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Competitive Pocket GuideMay, 2012

May | 2012 3

Selling Toshiba vs the CompetitionToshiba TSD’s pocket size competitive guide, is a small but mighty sales tools. Each page includes a brief summary of competitive products and sales points to help you beat the competition.

Allworx•6x&48x

Avaya•PartnerACS(discontinued)

•IPOffice500•AuraS8300/8800 Nortel(productssoontobediscontinued)

•NorstarCompact&Modular(discontinued)

•BCM50,BCM450(discont.sch.Oct.2012)

•CS1000

Cisco•UC320&UC540/560•UnifiedCommunicationManager

Digium Asterisk•Asterisk(softwaredownload)

•Switchvox(Asteriskturnkeysystem)

ESI•C-Plus•ESI-50L&IVX56s•ESI-50,ESI-100,ESI-200•ESI-600,ESI-1000, Server900

HP (3Com)•VCXConnect100,200•NBXV3001R(discontinued)

•V7000

Microsoft•Lync•(ResponsePointdiscontinued)

Mitel•Mitel3000•Mitel5000•SX200ICPCX•SX200ICPMX•MCD(3300ICP)•Inter-TelAxxess(discontinued)

NEC•DSX-40,DSX-80,DSX-160•UX5000•UnivergeSV8100&SV8300

•Sphericall

Panasonic•KX-TA824•KX-TDA50,•KX-TDE100,KX-TDE200,KX-TDE600

•KX-NCP500,KX-NCP1000

Samsung•OfficeServ7030,7100,7200-S,7200,7400

ShoreTel•ShoreTelEnterprise•ShoreTelSBE

Vertical•VerticalXcellerator•VerticalWaveIP500,WaveIP2500

•VerticalSBXIP(LGNortel)•VodaviSTSe•VodaviXTS-IP•VodaviTeleniumIP

Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.

Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm

Toshiba America Information Systems, Inc.Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697(949) 583-3700 www.telecom.toshiba.com

Literature Order #: Comp-PCKTGUIDE-VH/PDF Only

May | 2012 5Selling Toshiba vs the Competition

Allworx6x & 48xSalesIssuestoemphasize:•Limitedgrowthcapacitywithmaximum250userson48x.•Featureslacking:AccountCodes,DigitalPAD,StationQueuing,TrunkQueuing,BatteryBackup,CallFwdBusy,CallFwdNoAnswer,CallFwdFixed,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,PooledCOLineGroupButtons,BusyOverride,DNDOverride,Hotline,InstantMessaging,LCR,OCA,AutoOff-HookSelection(linepreference),RingingLinePreference,TenantService,VideoConferencingandWebCollaboration.

•PoorAdminlackingSystemAlarmout-dial/pager/emailnotification,TrafficMeasurement&Reporting.

•LimitedACDlackingskills-basedrouting,balancedcallcount,preferredagent,agentpriority,andtrunkpriority.

•NoNationalAccountsprogram.

Partner ACS (discontinued Nov. 2010)SalesIssuestoemphasize:•Productdiscontinued.•Nocommonequipmentmigrationtolargersystems.•Limitedtelephonesetmigration(onlytoIPOfficeEssential/PartnerEdition).

•Limitedgrowthcapacity(maximum55portsvsCIX100112ports).

•Featureslacking:multipleDNs,DID,DNIS,ISDNinterface,LCR,flexiblestationnumbering,hotdialpad,VMLCDsoftkeyprompting.

•Oldtechnology:NodigitalPAD,noNICport,noIPconnection,Partnertelephonesareanalognotdigital.

•Insufficientvoicemailboxcapacity.•Avaya’sdiscontinuedPartnerhasbeenreplacedbytheIPOfficeEssentialEdition.

IP Office 500SalesIssuestoemphasize:•NocommonequipmentmigrationtolargerAvayaAura.•IPOfficegrowthlimitedtomax.384usersvs560onCIX670or1,000onCIX1200andIPedgeEM.

•Featureslacking:MultipleDNs,VerifiableAccountCodes,COS,DISA,Privacy/Non-privacyoptions,RingingLinePreference,AutoOff-hookSelection,TenantService,SeparateInterfacesforMOHandBGM,DoorAlarmSensor.

•Weakmulti-systemnetworking.•Nobatterybackup(supportedonStrataCIX).•VoiceMailLiteisinadequateandrequiresupgradetoVoiceMailPro.

•DifficultVPNsetupforremoteIPphones.

