Data Exchange 1
Data Exchange
CHSP Advisory Group 6 April 2016
• Reduce red tape
• Shift focus of reporting to demonstrate outcomes as well as outputs
• Work collaboratively with organisations to support innovation in
service delivery
• Managing programme performance
Principles of the Data Exchange
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Programmes in scope
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The Data Exchange Framework
• SCORE goals
• SCORE circumstances
• SCORE satisfaction
• SCORE community
• Pre and Post Assessment
• ABS
• DHS
• Census
• Others
• First name
• Last name
• DOB
• Gender
• Address
• Indigenous status
• CALD
• Disability
• Client survey
Client needs and circumstances
• Reason for seeking assistance
• Referral source
• Referral made
• Household composition
• Household income
• Service delivery
information (Activity,
outlet delivered from,
date of service)
• Length of time in
Australia
• Ethnicity/country of origin
• Migration visa category
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Priority Requirements
CHSP Enhancements include
• Accommodation setting
• Living arrangement
• DVA card status
• Carer flag
• CHSP specific service type(s)
• Amount of Assistance provided
(time, quantity, cost, type)
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The Data Exchange Framework
• SCORE goals
• SCORE circumstances
• SCORE satisfaction
• SCORE community
• Pre and Post Assessment
• ABS
• DHS
• Census
• Others
• First name
• Last name
• DOB
• Gender
• Address
• Indigenous status
• CALD
• Disability
• Client survey
Client needs and circumstances
• Reason for seeking assistance
• Referral source
• Referral made
• Household composition
• Household income
• Service delivery
information (Activity,
outlet delivered from,
date of service)
• Length of time in
Australia
• Ethnicity/country of origin
• Migration visa category
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Measuring Outcomes
Standard Client/Community Outcomes
Reporting
E
DSS Purpose: Improving the lifetime wellbeing of people and families in Australia
Data Exchange
Client Goal SCORE SCORE goal domain 1:
No progress in
achieving goals
2: 3: 4: 5:
Goals fully
achieved
Changed knowledge
and access to
information
No progress in
increasing
awareness and
knowledge in areas
relevant to clients’
needs and
circumstance
Limited progress to
date in achieving
knowledge goals—
but emerging
engagement
Limited progress to
date in achieving
knowledge goals—
but strong
engagement
Moderate progress
to date in
achieving
knowledge goals
Full achievement of
goals related to
increasing
awareness and
knowledge in areas
relevant to client’s
needs and
circumstance
Changed skills No progress in
increasing skills in
areas relevant to
clients’ needs and
circumstance
Limited progress to
date in achieving
skills goals—but
emerging
engagement
Limited progress to
date in achieving
skills goals—but
strong engagement
Moderate progress
to date in
achieving skills
goals
Full achievement of
goals related to
increasing skills in
areas relevant to
client’s needs and
circumstance
Changed behaviours No progress in
changing behaviours
in areas relevant to
client’s needs and
circumstance
Limited progress to
date in achieving
behaviour goals—
but emerging
engagement
Limited progress to
date in achieving
behaviour goals—
but strong
engagement
Moderate progress
to date in
achieving
behaviour goals
Full achievement of
goals related to
changing behaviours
in areas relevant to
client’s needs and
circumstance
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The Data Exchange Framework
• SCORE goals
• SCORE circumstances
• SCORE satisfaction
• SCORE community
• Pre and Post Assessment
• ABS
• DHS
• Census
• Others
• First name
• Last name
• DOB
• Gender
• Address
• Indigenous status
• CALD
• Disability
• Client survey
Client needs and circumstances
• Reason for seeking assistance
• Referral source
• Referral made
• Household composition
• Household income
• Service delivery
information (Activity,
outlet delivered from,
date of service)
• Length of time in
Australia
• Ethnicity/country of origin
• Migration visa category
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Data Exchange
Reports
Data Exchange web-based portal
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Benchmark Report
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Benchmark Report
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Benchmark Report
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Benchmark Report
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Client
Pathways
Report
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Client
Pathways
Report
Community
Profile
Report
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SCORE Outcomes Report
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SCORE Outcomes Report
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For more information…
Data Exchange website: https://dex.dss.gov.au/
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Data Exchange
Benchmarking
Partnership Approach
Reports
25
Benchmarking
Discussion Paper open for stakeholder
feedback
Five Discussion Questions
Consultation period closed on
Friday 1 April 2016
Comments still welcome to:
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Benchmarking was
developed in the late
1970s as a way of
measuring and
improving performance.
Benchmarking is a
process of comparing
one’s organisation to
similar organisations to
identify areas of
success and
opportunities for
improvement.
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KPIs within your Grant
Agreements have been
updated. Performance
against some of these
KPIs will be measured
using benchmarking and
comparative data rather
than set targets, to:
• Improve client
outcomes
• Identify challenges
• Recognise success
• Provide insight
• Replicate success
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Data Exchange
• Benchmarking will
empower service
providers
• Benchmarking will
enable simple, relevant
and transparent
comparisons
• Benchmarking will be a
starting point for ongoing
discussions
• Service provider privacy
is protected
• Implementation of
benchmarking is being
monitored and reviewed
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Data Exchange
• ‘Like for like’
comparison groups
• Groups based on
programme activities
and geographic
location
• Benchmarking reports
available to all,
whether priority or
partnership
• Accessible and easy
to understand
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Data Exchange
• ‘How much is being
done?’
• ‘How well is it being
done?’
• ‘Did we achieve what
we expected?’
• Guidance provided with
each release on how
best to read and
interpret your reports
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Changing how we do business
• Targeting resources • Evidence-based policy advice
• Compliance and accountability
• Research and evaluation
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Value of Measuring Outcomes
• Able to understand who is accessing services, and how often, if
they accessed a related service and the outcomes they achieved.
• Identifies the combinations of services that lead to the best results
(across programmes).
• Extends the view of client pathways within and across services and
into the welfare payment system.
• Whole-of-government visibility of organisation funding profiles and
client pathways (including jurisdictions).
• Introduced Benchmarking - how individual organisations are
performing over time, and in comparison to their peers.
Standard Data Exchange KPI’s
1. Number of participants, counted as the number of unique client
records
2. Number of events / service instances delivered, counted as the
number of service instances
3. Proportion of participants from priority target groups, measured as
the percentage of the total unique clients who identify as being from
the revenant priority target group(s).
4. Proportion of clients achieving improved independence, participation
and well-being immediately after assistance.
5. Proportion of clients achieving individual goals related to
independence, participation and well-being.
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What does the Data Exchange
mean for service providers?
• Reporting fewer data items
• Streamlining reporting arrangements
• Access to rich data information to better inform service delivery
• 3 options for uploading data
• Ability to use existing software (if compatible with Data Exchange
specifications)
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