Download - Cellution presentation july 2012
Mobility Environment
Presentation 2
Consumerization of IT
Mobility ImperativeCloud Adoption
Lack of Technology
Multi-National
App AccelerationSocial Media
BYOD/PolicyMDM
Mobility Infrastructure
Human Capital
Intensive
Contract Complexities
Current Solution does not
support end user Visibility
Presentation 3
Mobility Environment: Segments
Presentation 4
Operational Mobility: Challenge
IT
LEADERSHIP
TEAM
Presentation 5
Operational Mobility: Impacts
Spreading Technology Gap
Between user demand and IT’s ability to deliver
Run-away Fully Loaded Cost
Optimized Range: $165-320/User/Month
Loss of Productivity
Impairs ability to be competitive
IT
Finance
Human Capital
Presentation 6
Operational Mobility: Impacts on Human Capital
EnergyTime
Talent
Mobility Teams
DevicePeople
• Too Many Touch Points
• Lack of Integration/Process
• Overlapping Responsibilities
• Frustration with Company IT
• Loss of Productivity
• Overlapping ResponsibilitiesProductivityCulture
Efficiency
Pressure: Anxiety about data charges/stipendsSource: Configuration, Activation, Changes and Incident ProcessingAssessment: 800+ hours of manager/exec lost through wipe/reload of Blackberry devices & expense monitoring
Case Study
Fully Loaded Cost Range:
$165-320/User/Month(Excluding lost time & productivity impairment)
Presentation 7
Operational Mobility: Impacts on Finance
Presentation 8
Operational Mobility: Impacts on IT
IDC Feb.2012
Presentation 9
Cellution Operationalizes Mobility
“It’s time to operationalize mobility”
A collaborative method of integrating critical processes,
functional teams, and supporting technologies across
enterprise mobility environments in order to:
Enhance human capitalLower fully loaded cost
Narrow the IT gap
Presentation 10
Cellution: Mobility Value Framework
Policy Support
Value D & I
Presentation 11
Cellution: Service Architecture
Presentation 12
Cellution: Service Architecture
Service Standard Offering Service Add-On Options
• 8am – 8pm EST Support• Tier 1 Service• 1st Call Resolution 90% +• > 60 sec Answer Time• > 4 Minute Resolution• Multi-Carrier• Multi-Device• Customized Online Order
Platform• Supports EDI
• 24 Hr. Support• Technical Support Desk
• BES, MDM, Security etc.• Multi-Lingual• Dedicated Support Staff
• On Site if Required• Policy Management• Outbound Training• On-Line Video FAQ• APP Management• MVi• Staging / Kitting
Presentation 13
Cellution Metrics: Services (Example Report)
Activity Avg 2010 Avg 2011 12-Jan 12-Feb 12-Mar 12-Apr
Calls Received 1947 1871 1,764 1,671 1,712 1,576
AHT - Average Hold Time (sec) 162 165 189 151 146 123
ACL - Average Call Length (min) 7 7 7.01 7.07 8.01 7.19
% under 60 seconds 0 98% 96% 98.5% 98.25% 98.875%
On-Line Portal Visits 2,244 2,084 1,527 1,807 2,146 2,010
Procurement Activities 401 582 442 375 462 447
Accessories 7 5 0 0 2 0
Activation 0 63 62 46 46 74
Replacement Lost/Stolen 6 3 4 4 5 10
New Order 149 157 157 102 175 127
Replacement Upgrade/Damage 96 10 9 21 4 9
Provision New Service Feature 44 73 113 110 133 130
Transfer Liability In 10 16 0 0 2 1
Transfer Liability Out 4 9 12 14 18 29
Port In 4 19 9 11 10 5
Upgrade 75 220 75 64 62 58
Replacement Warranty 7 5 1 3 5 4
Trouble Tickets 506 387 346 395 321 344
Total Tickets 908 968 788 770 783 791
Presentation 14
Cellution: Service Architecture
Presentation 15
Cellution: Service Architecture
Presentation 16
Cellution: Mobility Intelligence Architecture
Presentation 17
Cellution: Services Overview
Capability Current Base Value
Strategic Assessment
Policy Assessment
Policy Development & Communication
Device Procurement / Order Management
Device/App Staging & Deploy
Expert Desk Support/Portal
Outbound Services: Device, Apps
Device, Application, Inventory & Profiles
Tech Server: MDM, Security
Device Depot
Expense/Invoice Management
Plan Optimization
Carrier Contract Negotiation Support
Mobility Intelligence Platform
Integration: Email, Carrier, Other
Base Reporting
Customer Analytics/ Cubes
Mobility Value Index
Presentation 18
Expanded After Hours Support
Operational Mobility with Cellution
Customized Outbound Support
Device Server Administration
Device Server Administration (MDM, BAS)
Expanded After Hours Support
Presentation 19
Opportunities with Cellution
• New Device Purchase: “check in” – device and service satisfaction• Training by User Group or Device Class• Business Application Configuration and Training• Compliance and Threshold Exceptions
Customized Outbound Support
Customized Outbound Support
Device Server Administration
Expanded After Hours Support
Presentation 20
Opportunities with Cellution
• Account creation/deletion• Password Resets• Remote Complete or Partial Device wipe• Terminations• Compliance and Threshold Monitoring
Presentation 21
Expanded After Hours Support
• Nights and Weekend emergency coverage
Opportunities with Cellution
Device Server Administration
Customized Outbound Support
Our People - Support Experts
Mobility is singular focus and investment
Continuously trained and developed to help your associates
Pride in our customers' success
Our Method - Mobility Value Framework
Connects, coordinates & optimizes touch points
Provides processes/expertise/guidance to significantly reduce FLCM
Surrounds users with expertise, self-service and training in one place
Presentation 22
Summary
Our Future - Mobility Platform
Integrates critical data sources for mobility processes technologies
Provides end-to-end applications (Policy/User Support/Devices/Expense)
Comprehensive insight/analytics across enterprise environments
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Presentation 23
Cellution: New Mobility Stack Managed