entering the command “CALL CPSUITE4/PWDCPS”.
Important note:
If ICASRV did not restart correctly, start it through the command:
STRSBS ICASRV/ICASRV
(Note: Use the QSECOFR profile)
If the password was not entered correctly, enter it using the command:
CALL CPSUITE4/PWDCPS
Compleo Suite – Installation Guide Page 15 of 26
Step 9
Preparing to install
Click "Close".
The System I installation of SYMOLEDB is complete!
Important note: In Compleo Gateway, when you create a new connection do not use
the QSECOFR profile.
Compleo Suite – Installation Guide Page 16 of 26
6 SAP Server Configuration
6.1 SAP Permissions necessary for Connector setup and usage
Here is the following list of authorization objects you need to assign to an SAP user for
the Compleo Suite application to work seamlessly.
Authorization Object Authorization field Minimum authorization value
S_USER_GRP ACTVT 03
S_SPO_ACT SPOACTION BASE, DISP, REPR (REPR for BCXOM)
S_SPO_DEV SPODEVICE * by default or Customer's choice
S_ADMI_FCD S_ADMI_FCD PADM, SP01, SP0R
S_XMI_PROD
(For BCXOM)
EXTCOMPANY
EXTPRODUCT
INTERFACE
SYMTRAX
COMPLEO
XOM
S_SPO_PAGE SPODEVICE
SPOPAGES
* by default or Customer's choice
S_RFC ACTVT 16 (Execute)
S_RFCACL ACTVT * by default or Customer's choice
S_TCODE TCD SP01-SP02
6.2 Installing on a SAP R/3 4.7 or SAP ERP ECC6 System
Minimum Requirement
Add-on Installation Tool must be at least of version 0021.
For ECC 6.0, Release 700, software components SAP_ABA and SAP_BASIS must be
at least of level 0019 + SAP Note 1504120.
For R/3 Enterprise 4.7
Unicode System: components SAP_ABA and SAP_BASIS must be at least of level 0069
or level 0068 + SAP Note 1504120.
Non Unicode System: components SAP_ABA and SAP_BASIS must be at least of level
0065
Note:
For software components of SAP_ABA and SAP_BASIS lower than the levels stated
above, please check the pre requisites of SAP Note 1504120.
If the SNC login feature is setup on the SAP system, and if the Remote Agent feature of
Compleo Suite will be used in order to send printed documents back to the end users,
then it is necessary to setup the function “ZBC_COMPLEO_USER_GET_SNC” in the SAP
system.
Step 1A
Copy the Using the PAT files
Copy the PAT file in the EPS Inbox of the SAP server (By default the EPS inbox is:
\\SAPServername\sapmnt\trans\EPS\in)
Compleo Suite – Installation Guide Page 17 of 26
NOTES:
1. The PAT will be located in the directory you chose to Install Compleo Gateway.
In the chosen directory, you will find this file in \Connectors. If you had
chosen the default location, then you will find the file in C:\Program
Files\Symtrax\Compleo Suite\Connectors.
2. Select either SAP R/3 4.7 or SAP ECC6 depending on the type of SAP
system you have installed. If you are installing the connector for the first time
then use PAT file in the Install folder. If you have used the previous version
of connector then use the PAT file in the Upgrade folder.
Step 1A-1
Log on to the SAP Server
Log on as a developer on the SAP GUI, Client 800.
In the SAP GUI invoke transaction: SAINT
In the menu choose:
Installation Package ► Load Package ► From Application Server
Then choose YES.
Compleo Suite – Installation Guide Page 18 of 26
Step 1A-2
Upload Successful
Once the PAT package is successfully uploaded, you should see a confirmation screen
shown below:
Then click Back and Start as shown in the screen shot below.
Jump to Step 2.
Compleo Suite – Installation Guide Page 19 of 26
Step 1B
Using the CAR files
Installation Package ► Load Package ► From Front End.
Go to C:\Program Files (x86)\Symtrax\Compleo Gateway\Connectors\SAP ECC6\Install
Select the SYMTRAX_5202_700.CAR and click Open.
Compleo Suite – Installation Guide Page 20 of 26
Click Allow.
Click on “Decompress” to unarchive the PAT file to desired location in SAP server i.e.
EPS/IN folder.
Compleo Suite – Installation Guide Page 21 of 26
The PAT file is copied in \usr\sap\trans\EPS\in folder.
Step 2
Choosing the Add-on Package
Select the Add-on SYMTRAX
Click Continue to Proceed.
Compleo Suite – Installation Guide Page 22 of 26
Click Continue to proceed.
Click Continue to proceed.
Compleo Suite – Installation Guide Page 23 of 26
Step 3
Installing the Add-on Package
You will see the following screen to confirm the package installation procedure.
Finally click the Check mark (highlighted in the screenshot above) to install Compleo
Suite Sap Connector.
Step 4
Finalizing the Installation of SAP Connector
Once the installation is completed, you will see the following screen
Click Finish.
Compleo Suite SAP Connector is now installed on your system!!
Compleo Suite – Installation Guide Page 24 of 26
7 Uninstall
7.1 System I Libraries Uninstall
End the ICASRV sub-system (if you are connecting with TCP/IP) with the following
command:
ENDSBS SBS(ICASRV) OPTION(*IMMED)
Delete the ICASRV with the following command:
DLTLIB ICASRV
Delete the product library with the following command:
DLTLIB CPSUITE4
Compleo has been uninstalled from the System I .