Avaya


Avaya CiscoAura S8300/8800SalesIssuestoemphasize:•Nosystembatterybackup–mustuseexpensiveUPS.•NodigitalPADforconferencestoincreasevolumetooutsideparties.

•Noautonightserviceactivation.•TelephonesdonotsupporthotdialpadorVMLCDsoftkeyprompting.

•Nolarge-LCDtelephonemodel.•Limitedtelephonesetmigrationfromoldersystems(fromPartner&Magixno,Definity&S8500yes,IPOfficeyes).

•IntuityAudixvoicemailisexpensivecomparedtoIPedge MessagingandStrataCIXStratagyES

UC320 & UC540/560SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmallertolargersystems.

•UC320andUC540/560SPA500-seriestelephonesnotup-wardcompatiblewithUnifiedCommunicationsManagerorUCMExpress.

•UC320doesnotsupportnetworking.•UC540/560alsodesignedforsingle-siteapplications,butcannetworkupto5sites(mustmustbeadministeredin-dividuallyanddonotsupportcentralizedadministration).

•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Day/nightmodes,RecordtoVM,Park/Page,andmore.

•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.

Unified Communications ManagerSalesIssuestoemphasize:•Nomigrationfromlegacyequipment.•Expensive(bothpurchasepriceandnetworkupgrades).•Featureslacking:MultipleDNs,DigitalPAD,batterybackup,BLFdisplay,BGMthroughphones,pagingoverphones,OCA,COS,AccountCodes,Override,AutomaticHoldandHoldRecall,Two-colorLEDsforI-use/I-hold,Day/nightmodes,RecordtoVM,Park/Page,andmore.

•NonameonCallerID(numberonly).•LimitedE911capabilities.•Inadequatewarranty(1-yrhardware,90-daysoftwareandnetworkequipment.

•NoNationalAccountsprogram.


ESIDigiumAsterisk (software download)SalesIssuestoemphasize:•Asterisk“free”softwareisnotfree.Oncedownloaded,itmustbeproperlyinstalledonyourserver,includingsettingallprogrammableoptions,extensionnumber-ing,autoattendantrouting,voicemailpreferences,Javaprogramming,networkassessment,training,etc.

•ThistakesatrainedtechnicianandhighlevelofITexper-tiseforsuccessfulinstallationandongoingmaintenance.UnlessyouhaveacapableITstaff,maintenancemustbecontractedtoDigiumoracapablesystemsintegrator.

•Digiumdoesnotmaketelephones,so3rd-partyIPtele-phonesrequired,andprovidesverylimitedLCDfeatureprompting.

•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andmore.

•LimitedACDfunctionality.

C-PlusSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Nocommonequipmentmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).

•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.

ESI-50L & IVX56sSalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.

•NocommonequipmentmigrationfromortootherESIsystems.

•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Featureslacking:MultipleDNs,FlexibleStation#,SystemBatteryBackup,PowerFailureTransfer,Dooralarmsensor,doorlockcontrol,COSandTollRestrictionOverridecodes,DISA,BRI,DIDonanalogCOlines,AutoBusyRedial,ExecutiveOverride,Privacy/non-privacyoptions,Parkzones,Accountcodes,BGMthroughphones,DigitalPAD(supportedonStrataCIX).

•NosecondcallCallerIDondirectcalls.•VoiceMailcan’tdooutboundnotificationtomorethanonenumberlikeToshibacan.

Switchvox (Asterisk turnkey system)SalesIssuestoemphasize:•DifficultyofimplementationandsystemsintegrationiswhatgavebirthtoSwitchvoxandothercompanieslikeFonality,whosellAsterisk-basedturnkeysystems.

•EvenDigiumthemselves,themakersofAsterisk,don’trecommendthe“downloadandgo”approach.TheyprefertoselltheirSwitchvoxsolutionconsistingofAsterisksoftwarepre-installedonabuilt-for-purposeserver,withinstallation,training,otherrequiredintegrationandprofessionalservices,andthefirstyearpre-paidannualsoftwaremaintenancefee.

•Digiumdoesnotmaketelephones,so3rd-partyIPtelephonesrequired,andprovidesverylimitedLCDfeatureprompting.

•Featureslacking:MultipleDNCallCoverage,DigitalPAD,batterybackup,AutoOff-hookSelection,BusyOverride,DoorUnlockControl,ReleaseandRelease/AnswerKeys,andlimitedACD.

