Competitive Pocket GuideMay, 2012
May | 2012 3
Selling Toshiba vs the CompetitionToshiba TSD’s pocket size competitive guide, is a small but mighty sales tools. Each page includes a brief summary of competitive products and sales points to help you beat the competition.
Allworx•6x&48x
Avaya•PartnerACS(discontinued)
•IPOffice500•AuraS8300/8800 Nortel(productssoontobediscontinued)
•NorstarCompact&Modular(discontinued)
•BCM50,BCM450(discont.sch.Oct.2012)
•CS1000
Cisco•UC320&UC540/560•UnifiedCommunicationManager
Digium Asterisk•Asterisk(softwaredownload)
•Switchvox(Asteriskturnkeysystem)
ESI•C-Plus•ESI-50L&IVX56s•ESI-50,ESI-100,ESI-200•ESI-600,ESI-1000, Server900
HP (3Com)•VCXConnect100,200•NBXV3001R(discontinued)
•V7000
Microsoft•Lync•(ResponsePointdiscontinued)
Mitel•Mitel3000•Mitel5000•SX200ICPCX•SX200ICPMX•MCD(3300ICP)•Inter-TelAxxess(discontinued)
NEC•DSX-40,DSX-80,DSX-160•UX5000•UnivergeSV8100&SV8300
•Sphericall
Panasonic•KX-TA824•KX-TDA50,•KX-TDE100,KX-TDE200,KX-TDE600
•KX-NCP500,KX-NCP1000
Samsung•OfficeServ7030,7100,7200-S,7200,7400
ShoreTel•ShoreTelEnterprise•ShoreTelSBE
Vertical•VerticalXcellerator•VerticalWaveIP500,WaveIP2500
•VerticalSBXIP(LGNortel)•VodaviSTSe•VodaviXTS-IP•VodaviTeleniumIP
Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.
Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm
Toshiba America Information Systems, Inc.Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697(949) 583-3700 www.telecom.toshiba.com
Literature Order #: Comp-PCKTGUIDE-VH/PDF Only
May | 2012 5Selling Toshiba vs the Competition
Allworx6x & 48xSalesIssuestoemphasize:•Limitedgrowthcapacitywithmaximum250userson48x.•Featureslacking:AccountCodes,DigitalPAD,StationQueuing,TrunkQueuing,BatteryBackup,CallFwdBusy,CallFwdNoAnswer,CallFwdFixed,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,PooledCOLineGroupButtons,BusyOverride,DNDOverride,Hotline,InstantMessaging,LCR,OCA,AutoOff-HookSelection(linepreference),RingingLinePreference,TenantService,VideoConferencingandWebCollaboration.
•PoorAdminlackingSystemAlarmout-dial/pager/emailnotification,TrafficMeasurement&Reporting.
•LimitedACDlackingskills-basedrouting,balancedcallcount,preferredagent,agentpriority,andtrunkpriority.
•NoNationalAccountsprogram.
Partner ACS (discontinued Nov. 2010)SalesIssuestoemphasize:•Productdiscontinued.•Nocommonequipmentmigrationtolargersystems.•Limitedtelephonesetmigration(onlytoIPOfficeEssential/PartnerEdition).
•Limitedgrowthcapacity(maximum55portsvsCIX100112ports).
•Featureslacking:multipleDNs,DID,DNIS,ISDNinterface,LCR,flexiblestationnumbering,hotdialpad,VMLCDsoftkeyprompting.
•Oldtechnology:NodigitalPAD,noNICport,noIPconnection,Partnertelephonesareanalognotdigital.
•Insufficientvoicemailboxcapacity.•Avaya’sdiscontinuedPartnerhasbeenreplacedbytheIPOfficeEssentialEdition.
IP Office 500SalesIssuestoemphasize:•NocommonequipmentmigrationtolargerAvayaAura.•IPOfficegrowthlimitedtomax.384usersvs560onCIX670or1,000onCIX1200andIPedgeEM.
•Featureslacking:MultipleDNs,VerifiableAccountCodes,COS,DISA,Privacy/Non-privacyoptions,RingingLinePreference,AutoOff-hookSelection,TenantService,SeparateInterfacesforMOHandBGM,DoorAlarmSensor.
•Weakmulti-systemnetworking.•Nobatterybackup(supportedonStrataCIX).•VoiceMailLiteisinadequateandrequiresupgradetoVoiceMailPro.
•DifficultVPNsetupforremoteIPphones.
