Download - Building a 21st Century Library
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Creating a 21st Century Learning EnvironmentUniversity of Tennessee at ChattanoogaACRL Preconference - ALA Annual 2010
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INTRODUCTIONS & GOALS
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Theresa LiedtkaDean of the Library
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Mike BellAssistant Dean&Head of Materials Processing
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Virginia CairnsHead of Reference & Instruction
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Jason GriffeyHead of Library Information Technology
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Andrea SchurrWeb Technologies Librarian & ILS Manager(former Head of Access Services)
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part one
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change the way you do business
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know your patrons
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KNOW YOUR USERS
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CHANGE YOUR PERSPECTIVE
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PEOPLE AT THE CENTER
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MILLENIALS
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THEIR WORK HABITS ARE DIFFERENT
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KNOW YOUR OWN USERSWHAT CHARACTERISTICS MAKE THEM UNIQUE?
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adopt transparency
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INFORMEVERYONE IS A STAKEHOLDER IN SUCCESS
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WIKIDOCUMENTATION MACHINE
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BUILDING WIKIONE STOP SHOP
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BLOGVOICES IN THE WILDERNESS
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FLICKRPHOTOS FOR EVERYONE
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PARTNERSHIPSSOMETIMES THEY WORK
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collect the right data
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DATA, DATA EVERYWHERE
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The Tools
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library catalog
physical collection
collection usage
patrons
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ILL SYSTEMUSAGE DATA FOR ITEMS YOU DO NOT OWN
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DATABASESUSAGE DATA FOR ELECTRONIC COLLECTIONS
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LIBRARY WEBSITEUSAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS
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SECURITY GATESPATRONS IN AND OUT OF DOORS OVER TIME
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feedback
paper & electronic
immediate response from your patrons
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LIBRARY SURVEYSTRUCTURED DATA COLLECTED OVER TIME
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manual counts
last resort
collection usage for non-barcoded items
feedback from instructional sessions
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FOCUS GROUPSFORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES
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combining your data
increase the power of your data
find points of intersection across data sources
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MAJORITY VS MINORITY INPUT
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THE SQUEAKY WHEEL
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library culture
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CULTURE IS ATTITUDE
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NEW LOOKCOMFY CHAIRS, MUCH MORE SEATING
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people
money
services
collections
culture is...
PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC
http://flic.kr/p/2putchttp://flic.kr/p/2putc
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CHANGING PEOPLE CULTUREPHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN
http://flic.kr/p/5Xj7RNhttp://flic.kr/p/5Xj7RN
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SMART
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SMART goals
Specific
Measurable
Agreed upon
Realistic
Timely
PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC
http://flic.kr/p/2fERDChttp://flic.kr/p/2fERDC
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CRAFT
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CRAFT policies
Collaborative
Responsive
Accountable
Friendly
Transparent
PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7
http://flic.kr/p/pfn7http://flic.kr/p/pfn7
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SCOPE
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SCOPE of mission
Serve Others
Consistent
Outward
Progressive
Extra Mile
PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ
http://flic.kr/p/6ghvMJhttp://flic.kr/p/6ghvMJ
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FOLLOW THE MONEYPHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP
http://flic.kr/p/6oVWphttp://flic.kr/p/6oVWp
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SPREAD
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SPREAD the budget
Stewardship
Priorities
Resourceful
Expose It
Ask the Question
Data-driven
PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR
http://flic.kr/p/kS6aRhttp://flic.kr/p/kS6aR
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library culture: services
existing services & expectations
new services
staff spaces
partnerships
PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX
http://flic.kr/p/6aQ5iXhttp://flic.kr/p/6aQ5iX
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library culture: collections
users expectations
delusions
todays reality
access is king
PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY
http://flic.kr/p/FqXzYhttp://flic.kr/p/FqXzY
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BREAK!PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8
http://flic.kr/p/5BDsF8http://flic.kr/p/5BDsF8
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part two
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thinking about space
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project parameters
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ONCE UPON A TIMEPHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC
http://flic.kr/p/6uBZCChttp://flic.kr/p/6uBZCC
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iron triangle
scope
time
budget
PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW
http://flic.kr/p/6VF3zwhttp://flic.kr/p/6VF3zw
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scope
authority & control
clarify & define project expectations
be an informed champion
write it down
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time
develop timelines
start dates
benchmarks
end dates
note interdependent tasks
write it down
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budget
financial parameter
common components
develop estimates
write it down
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people
consider all stakeholders
form a team or teams
communicate
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project purpose
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you have space & money...