•Only75concurrentcallsmaximum.


ESI Mitel ESI-50 & ESI-100 & ESI-200SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredpro-gramcontrol.

•NocommonequipmentmigrationfromESI50toanyotherESIsystems.

•NocommonequipmentmigrationfromotherESI100orESI200tolargersystems.

•Digitaltelephonesnotsupported.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoAttendantConsole.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Limitedgrowthcapacity(maximum198portsvsIPedgeEC200-usersandCIX670672-ports).

•NospeakerpagingonremoteIPphones(onlyonlocalLANconnectedphones)

•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.

3000SalesIssuestoemphasize:•Nocommonequipmentmigrationtolargersystems.•Notelephonesetmigration.•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•Limitedgrowthcapacity(maximum20x40vsCIX100112-portsandIPedgeEC200-users).

•3-partyconferencingvsToshiba8-party.•Only70voicemailboxcapacity.•Featureslacking:MultipleDNs,Networking,ACD,DID,ANI,DNIS,Hotdialpad,AutoHold,ABR,OCA,BGMthroughphones,Zonepaging,Sep.MOH&BGMinterfaces(Encore1MOHsourcesvsCIX15),RemoteChangeofExt.CallFwddest.,TollRestroverridecodes,Groundstartlines,BRI,Tenantsvc.,CTI/TAPI,andDigitalPAD(supportedonStrataCIX).

5000SalesIssuestoemphasize:•Nocommonequipmentmigrationfromsmaller3000system,ortolargerMitelsystems.

•Nodigitaltelephonesetmigrationfrom3000system.•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial.

•NoIPDSSconsolesupported.•MessageWaitinglightnotsupportedonanalogtelephones(onlystutterdialtone).

•Maximum14analogloopstartCOlinecapacity.•4-partyconferencingvsToshiba8-party.•Only5MOHsourcesvs15onToshiba.•Limitedgrowthcapacity(maximum300portsvsCIX670560-users,CIX1200andIPedgeEM1000-users).

ESI-600 & ESI-1000SalesIssuestoemphasize:•Lackofcompanynamerecognition.•Harddrivebaseddesignislessreliablethanstoredprogramcontrol.

•LimitedcommonequipmentmigrationfromotherESIsystems.

•Nolarge-LCDtelephonemodel.•Nomulti-linecordlesstelephone.•NoLCDfeatureprompting,andverbalpromptsarenosubstitute.

•Weaknetworking,ACD,LCR,T.R.•Manyfeatureslacking:SeeIVX56spage.


Mitel MitelSX-200 ICP CXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200MXonly).•Nogroundstartlines,analogTieorDIDlines,BRI.•Digitaltelephonesandattendantconsolenotsupported.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.

MCD (3300 ICP)SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.

SX-200 ICP MXSalesIssuestoemphasize:•Limitedcommonequipmentmigration(SX200ELonly).•Nobatterybackup(supportedonStrataCIX).•Featureslacking:AutoBusyRedial,pooledlinebuttons,separatemusic-on-holdandbackgroundinterface,dualcolorLEDsforI-useandI-hold,etc.,andDoorlockcontrol.

•LimitedLCDfeatureprompting.•5-partyconferencevs8-partyToshiba.


Inter-Tel (Mitel) MicrosoftAxxessSalesIssuestoemphasize:•NewproductiondiscontinuedinEuropeandcan’tbefarbehindintheU.S.

•Nocommonequipmentmigrationfromsmaller3000systemortolargerMitelsystems.

•NotelephonesetmigrationfromotherMitel/Inter-Telsystems.

•Poorqualityreputation.•Expensivegrowthpathwithfourprocessorsizemodels(mustswapouttogrowtolarger).

•Featureslacking:MultipleDNs,DigitalPAD,ParkandPagepickuporbits,ExecutiveOverride,RemoteChangeofExternalCallForwarddestination,AutoBusyRedial,TenantService.

•4-partyconferencingvsToshiba8-party.•Networkingisexpensiveformorethan2nodes.•Only1MOHsourcevs15onToshiba.•EVMCVMmaximum200mailboxes.

LyncSalesIssuestoemphasize:•Lyncisveryexpensiveandnotaffordablefortheunder50-usermarket.

•NotonlyisLynclicensingexpensive,butserverrequirementsarecostly,andunifiedmessagingrequiresExchangeserverwhichisalsoexpensive.

