Data Exchange 1

Data Exchange

CHSP Advisory Group 6 April 2016

• Reduce red tape

• Shift focus of reporting to demonstrate outcomes as well as outputs

• Work collaboratively with organisations to support innovation in

service delivery

• Managing programme performance

Principles of the Data Exchange

Data Exchange 2

Programmes in scope

Data Exchange 3

The Data Exchange Framework

• SCORE goals

• SCORE circumstances

• SCORE satisfaction

• SCORE community

• Pre and Post Assessment

• ABS

• DHS

• Census

• Others

• First name

• Last name

• DOB

• Gender

• Address

• Indigenous status

• CALD

• Disability

• Client survey

Client needs and circumstances

• Reason for seeking assistance

• Referral source

• Referral made

• Household composition

• Household income

• Service delivery

information (Activity,

outlet delivered from,

date of service)

• Length of time in

Australia

• Ethnicity/country of origin

• Migration visa category

4 Data Exchange

Priority Requirements

CHSP Enhancements include

• Accommodation setting

• Living arrangement

• DVA card status

• Carer flag

• CHSP specific service type(s)

• Amount of Assistance provided

(time, quantity, cost, type)

Data Exchange 5

The Data Exchange Framework

• SCORE goals

• SCORE circumstances

• SCORE satisfaction

• SCORE community

• Pre and Post Assessment

• ABS

• DHS

• Census

• Others

• First name

• Last name

• DOB

• Gender

• Address

• Indigenous status

• CALD

• Disability

• Client survey

Client needs and circumstances

• Reason for seeking assistance

• Referral source

• Referral made

• Household composition

• Household income

• Service delivery

information (Activity,

outlet delivered from,

date of service)

• Length of time in

Australia

• Ethnicity/country of origin

• Migration visa category

6 Data Exchange

7

Measuring Outcomes

Standard Client/Community Outcomes

Reporting

E

DSS Purpose: Improving the lifetime wellbeing of people and families in Australia

Data Exchange

Client Goal SCORE SCORE goal domain 1:

No progress in

achieving goals

2: 3: 4: 5:

Goals fully

achieved

Changed knowledge

and access to

information

No progress in

increasing

awareness and

knowledge in areas

relevant to clients’

needs and

circumstance

Limited progress to

date in achieving

knowledge goals—

but emerging

engagement

Limited progress to

date in achieving

knowledge goals—

but strong

engagement

Moderate progress

to date in

achieving

knowledge goals

Full achievement of

goals related to

increasing

awareness and

knowledge in areas

relevant to client’s

needs and

circumstance

Changed skills No progress in

increasing skills in

areas relevant to

clients’ needs and

circumstance

Limited progress to

date in achieving

skills goals—but

emerging

engagement

Limited progress to

date in achieving

skills goals—but

strong engagement

Moderate progress

to date in

achieving skills

goals

Full achievement of

goals related to

increasing skills in

areas relevant to

client’s needs and

circumstance

Changed behaviours No progress in

changing behaviours

in areas relevant to

client’s needs and

circumstance

Limited progress to

date in achieving

behaviour goals—

but emerging

engagement

Limited progress to

date in achieving

behaviour goals—

but strong

engagement

Moderate progress

to date in

achieving

behaviour goals

Full achievement of

goals related to

changing behaviours

in areas relevant to

client’s needs and

circumstance

8 Data Exchange

The Data Exchange Framework

• SCORE goals

• SCORE circumstances

• SCORE satisfaction

• SCORE community

• Pre and Post Assessment

• ABS

• DHS

• Census

• Others

• First name

• Last name

• DOB

• Gender

• Address

• Indigenous status

• CALD

• Disability

• Client survey

Client needs and circumstances

• Reason for seeking assistance

• Referral source

• Referral made

• Household composition

• Household income

• Service delivery

information (Activity,

outlet delivered from,

date of service)

• Length of time in

Australia

• Ethnicity/country of origin

• Migration visa category

9 Data Exchange

Data Exchange 1

Data Exchange

Reports

Data Exchange web-based portal

11 Data Exchange

Data Exchange 12

Play Video

Benchmark Report

Data Exchange 13

Benchmark Report

Data Exchange 14

Benchmark Report

Data Exchange 15

Benchmark Report

Data Exchange 16

Data Exchange 17

Client

Pathways

Report

Data Exchange 18

Client

Pathways

Report

Community

Profile

Report

Data Exchange 19

SCORE Outcomes Report

Data Exchange 20

SCORE Outcomes Report

Data Exchange 21

Video Introduction

22

Play video

Data Exchange

For more information…

Data Exchange website: https://dex.dss.gov.au/

Data Exchange 23

Data Exchange 1

Data Exchange

Benchmarking

Partnership Approach

Reports

25

Benchmarking

Discussion Paper open for stakeholder

feedback

Five Discussion Questions

Consultation period closed on

Friday 1 April 2016

Comments still welcome to:

dataexchange.helpdesk@dss.gov.au

Data Exchange 26

Benchmarking was

developed in the late

1970s as a way of

measuring and

improving performance.

Benchmarking is a

process of comparing

one’s organisation to

similar organisations to

identify areas of

success and

opportunities for

improvement.

27 Data Exchange

Data Exchange

KPIs within your Grant

Agreements have been

updated. Performance

against some of these

KPIs will be measured

using benchmarking and

comparative data rather

than set targets, to:

• Improve client

outcomes

• Identify challenges

• Recognise success

• Provide insight

• Replicate success

28

Data Exchange

• Benchmarking will

empower service

providers

• Benchmarking will

enable simple, relevant

and transparent

comparisons

• Benchmarking will be a

starting point for ongoing

discussions

• Service provider privacy

is protected

• Implementation of

benchmarking is being

monitored and reviewed

29

Data Exchange

• ‘Like for like’

comparison groups

• Groups based on

programme activities

and geographic

location

• Benchmarking reports

available to all,

whether priority or

partnership

• Accessible and easy

to understand

30

Data Exchange

• ‘How much is being

done?’

• ‘How well is it being

done?’

• ‘Did we achieve what

we expected?’

• Guidance provided with

each release on how

best to read and

interpret your reports

31

Changing how we do business

• Targeting resources • Evidence-based policy advice

• Compliance and accountability

• Research and evaluation

Data Exchange 32

Data Exchange 33

Value of Measuring Outcomes

• Able to understand who is accessing services, and how often, if

they accessed a related service and the outcomes they achieved.

• Identifies the combinations of services that lead to the best results

(across programmes).

• Extends the view of client pathways within and across services and

into the welfare payment system.

• Whole-of-government visibility of organisation funding profiles and

client pathways (including jurisdictions).

• Introduced Benchmarking - how individual organisations are

performing over time, and in comparison to their peers.

Standard Data Exchange KPI’s

1. Number of participants, counted as the number of unique client

records

2. Number of events / service instances delivered, counted as the

number of service instances

3. Proportion of participants from priority target groups, measured as

the percentage of the total unique clients who identify as being from

the revenant priority target group(s).

4. Proportion of clients achieving improved independence, participation

and well-being immediately after assistance.

5. Proportion of clients achieving individual goals related to

independence, participation and well-being.

Data Exchange 34

What does the Data Exchange

mean for service providers?

• Reporting fewer data items

• Streamlining reporting arrangements

• Access to rich data information to better inform service delivery

• 3 options for uploading data

• Ability to use existing software (if compatible with Data Exchange

specifications)

Data Exchange 35