Avaya
May | 2012 7Selling Toshiba vs the Competition
Avaya CiscoAura S8300/8800SalesIssuestoemphasize:•Nosystembatterybackup–mustuseexpensiveUPS.•NodigitalPADforconferencestoincreasevolumetooutsideparties.
•Noautonightserviceactivation.•TelephonesdonotsupporthotdialpadorVMLCDsoftkeyprompting.
•Nolarge-LCDtelephonemodel.•Limitedtelephonesetmigrationfromoldersystems(fromPartner&Magixno,Definity&S8500yes,IPOfficeyes).
•IntuityAudixvoicemailisexpensivecomparedtoIPedge MessagingandStrataCIXStratagyES
UC320 & UC540/560SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmallertolargersystems.
•UC320andUC540/560SPA500-seriestelephonesnotup-wardcompatiblewithUnifiedCommunicationsManagerorUCMExpress.
•UC320doesnotsupportnetworking.•UC540/560alsodesignedforsingle-siteapplications,butcannetworkupto5sites(mustmustbeadministeredin-dividuallyanddonotsupportcentralizedadministration).
•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Day/nightmodes,RecordtoVM,Park/Page,andmore.
•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.
Unified Communications ManagerSalesIssuestoemphasize:•Nomigrationfromlegacyequipment.•Expensive(bothpurchasepriceandnetworkupgrades).•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Two-colorLEDsforI-use/I-hold,Day/nightmodes,RecordtoVM,Park/Page,andmore.
•NonameonCallerID(numberonly).•LimitedE911capabilities.•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.
•NoNationalAccountsprogram.
May | 2012 9Selling Toshiba vs the Competition
ESIDigiumAsterisk (software download)SalesIssuestoemphasize:•Asterisk“free”softwareisnotfree.Oncedownloaded,itmustbeproperlyinstalledonyourserver,includingsettingallprogrammableoptions,extensionnumber-ing,autoattendantrouting,voicemailpreferences,Javaprogramming,networkassessment,training,etc.
•ThistakesatrainedtechnicianandhighlevelofITexper-tiseforsuccessfulinstallationandongoingmaintenance.UnlessyouhaveacapableITstaff,maintenancemustbecontractedtoDigiumoracapablesystemsintegrator.
•Digiumdoesnotmaketelephones,so3rd-partyIPtele-phonesrequired,andprovidesverylimitedLCDfeatureprompting.
•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andmore.
•LimitedACDfunctionality.
C-PlusSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Nocommonequipmentmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.
•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).
•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.
ESI-50L & IVX56sSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.
•NocommonequipmentmigrationfromortootherESIsystems.
•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).
•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.
Switchvox (Asterisk turnkey system)SalesIssuestoemphasize:•DifficultyofimplementationandsystemsintegrationiswhatgavebirthtoSwitchvoxandothercompanieslikeFonality,whosellAsterisk-basedturnkeysystems.
•EvenDigiumthemselves,themakersofAsterisk,don’trecommendthe“downloadandgo”approach.TheyprefertoselltheirSwitchvoxsolutionconsistingofAsterisksoftwarepre-installedonabuilt-for-purposeserver,withinstallation,training,otherrequiredintegrationandprofessionalservices,andthefirstyearpre-paidannualsoftwaremaintenancefee.
•Digiumdoesnotmaketelephones,so3rd-partyIPtelephonesrequired,andprovidesverylimitedLCDfeatureprompting.
•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andlimitedACD.
•Only75concurrentcallsmaximum.
May | 2012 11Selling Toshiba vs the Competition
ESI Mitel ESI-50 & ESI-100 & ESI-200SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredpro-gramcontrol.
•NocommonequipmentmigrationfromESI50toanyotherESIsystems.
•NocommonequipmentmigrationfromotherESI100orESI200tolargersystems.
•Digitaltelephonesnotsupported.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoAttendantConsole.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.
•Limitedgrowthcapacity(maximum198portsvsIPedgeEC200-usersandCIX670672-ports).
•NospeakerpagingonremoteIPphones(onlyonlocalLANconnectedphones)
•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.
3000SalesIssuestoemphasize:•Nocommonequipmentmigrationtolargersystems.•Notelephonesetmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Limitedgrowthcapacity(maximum20x40vsCIX100112-portsandIPedgeEC200-users).