•MicrosoftonlyprovidesthesoftwarefortheLyncapplication.Theydon’tofferacompletetelephonesystem.Theydon’tmaketelephones.

•Thismeansthecustomerneedsasystemsintegratortosourceservers,third-partygateways,third-partydesktelephones,third-partysoftphones,third-partywirelesstelephones,etc.,andputthisalltogetherintoaworkingsystem.

•Nobatterybackup(StrataCIXsupports).•NoadvancedACD.Lynconlyprovidesaverybasic“ResponseGroup”capability.

•NoFMC.Lynconlyprovidessimultaneousringingofdeskandmobilephones.


NEC NECDSX-40, DSX-80, DSX-160SalesIssuestoemphasize:•DSXtelephonesnotupwardcompatibletolargerNECsystems.

•Attendantconsolenotsupported.•Full-duplexspeakerphonenotsupported.•CommonequipmentnotupwardcompatiblewithlargerNECsystems.

•Featureslacking:LeastCostRouting,Enhanced911operation,DigitalPAD,AutoBusyRedial,TollRestrictionoverridebysystemspeeddial,AutoDay/NightServiceActivation,Networking,SIPTrunking,andTAPICTIsup-port.

•VerybasicACDoptionsavailable,butnoadvancedcapa-bilities.

•DSX-40doesnotsupportANI,DNIS,DID,orT1interface.

Univerge SV8100SalesIssuestoemphasize:•SomecommonequipmentmigrationtoSV8300butnonetoSV8500.

•Featureslacking:MultipleDNs(callarrivalkeysarenosubstituteandnoPhantomDNs),DigitalPAD,ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtone,Remotechangeofexternalcallforward,Callforwardsystemwidedefault,SpeakerOCA(handsetonly),HotDesk,RemoteExpansionCabinets.

•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfunctions.

•StrataCIXprovidesmoreexternalpagingzones(8)andtelephonespeakerpaginggroups(4onCIX100,8onCIX200,and16onCIX670andCIX1200).TheNECSV8100onlyprovides3externalpagingzones/groups.

•NoseparateMOHandBGMinterfaces.

Univerge SV8300SalesIssuestoemphasize:•NocommonequipmentupwardmigrationtolargerSV8500.

•Featureslacking:DigitalPAD(StrataCIXsupports),ConferenceSplit/Drop,HotDialPad,ContinuousDTMFtoneondialpad,Nightringingoverexternalzonepaging,Automatichold/releaseoptionsetting.

•VerylimitedLCDfeaturepromptingwithsoftkeyoperationandnonewithvoicemailfeatures.

•NoBackgroundMusicThroughTelephones.•NoBackgroundMusicSeparateInterfacefromMusic-on-Hold.

UX5000SalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerUnivergesystems.•Featureslacking:DigitalPADforamplifiedconference,SpeakerOCA(handsetonly),HotDesk,CallForwardMultiple(forexternalcallsandinternalcalls),CallForwardRemoteChangeDestination,SerialStationHunting,Multi-nodeCentralManagement,RemoteExpansionCabinetsupport.

•WeakACD(basicbutnoadvancedcapabilitieslikeskills-basedrouting,trunkpriorityrouting,preferredagent,agentpriority,webcallback).

•Maximum30powerfailuretransfertelephonesvs64ontheStrataCIX100.


NEC NortelSphericallSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),Alarms&Notification,DoorPhoneinterface,DoorLockcontrolinterface,AutoBusyRedial,Back-groundMusicthroughPhones,COLineGroups,COLinebuttons,Hotline,Privacy/Non-privacyoption,TrafficMeasurement&Reporting.

•VerylimitedLCDfeaturepromptingwithsoftkeyopera-tion.

•OnlyBasicACDfunctionalityonly.NoadvancedACD.•Advancedvoicemailcapabilitieslacking:ASR,Fax,TTS,IVR.

•Only1MOHsourcevs15Toshiba.

Norstar ICS Compact (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Limitedcommonequipmentmigration(Trunkcard&CallerIDcard).

•Limitedgrowthcapacity(max.8x26vsCIX100112ports).•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.

•NoIPtelephonesupport.•Nonetworkingcapabilities.•FlashVMonly24mailboxes.

Norstar ICS Modular (discontinued)SalesIssuestoemphasize:•Productnolongersoldexceptusedunits.•Nocommonequipmentmigration.•DigitaltelephonesnotupwardcompatibletoMeridianorSuccession.

