Mobility Environment

Presentation 2

Consumerization of IT

Mobility ImperativeCloud Adoption

Lack of Technology

Multi-National

App AccelerationSocial Media

BYOD/PolicyMDM

Mobility Infrastructure

Human Capital

Intensive

Contract Complexities

Current Solution does not

support end user Visibility

Presentation 3

Mobility Environment: Segments

Presentation 4

Operational Mobility: Challenge

IT

LEADERSHIP

TEAM

Presentation 5

Operational Mobility: Impacts

Spreading Technology Gap

Between user demand and IT’s ability to deliver

Run-away Fully Loaded Cost

Optimized Range: $165-320/User/Month

Loss of Productivity

Impairs ability to be competitive

IT

Finance

Human Capital

Presentation 6

Operational Mobility: Impacts on Human Capital

EnergyTime

Talent

Mobility Teams

DevicePeople

• Too Many Touch Points

• Lack of Integration/Process

• Overlapping Responsibilities

• Frustration with Company IT

• Loss of Productivity

• Overlapping ResponsibilitiesProductivityCulture

Efficiency

Pressure: Anxiety about data charges/stipendsSource: Configuration, Activation, Changes and Incident ProcessingAssessment: 800+ hours of manager/exec lost through wipe/reload of Blackberry devices & expense monitoring

Case Study

Fully Loaded Cost Range:

$165-320/User/Month(Excluding lost time & productivity impairment)

Presentation 7

Operational Mobility: Impacts on Finance

Presentation 8

Operational Mobility: Impacts on IT

IDC Feb.2012

Presentation 9

Cellution Operationalizes Mobility

“It’s time to operationalize mobility”

A collaborative method of integrating critical processes,

functional teams, and supporting technologies across

enterprise mobility environments in order to:

Enhance human capitalLower fully loaded cost

Narrow the IT gap

Presentation 10

Cellution: Mobility Value Framework

Policy Support

Value D & I

Presentation 11

Cellution: Service Architecture

Presentation 12

Cellution: Service Architecture

Service Standard Offering Service Add-On Options

• 8am – 8pm EST Support• Tier 1 Service• 1st Call Resolution 90% +• > 60 sec Answer Time• > 4 Minute Resolution• Multi-Carrier• Multi-Device• Customized Online Order

Platform• Supports EDI

• 24 Hr. Support• Technical Support Desk

• BES, MDM, Security etc.• Multi-Lingual• Dedicated Support Staff

• On Site if Required• Policy Management• Outbound Training• On-Line Video FAQ• APP Management• MVi• Staging / Kitting

Presentation 13

Cellution Metrics: Services (Example Report)

Activity Avg 2010 Avg 2011 12-Jan 12-Feb 12-Mar 12-Apr

Calls Received 1947 1871 1,764 1,671 1,712 1,576

AHT - Average Hold Time (sec) 162 165 189 151 146 123

ACL - Average Call Length (min) 7 7 7.01 7.07 8.01 7.19

% under 60 seconds 0 98% 96% 98.5% 98.25% 98.875%

On-Line Portal Visits 2,244 2,084 1,527 1,807 2,146 2,010

Procurement Activities 401 582 442 375 462 447

Accessories 7 5 0 0 2 0

Activation 0 63 62 46 46 74

Replacement Lost/Stolen 6 3 4 4 5 10

New Order 149 157 157 102 175 127

Replacement Upgrade/Damage 96 10 9 21 4 9

Provision New Service Feature 44 73 113 110 133 130

Transfer Liability In 10 16 0 0 2 1

Transfer Liability Out 4 9 12 14 18 29

Port In 4 19 9 11 10 5

Upgrade 75 220 75 64 62 58

Replacement Warranty 7 5 1 3 5 4

Trouble Tickets 506 387 346 395 321 344

Total Tickets 908 968 788 770 783 791

Presentation 14

Cellution: Service Architecture

Presentation 15

Cellution: Service Architecture

Presentation 16

Cellution: Mobility Intelligence Architecture

Presentation 17

Cellution: Services Overview

Capability Current Base Value

Strategic Assessment

Policy Assessment

Policy Development & Communication

Device Procurement / Order Management

Device/App Staging & Deploy

Expert Desk Support/Portal

Outbound Services: Device, Apps

Device, Application, Inventory & Profiles

Tech Server: MDM, Security

Device Depot

Expense/Invoice Management

Plan Optimization

Carrier Contract Negotiation Support

Mobility Intelligence Platform

Integration: Email, Carrier, Other

Base Reporting

Customer Analytics/ Cubes

Mobility Value Index

Presentation 18

Expanded After Hours Support

Operational Mobility with Cellution

Customized Outbound Support

Device Server Administration

Device Server Administration (MDM, BAS)

Expanded After Hours Support

Presentation 19

Opportunities with Cellution

• New Device Purchase: “check in” – device and service satisfaction• Training by User Group or Device Class• Business Application Configuration and Training• Compliance and Threshold Exceptions

Customized Outbound Support

Customized Outbound Support

Device Server Administration

Expanded After Hours Support

Presentation 20

Opportunities with Cellution

• Account creation/deletion• Password Resets• Remote Complete or Partial Device wipe• Terminations• Compliance and Threshold Monitoring

Presentation 21

Expanded After Hours Support

• Nights and Weekend emergency coverage

Opportunities with Cellution

Device Server Administration

Customized Outbound Support

Our People - Support Experts

Mobility is singular focus and investment

Continuously trained and developed to help your associates

Pride in our customers' success

Our Method - Mobility Value Framework

Connects, coordinates & optimizes touch points

Provides processes/expertise/guidance to significantly reduce FLCM

Surrounds users with expertise, self-service and training in one place

Presentation 22

Summary

Our Future - Mobility Platform

Integrates critical data sources for mobility processes technologies

Provides end-to-end applications (Policy/User Support/Devices/Expense)

Comprehensive insight/analytics across enterprise environments

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Presentation 23

Cellution: New Mobility Stack Managed