•3-partyconferencingvsToshiba8-party.•Only70voicemailboxcapacity.•Featureslacking:MultipleDNs,Networking,ACD,DID,ANI,DNIS,Hotdialpad,AutoHold,ABR,OCA,BGMthroughphones,Zonepaging,Sep.MOH&BGMinterfaces(Encore1MOHsourcesvsCIX15),RemoteChangeofExt.CallFwddest.,TollRestroverridecodes,Groundstartlines,BRI,Tenantsvc.,CTI/TAPI,andDigitalPAD(supportedonStrataCIX).
5000SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmaller3000system,ortolargerMitelsystems.
•Nodigitaltelephonesetmigrationfrom3000system.•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial.
•NoIPDSSconsolesupported.•MessageWaitinglightnotsupportedonanalogtelephones(onlystutterdialtone).
•Maximum14analogloopstartCOlinecapacity.•4-partyconferencingvsToshiba8-party.•Only5MOHsourcesvs15onToshiba.•Limitedgrowthcapacity(maximum300portsvsCIX670560-users,CIX1200andIPedgeEM1000-users).
ESI-600 & ESI-1000SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.
•LimitedcommonequipmentmigrationfromotherESIsystems.
•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.
•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.
May | 2012 13Selling Toshiba vs the Competition
Mitel MitelSX-200 ICP CXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200MXonly).•Nogroundstartlines,analogTieorDIDlines,BRI.•Digitaltelephonesandattendantconsolenotsupported.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.
•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.
MCD (3300 ICP)SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.
•LimitedLCDfeatureprompting.
SX-200 ICP MXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200ELonly).•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.
•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.
May | 2012 15Selling Toshiba vs the Competition
Inter-Tel (Mitel) MicrosoftAxxessSalesIssuestoemphasize:•NewproductiondiscontinuedinEuropeandcan’tbefarbehindintheU.S.
•Nocommonequipmentmigrationfromsmaller3000systemortolargerMitelsystems.
•NotelephonesetmigrationfromotherMitel/Inter-Telsystems.
•Poorqualityreputation.•Expensivegrowthpathwithfourprocessorsizemodels(mustswapouttogrowtolarger).
•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial,TenantService.
•4-partyconferencingvsToshiba8-party.•Networkingisexpensiveformorethan2nodes.•Only1MOHsourcevs15onToshiba.•EVMCVMmaximum200mailboxes.
LyncSalesIssuestoemphasize:•Lyncisveryexpensiveandnotaffordablefortheunder50-usermarket.
•NotonlyisLynclicensingexpensive,butserverrequirementsarecostly,andunifiedmessagingrequiresExchangeserverwhichisalsoexpensive.
•MicrosoftonlyprovidesthesoftwarefortheLyncapplication.Theydon’tofferacompletetelephonesystem.Theydon’tmaketelephones.
•Thismeansthecustomerneedsasystemsintegratortosourceservers,third-partygateways,third-partydesktelephones,third-partysoftphones,third-partywirelesstelephones,etc.,andputthisalltogetherintoaworkingsystem.
•Nobatterybackup(StrataCIXsupports).•NoadvancedACD.Lynconlyprovidesaverybasic“ResponseGroup”capability.
•NoFMC.Lynconlyprovidessimultaneousringingofdeskandmobilephones.
May | 2012 17Selling Toshiba vs the Competition
NEC NECDSX-40, DSX-80, DSX-160SalesIssuestoemphasize:•DSXtelephonesnotupwardcompatibletolargerNECsystems.
•Attendantconsolenotsupported.•Full-duplexspeakerphonenotsupported.•CommonequipmentnotupwardcompatiblewithlargerNECsystems.
•Featureslacking:LeastCostRouting,Enhanced911operation,DigitalPAD,AutoBusyRedial,TollRestrictionoverridebysystemspeeddial,AutoDay/NightServiceActivation,Networking,SIPTrunking,andTAPICTIsup-port.
•VerybasicACDoptionsavailable,butnoadvancedcapa-bilities.
•DSX-40doesnotsupportANI,DNIS,DID,orT1interface.
Univerge SV8100SalesIssuestoemphasize:•SomecommonequipmentmigrationtoSV8300butnonetoSV8500.
•Featureslacking:MultipleDNs(callarrivalkeysarenosubstituteandnoPhantomDNs),DigitalPAD,ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtone,Remotechangeofexternalcallforward,Callforwardsystemwidedefault,SpeakerOCA(handsetonly),HotDesk,RemoteExpansionCabinets.
•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfunctions.