•Limitedgrowthcapacity(max.248portsvsCIX670672ports).

•Nobatterybackup(StrataCIXsupports).•3-partyconferencevs8-partyToshiba.•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA,Remoteexpansioncabinets.

•NoIPtelephonesupport.•Weaknetworkingcapabilities.•CallPilot150VMonly200mailboxes.


Nortel PanasonicBusiness Communication ManagerSalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.

•Discontinuancescheduled10-1-2012or“whilesupplieslast.”

•Nocommonequipmentmigration.•BCM450growthlimitedtomax.300-usersvsCIX670552-usersCIX1200andIPedgeEM1,000-users.

•BCM50growthlimitedtomax.32IPphonesor44digitalphonesvs72onCIX100and200onIPedgeEM.

•Nobatterybackup(StrataCIXsupports).•3-partyBCMconferencevs8-partyToshiba,oruseexpensiveconferencebridge.

•OneMOHsourcevs15Toshiba.•Featureslacking:MultipleDNs,DigitalPAD(StrataCIXsupports),SeparateMOHandBGMinterfaces,Two-colorLEDs,Tenantservice,Autobusyredial,SpeakerOCA.

•Weaknetworkingcapabilities.

KX-TDA824SalesIssuestoemphasize:•Nocommonequipmentmigration.•NoIPtelephonesupport.•3-partyconferencevs8-partyonToshiba.•1MOHsourcevs3onCIX40and15onlargerStrataCIXandallIPedgesystems.

•Maximum2powerfailuretransfertelephonesvs64onStrataCIX100.

•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialpad,DigitalPAD,HotDesking,BatteryBackup,LCR,ACD,ANI,DNIS,EnhancedE911,Dooralarmsensor,Networking,Multi-languageLCDdisplay,TenantService.

•VoicemaillacksUnifiedMessagingoptionandotheradvancedfeatures.

KX-TDA50GSalesIssuestoemphasize:•NocommonequipmentmigrationtolargerKX-TDEorKX-NCPsystems.

•Only4IPtelephonessupportedonKX-TDA50.•Nobatterybackup(StrataCIXsupports).•2MOHsourcesvs15Toshiba.•Maximum16powerfailuretransfertelephonesvs64onStrataCIX100.

•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•Featureslacking:MultipleDNs,DNIS,EnhancedE911,HotDialing,HotDesking,Dooralarmsensor,Remoteexpansioncabinet,AmplifiedConf.(DigitalPAD).

•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions.

CS1000SalesIssuestoemphasize:•ProductdiscontinuanceplannedaspartofAvaya/Nortelproductroadmap.Nospecificdiscontinuancedateotherthan“toremainavailablelongenoughtosupporttheinstalledbaseofNortelMeridianPBXsystemsuntileventualmigrationtoAura.”

•NocommonequipmentmigrationfromNorstarorBCM.•NodigitaltelephonesetmigrationfromNorstarorBCMtolargersystems.

•Featureslacking:DigitalPAD(StrataCIXsupports),DoorPhone&DoorLockinterface,Dooralarmsensor,SeparateMOHandBGMinterface,LCDalphanumericadvisorymessages,AutoBusyRedial,SpeakerOCA,Pagingovertelephonespeaker,Backgroundmusicthroughtelephonespeakers,Two-colorLEDs.

•LimitedLCDfeaturepromptingwithsoftkeyoperation.


Panasonic SamsungKX-TDE100, 200, 600SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenTDEsystemsbutnonewithNCPmodels.

•Weaknetworking(limitedfeaturetransparency,coordi-nateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).

•Voicemaillackstext-to-speech,automaticspeechrecog-nition,faxmessaging,andIVRoptions.

OfficeServ 7030, 7100, 7200, 7400SalesIssuestoemphasize:•Featureslacking:DigitalPADforamplifiedconference(StrataCIXsupports),HotDialpad,ACD(UCDlimited),CallFwdRemoteChange,CallFwdMultiple,CallFwdSystem-wideDefault,DelayedRinging,IPtelephonesurvivability,FMC,andadvancedvoicemailoptionsforASR,Faxintegration,IVR,andTTS.

•MultipleDNslimitedtocallcoveragebutnomultipleappearancesofsameDNononetelephone.

•5-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.

•E911handlingofIPtelephoneslimitedanddoesnothandleremoteIPphonelocator.

•Systemadmindoesnothandlecentraladministrationofmultiplenetworkednodesefficiently.