Note: If ICASRV has been added to the start list of subsystems, then the System I
administrator should remove that entry.
7.2 PC Uninstall
To uninstall Compleo Gateway, follow
Start ► Control Panel ►Programs and Features► Symtrax – Compleo Gateway
► Uninstall
This will uninstall Compleo Gateway from your PC.
Compleo Suite – Installation Guide Page 25 of 26
Contact Us
Technical Support
Symtrax USA (West Coast) M-F, 8:30a.m. - 5:30p.m. (PST)
5777 W. Century Blvd., Suite 1745 - Los Angeles, CA 90045 - USA
Tech Support: 800 627 6013 or 310 216 9536 (outside of US) - [email protected]
Symtrax USA (East Coast) M-F, 8:30a.m. - 5:30p.m. (EST)
2 Oliver Street, 8th Floor, Boston, MA 02110, USA
Tech Support: 866 640 9615 or 617 391 5800 (outside of US) - [email protected]
Symtrax Latin America M-F, 8:30a.m. - 5:30p.m. (PT)
Mexico: +55 5351 4632 x117 - [email protected]
Elsewhere: +310 216 9536 - [email protected]
Symtrax United Kingdom M-F, 9:00a.m. - 5:30p.m. (GMT)
Symtrax Limited, Crown House, 72 Hammersmith Road, Hammersmith, London W14 18TH, UK
Tech Support: +44 (0)207 533 6609 - [email protected]
Symtrax France M-F, 9:00a.m. - 6:00p.m. (GMT+1)
226, Rue Georges Besse - 30035 Nîmes, Cedex 01 - France
Tech Support: +33 4 66 04 54 04 - Fax: + 33 (0)4 66 04 54 11 - [email protected]
Symtrax Deutschland M-F, 9:00a.m. - 6:00p.m. (GMT+1)
PartnerPort, Altrottstraße 31, 69190 Walldorf, Deutschland
Tech Support: 06227/381-156 - [email protected]
Symtrax Europe M-F, 9:00a.m. - 6:00p.m. (GMT+1)
Spanish: 900 97 33 97 - [email protected]
Italian: 800 78 14 30 - [email protected]
Fax: + 33 (0)4 66 04 54 11
Symtrax South East Asia M-F, 9:00a.m. - 6:00p.m. (IST)
203A, Paradigm B, MindSpace - Malad(W) Mumbai - 400064 – India
Tech Support: +91 22 40 76 55 14 - [email protected]
Sales Team Symtrax USA (West Coast)
5777 W. Century Blvd., Suite 1745 - Los Angeles, CA 90045 - USA
Toll free: 800 627 6013 - 310 216 9536 (outside of US) - Fax: 310 216 9407
Email: [email protected]
Symtrax USA (East Coast)
2 Oliver Street, 8th Floor, Boston, MA 02110, USA
Toll free: 866 640 9615 - 617 728 9910 (outside of US) - Fax: 617 728 9914
Email: [email protected]
Symtrax Latin America
Mexico: +55 5351 4632 x117 - Email: [email protected]
Elsewhere: +310 216 9536 - Email: [email protected]
Symtrax UK
Symtrax Limited, Crown House, 72 Hammersmith Road, Hammersmith, London W14 18TH, UK
Tech Support: +44 (0)207 533 6609 - [email protected]
Symtrax France
226, Rue Georges Besse - 30035 Nîmes, Cedex 01 - France
Tel: +33 (0)4 66 04 54 05 - Fax: +33 (0)4 66 04 54 11 - Email: [email protected]
Symtrax Deutschland
PartnerPort, Altrottstraße 31, 69190 Walldorf, Deutschland
Tech Support: 06227/381-155 - [email protected]
Symtrax Europe
NL: +33 4 66 04 54 05 - GE: +33 4 66 04 54 22
SP: +33 4 66 04 54 23 - EN: +33 4 66 04 54 05
Symtrax South East Asia
203A, Paradigm B, MindSpace - Malad(W) Mumbai - 400064 - India
Tel: +91 22 40 76 55 55 - Email: [email protected]
Compleo Suite – Installation Guide Page 26 of 26
Index
.
.NET Frame work Install.................................................. 6
D
Delete ............................................................................ 25 Destination Location ....................................................... 8
E
Email ............................................................................... 3
I
ICASRV library ............................................................. 15
Important note ....................................................... 15, 16 iSeries ...............................................12, 13, 14, 15, 16, 25 iSeries command ............................................... 13, 15, 25
L
Libraries ......................................................................... 25 license ....................................................................... 8, 13 license agreement ........................................................... 8 License Agreement ......................................................... 8 Lotus Notes ..................................................................... 3
P
PAT .......................................................................... 18, 19 ports ................................................................................ 5 profile ....................................................... 6, 12, 14, 15, 16
R
Rights required ......................................................... 6, 12
S
SAINT ............................................................................ 18 SAP ............................................................................ 3, 17 SAP GUI ......................................................................... 18 SAP Note ................................................................... 3, 17 SAP R/3 ........................................................................... 3 SAP Server .......................................................... 17, 18, 20 SAP_ABA ................................................................... 3, 17 SAP_BASIS ................................................................ 3, 17 server ............................................................................ 17 Start ............................................................... 9, 10, 12, 25
T
Technical Support ........................................................... 4
U
Uninstall ........................................................................ 25