•StrataCIXprovidesmoreexternalpagingzones(8)andtelephonespeakerpaginggroups(4onCIX100,8onCIX200,and16onCIX670andCIX1200).TheNECSV8100onlyprovides3externalpagingzones/groups.
•NoseparateMOHandBGMinterfaces.
Univerge SV8300SalesIssuestoemphasize:•NocommonequipmentupwardmigrationtolargerSV8500.
•Featureslacking:DigitalPAD(StrataCIXsupports),ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtoneondialpad,Nightringingoverexternalzonepaging,Automatichold/releaseoptionsetting.
•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfeatures.
•NoBackgroundMusicThroughTelephones.•NoBackgroundMusicSeparateInterfacefromMusic-on-Hold.
UX5000SalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerUnivergesystems.•Featureslacking:DigitalPADforamplifiedconference,SpeakerOCA(handsetonly),HotDesk,CallForwardMultiple(forexternalcallsandinternalcalls),CallForwardRemoteChangeDestination,SerialStationHunting,Multi-nodeCentralManagement,RemoteExpansionCabinetsupport.
•WeakACD(basicbutnoadvancedcapabilitieslikeskills-basedrouting,trunkpriorityrouting,preferredagent,agentpriority,webcallback).
•Maximum30powerfailuretransfertelephonesvs64ontheStrataCIX100.
May | 2012 19Selling Toshiba vs the Competition
NEC NortelSphericallSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),Alarms&Notification,DoorPhoneinterface,DoorLockcontrolinterface,AutoBusyRedial,Back-groundMusicthroughPhones,COLineGroups,COLinebuttons,Hotline,Privacy/Non-privacyoption,TrafficMeasurement&Reporting.
•VerylimitedLCDfeaturepromptingwithsoftkeyopera-tion.
•OnlyBasicACDfunctionalityonly.NoadvancedACD.•Advancedvoicemailcapabilitieslacking:ASR,Fax,TTS,IVR.
•Only1MOHsourcevs15Toshiba.
Norstar ICS Compact (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Limitedcommonequipmentmigration(Trunkcard&CallerIDcard).
•Limitedgrowthcapacity(max.8x26vsCIX100112ports).•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.
•NoIPtelephonesupport.•Nonetworkingcapabilities.•FlashVMonly24mailboxes.
Norstar ICS Modular (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Nocommonequipmentmigration.•DigitaltelephonesnotupwardcompatibletoMeridianorSuccession.
•Limitedgrowthcapacity(max.248portsvsCIX670672ports).
•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA,Remoteexpansioncabinets.
•NoIPtelephonesupport.•Weaknetworkingcapabilities.•CallPilot150VMonly200mailboxes.
May | 2012 21Selling Toshiba vs the Competition
Nortel PanasonicBusiness Communication ManagerSalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.
•Discontinuancescheduled10-1-2012or“whilesupplieslast.”
•Nocommonequipmentmigration.•BCM450growthlimitedtomax.300-usersvsCIX670552-usersCIX1200andIPedgeEM1,000-users.
•BCM50growthlimitedtomax.32IPphonesor44digitalphonesvs72onCIX100and200onIPedgeEM.
•Nobatterybackup(StrataCIXsupports).•3-partyBCMconferencevs8-partyToshiba,oruseexpensiveconferencebridge.
•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.
•Weaknetworkingcapabilities.
KX-TDA824SalesIssuestoemphasize:•Nocommonequipmentmigration.•NoIPtelephonesupport.•3-partyconferencevs8-partyonToshiba.•1MOHsourcevs3onCIX40and15onlargerStrataCIXandallIPedgesystems.
•Maximum2powerfailuretransfertelephonesvs64onStrataCIX100.
•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialpad,DigitalPAD,HotDesking,BatteryBackup,LCR,ACD,ANI,DNIS,EnhancedE911,Dooralarmsensor,Networking,Multi-languageLCDdisplay,TenantService.
•VoicemaillacksUnifiedMessagingoptionandotheradvancedfeatures.
KX-TDA50GSalesIssuestoemphasize:•NocommonequipmentmigrationtolargerKX-TDEorKX-NCPsystems.
•Only4IPtelephonessupportedonKX-TDA50.•Nobatterybackup(StrataCIXsupports).•2MOHsourcesvs15Toshiba.•Maximum16powerfailuretransfertelephonesvs64onStrataCIX100.
•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).
•WeakACD(UCDispoorsubstitute).•Featureslacking:MultipleDNs,DNIS,EnhancedE911,HotDialing,HotDesking,Dooralarmsensor,Remoteexpansioncabinet,AmplifiedConf.(DigitalPAD).
