Accountable Leadership
Welcome to…
By Mark Samuel
Measurable Results within 6 to12 Months
Bioscience Manufacturing Company Reduced raw material inventory by $10M Improved product release cycle time 20% Reduced unit cost by 20% 74% of execution success factors improved; 57% improved significantly including focus, one voice, acting on opportunities,… Improved Decisions 50%,Meetings 48%, Resolving Conflict 41%, Communication 32%
Worldwide Tire Company – IT Organization Implemented new service delivery model after 2 years of failed efforts Project cost, schedule, deliverable adherence went from 20% to 75% Targeted KPI’s improved by 50% 75% of 28 performance execution success factors improved; 50% improved significantly Improved Trust 46%, Support 40%, Resolving Conflict 39%, Meeting Effectiveness 36%
Personal Accountability
What is organizational accountability
?
What is Personal Accountability?
Taking action consistent with your desired outcomes
A working environment where people can count on each other.
Personal Accountability Model
Activity: Accountable - Victim Behaviors
Identify Accountable Behaviors of Management
Identify Victim Behaviors of Management
Organizational Accountability
Levels of Accountability
Entitlement
1
Individual
2
Work-Unit
3
Cross- Functional
4
Organizational
5
The Accountability Continuum
p3 - 14
Accountable Culture Change
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Customer Service and
Business Results
Deliverables
Execution Relationships
Measurable Results within 6 to12 Months
Bioscience Manufacturing Company Reduced raw material inventory by $10M Improved product release cycle time 20% Reduced unit cost by 20% 74% of execution success factors improved; 57% improved significantly including focus, one voice, acting on opportunities,… Improved Decisions 50%,Meetings 48%, Resolving Conflict 41%, Communication 32%
Worldwide Tire Company – IT Organization Implemented new service delivery model after 2 years of failed efforts Project cost, schedule, deliverable adherence went from 20% to 75% Targeted KPI’s improved by 50% 75% of 28 performance execution success factors improved; 50% improved significantly Improved Trust 46%, Support 40%, Resolving Conflict 39%, Meeting Effectiveness 36%
Albert Einstein
“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”
Accountable Process of Change 1. New Mindset
– Roles/Responsibility – Relationships – Expectations
2. Habits of Performance Execution 3. Measurement 4. Proactive Recovery 5. Recognition
p 25-29
Apply the Process of Change 1. New Mindset
– Roles/Responsibility – Relationships – Expectations
2. Habits of Performance Execution 3. Measurement 4. Proactive Recovery 5. Recognition
7785 Sunset Blvd. Los Angeles, CA 90046 [email protected] www.impaqcorp.com 1-323-969-0088
Accountable Delegation and Agreements
The TRAP: Delegating Tasks The Solution: Delegating Outcomes “Picture of Success” Identify Obstacles to Success Develop “Proactive Recovery Plans”
