Download - Chapter 8: Emotions and Mood
Chapter 8Chapter 8Emotions and MoodsEmotions and Moods
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QuestionsQuestions
1. Do you think Laura is justified in her responses to her 1. Do you think Laura is justified in her responses to her organization's culture? Why or why not?organization's culture? Why or why not?
2. Do you think Laura's strategic use and display of 2. Do you think Laura's strategic use and display of emotions serve protect her?emotions serve protect her?
3. Assuming Laura's description is accurate, how would 3. Assuming Laura's description is accurate, how would you react to the organization's cultureyou react to the organization's culture
4. Research shows that acts of coworkers (37 percent) 4. Research shows that acts of coworkers (37 percent) and management (22 percent) cause more negative and management (22 percent) cause more negative emotions for employees than do acts of customers (7 emotions for employees than do acts of customers (7 percent). What can Laura's company do to change its percent). What can Laura's company do to change its emotional climate?emotional climate?
Do you think Do you think LauraLaura is justified in is justified in herher responsesresponses to her to her organization’sorganization’s cultureculture? Why or why not?? Why or why not?
QUESTION 1QUESTION 1
Question 1Question 1
The answer is The answer is NONO
The The reasonreason why is: why is:
Laura answered directly and truly.Laura answered directly and truly.
Cold workplace, unproductive environment.Cold workplace, unproductive environment.
Kinds of emotions prevalent are anger and Kinds of emotions prevalent are anger and hatredhatred
Question 1Question 1
Reason (again)Reason (again)
“ “Nobody is indispensable” (Her GM’s Nobody is indispensable” (Her GM’s favorite saying) favorite saying)
Affected manners & emotions. Affected manners & emotions.
Demonstrate = lose the job and money.Demonstrate = lose the job and money.
Do you think Laura’s Do you think Laura’s strategic use strategic use and display of emotionsand display of emotions serve to serve to
protectprotect her? her?
QUESTION 2QUESTION 2
Question 2Question 2
Laura’s working environment:Laura’s working environment:
Cold, unproductive with anger and hatredCold, unproductive with anger and hatred
emotion: fearemotion: fear
How does Laura survive?How does Laura survive?
Cater and hide emotions to the sort of Cater and hide emotions to the sort of situation, the specific situationsituation, the specific situation
Rebel -> Annoy by being happy but get Rebel -> Annoy by being happy but get troubles -> don’t caretroubles -> don’t care
Question 2Question 2
in my opinion, Laura’s in my opinion, Laura’s strategic use and strategic use and display of emotionsdisplay of emotions serve to serve to protectprotect her her
It keeps her in job for money.It keeps her in job for money.
It helps her far from troublesIt helps her far from troubles
She is better at telling people off and put She is better at telling people off and put people in place instead of walking awaypeople in place instead of walking away
Question 3Question 3
AssumingAssuming Laura's description is Laura's description is accurateaccurate, how , how would you would you reactreact to the to the organization'sorganization's cultureculture
Question 3Question 3Strategies on handling a difficult situationStrategies on handling a difficult situation
Always have a plan BAlways have a plan B
Never react to verbal abuse or harsh criticism with Never react to verbal abuse or harsh criticism with emotionemotion
Discuss rather than confrontDiscuss rather than confront
Keep your professional face onKeep your professional face on
Evaluate your own performanceEvaluate your own performance
• Gather additional supportGather additional support
Leave work at workLeave work at work
QUESTION 4QUESTION 4
What can What can Laura’s companyLaura’s company do to do to change its emotional climatechange its emotional climate??
QUESTION 4QUESTION 41) The employees should get together1) The employees should get together
make workplacemake workplace
- more comfortable- more comfortable
- more friendly- more friendly
2) Have the party to contact the manager with 2) Have the party to contact the manager with employeesemployees
make him make him
- Less authoritarian- Less authoritarian
- See his employees clearly- See his employees clearly
3) The employees can strike to change an 3) The employees can strike to change an emotional emotional environment or the boss ( if can)environment or the boss ( if can)
GroupGroup
Tran Hong SangTran Hong Sang
Pham Thanh HuyenPham Thanh Huyen
Do Pham Ngoc TuDo Pham Ngoc Tu
Le Thuy TrangLe Thuy Trang
Doan Thanh PhucDoan Thanh Phuc
Le Minh HaiLe Minh Hai
Do Nguyen Tuan KhoiDo Nguyen Tuan Khoi