•Systemalarmsonlycallanextensionanddon’tsendnotificationviaemailorpager.

KX-NCP500, 1000SalesIssuestoemphasize:•LimitedcommonequipmentmigrationbetweenNCP500and1000butnonewithanyotherPanasonicmodels.

•Weaknetworking(limitedfeaturetransparency,coordinateddialplansharedbyonly2nodesofmax.16,nocentralizedattendant).

•WeakACD(UCDispoorsubstitute).•2MOHsourcesvs15Toshiba.•Maximum128usersonNCP500andNCP1000vs160onCIX200and200onIPedgeEC.

•Nobatterybackup(StrataCIXsupports).•Featureslacking:MultipleDNs,HotDialing,HotDesking,Dooralarmsensor,DigitalPADforAmplifiedConf.(StrataCIXsupports).

•Voicemaillackstext-to-speech,automaticspeechrecognition,faxmessaging,andIVRoptions(Stratagysupports).


ShoreTel VerticalSBE and EnterpriseSalesIssuestoemphasize:•Lackofnamerecognition,experienceintelecomindustry,andqualityreputation.

•Nomigrationfromlegacyequipment.•Nobatterybackup(StrataCIXsupports).•Featureslacking:DigitalPAD(StrataCIXsupports),Ac-countCodes,AutoOff-hookSelection,RingingLinePref-erence,AutoBusyRedial,BusyOverride,CallParkOrbitZones,DISA,Privacy/Non-privacyOptions,PooledLineButtons,OCA,Behind-Centrexoperation,TrunkQueuingwithCallback,StationQueuingwithCallback.

•LimitedLCDfeatureprompting.•6-partyconferencingvx8onToshiba(morerequiresex-pensiveconferencebridge).

•Only1Music-on-Holdsourcepersitevs15onToshiba.

Vodavi STSeSalesIssuestoemphasize:•Nocommonequipmentmigration.•NotelephonesetmigrationtolargerXTS.•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•NoIPtelephonesupport.•Limitedgrowthcapacity(max.12x32vsCIX100112portsandIPedgeEC200-users).

•Featureslacking:MultipleDNs,ACD,Networking,Hotdialpad,DigitalPAD,ANI,DNIS,BRI,PRI,andAutoBusyRedial,Multi-languageLCDdisplay,TenantService,TrafficMeasurement,Dooralarminterface.

•LimitedLCDfeatureprompting.•MiniVoiceVMpoorfunctionalityandonly32(optional64)mailboxes.

XcelleratorSalesIssuestoemphasize:•Nocommonequipmentmigration.•Notelephonesetmigration.•NoattendantconsoleorDSSconsole.•Nomulti-linecordlesstelephoneorFMC.•Featureslacking:MultipleDNs,AccountCodes,ACD,AutoBusyRedial,DigitalPAD,StationQueuing,TrunkQueuing,ANI,BatteryBackup,CallFwdMultiple(internal/external),CallFwdSystem-wideDefault,CallFwdFollow-me,DelayedRinging,DNIS,DoorUnlock,DSSButtons,HotDesking,NightRinging,OCA,BusyOverride,

•NoCallManagertoprovidecallcontrolfromPC,InstantMessaging,Presence.

•LimitedLCDfeaturesoftkeyoperation.•3-partyconferencevs8-partyonToshibaandno“meet-me”conferenceoption.

•Networkinghasverylimitedfeaturetransparencyandonlybasicfunctionality.


Vertical VerticalVodavi XTS-IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•3processormodelsmakegrowthexpensive.•Powersupplyissuesinlargeconfigurationsusinglotsofexternalringingandpagingdevices.

•Limitedtelephonesetmigration(smallerXTSc-IPyes,smallerSTSeno).

•Noattendantconsole(DSSonly).•Nomulti-linecordlesstelephones.•OnlytwoIPtelephonemodelsareavailable,andnolarge-LCDmodel.

•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),Multi-languageLCDdisplay,TrafficMeasurement,Remoteexpansioncabinets,Dooralarminterface.

•Weaknetworking(limitedfeaturetransparency,propri-etary-noQSIG).


Wave IP 500 & 2500SalesIssuestoemphasize:•Nocommonequipmentmigration.•Nobatterybackup(StrataCIXsupports).•Nomulti-linecordlesstelephones.•Limitedgrowthcapacity(max.500portsvs1,000-usersonCIX1200andIPedgeEM).

