Cisco Virtual Update:

Cisco Spark

Per Toft Consulting Systems Engineer 14 juni 2016

Cisco Spark

A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.

Cisco Spark is hosted by Cisco, and sold by partners.

Message Meeting Call Team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

A Cloud-based phone system1 plus much more

Make calls within or outside organization via the PSTN1

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Spark Services

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider.

For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services.

Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Spark App

Less email. More agility. Better teamwork.

Communicate from

where your work lives

Spark Endpoints

Cisco Desktop

Devices

Spark Room

Systems

One Offer

Open Platform

Common Management

Application Integration APIs

Spark Hybrid Services Cloud + Prem

Partner Services Interconnect

Message Meeting Call

Communications

Manager

Business Edition

Series

HCS

Delivered Services

Connect to the Cisco Cloud

Message Meeting Call

Spark

Hybrid

Services

…and add message & meeting services to

your existing Cisco UC solution

Spark Hybrid Services

Hybrid Calendar Service

Creating unique value by connecting on-premises and cloud services.

Cisco Spark Service Message | Meeting | Call

Existing Services

Hybrid Call Service • Call Service Aware

• Call Service Connect

Hybrid Directory Service

Conferencing Voice

Search

Basic Self

Service Two Factor

Authentication Conditional

Dial Click-to-Call

Our Platform Allows You to be the Innovator

APIs, SDK, Tools, Community

Integrate, extend,

and customize

Spark experiences

Cisco Spark

Platform

Embed voice and SMS

services to enhance

business processes

Tropo

Platform

usecases.tropo.com

developer.ciscospark.com

Simply Communicate Better One Service, One Experience, for Every Employee

HD Audio and Video

Conferencing File

Sharing

Team Messaging in Virtual Rooms

Mobile App

Desk and Room Systems

Message

Mobile, Desktop and

Web App

Team Messages in

Virtual Rooms

Persistent Messages /with File Sharing

Simple Integrations Tools, APIs,

Services

Security w/ End-to-End Encryption

Make Spark the Place for All Your Work

App Integration Services Spark for Developers

Easily configured integrations in the

Cisco Spark app to unify workstreams

Native Integrations

Connect to other aps in seconds to

automate recurring tasks and make

your life more efficient

Create custom integrations using

Cisco Spark APIs through the Spark

for Developers portal

Built.io

Zapier

IFTTT

developer.ciscospark.com

Easy for users to integrate Cisco Spark with the apps they love

Tools for developers to transform collaboration experiences

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting Room

Record Meetings

Basic Meetings

Advanced Meetings

Basic Meetings from the Spark App

Basic Meetings - M2

• Instant Meetings (straight from a Spark room)

• Start the ball rolling in a virtual room ahead

of any scheduled meeting

• Up to 25 participants

• Basic Voice, Video, and Content Sharing

• Participants List with Names and Video Film

Strip

• Easy to join from anywhere: • Spark mobile or desktop app

• Cisco IP phone registered to Spark

• Spark Room System

Spark Meeting

Spark Room

Systems

Spark Desk

Phone

Spark App

Spark Desktop

Client

Industry-leading WebEx conferencing service – up to 200 participants

Anyone can join your meeting from anywhere – any phone or device

3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint

Advanced Meetings WebEx Powered Meetings

All the capabilities of WebEx

Everyone gets their own personal meeting room

In meeting markup tools, whiteboard, and chat

Roster list, with active speaker notification

Meeting moderation features

Record meetings in full

Advanced Meetings Advanced Features

Calendar Service making it simple to schedule & join meetings

Challenges

• Scheduling meetings is still a chore

• Productivity stops when the meeting is scheduled

Solution

• @webex in the Outlook subject line automatically

creates a WebEx meeting in the invite

• @spark in Outlook subject line automatically creates a

Spark room

@webex

@spark

Eliminated need for Outlook plugins, productivity enhanced with a Spark

room to start the discussion and share docs before the meeting

Spark Room Systems

Cisco MX Series

Cisco SX10

Pairing your Spark App to a Room System Spark Proximity

Join Spark Meetings on a Spark Room System

Simple Meeting Access Move and Go Face-to-Face Meetings

Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.

For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services.

Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Spark Call Features

• Audio, Video, PSTN calling

• Call Forward and Transfer

• Hold/Resume with Video on Hold

• Ad-hoc Conferencing

• Class of Service

• Shared and Multiple Lines

• Do not Disturb

• Directory dialing

• Speed Dials with BLF

• Voicemail

• E911

• Company Caller ID

• Auto-attendant and Hunt Groups

• Zero Touch Meetings

• Single Number Reach

• Spark App is the single soft-client for voice, video, meetings, & messaging

• Spark App is an “extension” of the desk phone

• Answer calls on desk phone or with Spark App

• Call anyone, anywhere

• Use Spark App to control the desk phone

• Intelligent Proximity

UC Features Collaboration Features Administrative Features

• End User Self Care

• Customer and Partner Admin portal

• Customer Bulk Provisioning

• External Health Portal status.ciscospark.com

• Support and feedback through Spark App and support.ciscospark.com

• Ideal for mobile workers

• Single app for voice, video, meetings, and messaging

• iOS, Android, and Windows Devices

• Windows and Mac OS X

• Integrated mobile and desktop voice and video calling with Spark App

• Spark App is an “extension” of your phone

• Answer calls on your desk phone or with Spark App

• Call anyone, anywhere as if you were in the office

• Use App to control Spark registered desk phone

Spark App as a Soft Client

• Cisco’s latest generation of IP phones

• Cisco 7800 and 8800 Series of phones

• HD voice and video

• H.264 video

• G.722 wideband audio

• G711u for PSTN calls

• Full phone feature support

• Intelligent Proximity (Bluetooth)