•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions.
CS1000SalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.Nospecificdiscontinuancedateotherthan“toremainavailablelongenoughtosupporttheinstalledbaseofNortelMeridianPBXsystemsuntileventualmigrationtoAura.”
•NocommonequipmentmigrationfromNorstarorBCM.•NodigitaltelephonesetmigrationfromNorstarorBCMtolargersystems.
•Featureslacking:DigitalPAD(StrataCIXsupports),DoorPhone&DoorLockinterface,Dooralarmsensor,SeparateMOHandBGMinterface,LCDalphanumericadvisorymessages,AutoBusyRedial,SpeakerOCA,Pagingovertelephonespeaker,Backgroundmusicthroughtelephonespeakers,Two-colorLEDs.
•LimitedLCDfeaturepromptingwithsoftkeyoperation.
May | 2012 23Selling Toshiba vs the Competition
Panasonic SamsungKX-TDE100, 200, 600SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenTDEsystemsbutnonewithNCPmodels.
•Weaknetworking(limitedfeaturetransparency,coordi-nateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).
•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).
•Voicemaillackstext-to-speech,automaticspeechrecog-nition,faxmessaging,andIVRoptions.
OfficeServ 7030, 7100, 7200, 7400SalesIssuestoemphasize:•Featureslacking:DigitalPADforamplifiedconference(StrataCIXsupports),HotDialpad,ACD(UCDlimited),CallFwdRemoteChange,CallFwdMultiple,CallFwdSystem-wideDefault,DelayedRinging,IPtelephonesurvivability,FMC,andadvancedvoicemailoptionsforASR,Faxintegration,IVR,andTTS.
•MultipleDNslimitedtocallcoveragebutnomultipleappearancesofsameDNononetelephone.
•5-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.
•E911handlingofIPtelephoneslimitedanddoesnothandleremoteIPphonelocator.
•Systemadmindoesnothandlecentraladministrationofmultiplenetworkednodesefficiently.
•Systemalarmsonlycallanextensionanddon’tsendnotificationviaemailorpager.
KX-NCP500, 1000SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenNCP500and1000butnonewithanyotherPanasonicmodels.
•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).
•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Maximum128usersonNCP500andNCP1000vs160onCIX200and200onIPedgeEC.
•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).
•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions(Stratagysupports).
May | 2012 25Selling Toshiba vs the Competition
ShoreTel VerticalSBE and EnterpriseSalesIssuestoemphasize:•Lackofnamerecognition,experienceintelecomindustry,andqualityreputation.
•Nomigrationfromlegacyequipment.•Nobatterybackup(StrataCIXsupports).•Featureslacking:DigitalPAD(StrataCIXsupports),Ac-countCodes,AutoOff-hookSelection,RingingLinePref-erence,AutoBusyRedial,BusyOverride,CallParkOrbitZones,DISA,Privacy/Non-privacyOptions,PooledLineButtons,OCA,Behind-Centrexoperation,TrunkQueuingwithCallback,StationQueuingwithCallback.
•LimitedLCDfeatureprompting.•6-partyconferencingvx8onToshiba(morerequiresex-pensiveconferencebridge).
•Only1Music-on-Holdsourcepersitevs15onToshiba.
Vodavi STSeSalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerXTS.•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•NoIPtelephonesupport.•Limitedgrowthcapacity(max.12x32vsCIX100112portsandIPedgeEC200-users).
•Featureslacking:MultipleDNs,ACD,Networking,Hotdialpad,DigitalPAD,ANI,DNIS,BRI,PRI,andAutoBusyRedial,Multi-languageLCDdisplay,TenantService,TrafficMeasurement,Dooralarminterface.
•LimitedLCDfeatureprompting.•MiniVoiceVMpoorfunctionalityandonly32(optional64)mailboxes.
XcelleratorSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•NoattendantconsoleorDSSconsole.•Nomulti-linecordlesstelephoneorFMC.•Featureslacking:MultipleDNs,AccountCodes,ACD,AutoBusyRedial,DigitalPAD,StationQueuing,TrunkQueuing,ANI,BatteryBackup,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,CallFwdFollow-me,DelayedRinging,DNIS,DoorUnlock,DSSButtons,HotDesking,NightRinging,OCA,BusyOverride,
•NoCallManagertoprovidecallcontrolfromPC,InstantMessaging,Presence.