•Featureslacking:DigitalPAD(StrataCIXsupports),AutoBusyRedial,TenantService,Doorlockinterface,StationQueuing,TrunkQueuing,BackgroundMusicthroughTelephones,VideoConf./Collaboration.

•LimitedLCDfeatureprompting.•Weaknetworking(limitedfeaturetransparencywithbasictielinefunction).

•WeakACD,lackingagentlogintomultiplegroups,andlimitedmonitoringandreportingcapabilities.

•WeakUM,lackingsyncbetweenWavevoicemailandExchangeemail.

•OneMOHsourcevs15Toshiba.

SBX IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonemigration(IPphonesupwardcompatiblewithTeleniumandXTS-IP.

•Noattendantconsole(DSSonly).•Limitedgrowthcapacity(maximum48-usersvsCIX10072-usersandIPedgeEC200-users).

•Featureslacking:E911interface,AccountCodes,DigitalPAD,Doorlockinterface,VideoConf./Collaboration,Presence,FMC,IM/Chat,RingingLinePreference,Multi-languagesupport,PagingoverExternalZones.

•LimitedLCDfeatureprompting.•WeakvoicemaillackingoptionsforUnifiedMessaging,FAX,ASR,IVR,Text-to-Speech.

•NoACDandUCDlimitedfunctionalityisapoorsubstitute.

•3rd-partyproductmadebyLGNortel.

Vodavi Telenium IPSalesIssuestoemphasize:•Nocommonequipmentmigration.•Nodigitaltelephonecompatibility.•Limitedgrowthcapacitywithmax.300ports(200trunksor250stations).

•Teleniumvoicemailonlyhas3hoursofmessagestorage.•OnlytwoIPtelephonemodelsareavailable.•Featureslacking:MultipleDNs,Hotdialpad,DigitalPAD(StrataCIXsupports),ANI,DNIS,TenantService,Multi-languageLCDdisplay,Remoteexpansioncabinets,Dooralarminterface.



HP (formerly 3Com)VCX 100 & 200SalesIssuestoemphasize:•TelephonyfutureuncertainwithHP.•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysre-quiresupgradestomeetbasicneedsbeyond4-ports.

•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum6sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:ANI,DNIS,LCDSoftKeyFeaturePrompting,MultipleDNs,Hotdialpad,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Executive),Privacy/non-privacyOptions,TenantService,AccountCodes,PowerFailureTransfer,DoorPhones,COLineGroups.

NBX V3001R & V7000SalesIssuestoemphasize:•TelephonyfutureuncertainwithHPacquisition.V3001discontinued7-30-10.

•Inadequatewarranty1-yearhardware,90-daysoftware.•“Free”voicemailisinadequateandalmostalwaysrequiresupgradestomeetbasicneedsbeyond4-ports.

•Nobatterybackup(StrataCIXsupports).•Weaknetworkingwithmaximum11sites.•WeakDay/nightmodecapabilities.•OneMOHsourcevs15Toshiba.•Featureslacking:LCDSoftKeyFeaturePrompting,MultipleDNs,HotDesking,Hotdialpad,Hotline,BLFdisplay,BGMthroughphones,OCA,DISA,Handsfreeanswerback,AutomaticHold,HoldRecall,ABR,CallDurationDisplay,Two-colorLEDs,DigitalPAD(StrataCIXsupports),CallRecordtoVM,Override(Exec.,Busy,DND),Privacy/non-privacyOptions,TenantService,ForcedAccountCodes.


Toshiba Telecommunication Systems Division (TSD) Sales Information Resources

TSD MarketingEmail: [email protected]

Sales Application Desk(800) 362-6620 (949) 583-3354 Email: [email protected] TSD Dealer Web Sitehttp://fyi.tsd.toshiba.com

TSD Web Sitehttp://www.telecom.toshiba.com

Notice: This competitive information is gathered from a variety of sources. In some cases, available information is limited and subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this information is current and accurate, but is supplied on a best-available basis.

Please note this guide is also available in a format optimized for display on your smart cell phone with mobile Internet access. Go to http://www.telecom.toshiba.com/Dealer-Resources/index.cfm

May 2012Toshiba America Information Systems, Inc.

Telecommunication Systems Division9740 Irvine Blvd., Irvine, CA 92618-1697

(949) 583-3700 www.telecom.toshiba.com

competitive pocket guide may, 2012 - mstsc.us · pdf file• no digital pad for conferences...

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