• USB and Analog Headsets

• Wi-Fi support

Enterprise-Class Devices

https://www.apple.com/ipad/business/work-with-apple/cisco/ http://blogs.cisco.com/news/apple-and-cisco-fast-tracking-the-mobile-enterprise

Apple and Cisco Partnership

A first-class calling experience.

Cisco Spark, a collaboration app that provides voice and video capabilities will use new iOS APIs to directly integrate with iPhone. For users, the experience is just like the native calling capabilities of iPhone. Users can tap a contact in their address book, favorites, or recents and instantly make a call without having to launch a third-party app. They can also answer calls right from the Lock screen, use connected headsets, and take advantage of call waiting to switch between calls whether they're VoIP or cellular.

Apple and Cisco Partnership

Take your desk phone with you.

Users no longer need to forward calls from their desk phone to their iPhone. By using Cisco Spark to route calls to both iPhone and the desk phone, users can pickup the call from whichever device they prefer. Your users will also have a consolidated record of calls whether it was received on their desk phone or iPhone. Routing calls over the corporate network also helps your company save on costs, so everybody wins.

Apple and Cisco Partnership

Cisco Spark Room Systems What’s New?

Key Customer Benefits

MX, DX, all of SX Series support (register to any Spark paid service)

Room System support in: • Canada

• France, Germany, UK, Austria, Belgium, Czech Rep. Denmark, Finland, Ireland, Italy,

Luxembourg, Netherlands, Norway, Portugal, Poland, Slovakia, Spain, Sweden, Switzerland

• Australia (Aug/Sept)

Room System URI

WebEx annuity customers can add Spark Room Systems

More room system options (form and function)

Greater availability of service

Choice &

Availability

*Detailed customer & partner benefits are below in notes section

MX200 MX300

MX800 MX700 MX800 Dual

DX80 DX70

SX80 SX20

More Pairing Options

https://www.ciscospark.com/

What’s New?

Key Customer Benefits

Adding desktop pairing with Spark Room Systems &

desk phones

Use Spark app to:

- initiate, join, end a call / meeting on a nearby Spark

desk phone or Room System

- cast your voice & video and share content wirelessly

User

Experience

*Detailed customer & partner benefits are below in notes section

Choice: easily join calls / meetings from best suited Spark device in proximity

Convenience: remotely control your endpoints from Spark app (vs. a touchpad)

Efficiency: click to dial directly from Spark directory, recent calls or meetings list

Introducing Spark Teams What’s New?

Key Customer Benefits

New ‘Teams’ tab in Spark app

Categorize rooms around real-life teams,

projects, or topics

Simplified participant management

New Teams API for developers

Better

Room

Organization

*Detailed customer & partner benefits are below in notes section

Dedicated space for a team

Better and easier room organization

Join rooms without needing an invitation

Other Features Available in June

Message

Mac app improvements

Native Windows 10 mobile app (phone/tablet)

Meeting

WebEx Event Center and Training Center support in M3 offer

(add-ons)

Call

Multi-stream Video

Call Routing Features (Auto Attendant/Hunt Groups)

Hybrid Services

Call: Domain Verification

Call: HTTP Proxy support (Call Connector)

Calendar Service: O365 Support

Continuous

Delivery For customers

For partners

New channels/GTM activities (e.g. West)

Customer nurture emails

Trial expiry phase 1

Simpler trial conversion

1 2 3

Getting started is as easy as…

…Spark Offer

+ | | Message Call Meeting

1 2 3

App, Phones, Video Rooms

Offer Packaging

Available in select Geos, SMB focused

Available in most Geos

C2 Everything

in M2, and:

Cloud Calling*

• Business-class voice

and video

• Mobility

• Voice Messaging

M2 Everything

in M1, and:

• Host 25-party

meetings with screen

sharing with other

Spark users

C3 Everything in M3,

and:

Cloud Calling*

• Business-class voice and

video

• Mobility

• Voice Messaging

M3 Everything in M2,

and:

• Host WebEx-powered

meetings with screen

sharing and with external

participants

• Personal Meeting Room

• Scheduled Meetings

C1 Everything

in M1, and:

Cloud Calling*

• Business-class voice

and video

• Mobility

• Voice Messaging

M1 • Business-class

Messaging

• 1:1 and 3-party

video calling with

screen sharing

• Join Spark and SIP-

based meetings

*Excludes PSTN Services. Sourced via Media Provider partners.

Add

Room

Registration Connect a room

endpoint to the

Spark cloud

Conference

Audio Toll Dial-in &

Callback

Additional

Centers Event

Training

1

2

3