Cisco Virtual Update:
Cisco Spark
Per Toft Consulting Systems Engineer 14 juni 2016
Cisco Spark
A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.
Cisco Spark is hosted by Cisco, and sold by partners.
Message Meeting Call Team messaging in virtual rooms
Persistent Chat, Content Sharing, Iteration
A Cloud-based phone system1 plus much more
Make calls within or outside organization via the PSTN1
Audio, video, and web meetings
Before/during/after-meeting messaging and content
Spark Services
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider.
For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services.
Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
Spark App
Less email. More agility. Better teamwork.
Communicate from
where your work lives
Spark Endpoints
Cisco Desktop
Devices
Spark Room
Systems
One Offer
Open Platform
Common Management
Application Integration APIs
Spark Hybrid Services Cloud + Prem
Partner Services Interconnect
Message Meeting Call
Communications
Manager
Business Edition
Series
HCS
Delivered Services
Connect to the Cisco Cloud
Message Meeting Call
Spark
Hybrid
Services
…and add message & meeting services to
your existing Cisco UC solution
Spark Hybrid Services
Hybrid Calendar Service
Creating unique value by connecting on-premises and cloud services.
Cisco Spark Service Message | Meeting | Call
Existing Services
Hybrid Call Service • Call Service Aware
• Call Service Connect
Hybrid Directory Service
Conferencing Voice
Search
Basic Self
Service Two Factor
Authentication Conditional
Dial Click-to-Call
Our Platform Allows You to be the Innovator
APIs, SDK, Tools, Community
Integrate, extend,
and customize
Spark experiences
Cisco Spark
Platform
Embed voice and SMS
services to enhance
business processes
Tropo
Platform
usecases.tropo.com
developer.ciscospark.com
Simply Communicate Better One Service, One Experience, for Every Employee
HD Audio and Video
Conferencing File
Sharing
Team Messaging in Virtual Rooms
Mobile App
Desk and Room Systems
Message
Mobile, Desktop and
Web App
Team Messages in
Virtual Rooms
Persistent Messages /with File Sharing
Simple Integrations Tools, APIs,
Services
Security w/ End-to-End Encryption
Make Spark the Place for All Your Work
App Integration Services Spark for Developers
Easily configured integrations in the
Cisco Spark app to unify workstreams
Native Integrations
Connect to other aps in seconds to
automate recurring tasks and make
your life more efficient
Create custom integrations using
Cisco Spark APIs through the Spark
for Developers portal
Built.io
Zapier
IFTTT
developer.ciscospark.com
Easy for users to integrate Cisco Spark with the apps they love
Tools for developers to transform collaboration experiences
Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting Room
Record Meetings
Basic Meetings
Advanced Meetings
Basic Meetings from the Spark App
Basic Meetings - M2
• Instant Meetings (straight from a Spark room)
• Start the ball rolling in a virtual room ahead
of any scheduled meeting
• Up to 25 participants
• Basic Voice, Video, and Content Sharing
• Participants List with Names and Video Film
Strip
• Easy to join from anywhere: • Spark mobile or desktop app
• Cisco IP phone registered to Spark
• Spark Room System
Spark Meeting
Spark Room
Systems
Spark Desk
Phone
Spark App
Spark Desktop
Client
Industry-leading WebEx conferencing service – up to 200 participants
Anyone can join your meeting from anywhere – any phone or device
3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint
Advanced Meetings WebEx Powered Meetings
All the capabilities of WebEx
Everyone gets their own personal meeting room
In meeting markup tools, whiteboard, and chat
Roster list, with active speaker notification
Meeting moderation features
Record meetings in full
Advanced Meetings Advanced Features
Calendar Service making it simple to schedule & join meetings
Challenges
• Scheduling meetings is still a chore
• Productivity stops when the meeting is scheduled
Solution
• @webex in the Outlook subject line automatically
creates a WebEx meeting in the invite
• @spark in Outlook subject line automatically creates a
Spark room
@webex
@spark
Eliminated need for Outlook plugins, productivity enhanced with a Spark
room to start the discussion and share docs before the meeting
Spark Room Systems
Cisco MX Series
Cisco SX10
Pairing your Spark App to a Room System Spark Proximity
Join Spark Meetings on a Spark Room System
Simple Meeting Access Move and Go Face-to-Face Meetings
Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number, Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.
For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services.
Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
Spark Call Features
• Audio, Video, PSTN calling
• Call Forward and Transfer
• Hold/Resume with Video on Hold
• Ad-hoc Conferencing
• Class of Service
• Shared and Multiple Lines
• Do not Disturb
• Directory dialing
• Speed Dials with BLF
• Voicemail
• E911
• Company Caller ID
• Auto-attendant and Hunt Groups
• Zero Touch Meetings
• Single Number Reach
• Spark App is the single soft-client for voice, video, meetings, & messaging
• Spark App is an “extension” of the desk phone
• Answer calls on desk phone or with Spark App
• Call anyone, anywhere
• Use Spark App to control the desk phone
• Intelligent Proximity
UC Features Collaboration Features Administrative Features
• End User Self Care
• Customer and Partner Admin portal
• Customer Bulk Provisioning
• External Health Portal status.ciscospark.com
• Support and feedback through Spark App and support.ciscospark.com
• Ideal for mobile workers
• Single app for voice, video, meetings, and messaging
• iOS, Android, and Windows Devices
• Windows and Mac OS X
• Integrated mobile and desktop voice and video calling with Spark App
• Spark App is an “extension” of your phone
• Answer calls on your desk phone or with Spark App
• Call anyone, anywhere as if you were in the office
• Use App to control Spark registered desk phone
Spark App as a Soft Client
• Cisco’s latest generation of IP phones
• Cisco 7800 and 8800 Series of phones
• HD voice and video
• H.264 video
• G.722 wideband audio
• G711u for PSTN calls
• Full phone feature support
• Intelligent Proximity (Bluetooth)
• USB and Analog Headsets
• Wi-Fi support
Enterprise-Class Devices
https://www.apple.com/ipad/business/work-with-apple/cisco/ http://blogs.cisco.com/news/apple-and-cisco-fast-tracking-the-mobile-enterprise
Apple and Cisco Partnership
A first-class calling experience.
Cisco Spark, a collaboration app that provides voice and video capabilities will use new iOS APIs to directly integrate with iPhone. For users, the experience is just like the native calling capabilities of iPhone. Users can tap a contact in their address book, favorites, or recents and instantly make a call without having to launch a third-party app. They can also answer calls right from the Lock screen, use connected headsets, and take advantage of call waiting to switch between calls whether they're VoIP or cellular.
Apple and Cisco Partnership
Take your desk phone with you.
Users no longer need to forward calls from their desk phone to their iPhone. By using Cisco Spark to route calls to both iPhone and the desk phone, users can pickup the call from whichever device they prefer. Your users will also have a consolidated record of calls whether it was received on their desk phone or iPhone. Routing calls over the corporate network also helps your company save on costs, so everybody wins.
Apple and Cisco Partnership
Cisco Spark Room Systems What’s New?
Key Customer Benefits
MX, DX, all of SX Series support (register to any Spark paid service)
Room System support in: • Canada
• France, Germany, UK, Austria, Belgium, Czech Rep. Denmark, Finland, Ireland, Italy,
Luxembourg, Netherlands, Norway, Portugal, Poland, Slovakia, Spain, Sweden, Switzerland
• Australia (Aug/Sept)
Room System URI
WebEx annuity customers can add Spark Room Systems
More room system options (form and function)
Greater availability of service
Choice &
Availability
*Detailed customer & partner benefits are below in notes section
MX200 MX300
MX800 MX700 MX800 Dual
DX80 DX70
SX80 SX20
More Pairing Options
https://www.ciscospark.com/
What’s New?
Key Customer Benefits
Adding desktop pairing with Spark Room Systems &
desk phones
Use Spark app to:
- initiate, join, end a call / meeting on a nearby Spark
desk phone or Room System
- cast your voice & video and share content wirelessly
User
Experience
*Detailed customer & partner benefits are below in notes section
Choice: easily join calls / meetings from best suited Spark device in proximity
Convenience: remotely control your endpoints from Spark app (vs. a touchpad)
Efficiency: click to dial directly from Spark directory, recent calls or meetings list
Introducing Spark Teams What’s New?
Key Customer Benefits
New ‘Teams’ tab in Spark app
Categorize rooms around real-life teams,
projects, or topics
Simplified participant management
New Teams API for developers
Better
Room
Organization
*Detailed customer & partner benefits are below in notes section
Dedicated space for a team
Better and easier room organization
Join rooms without needing an invitation
Other Features Available in June
Message
Mac app improvements
Native Windows 10 mobile app (phone/tablet)
Meeting
WebEx Event Center and Training Center support in M3 offer
(add-ons)
Call
Multi-stream Video
Call Routing Features (Auto Attendant/Hunt Groups)
Hybrid Services
Call: Domain Verification
Call: HTTP Proxy support (Call Connector)
Calendar Service: O365 Support
Continuous
Delivery For customers
For partners
New channels/GTM activities (e.g. West)
Customer nurture emails
Trial expiry phase 1
Simpler trial conversion
1 2 3
Getting started is as easy as…
…Spark Offer
+ | | Message Call Meeting
1 2 3
App, Phones, Video Rooms
Offer Packaging
Available in select Geos, SMB focused
Available in most Geos
C2 Everything
in M2, and:
Cloud Calling*
• Business-class voice
and video
• Mobility
• Voice Messaging
M2 Everything
in M1, and:
• Host 25-party
meetings with screen
sharing with other
Spark users
C3 Everything in M3,
and:
Cloud Calling*
• Business-class voice and
video
• Mobility
• Voice Messaging
M3 Everything in M2,
and:
• Host WebEx-powered
meetings with screen
sharing and with external
participants
• Personal Meeting Room
• Scheduled Meetings
C1 Everything
in M1, and:
Cloud Calling*
• Business-class voice
and video
• Mobility
• Voice Messaging
M1 • Business-class
Messaging
• 1:1 and 3-party
video calling with
screen sharing
• Join Spark and SIP-
based meetings
*Excludes PSTN Services. Sourced via Media Provider partners.
Add
Room
Registration Connect a room
endpoint to the
Spark cloud
Conference
Audio Toll Dial-in &
Callback
Additional
Centers Event
Training
1
2
3