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...now what?
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WHAT ARE YOUR PRIORITY NEEDS?PHOTO BY REDVERS - HTTP://FLIC.KR/P/P22RY
http://flic.kr/p/P22Ryhttp://flic.kr/p/P22Ry
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WHAT DOES IT TELL YOU?PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA
http://flic.kr/p/5s5DkAhttp://flic.kr/p/5s5DkA
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WHAT ARE YOU TRYING TO ACCOMPLISH?PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE
http://flic.kr/p/FsCqehttp://flic.kr/p/FsCqe
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match funds & space to your priorities
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or
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REVERSE THIS PROCESSPHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU
http://flic.kr/p/ekoVUhttp://flic.kr/p/ekoVU
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environmental parameters
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will everything fit? square footage?
purpose?
service points?
personnel?
patron seats?
collections?
furnishings?
technology?
other equipment?
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FURNISHINGS
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MORE FURNISHINGS
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TECHNOLOGY
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the environment walls floors ceilings doors & locks windows & coverings acoustics & noise levels electrical voice & data plumbing lighting temperature & humidity
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WALLS
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FLOORS
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CEILINGS
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DOORS & LOCKS
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WINDOWS & COVERINGS
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ACOUSTICS & NOISE LEVELS
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ELECTRICAL
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VOICE & DATA
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PLUMBING
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LIGHTING
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TEMPERATURE & HUMIDITY
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operational parameters
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STAFFPHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF
http://flic.kr/p/718aRfhttp://flic.kr/p/718aRf
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HOURSPHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4
http://flic.kr/p/5NyCA4http://flic.kr/p/5NyCA4
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TECHNOLOGYPHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF
http://flic.kr/p/2ZdABFhttp://flic.kr/p/2ZdABF
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COLLECTIONSPHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX
http://flic.kr/p/3geRXhttp://flic.kr/p/3geRX
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TRAFFICPHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2
http://flic.kr/p/4JBYJ2http://flic.kr/p/4JBYJ2
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SECURITYPHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT
http://flic.kr/p/4uJ6aThttp://flic.kr/p/4uJ6aT
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OPENING/CLOSINGPHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK
http://flic.kr/p/pqYJKhttp://flic.kr/p/pqYJK
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ACTIVITY ONE: DESIGN A SPACEPHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG
http://flic.kr/p/4D4fRghttp://flic.kr/p/4D4fRg
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morning summary
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LUNCH!PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP
http://flic.kr/p/3MyUBPhttp://flic.kr/p/3MyUBP
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part three
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thinking about the building
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patron space
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GATHERING & SOLO SPACES
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GRAND CENTRAL STATION
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CAFE
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24 HOURS
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OPEN SEATING
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LAPTOP LOUNGERS
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LIBRARY TABLES
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INDIVIDUAL CARRELS
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CLASSROOMS
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NONTRADITIONAL
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MEETING ROOMS
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STUDY ROOMS
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OTHER KINDSQUIET LOUNGES? MOBILE LOUNGES?
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AUDITORIUM
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WRITING CENTER
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TUTORING CENTER
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FOOTPRINT
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PARTNERS
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RADIO STATION?
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ART STORAGE?
