Download - Chapter 10
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 1
1 Global Communication
2 Technology Issues
3 Technology Etiquette
10C H A P T E R
Global Communication—Technology and Etiquette
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 2
Telecommunications
●The transmission of text, data, voice, video, and images electronically from one location to another
●Makes communicating globally possible, fast, and affordable
●Also helps you ● Do other work-related tasks more efficiently● Collaborate in new and interesting ways
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 3
Computers
Both desktops and laptops still common in business
Windows operating system used most often Apple computers used more in some
industries, like graphic design
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 4
Mobile Devices
●Tablets
●Smartphones
● Intelligent mobile hotspots
●Mobile apps
PRNewsFoto/Verizon Wireless/AP Photo
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 5
Other Communication Means
Social networking sites● Professional networking sites● Overlap between personal and professional
VoIP Web conferencing
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 6
Other Communication Means
Instant messaging and text messaging Cloud computing Web 2.0
● Wikis● Blogs
The use of computer services from virtual servers available on demand over the Internet
Web resources that are interactive
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 7
Virtual Office Professional
Serves clients remotely
Rapidly growing field
Offers flexibility Required skills
Photodisc/Jupiter Images
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 8
Security Threats
Computer virus Worm Trojan horse Adware/spyware P2P file sharing
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 9
Security Solutions
Antivirus software Firewall Regular backup Care with e-mail Selective in downloads Effective passwords Logging off
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 10
Effective Passwords
●At least eight characters long
●No dictionary words
●Uppercase and lowercase letters, numbers, and special characters
●Different passwords
●No personal information
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 11
Identity Theft and Phishing Protection
●Care with e-mail
●Effective passwords
●Periodic credit checks
Phishing Using an online message that seems to be from a legitimate source to gather personal information
Identity theft The act of stealing personal information
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 12
Mobile Phone Etiquette
Keep ringer settings as low as possible. Turn off or use vibrate or silent settings in
meetings or other events. Do not read or send e-mail, text, or play
games in meetings. If a call is unavoidable
● Alert companions ahead of time● Excuse yourself when it comes
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 13
Mobile Phone Etiquette
Speak softly. Keep calls short if with someone else. Do not discuss private matters or sensitive
topics unless in private. Be aware of surroundings, and respect
others’ rights.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 10SLIDE 14
Instant Messaging Etiquette
Pay attention to status indicators. Make messages concise. Take care in what you say. Use professional writing conventions. Consider cultural differences. Be courteous.