•LimitedLCDfeaturesoftkeyoperation.•3-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.
•Networkinghasverylimitedfeaturetransparencyandonlybasicfunctionality.
May | 2012 27Selling Toshiba vs the Competition
Vertical VerticalVodavi XTS-IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•3processormodelsmakegrowthexpensive.•Powersupplyissuesinlargeconfigurationsusinglotsofexternalringingandpagingdevices.
•Limitedtelephonesetmigration(smallerXTSc-IPyes,smallerSTSeno).
•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•OnlytwoIPtelephonemodelsareavailable,andnolarge-LCDmodel.
•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),Multi-languageLCDdisplay,TrafficMeasurement,Remoteexpansioncabinets,Dooralarminterface.
•Weaknetworking(limitedfeaturetransparency,propri-etary-noQSIG).
•LimitedLCDfeatureprompting.
Wave IP 500 & 2500SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(StrataCIXsupports).•Nomulti-linecordlesstelephones.•Limitedgrowthcapacity(max.500portsvs1,000-usersonCIX1200andIPedgeEM).
•Featureslacking:DigitalPAD(StrataCIXsupports),AutoBusyRedial,TenantService,Doorlockinterface,StationQueuing,TrunkQueuing,BackgroundMusicthroughTelephones,VideoConf./Collaboration.
•LimitedLCDfeatureprompting.•Weaknetworking(limitedfeaturetransparencywithbasictielinefunction).
•WeakACD,lackingagentlogintomultiplegroups,andlimitedmonitoringandreportingcapabilities.
•WeakUM,lackingsyncbetweenWavevoicemailandExchangeemail.
•OneMOHsourcevs15Toshiba.
SBX IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonemigration(IPphonesupwardcompatiblewithTeleniumandXTS-IP.
•Noattendantconsole(DSSonly).•Limitedgrowthcapacity(maximum48-usersvsCIX10072-usersandIPedgeEC200-users).
•Featureslacking:E911interface,AccountCodes,DigitalPAD,Doorlockinterface,VideoConf./Collaboration,Presence,FMC,IM/Chat,RingingLinePreference,Multi-languagesupport,PagingoverExternalZones.
•LimitedLCDfeatureprompting.•WeakvoicemaillackingoptionsforUnifiedMessaging,FAX,ASR,IVR,Text-to-Speech.
•NoACDandUCDlimitedfunctionalityisapoorsubstitute.
•3rd-partyproductmadebyLGNortel.
Vodavi Telenium IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonecompatibility.•Limitedgrowthcapacitywithmax.300ports(200trunksor250stations).
•Teleniumvoicemailonlyhas3hoursofmessagestorage.•OnlytwoIPtelephonemodelsareavailable.•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),ANI,DNIS,TenantService,Multi-languageLCDdisplay,Remoteexpansioncabinets,Dooralarminterface.
•LimitedLCDfeatureprompting.
May | 2012 29Selling Toshiba vs the Competition
HP (formerly 3Com)VCX 100 & 200SalesIssuestoemphasize:•TelephonyfutureuncertainwithHP.•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysre-quiresupgradestomeetbasicneedsbeyond4-ports.
•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum6sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:ANI,DNIS,LCDSoftKeyFeaturePrompting,MultipleDNs,Hotdialpad,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Executive),Privacy/non-privacyOptions,TenantService,AccountCodes,PowerFailureTransfer,DoorPhones,COLineGroups.
NBX V3001R & V7000SalesIssuestoemphasize:•TelephonyfutureuncertainwithHPacquisition.V3001discontinued7-30-10.
•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysrequiresupgradestomeetbasicneedsbeyond4-ports.
•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum11sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:LCDSoftKeyFeaturePrompting,MultipleDNs,HotDesking,Hotdialpad,Hotline,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Exec.,Busy,DND),Privacy/non-privacyOptions,TenantService,ForcedAccountCodes.
May | 2012 31Selling Toshiba vs the Competition
Toshiba Telecommunication Systems Division (TSD) Sales Information Resources
TSD MarketingEmail: [email protected]
Sales Application Desk(800) 362-6620 (949) 583-3354 Email: [email protected] TSD Dealer Web Sitehttp://fyi.tsd.toshiba.com
TSD Web Sitehttp://www.telecom.toshiba.com
Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.
Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm
May 2012Toshiba America Information Systems, Inc.
Telecommunication Systems Division9740 Irvine Blvd., Irvine, CA 92618-1697
(949) 583-3700 www.telecom.toshiba.com