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patron services
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service desk models
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ONE DESK, OR TWO?PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ
http://flic.kr/p/7dz3ZZhttp://flic.kr/p/7dz3ZZ
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MANAGING TRAFFICPHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW
http://flic.kr/p/7F9UhWhttp://flic.kr/p/7F9UhW
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technology
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HOW MUCH DO YOU NEED?PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE
http://flic.kr/p/71ZJuEhttp://flic.kr/p/71ZJuE
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WHERE DO YOU NEED IT?PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2
http://flic.kr/p/7Dr9Y2http://flic.kr/p/7Dr9Y2
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HOW DO YOU MANAGE IT?PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR
http://flic.kr/p/4DWxXRhttp://flic.kr/p/4DWxXR
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collection space
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MEASURE. CAREFULLY.
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WEED BEFORE YOU MOVE
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COMPACT OR OPEN?
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LOW SHELVES
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DO YOU INTERFILE?
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HOW MANY DISCREET COLLECTIONS?
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WHAT GOES NEARBY?
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WHAT ABOUT THESE?
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PRIME REAL ESTATE
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BARNES AND NOBLE CONCEPT
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staff space
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FINDING A BALANCEPHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4
http://flic.kr/p/2u6SR4http://flic.kr/p/2u6SR4
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Anticipating the Future
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AND THE OPPOSITE
GROWTHGROWTH (AND THE OPPOSITE)
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LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANSREVISIONING YOUR ORGANIZATION CHART
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LUPTON LIBRARY STAFF IN 2002REVISIONING YOUR ORGANIZATION CHART
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LUPTON LIBRARY STAFF IN 2010REVISIONING YOUR ORGANIZATION CHART
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LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)REVISIONING YOUR ORGANIZATION CHART
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INFORMATION TECHNOLOGYCENTRALIZED OR DISTRIBUTED?
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CATALOGING & ACCESS SERVICESWHAT IS THE FUTURE?
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INTERLIBRARY LOAN & STACKS MAINTENANCEWHERE DO THEY LIVE?
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COLLOCATIONIMPROVE COMMUNICATION?
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IMPROVE SECURITY OR PATRON ACCESS?SCATTERING OFFICES
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DO YOU REALLY HAVE A CHOICE?
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WHO NEEDS TO BE NEAR WHAT?
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ACCESS & REFERENCE OFFICESNEAR THE DESKS?
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ACQUISITIONS, CATALOGING, STACKS, & ILL...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?
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ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVESFRONT & CENTER, OR HIDING IN THE BACKGROUND?
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Information TechnologyNear anyone?
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OFFICES VS CUBICLE FARMS
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COMMON SPACES
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WHAT ALL STAFF NEED WANT
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putting it all together
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THINKING ABOUT A BUILDING
- importance of architectwe
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NIRVANAPHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY
http://flic.kr/p/h5Yvyhttp://flic.kr/p/h5Yvy
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DO YOU LIKE TO DO PUZZLES?PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP
http://flic.kr/p/cHWLphttp://flic.kr/p/cHWLp
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ADJACENCIESWHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?
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CARD EXERCISESORTING YOUR NEW WORLD
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BUILDING ESSENTIALSCANT DO WITHOUT SOME BASICS
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LEEDLEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN
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BLUEPRINTPHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K
http://flic.kr/p/6AWv3Khttp://flic.kr/p/6AWv3K
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ENTRANCE, SECURITY, ACCCESS
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PROGRAM STATEMENTMASTER DOCUMENT
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BREAK!PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO
http://flic.kr/p/4LH5Eohttp://flic.kr/p/4LH5Eo
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ACTIVITY TWO: DESIGN A SMALL LIBRARYPHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU
http://flic.kr/p/7ttoxUhttp://flic.kr/p/7ttoxU
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LEGO LIBRARYOUR TAKE ON THE EXERCISE
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session wrap
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new building
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GROUND FLOORCOLLECTION
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1ST FLOORCIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA
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2ND FLOORINFORMATION COMMONS, REFERENCE, CLASSROOMS
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3RD FLOORMEDIA LAB, STUDY SPACE, PARTNER SPACES
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4TH FLOORSPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM
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q & a
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thank you
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more info
www.lib.utc.edu/building
http://www.lib.utc.edu/buildinghttp://www.lib.utc.edu/building